SUMMARY

• Result Oriented IT professional with over 8years of progressive experience in the IT field including 7+ years of experience as a (SFDC) Salesforce CRMAdministrator,Developer and 1 year as a Java Developer for various business domains like Insurance, Manufacturing, Retail and Consulting.
• Excellent programming skills and strong Object - Oriented Programming concepts (OOP).
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.
• Expertise in Salesforce technologies like Visual force, Web services, APEX and API’s.
• Successfully Developed and Consumed SOAP Web services.
• Have experience in Siebel to Sales force integrations.
• In-depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Extensive working experience in Creating Roles, Profiles, Page Layouts, Record Types, Assignment Rules, Validation Rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, Approval and Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organizations.
• Managed bulk orders and produced quick document of price quote using Apttus.
• Strong knowledge in resolving on-going maintenance issues and bug fixes, monitoring Informatica sessions as well as performance tuning of mappings and session.
• Expertise in Data archival and Data migration, ad-hoc reporting and code utilizing SAS on UNIX and Windows Environments.
• Self-starter who is proactive and quick learner with perseverance, strong work ethics and a never-ending zeal to better the best.
• Hands-on experience in various phases Software Development Life Cycle (SDLC) and Agile Methodology.
• Expertisein soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance,Operations Support and Issue analysis, Bulk Data migration, Server Up gradation, Installation and Implementation of New Customization.
• Worked extensively on Remedy 7.5 and have sound knowledge of the product and most of its features and modules like Incident management, Change Management, Problem Management, Asset management, Contract Management, Product Catalog, Solution Database, Task Managementand Approval Cycle, SLM etc Salesforce.com skill-set highlight .

TECHNICAL SKILLS

Salesforce.com: Sales force CRM, Apex Triggers, Apex Classes / Controllers, Visual Force Pages/Components, Apex Web Services, SOSL, SOQL, Case Management Custom Objects Reports, Dashboards, Workflow and Approval.

Custom Integration: Field updates reports, Custom objects, Custom settings, Custom labels, Tabs, Account management, Contact management, Email services, Security controls, App Exchange, Package & Custom Application and Sandbox Data loading.

Force.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Sales force Workbench, Force.com, Data.com Dupe blocker, Apttus and Excel Connector.

Web Technologies: HTML, WSDL, XML, Java Script, JQuery, AngularJS, DOM, SOAP, REST, AJAX and API, CSS.

DBMS: Force.com Explorer, MySQL, SQL Server 2008/2012.

Version Controllers: Tortoise SVN, GitHub.

PROFESSIONAL EXPERIENCE

Confidential, TX

Salesforce Developer

Responsibilities:

• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visual force pages to fulfill various business requirements.
• Developed the business logic of the application using APEX classes.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Performing the UI related activities including Page layout configurations.
• Made the configurations in the applications time to time as per the requirement gathering.
• Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Worked on Lightening in creating the custom fields, profiles, Applying sharing Rules, Handling Page Layouts and Related list and defining Field Decencies, Custom buttons, Validation Rules, workflows, approval processes.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, and upset operation on the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Lightening in creating and updating users, reports and Dashboards to track pipeline/stages for management visibility, while integrating Apex to salesforce accounts such as outlook.
• Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, App Exchange Package & Custom Application, Sandbox data loading.
• Built on salesforce App cloud, the new Lightening Experience combines the new Lightening Design system, Lightening App Builder and Lightening Components to enable anyone to quickly and easily create modern enterprise apps.
• Directly able to start quoting process from opportunities object once Apttus being integrated with the CRM.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Preparing the documentation of the project.
• Performing the mass data activities in the organizations.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• In this project most of the work is to handle support and enhancement of existing SFDC instance in service cloud.
• Worked on community cloud to create multiple communities with in the salesforce org to address different Org.

Environment: Visual Force, Apex, SOQL, JQuery, Java Script, Integration, REST API, Apttus and SOAP.

Confidential, Pawtucket, RI

Salesforce Developer/Administrator

Responsibilities:

• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Visual force pages for customer portal which will override the standard customer portals.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visual force pages, custom reports.
• Designed and deployed the Custom objects, Custom tabs, Pick list, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used Apttus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Used software development life cycle SDLC and system engineering.
• Worked on Lightening components which gave client server framework which accelerated development as well as App performance
• Developed Web Application using AngularJS Framework for the single page applications and page responsiveness.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow rules.

Environment: Visual Force, Apex, Eclipse, Java Script, Apttus, SOAP, REST, SOQL, HTML, XML, Data Loader, AngularJS and Integration.

Confidential, Wayne, NJ

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organizations.
• Collaborated in requirement gathering, business analysis, forsalesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Worked on system integration involving salesforce.com and ERP.
• Developed custom applications using salesforce lightning design systems.
• Developed the true service management, including a configuration management database to provide the required single source of the truth using the remedy force.
• Involved in salesforce lightning configurations on to convert lead to deal object for prospective and also other customizations like work flows.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE withforce.complatform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visual Force and Apex Language.
• Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates usingCSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java and partner WSDL, XML.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of SQL, HTTP/HTTPS and EAS processes and understood the different Sales force development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, and Windows.

Confidential, CA

Salesforce Developer/Administrator

Responsibilities:

• Defining requirements by interacting with business group, application development group.
• Worked on Salesforce.com setup& configurations.
• Created custom application by service cloud app.
• Developed formulas, validation rules to maintain the quality of data.
• Worked with Apex data loader tool to perform DML operation using CSV files.
• Experienced in creation of Queues and assignment rules.
• Experienced in creating the workflow rules in Approval process.
• Interacted with various business user groups for gathering the requirements.
• Experienced in Sales cloud and Service cloud, marketing cloud.
• Custom development using Apex and visual force page.
• Experienced to maintain, enhance and create workflows and validation rules.
• Created the Dashboards, Reporting tabs, Pages based on available data.
• Responsible for setting up field level security.
• Created the communities to gain a good relationship among the customers.

Environment: Force.com, Apex Classes, Visual Force Pages, Controllers, Triggers, HTML, CSS, JavaScript, Security Controls, Sandbox, Copado Change Management, Version One, Data Loader, Import Wizard.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used Apttus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Developed Web Application using AngularJS Framework for the single page applications and page responsiveness.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organizations.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.

Environment: Visual Force, Apex, Eclipse, Java Script, Apttus, SOAP, REST, SOQL, HTML, XML, AngularJS, Data Loader, and Integration.

Confidential

JAVA Developer

Responsibilities:

• Analyzed the functional specification documents and prepared detailed level design document.
• Developer: Developed and maintained the code using Java, Struts 1.3, and JSP.
• Extensively used XML for designing and formatting the user Interface.
• Developed the client side scripting using JavaScript.
• Maintained the tomcat server.
• Used JDBC to interact with databases where ever needed.
• Used SQL for creation and modification of the database tables and sequences.
• Wrote classes containing XML.
• Prepared various documents which would help in easy understanding and implementation of the software.
• Created System Requirement documents.
• Designed frame work and application architecture.
• Involved in complete SDLC starting from analysis phase, design, development, testing, implementation, production issues and documentation.
• Developed Administrative console using Java, PL/SQL, and HTML.
• Configured Visual Source Safe (Version Control System).
• Used Java, JSP, Servlets, JavaScript, DHTML, HTML, CSS, XML, Windows, SQL, PL/SQL, MS SQL Server, and Visual Source Safe to develop, test and maintain this application.

Environment: Java, Struts, Oracle, JDBC, JSP/HTML, JavaScript, Tomcat Server, Toad.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Worked as a production support team member along with Development and Administration work.
• Worked on requirements gathering and fixing the bugs.
• Worked on Sharing Rules, Permission Sets, Roles and Profiles.
• Created workflow Rules and Dynamic Approval process, Email Templates and Assignment Rules.
• Created Visual Force Pages and Apex classes and worked on Apex Triggers.
• Created Dashboards for the partners for the view of the company’s performance depending on the data that is available for their profile.
• Generated Reports and Dashboards based on the user requirements..
• Implemented Deployments using the change sets as well as with Force.com IDE.
• Created users, profiles and implemented Object and Field Level Security to hide critical information on the profile user’sCustom development using Apex and visual force page.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Involved in data mapping and migration of data from legacy systems tosalesforce. Com Objects and fields.
• Created new user accounts and configuresalesforce.com to fit security need at the user and organization levels.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Worked on enhancing and supporting the application.
• Used Data Loader for insert, update, and bulk import or export of data fromsalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in data mapping and migration of data from legacy systems tosalesforce.com Objects and fields.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizesalesforceas a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Migrated Accounts, Lead, Contacts, Opportunities sales data from external systems intosalesforce.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Proficient in salesforce.com development and implementation in various domains like Telecom and banking.
• Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Environment: Saleforce.com platform, Custom Objects, Tabs, page Layouts, Workflow & Approvals, Reports, Apex Language, Visual Force Pages, JavaScript, Custom Component, Custom Controllers.