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Release\|change Management Resume

Seville, OhiO

TECHNICAL SKILLS

  • Confident working independently/group
  • Over 27 years working wif technical/non - technical audience
  • Hardware/Software/ITIL
  • Application/Infrastructure/Insurance
  • Polished communicator/facilitate technical meetings
  • Strong decision making and problem solving skills
  • Expert knack at Organizational/Planning

TECHNICAL SKILLS

  • Microsoft Office
  • Lotus-Notes
  • Outlook
  • SharePoint
  • MS Project
  • Project Management Mastery (PMM)
  • Visio
  • CA Clarity PPM
  • ITIL V3 Foundations
  • Change Management - Service Center/Service Now
  • Trello
  • Client Space
  • Summit HR & Payroll
  • Visual Studio Online
  • Concur
  • Cisco
  • WebEx
  • Web Help Desk
  • JIRA
  • Workfront
  • Continuous Improvement Champion certified
  • Urban code deploy
  • Easy Vista
  • CMDB
  • Code Move Plus
  • Avaya/Lucent CMS.

PROFESSIONAL EXPERIENCE

Confidential, Seville, Ohio

Release\|Change Management

Responsibilities:

  • Lead and schedule production release code deploys to ensure successful implementation.
  • Negotiate wif project leads for difficult incident/scheduling resolution for quality releases.
  • Works wif business areas to share weekly/monthly metric reporting and keep projects/releases on track.
  • Gather change requirements, analyze, project plan and work wif the business to define technical requirements.
  • Develop and maintains process improvements, lessons learned and determine project efficiencies.

Confidential, Tampa, FL

Change\Release Management

Responsibilities:

  • Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes.
  • Conducts CAB advisory meetings to ensure software/hardware policies and procedures are met prior to production.
  • Responsible for providing detailed reporting, accurate metrics, and weekly status reports.
  • Profound ability to collaborate wif developers and SME’s to communication skills; both verbally and written business acumen.
  • Hands on wif managing and coordinating release night to ensure code is deployed to production TEMPeffectively.
  • Update sensitive healthcare training documentation and maintained current version in SharePoint repository.
  • Highly organized wif excellent problem-solving, analytical, leadership skills and close attention to detail. .
  • Strong analytical skills in identifying operational issues and advice solution strategies.
  • Hardware and software environment support, server checks, smoke tests, monitor for release code deployments.
  • Proficient in Software Development/Service Lifecycle and ITIL processes.
  • Conducts/participates in application team support meeting to ensure code is release into prod wif 0% of risk.

Confidential, Sarasota, FL

Project Manager\Business Analyst

Responsibilities:

  • Confident, articulate and professional communicator; both verbally, written and charismatic presenter.
  • Develop user test cases, perform testing, functional requirements, status report and cost estimations to ensure projects are kept on track and budget.
  • Collaborate wif architects, engineers, developers to plan project sprints to ensure workload is evenly managed.
  • Support project initiatives and ability to be flexible, conduct difficult discussion and inforce a positive outcome.
  • Ability to gain a clear understanding of (PEO) business functionality being delivered; comfortable in having functional discussions pertaining to the project wif all business stakeholders.
  • Ability to manage multiple project in house and offshore (India), while adhering to project dates.
  • Manage staff of PM and BA to support company initiatives; mentoring and onboarding new team members.
  • Proven work ethic, reliable, works well independently, supporting team efforts as well as upper management.
  • Develop and negotiate purchase orders, vendor contract terms, scope, interviews and budget while working wif key stakeholders to ensure project requirements are met.
  • Interview/obtained web developer (vendor) for company website/partner portal redesign project, which increased company revenue.
  • Managed and lead open enrollment healthcare project to ensure the company met state compliance requirements.

Confidential, Cleveland, Ohio

Lead Change Manager

Responsibilities:

  • Supported Service Center/Now for the Cleveland office; managing Software/Infrastructure/Development change requests, outages and approving change requests based on highest business needs.
  • Approve all changes, resolve open Incidents and problems to ensure department policies are adhered too.
  • Provides preventative maintenance, troubleshooting, analysis, and resolution for complex technical changes/Incidents and conducts Post-Implementation review.
  • Technical knowledge due to tenure wif company, offer support wif all lines of business.
  • Coordinated and facilitated communications between Offshore (India) developers to ensure projects and production outages are compliant wif code deployments.
  • Displays excellent written and verbal communication, presentation and ability to understand and translate requirements.
  • Current up to date status reports and metrics to mitigate risk in the production environment.
  • Developed ITIL Change Management documentation/training material and host training sessions.
  • Demonstrates strong organizational, interpersonal skills, works TEMPeffectively wif both technical and non-technical business units.
  • Negotiates Request for Change (RFC) appropriate off time and hours, to prevent outages on the production servers.
  • Conduct, manage and host weekly CAB Advisory Board/Forward Schedule of Change meetings to determine impacts on all business units to prevent outages.
  • On-going upgrade enhancement project: responsible for functionality, design layout and testing performed to insure Change software is working as intended by Developer/Architect.
  • Evaluates change requirements and provides technical feedback to ensure documentation/requirements are achieved.
  • Change/Release teams work closely wif the Configuration/Incident/Problem management teams to ensure department cohesiveness.
  • Work side by side wif process owners and stakeholder to ensure organizational compliances are met.
  • Participate/manage SharePoint redesign Portfolio project planning meeting.
  • Create/schedule mid-year: end year change freeze and maintenance windows.
  • Manager/support Change management policies/procedures and enforce audit compliance situations.

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