PROFESSIONAL SUMMARY

• Over 8 years of experience in the field of IT industry which includes around 5 years of experience as a Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications and 3+ years of experience on development of software applications using JAVA.
• Good level of understanding the principles of SAAS, PAAS and various technical aspects. Thus, experienced wif full life cycle implementations on Salesforce platform.
• Expertise in sales cloud, service cloud and marketing cloud processes.
• Experience in analyzing the business requirements and designing accordingly as per the client application the related custom objects, leads, campaigns, junction objects for relationships (Master - Child, Lookup, Many to Many), Entity Relationship data model, page layouts, Workflow rules, Process Builders, Formula Fields, Validation Rules, sharing rules, Field Dependencies, Salesforce Automation such as Email alerts and business logic.
• Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators.
• Hands on experience in development by implementing Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes for SFDC testing, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Strong Hands on experience wif Salesforce Security features like creating Profiles, roles, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Used Lightning App Builder to create custom Home pages dat appear for different profiles.
• Experienced working wif data migration/data management tools like Apex data loader, import wizard to migrate data from another database.
• Managed Sandboxes for development, testing and training purposes.Done Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set maintaining code coverage.
• Good experience wif integration features in Salesforce using REST and SOAP APIs.
• To improve business made recommendations to integrate wif third party plug-ins from AppExchange.
• Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Used Lightning process builder for visualizing and creating automated business processes.
• Improved productivity for our sales team by Lightning Experience.
• Hand on experience insalesforcelightning feature and knowledge of GitHub for code versioning.
• Experience wif customization of Salesforce Communities and platforms ExactTarget, Apttus CPQ.
• Well versed in understanding CRM business processes like Forecasting, Campaign management, Lead Management, Territory Management, Order Management, Account Management, Case Management, pipeline management and merging management in a multi-tier environment.
• Strong exposure in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions along wif front-end design technologies like HTML5, CSS, and AJAX.
• Migrated the code using Eclipse IDE and ANT scripts.
• Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.
• Strong programming skills in J2EE technologies- Java, JSP, HTML5, XML and JavaScript and Object-Oriented programming concepts (OOPS).
• Significant experience in resolving issues raised by customers, client communication and reporting.
• Team player wif skills of learning quickly, implementing the knowledge for immediate contributions, solving analytical problems and excellent communication and documentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector

Java/J2EE/Web Technologies: J2EE, JSP, JDBC Java Script, XML, XML Schema, HTML5, DHTML, Web service, Angular Js, jQuery.

Database: MS SQL Server, Oracle, Ingres, MySQL

IDE: Eclipse, Force.com Eclipse IDE plug-in, Mavens Mate wif Sublime Text

Tools: MS Visual Source Safe, HTML Dream weaver, Microsoft Project, Sub Version and MS VisioPlatforms Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE

Confidential, New York

Sr. Salesforce Developer/Admin

Responsibilities:

• Involved in gathering the business requirements according to client, conducting analysis accordingly, developing a data model, customizing and preparing detailed Technical design document.
• Implemented enhancements on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and workflows, approval processes, Reports and Dashboards.
• Designed and developed various Custom Objects, Tabs, and Formula Fields, Cross Object Formulas, Rollup summary fields, validation rules, dependent pick lists, complex page layouts and Visual Force Pages to meet the need of application.
• Designed Apex Triggers and Apex classes for performing additional functionalities using controllers. Wrote Apex Text class (Methods) for SFDC testing.
• To aggregate data on parent record from child records implemented Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields.
• For different profiles managed visibility of fields using field level security along wif creating page layouts to hide critical information on the profile users.
• Enabled Chatter for the Organization to effectively communicate wif the users in the Organization.
• Assisted the development team in creating company profile, set up new user profiles, define roles, permission levels in Sales Cloud for sales representatives and marketers.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Good experience in working wif Salesforce.com Marketing Cloud to expand the software for emails, mobile and social applications.
• Worked on Salesforce1 mobile app.
• Worked on customization of visual force to has lightning experience for desktop and mobile applications.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects and close the deals faster.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Experience wif Sales Cloud and familiar wif business process concepts like lead prospecting, reporting, etc.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Built Batch Apex triggers dat update the fields and its related records on operations like update delete and insert.
• Involved in developing HTML5 and JavaScript for client-side presentation and, data validation on the client side wif in the forms.
• Created effects in visual force pages using Cascading style sheets (CSS).
• Customized Service Cloud Consoleby inserting Visual force pages in custom console components, highlight panel and interaction log.
• Used Dupe Blocker, a duplication tool, designed to prevent duplicate records from entering the Salesforce.com Database.
• Maintained Task, Defect lists and coordinates wif different teams to ensure development related bugs are closed in timely fashion.
• Worked wif Salesforce.com Marketing Cloud which develops analytical software for the online marketing.
• Provided the training and technical documentation to the internal business users to use the application and develop their own custom reports.
• Used sandbox for testing and deployed the code instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, triggers, Email Services, SDFC Service Cloud, marketing cloud, Security Controls, Lightning, Eclipse IDE Plug-in, HTML5, CSS3, Java Script, jQuery, Dupe blocker.

Confidential, Boston, MA

Salesforce Developer/Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers as a Salesforce consultant.
• Administered, configured and maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rules.
• Created and deployed Several Reports using salesforce.com platform.
• Provide training to end users and updated, modified Fields, Objects and Page Layouts.
• Developed APEX Classes and APEX Triggers for various functional needs of the application.
• Assisted the development team in creating company profile, set up new user profiles, define roles, permission levels in Sales Cloud for sales representatives and marketers.
• Analyzed and evaluated complex business requirements and provided solutions.
• Setup Live Agent as part of case management implementation inside service cloud
• Developed and deployed workflows and approval processes for opportunities and products.
• Involved in Salesforce.com application setup activities and customized the apps in order to match the functional needs of the organization.
• Developed triggers for complex workflow rules working around the governor limits.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked wif Data loader for loading the records into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Customized Service Cloud Consoleby inserting Visual force pages in custom console components, highlight panel and interaction log.
• Created and maintained all company contract clauses and templates used in the Contract Lifecycle Management (CLM) software.
• Created and used Email templates in HTML and Visualforce.
• Started using Lightning Experience for new modern user interface.
• Integration of the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Provided business intelligence and insights from CLM data to regional leads and management.
• Experience wif Sales Cloud and familiar wif business process concepts like lead prospecting, reporting, etc.
• Configured security and organizational hierarchy for multi-layer sales organization in sales and service cloud implementation.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted wif the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential, PA

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual force Pages.
• Created workflow rules and defined related tasks, Time triggered tasks, Email alerts, Field updates to implement business logic.
• Designed, developed and deployed Apex classes, Controller classes, Apex triggers, and Visualforce pages for various functional needs in application.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment wif Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment.
• Implemented salesforce Development Cycle covering sales cloud, service cloud, Chatter & App exchange applications.
• Worked on Data Migration using data loader.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica.

Environment: Salesforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Dashboards, Reports, Pick lists, Roles, SOSL, Web Services, agile, WSDL, windows.

Confidential, Cleveland, OH

Salesforce Administrator

Responsibilities:

• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Experienced in working wif Custom Profiles and public Groups creation and user management.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Price book, Activities, Cases.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Developed and Customizingsalesforce.com application based on the user needs.
• Created email templates both HTML and the Text templates.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Definedlookupandmaster-detailrelationships on the objects and created junction objects to establish connectivity among objects.
• Maintained and gave permissions to communication templates based on Profiles.
• Involved in Accounts sort, maintaining Public Groups.
• Created and maintained public groups for both the community users and thesalesforceusers.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created various Dashboards for managers to check the various scales of performance in different levels of the stream.

Environment: Salesforce.com, Record types, Custom objects and Fields, Workflow rules, Data loader, and Custom Tabs, Excel, HTML, SOQL, SOSL, Security controls, APEX language, Visual force.

Confidential, St. Louis

Java Developer

Responsibilities:

• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component.
• Responsible for Testing - unit testing & integration testing using Junit.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Involved in designing and coding JSP's, Custom tags, client validation code using java scripts, java classes for controllers, data access layer to support multi account type login.
• Developed several stored procedures/Triggers for automated action items to integrate wif default tracking module.
• Created SQL queries and stored procedures for CRUD (create, read, update and delete) operations on database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.

Environment: Java, JSP, Servlets, XML, JDBC and Servlets, ANT, Apache Tomcat 4, Java Script, XML, JUNIT, Eclipse.

Confidential

Java Developer

Responsibilities:

• Involved in Software Development Life Cycle (SDLC) for documentation, designing, development and user acceptance of the system.
• Prepared Low-Level Design document using UML, Rational Rose and MS Word.
• Understanding the various functional requirements for a module and client discussions.
• Involved in the designing of User interface using HTML, CSS and performed client-side scripting using JavaScript.
• Involved in preparing Use Cases, Class, and Sequence UML diagrams based on business requirements.
• Implemented SQL queries and used Oracle stored procedures, and built-in functions to retrieve and update data from the databases.
• Wrote various utility and helper classes usingJavacollection framework.
• Involved in writing the unit test cases using JUNIT and integration testing.
• Identified and fixed the bugs in the Testing Phase.

Environment:Java, JSP, HTML, CSS, JavaScript, JUnit, UML, Rational Rose, Net Beans IDE, Apache Tomcat, Oracle, PL/SQL and MySQL.