PROFESSIONAL SUMMARY:

• Around 8+ years of experience in information technology with experience in all teh phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with teh package based solutions to meet all teh variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working noledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful, Apex Web Services for inbound calls to Salesforce.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Marketing cloud.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experience in Lightning Component and Lightning App Builder.
• Experience in dealing with functionalities related to Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced in requirement gathering and estimating teh hours of work based on teh requirement from teh client and maintaining teh quality documents for all teh work done till teh end of teh cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD me, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Sr. SalesForce.com Developer

Responsibility:

• Performed teh roles of Salesforce.com Developer in teh organization.
• Interacted with various business user groups for gathering teh requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked with Angular JS during teh time of development environment.
• Expertise working on Visualforce pages, HTML, CSS, JavaScript and JQuery.
• Worked on teh different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experience in building reusable UI components and pages with Lightning component framework.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Working on Jira tool to track teh bugs and resolve them.
• Build and integrate third-party computer-telephony integration (CTI) systems with Salesforce Call Center using a browser-based JavaScript API in Service Cloud.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Designed and developed user interfaces using JSP, HTML and CSS.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application and Used BitBucket for code repository.
• Developed Lightening Components, Lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Working experiences on Salesforce.com intranet sites and Salesforce external sharing.
• Interacted with teh Salesforce.com premium tech support team on a regular basis.
• Built a custom app withLightningexperience for sales to monitor their performance close details.
• Used Angular JS as teh development framework to build a web-page.
• Build asalesforce1lightningapp for different business groups in teh organization and used sales forcelightningdesigned systems style.
• Have built custom user interfaces usingLightningcomponents and also usedLightningComponents to create stand-alone applications dat are hosted onSalesforce.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Service cloud, JIRA, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Walgreens Lincolnshire, IL

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for teh implementation.
• Managed Salesforce integration with existing systems and third-party providers.
• Experience in working on sales cloud management.
• Interacted with various Business users forrequirements gathering.
• Worked on Sales cloud, service cloud, Customer Portal and Salesforce Chatter.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download teh data from Salesforce.com platform database.
• Expertise in Development of applications in SOAP and Restful Web Services using Apache CXF, JAX-WS and Spring MVC Rest.
• Experience consuming RESTful web services.
• Developed UI designs within teh application using Visual force pages, HTML, jQuery and CSS.
• Developed Visual Force pages to change teh entire look and feel, tabs and views of teh Salesforce.com UI in accordance with teh company requirements.
• Constant involvement in exploring AppExchange apps and using teh apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Integrated Salesforce with JIRA using Rest API.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on teh Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to teh Business requirements.
• Installed teh Call Center Applications and allowed teh end users to maintain a track history of customer’s complaints.
• Managed and deployed Salesforce.com CRM solution to multiple departments within teh organization.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on teh country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsdat are used by Business user and Managers.
• Integration with ETL tools like Informatica, Info sphere.
• Implemented Data Loader through teh Command Line Interface to extract teh data from database.
• Configured Chatter for teh Users in teh Organization for collaboration.
• Created Email templates in Text, HTML and Visual Force necessary for teh application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained teh documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Sales cloud, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, JIRA, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, San Francisco, CA

SalesForce.com Developer/Admin

Responsibilities:

• Interacted with Businessusersforrequirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks.
• Agile Development Methodology was followed for teh implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in teh application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured teh permissions based on teh organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• Performed Webservice Callout using teh RESTful services with teh third party application Broadbean API.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to teh custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to teh Business requirements.
• Installed teh Call Center Applications and allowed teh end users to maintain a track history of customer’s complaints.
• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• EnabledChatterfor teh Organization and to effectively communicate with teh users in teh Organization.
• Implementation ofData Loaderfor loading teh data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances.
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided thetrainingto Business usersabout teh system.

Environment: Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Phoenix, AZ

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate teh business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to teh application requirements.
• Worked on teh Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users with solutions and issues they face with any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential, Topeka, KS

SalesForce.com Admin

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using Eclipse IDE.
• Creating Custom Objects and defining master-detail relationship between objects.
• Used Data Loader to bulk insert, import or update into teh object.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implementBusiness logic.
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per teh business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocations Web Service Calls.
• Used Google maps API to display teh distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding teh governor limits to achieve teh required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Confidential

JavaDeveloper

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Testing and debugging theprojectfor proper functionality and documenting modules.
• Used Ajax in one of teh modules to do asynchronous changes to teh pages.
• Worked with Struts front-end utilizing teh Struts tiles framework and Struts Validation Framework to implement teh GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing teh Stateless Session Beans.
• Developed application code using CoreJavaand J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to autanticate users in a web application.
• Solely responsible for writing teh automation tool injavafor manipulating teh dates.
• Used JSTL in struts based JSPs.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to teh Application servers.
• Worked on XML conversions and validations.
• Alljavacomponents are ported into Web logic Application server running on Linux.
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment:Java1.4 SDK,javaScript, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.