SUMMARY

• Having 8 years of experience in IT industry with most of the experience in the Salesforce. com CRM both as Administrator and Developer in Salesforce.com Sales, service, Marketing, Customer Service and Support Administration.
• Salesforce certified profession for Developer 401, Platform Developer I, Platform Developer II Level 1 completed
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in implementing Apex class, Triggers, Batch Apex, Test Classes, Visualforce pages, Web Service etc. to achieve complex business functionalities.
• Experienced in Eclipse IDE with Force.com Plug - in for writing Business logic in Apex programming language with Lightning Experience.
• Experienced Technically in App Exchange with Lightening experience.
• Hands on Experience in integrating Salesforce and other applications using SOAP and REST API chatter API.
• Hands on Experience in handling Outbound and Inbound Email Services.
• Hands on Experience in writing Batch Apex and Schedule apex to handle Bulk operations using nightly schedule.
• Experience building reports and dashboards, customizing them as per user requirements
• Strong knowledge of marketing, sales and service clouds.
• Experience with marketing automation tool Exact Target and Marketo
• Strong Knowledge on Customizing the standard functionalities using Extensions and standard Set Controllers and s-controller.
• Experience Working on CPQ (Configure, Price, Quote) tools.
• Hands on Experience building Custom UI Pages using Visualforce, Custom Visulaforce Components.
• Experience on selenium tool for testing of application.
• Extensive knowledge on Scripting using HTML, CSS, JavaScript, Ajax, JQuery, Bootstrap and Angular Js.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Import Wizard, Informatica.
• Hands on Experience in writing dynamic Approvals and Dynamic sharing based on business requirement.
• Well versed in analyzing company processes, translating business Automations into accurate Salesforce.com workflows, Approval Process, Process builder and configuring Salesforce.com to meet business needs.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented security and sharing rules at object, field and record level for different users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working on DocuSign, QuickBooks to Salesforce
• Have knowledge in implementing various advanced fields like Picklists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates& Email generation per application requirements
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules.
• Experience in Lightning apps using apex, data service, components and its warnings.
• Hands on experience in integration with redesign of individual app.
• Experience in data integration which is used in multiple systems in real time.
• Provided ongoing maintenance and administration services including periodic data cleansing, custom objects, workflows
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Expert in using databases such asOracle8i/9i/10g/11g, SQL server, and MySQL.

TECHNICAL SKILLS

Technologies: Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard Custom controllers, Extensions, Visualforce pages, Workflows and ApprovalsReports, Dashboards, Analytic Snapshots, Outbound MessagesCommunities, AppExchange, Sandbox, Salesforce 1, Salesforce LightningLightning UI, Salesforce APIs (Bulk, REST, SOAP, Bulk Streaming etc.), SAML- Single Sign On, Identity Connect, Oauth 2.0, Connected apps

Tools: Technologies: Eclipse, Force.com IDE, Mavens Mate, Sublime, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox and Production), App Exchange Applications.

Languages: APEX, OOPS, C, C++, SQL, Java J2SE, SAS

Sales cloud: Contact Management, Sales Forecasting, Wave Analytics, Territory ManagementEmail Integration, Marketing Automation.

Service cloud: Communities, Knowledge, Open CTI, Live Agent, Lightning consoleEntitle. Management, SLA, Service Console

Custom Configuration: Field creation, Page layout, sharing rules, Record types, Field level and object level security, role hierarchy, Formula fields

Data Migration skills: Data Loader, Data Cleansing, Data Normalization, Data Migration.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, Java Script, Angular Js, JQuery and Bootstrap.

Build Tools: Ant, Mavens mate, Selenium

Data Migration Tools/Integration: Mule soft, AppExchange tools, Force.com migration tool, Jitter bit

Office tools: MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint and MS Visio

BI tools/ETL tools: Tableau 8.2,9 & 10, Apex Data Loader, Conga Composer, Informatica

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

CPQ tools/Other: Apttus, Callidus Conga Composer, DocuSign, QuickBooks, Google Charts

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Consultant

Responsibilities:

• Worked closely withsalesteam and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• UsedForce.comdevelopertoolkit including Apex Classes, Apex Triggers and Visualforcepages to develop custom business logic.
• Experience with Managing the complex data Experience in Integrating AppExchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Designed and implemented technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.
• Performed comprehensive testing prior to engage business analysts and end users for testing and provided tier 2/3 support.
• Delivered project needs on time with Agile Methodology.
• Operated in 3-week sprints with flexibility on length based on immediate functionality concerns.
• Ensured application availability and data integrity through preventative maintenance and upgrades.
• Implemented and maintained Cases Management in Salesforce Service Cloud.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Knowledge on Lightening components by using Aura frame work.
• Worked on HTML5, CSS3, jQuery, JavaScript.
• Created an app by using Lightening App Builder in Mobile.
• Involved in using Lightening, Process Builder and Workflows.
• Created Pricing rules, constraint rules for types of products.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, AppExchange deployment, Apex Classes and Apex Triggers.
• Deploying applications from Sandbox to Production using Change Sets.
• Tracked the status of requirements throughout the project lifecycle and redefining them as necessary.
• Familiar with SSO services for various applications including Salesforce.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address)
• Worked on Veeva CRM migration to salesforce CRM
• Used agile methodology of development for all the project requirements given by the BA Team. Involved in regular scrum meeting between BA andDeveloperteam to discuss issues and goals fulfilled.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for thesalesperformance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created complex workflow rules criteria for field updates and email alerts.

Environment: SalesforceCRM, Apex Language, VisualForcePages, S-Controls, Data Loader, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, HTML, Java Script, CSS, XHTML, DHTML, XML, Rest Web Services UI, WSDL, SOQL.

Confidential

Sr. Salesforce Consultant

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created custom objects, Custom Fields, Validation Rules, Formula fields and Workflows.
• Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
• Performed Sales cloud configurations and used its features such as Lead Management, Email Integrations, Sales Forecasting.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and experience in writing unit test cases.
• Created data model from Veeva crm and implemented same with the Salesforce crm.
• Hands on using JIRA to exchange the data.
• Experience in data migration from Veeva crm to salesforce crm.
• Experience in Computer Telephony Integration
• Created Apex web services which are consumed by backend systems using Oauth.
• Used the Changesets, ANT for code deployment between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Experience on developing user stories under agile methodology.
• Experience on ETL tools like Informatica in executing task flows and mapping configurations.
• Familiar with SSO services for various applications including Salesforce.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked on Rest API integration with the mobile application
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Maintained and tracked configuration across multiple Salesforce environments.
• Deployed using Force.com IDE for sandbox to production environments.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script, CSS, Workflow & Approvals, Process Builder, Reports, Custom Objects, Email Services, Sandbox data loading, Service Cloud, Chatter api, Live Agent, Ant for Migration, Social networking plugins, Salesforce Communities, Web Services, Informatica, Conga Composer, Bootstrap.

Confidential

Salesforce Consultant

Responsibilities:

• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Developed Inbound Email Services, Batch Classes etc.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Developed VisualForcepages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Created email templates and inbound emails using Visualforcefor the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Integration ofSalescloud with external information systems using SOAP API web services.
• Used @Http Get and @Http Post annotations for creation of restful Web service AP.
• Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Used GIT to review the code.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and Excel.

Environment: Apex Language, Visualforce pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Tableau, Approval Process, Security Settings, SOSL, SOQL, Ant, Chatter, Change Sets, Sandbox, SQL, Microsoft Excel.

Confidential

Salesforce Developer

Responsibilities:

• Customized user interfaces to market relevant information available in one place making the system more efficient.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Involved in packaging the custom application as packages and make it Public to the clients.
• Knowledge and implementation in packaging AppExchange apps.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.
• Created a tailored partner portal for each partner.
• Increase channel effectiveness by providing all documents, pricing, and materials in one place.
• Manage the partner lifecycle from recruitment to measurement.
• Configure and customize the lead, opportunity management for partner portal.
• Implement business rules for partner portal. Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
• Involved in creation of queue and administrative access to based on profile level.
• Built Visulaforce page to display list of queue with their respective users.
• Worked on Configuration, Customization and Deployment of Salesforce.com Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Configured the application for users with various job responsibilities and provided appropriate access to data.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Configured various Reports and Dashboards based on the need in the organization Customized user interfaces to market relevant information available in one place making the system more efficient.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.