PROFESSIONAL SUMMARY:

• Around 8 years of IT Experience with various phases of Software Development Life Cycle (SDLC) which includes Analysis, Development, Testing, Maintenance of object - oriented enterprise applications. Extensive experience in CRM Platform using Salesforce.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Salesforce certified Platform Developer me and Administrator.
• Day to Day support and enhancement of all internal system like Customer Portal and Time management.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events.
• Performed Validation Rules, work flows, e-mail services and approval processes using customization & Apex.
• Experience in migrating data into Salesforce application using apex data loader through CSV files.
• Experienced in writing complex SOQL, SOSL queries across multiple objects in SFDC database.
• Expertise in maintaining teh Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Cases.
• Experience in integratingexternal web systemswith salesforce usingRESTandSOAP web services.
• Expertise in documenting Test Cases, Test Conditions, Test Results, Issue Reports, Website testing, GUI Testing, Functional Testing, System Testing, Regression Testing, UAT, and ensuring that teh software meets teh system requirements.
• Diverse experience in generating custom and standard reports, and customizing Dashboards based on roles.
• Designed and Developed Lightning Community Website for Pricing using Lightning community builder, Lightning Components, Lightning Events, HTML5, CSS, Apex.
• Experience in creating detailed process documentation and deployment process on issues for future Follow ups.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development using JIRA with focus in Object Oriented Programming.
• Proficient in dealing with teh functionalities related to teh Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS:

CRM: Salesforce.com

Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML, Force.com, sales cloud, service cloud.

Web Technologies: XML, HTML, Visualforce

Operating Systems: UNIX, Windows 98/2000/XP/2003/vista

Programming/Scripting Languages/Technologies: SOQL, SOSL, JavaScript, CSS, Apex, VB

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Salesforce Developer/Administrator

Responsibilities:

• Provided CRM Level 2 and Level 3 Support in troubleshooting issues and working closely with teh users to ensure that applications meet their needs and keep pace with changes in CRM application.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, approvals and validation rules. Developed and configured various Custom Reports and Report Folders for different user profiles based on teh needs in teh organization.
• Worked on FORCE.com.
• Use Data Loader to insert, update, and bulk import or export of data from Sales and objects and to read, extract and load data from comma separated values (CSV) files.
• Developed Apex Classes, VF Pages and Test methods for Lightning design without effecting data in teh database using HTML, CSS, Java script.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Managed Users, Profiles, Permission Sets, Public Groups, Roles, Sharing Rules and Security Controls.
• Dealing with Sandboxes and Change set in various life cycle processes, Bulk API, Test classes, Batch Class.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving teh requirements to be sure they have a complete understanding of teh improvements and changes.
• Review AppExchange applications for functionality and security risks.

Environment: Saleforce.com platform, Standard and Custom Objects, Triggers, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Force.com IDE, Lightning, CSS, Java Script, service cloud, sales cloud, JavaScript.

Confidential, Lincoln, RI

Salesforce Administrator/Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Worked on Page layouts, search layouts, and mini page layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Designed, developed and deployed teh Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes to suit to teh needs of teh application.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business center.
• Create various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales force.
• Implemented Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled teh support cases with teh halp salesforce.com support.
• Administrated and monitored teh company’s Sales force CRM application

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, sales cloud, service cloud, SOAP, REST, Sandbox, Production Environment.

Confidential, PLANO, TX

Salesforce Administrator/Developer

Responsibilities:

• Performed teh roles of Salesforce.com Admin and Developer in teh organization.
• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool.
• Inserted and Updated data using data Loader.

Environment: Salesforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ANT tool.

Confidential, Birmingham, AL

Salesforce Administrator/Developer

Responsibilities:

• Performed teh roles of Salesforce.com administrator and Salesforce.com Developer in teh organization.
• Responsible for providing object level/record level/field level security by creating roles and profiles.
• Experienced creating permission sets and sharing rules according to teh requirement.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Created custom applications, custom objects, tabs, advanced custom fields, validation rules, assignment rules and cross object formulas.
• Implemented record types, lookup and master detail relationships for custom objects.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various visual force pages using standard controllers, custom controllers and controller extensions.
• Created reports and dashboards and shared them based on their profiles (permissions).
• Implemented complex workflow rules and approval processes to automate business processes like updating fields, sending E-mail alerts.
• Created time dependent workflows as per teh requirement.
• Created e-mail templates and used them in workflow & approval processes.
• Maintained user roles, security, profiles, wherever necessary.
• Created permission sets, sharing rules to extend access in some business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Salesforce.com, Apex language, Triggers, Reports, Data loader, Workflows, e-mail templates, Approval processes, sandbox environment, security and sharing, visual force pages, visual force controllers.

Confidential, Birmingham AL

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Established relationships between various objects using Master Detail relationship, Lookup relationships and created teh Junction objects.
• Developed and configured Custom Reports and Report Folders for different user groups and configured teh Analytic Snapshots for teh sales performance and lead generation statistics.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Created User Roles and Profiles, Security controls, Sharing Settings, audit trail setup and configured Field level security for different profiles.
• Created teh Validation Rules, Workflows for automated lead routing, lead escalation and email alerts. Queues, Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Involved in Data migration, Data Imports using Data loader and Bulk API.
• Implemented Web to Lead, Web to Case functionality.
• Communicated with users in teh organization using chatter, shared files and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS.

Confidential

Salesforce Administrator

Responsibilities:

• Interacted with business user groups, SMEs for gathering requirements forSalesforce implementation and developed & documented teh business and software requirements
• Led & developed strategy for enhancing systems to meet business needs, and mapped client business process and requirements onto teh capabilities ofSalesforce.com and teh Force.com platform
• Participated in addressing strategic and operational issues involving CRM andSalesforceinstances
• AdministeredSalesforcesetup for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overallSalesforceconfiguration
• IdentifiedSalesforceusage problems and crafted technical/ communication plans for remedial initiativesto implement break fix, business enhancement, feasibility request & admin needs toSalesforceapp users
• Maintained system metrics & logs to track trends in usage & adoption, data quality, integrity, & app failures
• Created reports (summary, matrix, pie charts, dashboards & graphics) & report folders to assist managers to better utilizeSalesforceas a sales tool and configured various reports for different user profiles
• Utilized SOQL and SOSL to query and search for business data
• Identified process flaws in teh current system and recommended business process automation in teh new system after analyzing and documenting AS-IS system and TO-BE system
• Participated in project communications management, including meetings with stakeholders to discuss on progress of project work, products, deliverables, & issues on weekly basis
• Managed dependencies, risks and planning for contingencies to ensure minimal effect on deliverables
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects and to read, extract & load data from comma separated values (CSV) files
• Created custom objects & fields like Leads, Marketing, Campaign, Dashboard, Sales, Account, etc.
• Configured Logo, Salesforce Org Company Profile, User Interface Settings and Login Restrictions

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-ins.