OBJECTIVE:

4X Certified Salesforce Technical Architect, seeking a challenging Salesforce role that involves requirements management, solutions engineering, platform administration, design and analysis, stakeholder reviews and communication, data solutions architecture, implementation and migration.

SUMMARY:

• Over twelve years of experience in the Information Technology field for enterprise solutions covering requirements gathering, process analysis, application design, testing, project management, business intelligence, application development and IT service management.
• Solid Project Management and Service Management experience in delivering IT solutions to meet end - user expectations and business objectives.
• Good technical background and ability to effectively brainstorm solution options with technical resources to deliver client’s requirements.
• Good knowledge of the latest business solutions and IT technologies along with their usage context.

CONSULTING SKILLS:

Data Analytics, Process Mining, Project Management, Business Process Re-Engineering, Systems Implementation, Operations Support, Technical Architecture Design, Supply Chain Management, Strategy Formulation

IT SKILLS:

Tools: Qlikview, Qliksense, nPrinting, Peoplesoft, Taleo, Salesforce, Business Objects, SSRS, SQL Server, Oracle, Informatica, MS Office Suite, MS Project, MS Sharepoint, MS Visio, Quality Center, SAP-SRM, BMC-Remedy Helpdesk, HP Service Manager, MS Visual Studio.NET, IIS, Apache Web Server..

Programming: Apex, SOQL, ASP.NET2.0, C#, .NET, Java, C++, Visual-Basic, PL/SQL, T-SQL, SQL, PHP, Java-Script, JQuery, XML, HTML, WebServices, SOAP, REST

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Architect

Responsibilities:

• Review of the requirement and gap analysis documentation
• Design of application architecture using Salesforce for process automation and data conversion
• Implementation and review of Proof-of-Concept (POC) with business stakeholders
• Capture and technical analysis of process and security requirements from various stakeholder
• Technical modeling and diagramming for Process Automation, LFD, DFD and Relational Data models
• Identification and configuration of Sales processes to help monitor activities, trends, sales and leads.
• Implementation of sales productivity features using opportunity tools e.g., big deal alerts, update reminders, similar opportunities, competitors, and team selling
• Configuration of Lead automation tools and Campaign management
• Configuration of workflows and approval processes to automate task
• Configuration of security object/field/record access using profiles and role hierarchy
• User administration, support, and on the use of the Sales Cloud application
• Integration of Salesforce data with external Qlikview system for reporting and data visualization as required by regional sales teams
• Design and publishing of reports to meet stakeholder’s information needs
• Dashboard data visualization, update, and maintenance in collaboration with admin and stakeholders
• Leading team of engineers in the implementation process throughout the development lifecycle

Confidential

Salesforce Developer/Admin

Responsibilities:

• Visualforce Interface design with Javascript using VF Lightening components, standard controllers, Apex controllers within a MVC architecture
• Implementation of SOAP API for third-party Data integration with SOQL
• Apex triggers for automatic update of loan status from email to account officers
• Apex triggers and alerts for events involving over the limit transactions
• Ensured code quality with corporate standards -- debugging, testing, and deployment passing through QA processes
• Involved in mapping and cleansing of legacy data for Salesforce database with various tools and use- cases e.g. Dataloader, data import wizard, data validation tools
• Maintenance of company profile, user profile, Role hierarchy, security and access control
• Configuration of workflows and approval processes task automation using Apex and Workflow tools
• Case management and automation e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams both programmatically and declaratively
• Generated complex financial data reports using options e.g. report type, report format, fields, summarizing data, filtering data, charting, scheduling, and conditional highlighting
• Creating and maintenance of dashboards using features e.g. dashboard components, data sources, chart types, scheduling, and running user
• Worked in close collaboration with senior management for org setup, role hierarchy control, reporting and dashboards

Confidential

Senior Client Consultant

Responsibilities:

• Working with clients to define a suitable information strategy for their organizations
• Client consultation on data capture, integration, storage, processing and presentation
• Presentation of proposed end-state solution architecture including application entry interface, data processing, and end user analytics
• Assessment of implementation and data conversion options for migrating legacy systems data into Salesforce
• Coordination of application admin, data integration and data analysis resources to implement client solutions including workflows, webservices, datafeeds, and reporting tools
• Involved in mapping and cleansing of legacy data for Salesforce database with various tools and use- cases e.g. Dataloader, data import wizard, data validation tools
• Implementation of discovery, predictive, and prescriptive analytics for clients
• Technical modeling and diagramming for Process Automation, LFD, DFD and Relational Data models
• Define Salesforce solution architecture and data modeling for enterprise CRM
• Participation in the and of Salesforce Lightening with Apex/Visualforce

Confidential

Senior Business/Technical Analyst

Responsibilities:

• Facilitated and participated in stakeholder sessions to capture process, data, and interface requirements of Legacy applications which included SumTotal, Plantview, Vivid, Peoplesoft, and Vivid
• Conducted functionality and data gap analysis for the identified requirements
• Facilitated meeting with technical team to brainstorm application, reporting and interface solutions to meet identified gaps
• Participated in table/fields mapping sessions for converting Legacy Systems data into the Operational and HR Reporting databases
• Created application and report functional design documents, based on data and existing application configuration analysis
• Developed workflow processes using Salesforce to meet business requirements and functional designs
• Created test planning deliverables including test scenarios/conditions, and participated in test execution
• Coordinated the deployment of the new Salesforce administration solution into production for business use

Senior Business/Data Analyst

Confidential

Responsibilities:

• Facilitated stakeholder sessions among HR leadership and internal customers (e.g. Finance) to capture critical HR data reporting requirements required to support the consolidated company
• Facilitated brainstorming sessions to define suitable solutions in customizing the client’s Peoplesoft application to meet new union and regulatory processes
• Conducted data and process analysis sessions required for the capture and refinement of the data/report business rules required to support the new processes
• Analyzed reports and programs originally developed using Legacy Company’s (Progress Energy) Oracle PL-SQL, Peoplesoft SQR, and Business Objects platform, in order to document business rules and translate to client’s data and reporting platform i.e. SQL Server, SSRS, and Qlikview
• Supervised the work of technical resources to ensure the reporting solutions were being built to specification
• Led the design, review, implementation, test preparation, and end-to-end integrated test execution of the new reporting solutions
• Updated the data lineage matrix, security matrix and other documentation to reflect architecture changes
• Provided support on the newly deployed solutions
• Collaborated with change management and the technical team for effective coordination of deployment activities

Application Analyst

Confidential

Responsibilities:

• Facilitated the definition of project build RICEFW inventory items, required for the integration of a cloud-based onboarding solution with the client’s Peoplesoft and Taleo applications
• Documented business rules to reflect the required flow and transformation of data across the various application and central data-Hub
• Preparation of test planning deliverables for system, end-to-end integration, and user-acceptance testing
• Participation in test execution, defect resolution, and the deployment of cloud-based onboarding solution

Data Analyst

Confidential

Responsibilities:

• Conducting a current state assessment of the headcount reporting and workforce planning & performance capability, identifying inefficiencies with the current process
• Requirements gathering, process re-design, use-case development, and recommending solution options for a self-service headcount reporting capability
• Development of functional design documents for the reporting application, individual reports, and reporting cube, that will enable worker headcount and activity reporting and analysis (across different attribute dimensions e.g. department, time/historical)
• Working with various stakeholders to precisely define and effectively document business rules for reporting across the different HR domains e.g. benefits administration, payroll, union, workforce admin
• Liaising with the development team (including data architects, report/application developers) to deliver the various technical components of the approved requirements
• Analyzed reports originally developed using Vendor's (Aon-Hewitt) Oracle SQL and Business Objects platform, in order to document business rules and translate to client's data and reporting platform i.e. SQL Server, SSRS, and Qlikview
• Development of test planning deliverables (i.e. strategy, cycles, scenarios and conditions) for conducting test (including both assembly and system) of the reporting application and individual reports.
• Facilitation of user-acceptance tests and prioritization of client feedback for in corporation into solution
• Preparation and delivery of materials to end users
• Design and implementation of additional support processes required to manage the new solutions
• Ensuring regular status reporting and client reviews on deliverables

Application Analyst

Confidential

Responsibilities:

• Facilitating stakeholder sessions to design a capability (including security, reporting, and service administration) required by Confidential to internally manage, and provider end-user support on, HR data, applications, and reporting solutions.
• Liaising with stakeholders to document requirements and processes for administering security, reports, and adjustment of time-balances.
• Development of functional designs and test deliverables (scenarios, conditions, and scripts) for tools required to support security administration, report administration, and balance adjustment.
• Conducting and facilitation of system and user acceptance testing of the electronic forms supporting security administration and time balance adjustment.

Confidential

Senior Business/Technical Analyst

Responsibilities:

• Creating process flow diagrams and use cases for modelling the work-flows and object relationships.
• Software selection based on fit-gap analysis of user requirements and development of technical architecture model for the site using a three-tier presentation, business, and data architecture.
• Leading an offshore team four developers/designers, continuously reviewing work and translating client requirements, including mockup designs, front-end development, and coding of application logic.
• Providing regular status reports to client and senior management and tracking project schedule/cost.

Confidential

Business Consultant

Responsibilities:

• Facilitating stakeholder sessions to gather requirements from various departments.
• Led a sub-team of three analysts to design new processes based on user requirements and best-practice.
• Tracking and managing risk, schedule, scope, and communications from project initiation to closure.
• Development of detailed implementation plan comprising workplan, resource needs, and change management strategy.

Senior Technical Analyst

Confidential

Responsibilities:

• Facilitated stakeholder sessions to identify improvement opportunities for the NipeX system and the petroleum industry procurement and sourcing process.
• Participation in change review meetings, scheduling change requests, supervising implementation of approved changes, and scheduling releases.
• Collaboration with IT development and infrastructure support teams to perform change request impact assessment, including financial and schedule estimate
• Led test groups to perform functional and technical testing for system enhancements.
• Planned and delivered user sessions on the use of the NipeX system.
• Involved in the enforcement of ITIL V2 processes across stakeholders and IT.
• Participation in SLA establishment and review meetings between stakeholders and IT, and periodically reviewing attained metrics (incident resolution rates, response times, etc.).
• Supervised the development of Excel and BW reports (with associated KPIs) for tracking process performance and to enable internal identification of process bottlenecks.

Senior Business Analyst

Confidential

Responsibilities:

• Development of PM Framework for NPDC, an adaptation of PM processes within the PMI methodology to the procurement and technically intensive nature of client’s capital projects.
• Development of E&P Stage Gate processes, to serve as a project checklist, for enhancing quality and reducing risks across all the phases for NPDC’s capital investment program covering opportunity identification, investment analysis, exploration, appraisal, drilling, production, and abandonment.
• Worked with different client project teams to identify, monitor, escalate and resolve/execute issues, risks, scope changes, variances (budget & schedule), and action items on projects.
• Custom implementation (involving requirements gathering, design, and testing) of MS-Access /Oracle based PM Toolset to support the planning and execution of upstream projects.
• Planning and delivery of user sessions on the Project Management methodology and the use of the PM Toolset.

Technical Analyst

Confidential

Responsibilities:

• Development of new process models and modification of existing processes to support client’s new business capability i.e. deployment, management and technical support for prepaid meters.
• Assessment and documentation of technology requirements for new and reviewed processes.
• Supported the design of the technology architecture for prepaid metering infrastructure.
• Supported the development of a detailed business case, with scenario and sensitivity analysis for assumption variables, required to obtain funds for the project.
• Developed a strategy for the deployment of meters across the different regions of the state, using a decision matrix to rank the regions based on weighted business objectives.

Confidential

Software Developer

Responsibilities:

• Part of custom application development team using object oriented programming.
• Development of multi-tiered product pricing modeling application using the J2EE framework.
• Development of front-end for online recruitment portal using ASP.Net, HTML and VB.Net.
• Development of MS Access forms for MIS Business Objects Reporting System hosted on Oracle database.