SUMMARY

• 6 years of IT experience in Application Software Designing, Development, Testing and Implementation.
• Over 4+ years of extensive experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Good techno - functional knowledge of CRM Products, Sales Cloud, Service Cloud and Market to Configuration and Customizations.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Experience in Building Lightning Components and Process Builder.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Led projects using waterfall methodology and Agile/Scrum methodology
• Extensively worked in integration using Cast Iron Tool.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Develops solutions using Sales Cloud, Service Cloud, and Marketing Cloud and Visual Force.
• Worked on Exact target/MarketingCloud.
• Experience in Sales Force SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web-based applications using Java, PHP, XML, CSS,HTML, DHTML, XHTML, JavaScript, Angular JS, Bootstrap and AJAX Technology.
• Proficient in developing and implementing Web service integration.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Max, Email Services, Scrum Master, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce Tools &Integration Tool: Cast Iron, Apex Data Loader

Programming Languages: Core Java, Apex, SQL, HTML, Javascript, CSS.

RDBMS: Oracle.

Operating Systems: Windows95/98/ XP/2000/vista, UNIX.

Database Tools: Oracle 10g/9i/8i, Query Analyzer, SQL Server Profiler.

Web Development: XML, HTML, CSS, Visualforce, JavaScript

PROFESSIONAL EXPERIENCE

Confidential - Denver, Colorado

Salesforce Admin/Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Deploying an app on Heroku and using the Salesforce REST APIs.
• Creating a Heroku account, Deploying the application & Test the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Involved in migrating from salesforce classic to Lightning.
• Involved in Requirement gathering for Salesforce service cloud start up.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client-side pagination process with all the details.
• Created Labels to set the predefined values for the client-side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on REST-Full micro services sales cloud hosted for legacy and future applications
• Used C# in various Salesforce and Force.com requirements whenever needed.
• Experience implementingSteel brick, Oracle CPQ cloud.
• Gathered, maintained, and prioritized system requests, including bug fixes and enhancements for Veeva CRM and related systems
• Experience in Steel Brick CPQ to create quotes & proposals and increase productivity, increase & close deals.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Performed the role of sfdc developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Complete bulk imports of data using Apex Data loader.
• Worked on Sales and Service Clouds (Salesforce CRM).
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Steel Brick CPQ, Salesforce.com, Force.com Sandbox, Service cloud, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API, Oracle EBS.

Confidential - Richardson, Texas

Sr Salesforce Developer/Analyst

Responsibilities:

• Interact with various business user groups for gathering the requirements for Salesforce implementation and document the Business and Software Requirements.
• Configuring Salesforce.com and Veeva CRM, unit testing, data migration, deployment and post deployment support.
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes
• Worked on Workflow Rules & Approval Processes, Validation Rules, Custom Objects, Security Controls, Analytics, Reports and Dashboards, Sales & Support Processes
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop portal solution using Lightning Components.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Worked on Service cloud to resolved issues connected to Call Centers, usage ofCTI adaptersandMobile applications
• Scheduling deployments in the Salesforce Marketing cloud application and providing completion communications to the client.
• Involved in Managing tasks, events, public calendars and multiday events.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Manage communications and content inMarketingCloud.
• Assist client with staging and deploying email campaign with inMarketingCloud.
• Used Community cloud on Sales Force platform to connect third party systems.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Integrated the web services using rest and soap by generating the necessary stubs from the WSDL files for Extracting the data.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, ETL Informatica, MYSQL, Bootstrap, Email Services.

Confidential, Plano, Texas

Salesforce Developer Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• Experience working inservice cloud, supporting cases, developed workflowsand triggers for automated case resolutions.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Strong experience in Validation rules, Workflow rules, Assignment rules and Auto-Response rules.
• Experience in building custom reports and dashboards in Salesforce.
• Great experience in Export/Import data through Salesforce tools like Data Loader, Import Wizard
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Created Objects and fields, Relationships and Record Types.
• Created Page Layouts, Profiles and Assignments Rules.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Developed Salesforce.com APEX and Web Services API on Force.com IDE.
• Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Created Visualforce Page for custom User Interface development using standard and Custom Controllers.
• Configured Reports for Custom Objects and associated them to Dashboard.
• Used SOSL and SOQL Queries during the data migration and custom development.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Responsible for Data load operations using Salesforce’s Apex Data loader.
• Migrated all the customizations to PROD using the Force.com IDE.
• Worked on the User Entitlements and role hierarchy for Salesforce.com.
• Implement the Salesforce.com Web to lead functionality to create Leads in SFDC.
• Configured and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
• Analyzing the Scope of the Requirements and avoiding Scope Creep.
• In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created new user Accounts and assigned profiles as per their role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Designed a system and developed a framework using J2EE technologies based on MVC architecture.
• Involved in the iterative/incremental development of project application. Participated in the requirement analysis and design meetings. Object modeling of the project application using UML with Rational Rose.
• Programmed the views using struts, JSP pages, Model is a combination of EJB’s and Java classes and Controllers are Servlets.
• Designed and Developed UI’s using JSP by following MVC architecture
• Designed and developed Presentation Tier using Struts framework, JSP, Servlets, TagLibs, HTML and JavaScript.
• Designed the control which includes Class Diagrams and Sequence Diagrams using VISIO.
• Used the STRUTS framework in application. Programmed the views using JSP pages with the struts tag library, Model is a combination of EJB’s and Java classes and web implementation controllers are Servlets.
• Generated XML pages with templates using XSL.
• Developed a complete External build process and maintained using ANT.
• Implemented Home Interface, Remote Interface, and Bean Implementation class.
• Implemented business logic at server side using Session Bean.
• Extensive usage of XML - Application configuration, Navigation, Task based configuration.
• Used SOAP and RESTful for web service by exchanging XML data between the applications
• Designed and developed Unit and integration test cases using Junit.
• Developed WSDL’s and XSD’s for creating interfaces between different systems using SOAP based web services.
• Used EJB features effectively- Local interfaces to improve the performance, Abstract persistence schema, CMRs.
• Used Struts web application framework implementation to build the presentation tier.
• Wrote PL/SQLqueries to access data from Oracle database.
• Set up Web sphere Application server and used Ant tool to build the application and deploy the application in Web sphere. Prepared test plans and writing test cases

Environment: Java, Hibernate, Servlets, XML, Tomcat, JavaScript, Oracle 9i, UNIX, HTML,CSS, jQuery, Eclipse IDE.