PROFESSIONAL SUMMARY:

• 7+ years of IT experience with more than 5+ years’ experience in salesforce.com CRM (SFDC) and Force. Platforms a Developer and administrator.
• 5+ years of experience in Sales forceCustomization, Security Access, creating Visual Force pages, controllers, Apex Classes, Apex Triggers and Service Cloud. In depth understanding of CRM business Processes like Forecasting, Campaign Management, Lead Management, Account Management, Case Management.
• Experience Customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases,Leads, Campaigns, Reports, and Dashboards.
• HavingVeevaAdministrator and Implementation experience in two projects.
• Proficiency in administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Forecasts, Formula fields, Workflow rules, Validation rules.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects on Force.com platformandForce.com Sites.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Salesforce applications based onApex Languageand leveragingForce.com
• World’s first commercial Software as a Service(SAAS)application running in Cloud Computing Environment.
• In depth knowledge on how to indulge with Sales Representatives.
• Experience working with integration features such as callouts, future methods, REST and SOAP APIs.
• Created components withlightningexperience in Aura framework.
• Hands on experience with Sales force Lightning Builder, Sales force lightning components.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder andLightningComponents.
• Technical Knowledge aboutSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Interact with stake holders and business analysts to perform cloud base integrations by using Salesforce connect applications.
• Perform system testing of theMSDynamicsSL system and other integrated systems as needed.
• Have a Good Knowledge in Salesforce Connect applications.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Good experience on visual force UI using lightning components
• Involved in all phases of software development in Agile environment and attending scrum meetings.
• Experience with Git, OODprinciples, design patterns, web services, AWS services like EC2, SDLC life cycle.
• Worked on theVeeva, Service Cloud and Sales Cloud, Community portals etc.,
• Experience in Azure apps services that integrates everything easily to build web and mobile apps and negotiated and assisted delivery of Azure Cloud Assessments and POC.
• Usage ofwaveanalyticshelped the organization improve the number of sales and also understand the flaws which are further taken care by sales team
• Extensive experience in development of Salesforec.com applications, designed Custom Formula Fields, Field Dependencies, ValidationRules, Workflows and ApprovalProcesses for automated alerts, field updates and Email generation according to application requirements.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflow rules, approvals, visual Force Pages, and Apex classes
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com (SFDC)
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Worked on HTML/HTML5, CSS/CSS3 style sheets, JavaScript and JQuery to tie together a diverse range of sites with an easily understandable structure.
• Developed UI application by using CSS to give gradient effects and to develop various page layouts, multi - level navigation and transitions.
• Experience in databases such as SQL.
• Hardworking, Detail-oriented, Dependable, Team Player and Result-oriented.

TECHNICAL SKILLS:

Force.com Platform: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components, Controllers) Apex Web Services, Ajax, Workflow and Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Loader

Programming Languages: C, Java,C++, Python

Scripting Languages: HTML, DHTML, CSS, JavaScript, JQuery

IDE: Eclipse 3.x, Force.com IDE

Databases: Oracle, SQL

WORK EXPERIENCE:

Confidential, Weehawken, New Jersey

Salesforce Admin/Developer

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Proficient in implementing various modules ofVeeva- Closed Loop Marketing (CLM), Co Browse, Engage,VeevaVault and Approved Email functionality.
• Worked on the oracle and Siebel data to manipulate it according to the client requirements before loading it tosalesforce
• Built reusableUI/UX components with lightning component framework.
• Experience with IntegratedSalesforceCRMEnvironments withVeevaVault promomats.
• Worked on cloud craze application to build the core capabilities of salesforce platform, to share a data on custom objects, work flow rules, localization reporting and more.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Bootstrap,AngularJSand jQuery.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on customization of Sales andServicecloudand configured Web-to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.
• Worked with stake holders and performed with Confidential cloud integrations by using salesforce connect applications.
• Implementedsalesforcebest practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Worked onLightningProcess Builder flows,ConnectAPI, Chatter and quick Action.
• Created and used Email templates in HTML 5 and Visualforce.
• Worked on enhancements to SFDC application required by business users from time to time.
• Worked on Salesforce implementations from inception to delivery.
• Worked on Workflows to update information in Salesforce.com
• Worked on Azure app to track and update business opportunities in salesforce.com.
• Azure app is used to unlock CRM data in salesforce.com
• Integrated Closed Loop Marketing (CLM) with the offlineVeevaiRep application for enabling Sales Reps to leverage feature rich promotional content while interacting with Healthcare professionals.
• Identified and tracked new sales opportunities and update sales pipeline through CRM /Sales Force.
• Hands on experience on Roles, Profiles and Security and sharing settings.
• Created Email templates toMarketotool for email marketing and Lead management.
• Used Sales Force Automation for SalesLeadManagement, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals, and Workflow.
• UsedMarketofor Automation marketing of products and immediate response for leads.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Actively participated in the design and development of custom Visualforce search pages On Accounts & Opportunities and the Visualforce Controllers.
• Followed Agile methodology.
• Created components withlightningexperience in Aura framework.
• Maintained weekly data exports for data backup and recovery.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce, Force.com and Web Services.
• LedWaveAnalyticsnew integration (includes setup, dataset integration and data manager maintenance, dashboard design, report reconciliation and troubleshooting, user training, ongoing support.
• Used SalesWaveanalyticsapp withsalesforceto perform other integrations and customizations
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Designed technical design documents from BRS/FRS.s
• Leading the team by reviewing the code and removing the impediments in understanding the requirements.
• Participated in requirement gathering sessions with business stakeholders in capturing the requirement and technical feasibility withSalesforce/Veevaresponsible for capturing, analyzing, and designing of different integration points involved in the system with external systems.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, VeevaVault, Service cloud, Visualforce Pages & Apex Controllers, Salesforce.com Data Loader, HTML, Wave analytics, Aura Lightning Components, Agile, Rally, Jira, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential, Boston, MA

Sales Force Analyst

Responsibilities:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud.
• Used Force.com to develop theAgileVision application that is available on the AppExchange to help third parties manage theiragileprojects and increase productivity.
• Provide CRM sales training to users after deployment.
• Work with different business groups to get newVeevaenhancement requirements.
• Interacted with various business user groups for gathering the requirements for Sales forcelightening implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coordinate withVeevaandSalesforcefor any issues in current platform and new releases.
• Responsible for loading data intoSalesforce.com using Apex Data Loader.
• Worked on Marketing operations, Branch Admin, External Interfaces, Marketo insight, users and Regional Director.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Created Profiles, Roles, Page Layouts, Org-Wide Default, sharing rules, Workflows, Approval processes, Reports and Dashboards.
• Followed Agile methodology.
• Worked on cloud craze application in ERP systems to build business activities in salesforce platform.
• Perform smoke testing during new product version release fromSalesforce/Veeva.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects and backend testing.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Worked with theVeevaanalytics team to gather the requirements and make a structure of the total Informatica cloud jobs.
• Involved in creatingmacrosto meet the requirements,data dictionariesand maintained metadatafor each model
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• UsedApex Data Loader for migrating records to Salesforce.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Captured all the customer interactions and feedback into VeevaCRM.
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Accustomed Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Lead the deduplication effort of Leads in theSFDCplatform andMarketodatabases.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Veeva CRM, Veeva Vault, Custom Objects, Tabs, Email Services, Apex Language, Service Cloud, Visual Force Pages, Agile scrum, Rally, Components and Controller, Email Services, HTML, Reports, Dashboards and Informatica JavaScript, Wave analytics, Eclipse IDE Plug-in, Data Loader.

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Developed Apex triggers, Apex classes and test methods.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Developed Salesforce.com approval workflow for Account, Rate Change, Order and Price objects
• Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow.
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Worked on variousSalesforce.com Standard objects like Accounts, Opportunities,Leads, Campaign and Reports.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Developed Salesforce.com site and customer portal for various organizational units and partners.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, Eclipse IDE, JIRA, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, New York

SalesForce.com Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud-based environment.
• Used SalesWaveanalyticsapp withsalesforceto perform other integrations and customizations.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience with SOQL and SOSL statements within custom controllers, extensions and triggers.
• Involved in the Web Services Integration to connect with the different Applications
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Developer / Admin

Confidential

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on salesforce to salesforce.
• Involved in End to end testing and gathering requirements to feedback from business users.
• Used ETL cloud for integrating with third party applications by SaaS.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Tuned SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential

Java/ J2EE Developer

Responsibilities:

• Extensive client interaction for requirements gathering, system analysis and design, manage Visual Source safe databases.
• Developed the front end-using ASP, HTML/DHTML. JavaScript was used for client-side validation.
• Developed business logic using C#.
• Created and developed RESTFUL API utilizing Spring Boot with Spring MVC
• Worked on HTML/HTML5, CSS/CSS3 style sheets, JavaScript and JQuery to tie together a diverse range of sites with an easily understandable structure.
• Worked on Cascading Style Sheets and XML-Schemas.
• UsedAngularJS, KendoUI and jQuery for DOM manipulation and two-way binding.
• Used ASP.Net Authorization to view selected pages.
• Designed dynamic and browser compatible pages using JQuery, JAVAScript and Angular JS.
• Developed APIs using AJAX and JSON to implement more robust and efficient client facing applications.
• Implemented Exception handling using try and catch block.
• Prepared Unit test case using Junit. Worked with GIT repository to manage project to checkout and commit the code.
• Used GITHUB as version control cool.
• Make SQL scripts to implement changes to database schema; promote the changes from development to beta to production.
• Wrote SQL stored procedures; debug existing stored procedures.
• Maintain the Technical Specifications for the work completed.

Environment: .Net 2.0, C#, ADO.NET, JavaScript, JQuery, AngularJS, KendoUI, AJAX, SQL Server, HTML/DHTML.