SUMMARY

• Around 8 years of IT experience with above 7 years’ experience in the Salesforce.com CRM Platform both as Administrator and Developer
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Developed Visualforce pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Experience with developing a complete Case Management System usingLightningComponents, Controllers, Helper Methods, and Style Sheets
• Participated complete life cycle ofSalesforceprojects using Agile methodologies with the helps tools Jira
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Experience in Salesforce Lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• We have been working on ANT along with the change sets for the regular deployments.
• Very good exposure to version controllers - VSS, SVN (Subversion) & GIT.
• Worked on Sales force Lightning Components for building customized components replacing the existing ones.
• Involved in configuration, development, and deployment of EJBs, JSPs & Servlets in Web logic test Environment.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Exact target/Marketing Cloud.
• Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Provide support setup, training and execution of marketing process.
• Prepared an assessment questionnaire for the service center agents and supervisors to understand the as is state of service cloud usage.
• Conducted gap analysis between current state cloud usage versus latest features available in service cloud.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to Lightning components
• Proficient in Data Migration from Traditional Applications to salesforce using Import Utility.
• Good experience with customization ofSalesforceCommunities and platforms such as Marketo.
• Experience with activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration, and deployment of applications to Force.com platform for large user groups
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Worked with integration and web services. Integrated Salesforce with legacy systems using Apex web service and outbound messaging.
• Designed Technical design document for the integration between Oracle DB to Salesforce.com.
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller
• Designed Functional Design Document for the integration module with test cases
• Dynamic content management at client side using AJAX, JavaScript, DHTML.
• Designed and developed user interface using JSP, HTML 5 and CSS.
• Used JavaScript and hand coding of HTML5 and CSS3 to create dynamic emails.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.
• Experienced in JAVA/J2EE technologies, Oracle and SQL
• Experience in creatingServiceCloud Console, configuring Omni-channel, developing Force.com sites, enabling and using Customer Portal and Partner Portal.
• Experienced in scripting languages like HTML, XML and Java Script
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Sr. Salesforce Developer

Responsibilities:

• Participate in all aspects of the Software Development Lifecycle (SDLC) including definition, design, implementation, testing, delivery and support.
• Create overall solution design to meet business requirements.
• Experience in integrating Sales force and other applications using SOAP, Meta data API and REST API
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.
• Develop and execute unit test and integration test scenarios
• Proficient in Data Migration from Traditional Applications to salesforce using Import Utility.
• Most probably I used to work on visual force pages regarding if any kind of the issues were happening in UI, I was there to handle it through the visual force pages. If there is any business logics were there I was handle it through the controller.
• Expertise in Continues integration practices with JIRA.
• Developed Lightning UI using AJAX, JavaScript, JQuery and HTML.
• Experience in developing salesforce Lightning Apps, Components, Controllers, and Events.
• Worked with integration and web services. Integrated Salesforce with legacy systems using Apex web service and outbound messaging.
• Designed and developed user interface using JSP, HTML 5 and CSS.
• Worked on salesforce Platform to build Mobile App by enabling LightningComponents to make Lightning Application mobile.
• Used JavaScript and hand coding of HTML5 and CSS3 to create dynamic emails.
• We have been working on ANT along with the change sets for the regular deployments.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Upgraded some Apps from salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
• Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Prepared an assessment questionnaire for the service center agents and supervisors to understand the as is state of service cloud usage.
• Conducted gap analysis between current state cloud usage versus latest features available in service cloud.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning component.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SO objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
• Designed, and developed Apex Classes, controller Classes, extensions and Apex Triggers for various functional needs in the application.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and forSOFTla fields to the custom objects
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• I have been working on translations to the web applications which we were handling in our projects.
• I used to work on the translation workbench regarding translations like if there is any field which is an associated with object, for that we can not able to create custom labels for the translations. Then we must find out to which object it is associated with and then we can go to the translation workbench there we can do translations o that proper field.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Marketing Cloud, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Nashville, TN

Sr. Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards
• Agile Development Methodology was followed for the implementation
• Created a user interface inLightningusing Aura components, CSS, Bootstrap for a user to enter case details and submit in toSalesforce
• UsedSalesforceLightningInspector to debug thelightningcomponents during the development process
• Very good exposure to version controllers -VSS, SVN (Subversion) & GIT.
• Performedrelated configuration for product setup, approval matrices, approval rules, process builders and flows.
• Created Apex methods for thelightningcontroller and helper methods to perform DML operations on the case records.Used Salesforce1 simulator during the development to test if thelightningcomponents works properly on the mobile device
• Interacted with various Business users forrequirements gatherin
• Experience working inservicecloud, supporting cases, developed workflows and triggers for automated case resolution.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function
• Implemented customCascading Style Sheets (CSS)for Visual force pages
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database
• Experience in Salescloud,Servicecloud, Partner portal and Customer portal.
• Usedas Quote to Cash and got chance to work with Apptus tool.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Designed Technical design document for the integration between Oracle DB to Salesforce.com
• Worked on Sales force Lightning Components for building customized components replacing the existing ones.
• Dynamic content management at client side using AJAX, JavaScript, DHTML.
• Created relationships among objects using Lookup and Master-detail relationships
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic
• Experienced withfor billing, invoicing, and subscription. And take control of sales process from Quote to Cash
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes
• Written Apex Test classes to Unit Test Apex classes before moving to Production
• Created and maintained the documentation for Design, Migration and Integration
• Deployed applications from Sandbox to Production

Environment: Lightning, Apex, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, CSSSaleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, Marketing Cloud, HTML, CSS, JavaScript, Windows 2003

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Interacted with Businessusersforrequirements gathering, analysis and development
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks
• Agile Development Methodology was followed for the implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
• Provide support setup, training and execution of marketing process.
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller
• Designed Functional Design Document for the integration module with test cases
• Installed the Call Center Applications and Allowed the end users to maintain a track history of oS2
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization
• Implementation ofData Loaderfor loading the data
• Performed data cleanup and/or Data migration to/from salesforce.com
• Developed business documents for Salesforce.comCustom objects
• Worked on different portalslikeSelf Service Portal, Partner PortalandCustomer Portal
• Implemented Salesforce.comweb servicesclient usingSales forceweb servicesAPI, Java, XML and partner WSDL
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel
• Provided thetrainingto Business usersabout the system

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Marketing Cloud, Web Services, Data Loader, XML, Security Controls, SOAP, Eclipse IDE, WSDL, Windows.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the implementation
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
• Designed, and developed Apex Classes, controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SO objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential

Salesforce Developer

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements
• Agile Development Methodology was followed for the implementation
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application
• Developed workflows and approval processes for various policy managements
• Configure Role based Authorization on Object/Field Level
• Coded APEX triggers and s-controls, created rule based automated workflows
• Created email templates and inbound emails using Visual force for the clients and customers
• Integration of Application (OE modules) with Salesforce.com with using SOAP Client
• Development and integration for policy Report Customization
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java developer

Responsibilities:

• Involved in the development of various front-end modules
• Developed Java script modules for client-side validations
• Developed core Java backend tools
• Developed custom tag libraries for formatting contents in JSPs
• Developed and deployed EJBs on the server
• Involved in the production support for the application
• Developed various server-side components using various J2EE technologies
• Involved in the development of different user interface screens using JavaScript, CSS, and HTML
• Developed presentation modules using Struts framework
• Developed various controller components using Struts framework
• Extensively used JDBC to access the database objects
• Extensively involved in coding of various design patterns
• Worked in deadline driven environment

Environment: Core Java, JDK, J2EE, Servlets, JSP, Struts, MVC, EJB, Java Beans, SQL, PL/SQL, Design Patterns, JDBC, JBOSS, Log4J, Apache ANT, JavaScript, CSS, HTML, XML, DB2, Stored Procedures, Windows 2000/NT/98 OS.