EXPERIENCE SUMMARY:

• 6 Months in current role as Solution Architect for Salesforce Applications, identifying improvements in application, converting business requirements into overall application design and including process design and driving enhancements and improvements.
• 2 Years as Solution Architect for Siebel applications including Siebel Open UI with building Proof of Concepts in the Center of Excellence lab and mentoring team members on the new features of Siebel Open UI and helping customers deliver user experience improvements using Siebel Open UI.
• 1 Year experience as an Infrastructure Monitoring application architect involved in implementing Oracle Enterprise Manager 12c Cloud Control monitoring for Oracle stack applications for a major telecom company based in United Kingdom
• 11 Years’ experience as Project Manager and Support Manager for Siebel CRM Applications and as Individual contributor and Project Manager for multiple Siebel Upgrade projects and for various different customers. Technologies included Business Objects, Siebel Analytics (OBIEE), Epiphany marketing and Campaign Management applications.
• 2.5 Years as individual contributor for supporting a variety of infrastructure applications including Unisys, Data Generals Clariion and AViiON series of servcers, Sun Sparc Servers and applications.
• Key technology areas include Salesforce.com sales cloud, Siebel Open UI 8.1.1.11, Siebel Financial Services, eSales, CRM Desktop for Siebel, implementing Siebel Open UI for various customers, knowledge of Perl Programming, Autosys Job schedulers, Unix Shell Scripting for automating processes.

TECHNICAL SKILLS:

Databases: Oracle Database knowledge (Not DBA Knowledge) Version 8.1.7 to Version 10g.

DB2 Version UDB V8.1 and V9.: SQL Plus, SQL Loader, DB2 Command Line, Strong SQL Skills.

Management: Oracle Enterprise Manager Grid Control and Cloud Control 12c.

IBM NetCool.: SNMP v2 Plugins for OEM 12c Custom Monitoring. Oracle RUEI 12c and Oracle BTM 12c.

Middleware Engineering Tools: Sun One Web Server 6.13, Sun One Application Server AS7 and AS8 (Administration only). MQ Operations and user level knowledge, identifying MQ Queues that need to be clustered, writing shell scripts to manage flips and fail over’s. Autosys Job Management and Scheduling including using Autosys Virtual Machines for running jobs on Active/Passive nodes

Development Tools: UNIX KSH Scripting.,PERL Programming., PL/SQL.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect for Salesforce

Responsibilities:

• As a Solution architect drive business solutions for various business requirements.
• These include designing solutions for issues with day to day usage of the Salesforce application and for new projects and requirements.
• Managing projects and change requests and operational improvements of supporting salesforce applications.
• Mentoring team members on the application development and day to day support activities.
• Following are the Major Projects and Solutions Delivered
• Implementation of the Opportunity Credit Split feature
• Implementation of enhancements to different pricing tools and enhancement to the applications as per business requirements and proactive changes based on reported user problems
• Design and Implementation of a completely new application on Salesforce.com for a new business unit of 60 users. This included implementation of Prospecting, Quoting and Document Generation for a completely new business and migrating those 60 users from Legacy Lawson SMS application to the Salesforce platform.
• Perform Proof Of Concepts for migrating other business units to Salesforce and security requirements and visibility requirements.
• Salesforce LEX migration for existing business units.
• Lightning Customer Community Portal.
• Apttus CLM Implementation for 800 users.
• Implementation of Conga Composer for a modified Service Agreement Document generation and pricing.
• Implementation of Docusign for a new business unit.
• Implementation of ServiceMax and refactoring of Salesforce Sales Cloud to accommodate ServiceMax related changes.
• Salesforce Lightning Experience Migration, Lightning Component Development using Bolt
• Application functional and process mapping including actors.
• Force.com
• Page Layouts, Workflow Rules, Validation Rules, Record Types to distinguish between different visibility requirements for the business users based on their roles, PriceBook feature implementation and a custom multiline product selection and pricing tool.
• Third Party tools include: - Conga Composer, Apttus CLM, Docusign, ServiceMax field Service

Confidential

Solution Architect

Responsibilities:

• Solutions delivered include a. Siebel CTI on 8.1.1.7 for Pharma Company.
• Siebel Open UI embedded with Webcenter Portal for a Major power equipment manufacturing company.
• Resolving various problems and issues and recommending best practices and mentoring Confidential team members and client developers on Open UI Development.
• CRM Desktop d. Siebel Open UI Simulation on iPad.
• Published Siebel Open UI Whitepaper on Company website.
• Mentor team members in different accounts on new technical initiatives
• Solution designing and responding to RFPs
• Driving COE Projects like knowledge management.

Confidential

Solution Architect /Technical manager

Responsibilities:

• Designing and preparing development guidelines for the team on implementing Oracle Enterprise Manager 12c and Oracle Enterprise manager 11g and advising customer on new monitoring requirements, enhancements to existing monitoring solutions.
• Participating in New requirement estimations, SOW Preparation, Inputs to SOW to the Onsite project manager.
• Offshore Project Management and task allocation to the teams and driving and mentoring teams technically, Resource allocation, Risk management.
• Integration of different monitoring tools with Oracle Enterprise manager 11g and 12c and
• Exploiting Service Level Management feature of Oracle Enterprise Manager 11g and 12c.
• Application of Oracle Enterprise Manager Application management pack for Siebel Callcenter 8.1.1.4.
• Also proactively advising L2 teams for deploying and best practices of Siebel Application Management using Application Management pack (Monitoring of Siebel components, Siebel Workflows, Siebel Business Metrics).

Confidential

COE Architect

Responsibilities:

• Stakeholder Management
• Project Planning
• Resource Management
• Communication Management
• Schedule Management, Risk Management
• Cost Management.
• Siebel 8.1.1.9/8.1.1.10 and Open UI Implementation.
• Whitepaper on Siebel Open UI
• Siebel 8.1.1.10 Incremental Repository Merge Setup.
• Siebel 8.1.1.3 Upgrade from Siebel 7.8.2.14.
• Analyze (Impact to Integrations, Functional Impact, Technical Analysis)
• Development Upgrade (Pre Upgrade, Upgrade (Phys, Rep), Post Upgrade activities)
• Post Upgrade Cleanup activities and Testing
• Go Live Planning
• Siebel 7.7.2.6 and Siebel 7.0.4 EIMS (Batch Processes to Load data from External Data Sources into Siebel Data Base).
• Siebel EIM, Epiphany ETL and Data management. Identifying data issues and troubleshooting data issues, working knowledge of Informatica.
• Siebel Server Administration (Troubleshooting Component Issues, Writing component monitoring scripts, Adding a new server to Siebel Enterprise, Database Extracts, Siebel Remote).
• Siebel CTI (Computer Telephony Interface and Siebel Integration)
• Siebel VBC’s and Web Services, Siebel integration with Siebel Analytics.
• Siebel User issues like user preference file resets, Siebel Filesystem and Document Server.
• Siebel Communication components for inbound emails and outbound emails.
• Siebel Tools EIM Mapping, Development of Business Components and Applets.
• Siebel Open UI and CRM Desktop.
• Reporting and Data Warehouse tools
• Siebel Analytics 7.8.5.2 Metadata Development and User Interface Administration, Siebel Analytics and Sun Access Manager Integration for Single Signon.
• Development of new reports in Siebel Analytics
• Actuate Report Server Administration.
• Epiphany Campaign Management User Administration and ETL Development. Creating new feeds from Oracle Datawarehouse to Epiphany using EpiChannel/EpiManager.(6.5.4.3)

SOLUTION ARCHITECT & PROJECT MANAGER

Confidential

Responsibilities:

• RFP Responses and Estimations.
• Part of COE to Ensure best practices
• Drive new innovations and White Papers.
• Mentor Project teams in applying Best Practices in Siebel CRM (Development, Administration).
• Drive new solutions and initiatives including Mobile CRM.
• Drive new Initiatives for Open UI.
• Drive tools development.
• Setup KM portal for effective knowledge sharing across the teams.
• Develop a performance health check package.
• Publish Whitepapers: Published Open UI Whitepaper accessible on Company’s website.

SOLUTION ARCHITECT & MANAGER:

Confidential

Responsibilities:

• Designing Monitoring Solutions for different monitoring requirements including integration of the monitoring tools with different other tools. E.g. OEM 12c Integration with Netcool and HPOVO.
• Estimations and Responding to RFPs for new monitoring requirements.
• Managing a team of 15 members, mentoring, technical guidance, project guidance and customer interaction.
• Stakeholder Management, Project Management activities.
• Leveraging Platinum partnership with Oracle to drive monitoring best practices.
• Working with different stakeholders, L1 Ops team, L2 Ops Teams, L3 teams for ensuring monitoring best practices, guidance and support.

COE MANAGER

Confidential

Responsibilities:

• Participating in RFPs and Solutioning.
• Driving new initiatives in the COE Lab.
• Escalation point for projects facing issues and recommending best practices.
• Mentoring new team members.

Confidential

Project Manager

Responsibilities:

• Project initiation in preparing the Project SOW as per the project requirements and migration parameters.
• Identifying scope of the project based on Project objectives and requirements.
• Effort Estimation, due diligence, Human resource planning, Estimating of fixed price cost based on human resource planning, schedule planning.
• Resource Allocation and Planning.
• Schedule Management, Risk Management, Escalation Management, Stakeholder management
• Deliverable and Milestone management.
• Providing Technical guidance where possible or providing expert help in form of external resources or contacts.

Confidential, Milwaukee, Wisconsin

Project Manager

Responsibilities:

• Project initiation in preparing the Project SOW as per the project requirements and migration parameters.
• Identifying scope of the project based on Project objectives and requirements.
• Effort Estimation, due diligence, Human resource planning, Estimating of fixed price cost based on human resource planning, schedule planning.
• Recruiting resources and sharing the details with the new Project Manager.
• To prepare Road-map for carrying out migration activities and create utilities and documentation that will aid the team in carrying out migration activities.
• To Prepare Engagement SOW with each application team on behalf of whom the application migration is being carried out. Working with the Project Manager to identify scheduling issues/dependencies.
• Work with the Application team to perform assessment for migrations, manage promotion of migrations to User Acceptance testing and finally planning for deployment.
• Build tools and utility Unix Shell scripts to perform routine tasks for migrations including changing autosys virtual machine definitions, Stage code migrations.
• Sharing documentation, Visio diagrams with application support team members and performing transition including preparing How to Documents.
• Wide range of Technical knowledge from recompiling Java Programs by removing enum references if used (Since from Java 1.5 enum is a key word).
• Performing migrations of MQ Queues from Old Batch Servers to new Batch Servers, Application dependencies with MQ, recompiling old C Programs on the new servers, Sybase connectivity and Database connectivity.

Confidential, Boston, Massachusetts

Project Manager

Responsibilities:

• To generate weekly and monthly MIS reports to the Client Management and Confidential Management to track adherence to Statement of Work as per ITIL Service Delivery process.
• To estimate efforts for new development or enhancement requests and drive the solution based on the client requirements.
• To ensure proper coordination between Offshore team members and Onsite team members to ensure proper delivery of support and development service.
• To implement proactive solutions to improve Service Delivery and ensure proper service management.
• Prepare Project Plan using Microsoft Project for new projects
• To Build and design new solutions for new client environments.
• To coordinate with other teams and vendors for issues with Siebel patches/upgrades.
• To resolve issues related to Code migration by assigning the priority to the requests and to proactively put in monitoring scripts to monitor Siebel server components and processes.
• Investigate and assign for fixing data issues related to Siebel, Siebel Analytics and Epiphany products.
• Development of new reports on Epiphany and Siebel Analytics.
• Implemented Single Sign On between Siebel Analytics and Sun Access Manager for a high profile website.
• Siebel server administration and coordinating setting up of new jobs to process new data into Siebel using Siebel EIM processes.
• Coordinating deployment of quick fixes and patches.

Confidential, Boston, Massachusetts

Project Manager

Responsibilities:

• To send offshore weekly status to Onsite team manager.
• To coordinate handoff process between Onsite and Offshore teams.
• To generate reports for Confidential management.
• To complete data maintenance requests sent by Onsite client team members and Confidential managers.
• Extensively used Siebel EIM process along with Db2 Import/export commands to load data into Siebel EIM tables.
• To monitor the nightly cycle which was using Siebel EIM and ensure that feeds completed before the start of business day so as to ensure minimum data issues for business users using the Siebel data.
• Wrote a Perl Script Generic Component monitoring script to monitor all the Siebel servers in the enterprise based on required component status to ensure problems are handled effectively and proactively with the least impact to the Business users.
• Performed PERL Script programming to develop new scripts for Epiphany Campaign Management application.

PROJECT ENGINEER

Confidential, Boston, Massachusetts

Responsibilities:

• Respond to Autosys job failures reported by Client helpdesk team.
• Wrote automation scripts to automate password changing for the web server and application server process user ids as it involved processing the user ids on 100s of Sun Solaris UNIX Servers.
• New Web Server and application server builds following approved processes.
• Writing scripts to archive application server log files.
• Setting up delegated access in Web Servers for giving certain access to a set of users to recycle a web server instance on Test Servers.
• Configuring and evaluating third party tools like Synchrologic, Campaign Management for E-mail, Epicentric Foundation Server, Verity Search Engine, JRUN application server, and apache tomcat application server.

PROJECT ENGINEER

Confidential

Responsibilities:

• Doing best effort analysis of issues and queries raised by Sun’s customers who downloaded and installed the Solaris 9 Beta release from the Sun Web Site.
• Providing Solutions and workarounds for the queries related to download problems install problems and upgrade problems.
• Escalating unresolved queries to Sun’s backline support team.