PROFESSIONAL SUMMARY:

• Over 8 years of salesforce experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Professional experience on creating Salesforce.com Apex Triggers on customized objects, writing Apex classes, Apex controllers, Test Classes, SOAP API, REST API and developing Visual Force Pages
• Expertise in SFDC Administrative tools like, managing users, Data Management, Domain Management, Generating Reports, Dashboards, Communication Templates, Tasks and Events.
• In - depth understanding of CRM business processes and management of Lead, Order, Account, Case and Campaign.
• Proficient in creating custom objects, custom Tabs, custom fields, pick list values, Role based page layouts, Workflow Alerts and Actions, Workflow Rules and Approvals, Validation Rules, Custom reports and Report extractions to various formats.
• Experience on Salesforce CRM platform such as Sales Cloud, Service Cloud and Community Cloud
• Proficient in defining and managing Custom Objects, Tabs, Validation Rules, Profiles, Roles, Page Layouts, Email Services, Reports & Dashboards, Look-up relationships and Master-detail relationships to drive a key business decision.
• Good Knowledge in defining Automation Workflows such as Process Builder, Visual workflow and Approval Process.
• Strong expertise at implementing Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Strong expertise in working with Apex classes, Batch Apex, Visual Force Pages & Apex Triggers.
• Good expertise in writing SOQL statements as per the business application demand.
• Exporting and importing accurate data using Apex Data Loader and Import & Export Wizards to maintain the data quality.
• Good Experience in working with Salesforce Communities.
• ServiceMax trained and good expertise in working with ServiceMax Application.
• Good Knowledge of Salesforce Wave Analytics and Tableau.
• Expertise in working with Salesforce Lightning Framework and Lightning App Builder.
• Good Experience in working with Salesforce.com Sandbox and Production environments and ability to work on change sets, Force.com IDE, GIT and ANT tool for deploying.
• Experienced in full life cycle application development from requirements gathering, design to UAT (User Acceptance Testing).
• Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
• Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation.
• Experience in SFDC Integration using Web Service and Apex Programming,
• Salesforce Service Cloud expertise.
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process(RUP).
• Skilled in interpersonal communication and client negotiation, utilized while conducting JAD (Joint Application Development) sessions for requirement analysis, adaptability and feasibility studies to identify critical high-risk areas of the project.
• Involved in using Lightening, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Extensive hands-on knowledge in 15+ Web Technologies and APIs like JavaScript, AngularJS, NodeJS, PHP, Ajax, jQuery, REST API, SOAP API, BULK API, Google API, HTML5, XML, JSON.
• Have good working knowledge in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer.
• Excellent communication and interpersonal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and worked in Agile environment.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Developer/Onsite Lead

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Created a new Customer Community as per business demand.
• Designed an enhanced UI using Lightning Framework which is flexible for both internal and external users
• Implemented Apex Classes, Visualforce pages, Apex triggers for various functional needs in the application.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with other systems using Apex Web services WSDL, outbound messaging and JIRA.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Worked closely with Business Users in improving their business processes using SFDC.
• Worked on Force.com Chatter to provide collaboration features on the applications.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Assisted in deploying force.com applications from AppExchange and integrated them with standard Salesforce application per business needs.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Have deployed code from sandboxes to production environment by using ANT migration tool.
• Implemented Object/field level security to hide critical info for specific users
• Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Migrated constantly from classic to Lightning, to help the sales reps find the information quickly.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Created Sharing Rules to provide access for limited users and created Assignment Rules on Leads using Apex Triggers.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Test Classes And Performed UAT Testing.
• Dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
• Created Approval processes and Email Templates, Letterheads in HTML and visual Force.
• Have worked on Lightning Components to build custom user interfaces without code.
• Created Visualforce pages that uses the Lightning Components.
• Worked on integration with external databases.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot.
• Worked on Agile methodology with expertise in scrum practices. Planning and coordinating with functional owners for requirements gathering.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Jitter bit, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, AngularJS, jQuery, Bootstrap, Apex Triggers, Web Services, Reports,Force.com Chatter, Lightning process builder.

Confidential

Salesforce ServiceMax Onsite Lead/Developer

Responsibilities:

• Analyzed the requirements initially based on the existing process
• Implemented a new design and proposed best technical solution as per business demands
• Working with ServiceMax application by integrating with external systems using SOAP API.
• Connected with multiple external systems through inbound and outbound integrations for processing the application
• Creating Workflows, Custom Objects and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Creating and manage Users by using Roles, Profiles & permissions sets
• Creating Visual Force Pages, Apex Classes, Triggers
• Testing the requirements along with the team in Sandbox and Production Environments
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance
• Created and maintained Reports and Dashboards to provide fast access to key business metrics
• Demo for the implemented requirements to Client on Demand
• Administered, configured and maintained ServiceMax application user profiles, roles, assigning Permissions, validation Rule, upgrade installation.
• Monitoring the Development team and tracking the work, conducting Weekly Status Meetings
• Managed ongoing support requests and administrative needs of users
• Responsible for weekly and monthly data export, updates, and backup for the Timesheets for the effective Payroll Process for the Users
• Managing operational requests and troubleshoot issues, working with diverse user groups.
• Troubleshooting and problem solving
• Managed the technical delivery of custom development, integrations and Code Migration activities to multiple instances.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Senior Salesforce Developer (DEV Lead)

Responsibilities:

• Analyzing the requirements based on proposed technical approach to implement them technically at instance level
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process
• As a part of Administrative Tasks Created custom objects, custom Fields, Validation Rules
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows
• Worked on the Partner Portal and Communities
• Connected with external systems through various Inbound and Outbound integrations using SOAP & Meta data API
• Owning the responsibility for the important implementations/changes of customization.
• Monitor configuration data updates during the development and production time.
• Deploy using Force.com IDE tool for sandbox to production environments
• Code Review and maintenance
• Testing the requirements along with the team in Sandbox and Production Environments
• Configured Chatter for the Users in the Organization for collaboration.
• Conducted sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Managed the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Senior Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Supported the Data Migration activities for migration of data from various business sources with the support of Salesforce.com.
• Customized User Roles, Groups, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created Email templates, approval processes, page layouts and defined approval actions on them to automate the processes.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Created custom Visual Force page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Used JavaScript for UI development along with jQuery is controlling the data from front end to back end
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Development and enhancement of the existing Salesforce model to suit business needs and
• Functional requirements.
• Daily interactions with the client to update the status.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns and Reports.
• Successfully completed Data migration and manipulation using Salesforce tools
• Implemented Web-to-Case functionality so that customer can create a case or complements through email
• Implemented Web-to-Lead functionality to create lead through web form
• Configured and used Dashboards to show Best Customer Information including Gross Sales and Number of
• Customers by Store
• Used the Sandbox for testing and migrated the code to the deployment instance after testing
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing,
• Custom objects, workflow.
• Migrating code to production and another Sandbox

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Implementing complete Sales force CRM application based on the business requirements.
• Creating Workflows, Objects and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Creating and manage Users, Roles, Profiles, permissions, mass updates and renaming records.
• Generating Reports up to date.
• Creating Visual Force Pages, Apex Classes, Triggers.
• Involved in writing Test Cases for Classes and Triggers

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Interaction with the client and getting requirements.
• Customized different page layouts and assigned them for different profile users.
• Customized tabs for among different business users.
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Schedules the reports, dashboards for management and all the department heads by emails.
• Designed and developed Apex Programmer, Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for functional needs within Salesforce.com
• Involved in Unit Testing and Test Coverage for Triggers

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Implementing complete Sales force CRM application based on the business requirements.
• Defined look up and Master-Detail Relationships on the objects and created Junction objects to Establish connectivity among objects.
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Validation rules, page layouts, suit to the needs of the application.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates according to application Requirements.
• Designed and developed Apex Classes, Controller Classes, Extensions, Apex Triggers, and Batch Apex for various functional needs in the application.
• Used Data Loader for insert, update, and Bulk import or export of data from Salesforce.com
• Involved in code deployments

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Implementing complete Sales force CRM application based on the business requirements
• Created the Custom objects, Custom fields, Custom tabs, and Validation rules
• Defined lookup and master-detail relationships on the objects and create junction objects to establish connectivity among objects
• Static Resources and Documents for upload images and retrieved to visual force pages
• Deployed the Project from Sandbox Environment to Production
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com
• Involved in code deployments

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.