TECHNICAL SKILLS

• Confident working independently/group
• Over 27 years working wif technical/non - technical audience
• Hardware/Software/ITIL
• Application/Infrastructure/Insurance
• Polished communicator/facilitate technical meetings
• Strong decision making and problem solving skills
• Expert knack at Organizational/Planning

TECHNICAL SKILLS

• Microsoft Office
• Lotus-Notes
• Outlook
• SharePoint
• MS Project
• Project Management Mastery (PMM)
• Visio
• CA Clarity PPM
• ITIL V3 Foundations
• Change Management - Service Center/Service Now
• Trello
• Client Space
• Summit HR & Payroll
• Visual Studio Online
• Concur
• Cisco
• WebEx
• Web Help Desk
• JIRA
• Workfront
• Continuous Improvement Champion certified
• Urban code deploy
• Easy Vista
• CMDB
• Code Move Plus
• Avaya/Lucent CMS.

PROFESSIONAL EXPERIENCE

Confidential, Seville, Ohio

Release\|Change Management

Responsibilities:

• Lead and schedule production release code deploys to ensure successful implementation.
• Negotiate wif project leads for difficult incident/scheduling resolution for quality releases.
• Works wif business areas to share weekly/monthly metric reporting and keep projects/releases on track.
• Gather change requirements, analyze, project plan and work wif the business to define technical requirements.
• Develop and maintains process improvements, lessons learned and determine project efficiencies.

Confidential, Tampa, FL

Change\Release Management

Responsibilities:

• Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes.
• Conducts CAB advisory meetings to ensure software/hardware policies and procedures are met prior to production.
• Responsible for providing detailed reporting, accurate metrics, and weekly status reports.
• Profound ability to collaborate wif developers and SME’s to communication skills; both verbally and written business acumen.
• Hands on wif managing and coordinating release night to ensure code is deployed to production TEMPeffectively.
• Update sensitive healthcare training documentation and maintained current version in SharePoint repository.
• Highly organized wif excellent problem-solving, analytical, leadership skills and close attention to detail. .
• Strong analytical skills in identifying operational issues and advice solution strategies.
• Hardware and software environment support, server checks, smoke tests, monitor for release code deployments.
• Proficient in Software Development/Service Lifecycle and ITIL processes.
• Conducts/participates in application team support meeting to ensure code is release into prod wif 0% of risk.

Confidential, Sarasota, FL

Project Manager\Business Analyst

Responsibilities:

• Confident, articulate and professional communicator; both verbally, written and charismatic presenter.
• Develop user test cases, perform testing, functional requirements, status report and cost estimations to ensure projects are kept on track and budget.
• Collaborate wif architects, engineers, developers to plan project sprints to ensure workload is evenly managed.
• Support project initiatives and ability to be flexible, conduct difficult discussion and inforce a positive outcome.
• Ability to gain a clear understanding of (PEO) business functionality being delivered; comfortable in having functional discussions pertaining to the project wif all business stakeholders.
• Ability to manage multiple project in house and offshore (India), while adhering to project dates.
• Manage staff of PM and BA to support company initiatives; mentoring and onboarding new team members.
• Proven work ethic, reliable, works well independently, supporting team efforts as well as upper management.
• Develop and negotiate purchase orders, vendor contract terms, scope, interviews and budget while working wif key stakeholders to ensure project requirements are met.
• Interview/obtained web developer (vendor) for company website/partner portal redesign project, which increased company revenue.
• Managed and lead open enrollment healthcare project to ensure the company met state compliance requirements.

Confidential, Cleveland, Ohio

Lead Change Manager

Responsibilities:

• Supported Service Center/Now for the Cleveland office; managing Software/Infrastructure/Development change requests, outages and approving change requests based on highest business needs.
• Approve all changes, resolve open Incidents and problems to ensure department policies are adhered too.
• Provides preventative maintenance, troubleshooting, analysis, and resolution for complex technical changes/Incidents and conducts Post-Implementation review.
• Technical knowledge due to tenure wif company, offer support wif all lines of business.
• Coordinated and facilitated communications between Offshore (India) developers to ensure projects and production outages are compliant wif code deployments.
• Displays excellent written and verbal communication, presentation and ability to understand and translate requirements.
• Current up to date status reports and metrics to mitigate risk in the production environment.
• Developed ITIL Change Management documentation/training material and host training sessions.
• Demonstrates strong organizational, interpersonal skills, works TEMPeffectively wif both technical and non-technical business units.
• Negotiates Request for Change (RFC) appropriate off time and hours, to prevent outages on the production servers.
• Conduct, manage and host weekly CAB Advisory Board/Forward Schedule of Change meetings to determine impacts on all business units to prevent outages.
• On-going upgrade enhancement project: responsible for functionality, design layout and testing performed to insure Change software is working as intended by Developer/Architect.
• Evaluates change requirements and provides technical feedback to ensure documentation/requirements are achieved.
• Change/Release teams work closely wif the Configuration/Incident/Problem management teams to ensure department cohesiveness.
• Work side by side wif process owners and stakeholder to ensure organizational compliances are met.
• Participate/manage SharePoint redesign Portfolio project planning meeting.
• Create/schedule mid-year: end year change freeze and maintenance windows.
• Manager/support Change management policies/procedures and enforce audit compliance situations.