SUMMARY

• 7+ years of experience asSalesforceCRM Developer/Administrator in implementing Apex Classes, Controllers & Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
• Professional experience with working experience in Salesforce.com CRM Platform.
• Involved in all stages of Software Development Life Cycle (SDLC).
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud and Chatter Applications.
• Analyzed the business requirements and transformed to Salesforce technical requirement.
• Experienced in customizing standard objects like Accounts, Contacts, Opportunities, Products, and Cases, Leads.
• Experience in working with custom objects and fields, page layouts, workflows and approval processes, validation rules, Formula Fields, Record Types, Roles and Profiles.
• Implemented security and sharing rules at Object, Field and Record level for different users at different levels.
• Extensive experience in creating Profiles, Page Layouts, Workflow Alerts and Actions, Visual Force Pages and Approval Workflow.
• Experience in creating Workflow Rules to automate Tasks, Email Alerts, Field Updates, and time dependent actions.
• Knowledge in designing Salesforce Administration, Profiles, Creating Roles, Page Layouts, Leads, Accounts, Contacts, Org - Wide default, Sharing Rules, Approval Workflow, Reports, and Dashboards.
• Knowledge in customization, Junction Objects, Master-Detail relationship and Lookup relationship.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Experience in deployments and migration of salesforce code to different sandboxes.
• Experience in writing test classes; use cases for the business users and business use cases.

TECHNICAL SKILLS

Programming: PLSQL, JavaScript, HTML, SQL

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visual force (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com Tools: Apex Data Loader, SOQL Explorer, Force.com Explorer, Force.com Migration Tool, Change sets, Force.com Excel Connector, Force.com Eclipse IDE Plug-in

Operating Systems: Windows

Databases: Oracle SQL, MYSQL

Other Tools: MS Word, Excel, Power Point, Visio

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Working on Salesforce.com CRM Sales, Service, and Marketing clouds.
• Wrote business requirements with the guidance of the department Managers to make sure all the requirements are covered.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to Cargo Management’s Salesforce Technology enhancement and initiatives.
• Implemented the Object Model (Custom Objects and Standard Object Extensions), Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults).
• Developed client specific solutions using Apex classes, Apex Triggers, Controllers & Controller Extensions, Batch Apex, Components and Test Methods
• Convert business requirements into technical requirements and build business processes using Visio.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Experience in working with the standard objects like Accounts, Contacts, Leads, Opportunities, Cases and products.
• Configuring the AppExchange third party Apps for stakeholders.
• As a System Administrator, gave access to stakeholders, data security, adding new users, Org wide settings, email alerts, tasks, setting the profiles and role hierarchies.
• Worked with stakeholders and Business Users by building business processes according to their business needs.
• Created APEX Triggers, Workflows, Validation Rules, Assignment Rules, custom fields, pick list fields, formula fields.
• Solving the Service Failure, Data related and Enhancement requests by various Business Users or Stakeholders.
• Developed Business Process for Lead Assignment by implementing automation process.
• Experience in working with different sandboxes.
• Experience with Org wide settings.
• Worked with permission sets, change sets and profiles.
• Experience in Data upload, data migration, change sets.
• Supported with issues during the Go Live.
• Run reports and Dashboards accordingly for the analytical purpose.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Assisted in designing and created of training material and conducted internal training sessions for business users on Salesforce technology functionalities.
• Created Record types for standard and custom objects and assigned them to the respective profiles.
• Gave solutions to solve the admin level and technical level issues.
• Experience in building Visual force pages.
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis.
• Experience in writing test cases or scenarios for Users to test the business process build.
• Designed various types of email templates for auto response to customers.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Worked on all phases of Software Development Life Cycle (SDLC) which includes System Analysis, Design, Development, Testing, Deployment and Maintenance
• Served as a liaison between customers and team developers to overcome applications issues and maintain established business relationships.
• Worked with end users and management to document, design, test, and deploy complex processes
• Monitored new Salesforce released features and functionality to provide recommendations for process.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Assisted with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Acted as a Subject Matter Expert for daily activities by the business users.
• Used Data Loader for insert, upsert, update, export and import records to Salesforce platform.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Developed Visualforce pages, which rendered based on Salesforce1 App or Web.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom objects, Page layouts, Custom tabs and Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Salesforce Workbench timed SOQL queries to get the most optimized version of the query.
• Used Change sets to deploy components into different environments.
• Experience in Dealing with Salesforce Support calls in case of any Salesforce Org issues.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Worked on Visualizing data using Lightning Dashboard builder.
• Have used Lightning Components to create stand-alone apps that are hosted on Salesforce.
• Have Built custom user interfaces using Lightning components.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in consuming web services using Restful API.
• Involved in writing custom inbound web services using SOAP API & Restful API.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created group, provisioning and marketing teams.
• Used Community Builder to easily customize the communities.
• Have considerable experience in Marketing Cloud (Exact Target).
• Used Salesforce Connect to connect to an external system and access its data.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Salesforce.com Platform, Custom Tabs, Work Flows, Process Builder, Reports & Dash boards, Data Loader, Custom Tabs, Email Servers.

Confidential, Saint Petersburg, FL

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products.
• Designed, developed, and deployed Visual Force Pages, Apex Triggers and Apex Classes for various functional needs in the application.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflows Rules and defined Related Tasks, Email Alerts, Field Updates to implement business logic.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Created Profiles and implemented Object-level, Field-Level and Report-Level Security.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects.
• Hands on experience in Administration setup like managing Users, Profiles, Security Controls and Data Management.
• Developed and tested many functionalities in agile environment.
• Created Lookup and Master-detail Relationships on the objects and created junction objects and various advanced fields like Pick-List, Field dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential, Irving, TX

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Created workflow rules and defined related tasks, related lists, email alerts, field updates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, buttons and other components on a record detail and edit pages and page layouts.
• Used SOSL/SOQL to extract data from the platform database.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on business need.
• Developed SFDC Customized Reports, Dashboards, and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC.Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Implemented Administrative tasks by using Custom Objects, Validations, Workflows, Profiles, Roles, Page Layouts, Reports, Dashboards, Tasks and Events.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Extensive experience in designing and developing Validation Rules, Workflows, Formula Fields, Field Dependencies and Approval Processes according to requirements in the application.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.

Environment: Salesforce.com platform, Data Loader, Workflows & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-In, Reports, Dashboards, Cases.

Confidential, Kansas City, Missouri

Salesforce Developer

Responsibilities:

• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Translate complex user stories into functional and actionable solutions.
• Customized the Salesforce application as per the requirements.
• Educate the end-users (Customer Reps) on usage, new features and functionality.
• Worked on Service cloud and Case management.
• Created custom case fields and custom objects, created lookup and master-detail relationships between them.
• Developed complex custom approval processes.
• Customized user roles, role hierarchies, profiles and sharing settings to ensure that the protected data is available only to the authorized users.
• Configured & developed the triggers, workflows, validation rules & hands on the deployment process from one sandbox to other.
• Migrated the Salesforce code from one environment to another environment using change sets.
• Created custom fields and record types for opportunities, accounts, and contacts.
• Closely worked with the Salesforce.com consultants to implement the related changes the project.
• Prepared training documentation for users.
• Implemented pick lists, dependent pick lists, validation rules, assignment rules and formula fields to the custom objects.
• Created email templates, email alerts, page layouts, field updates.
• Created various reports - Summary Reports, Matrix Reports.

Environment: Salesforce.com Platform, Activities, Cases, Workflow & Approvals, AppExchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Salesforce.com Data Loader.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Collaborated with clients and designed teams to create process flows.
• Performed detailed analysis of technical and business requirements.
• Developed Apex triggers, Apex classes and test methods.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Customized reports to track usage for productivity and performance of business centers and their sales teams.
• Administered, configured, maintained salesforce.com application user profiles, roles and assigning permissions.
• Created custom profiles and provided user management.
• Daily application support for the business users.
• Created custom record types, validation rules, duplication rules, assignment rules, page layouts.
• Collaborated with the insurance development vice president and development teams to define business and system requirements for transforming the organization’s business and infrastructure.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements.
• Created Test scripts and assisted UAT testing and created training documents for the business users.
• Maintained data Integrity; detect duplicate records in accounts, contacts, and leads; clean data and establish policies, processes, and tools for monitoring data quality.

Environment: Salesforce.com Platform, Activities, Cases, Workflow & Approvals, AppExchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Salesforce.com Data Loader.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Prepare and review requirements, specifications, business processes and recommendations related to proposed solution.
• Provided web application client support.
• Communicate needed changes to development team.
• Worked on Record types, validation rules, triggers and page layouts.
• Created reports and dashboards as per the customer requirements.
• Worked on data migration from databases to SFDC using Data Loader.
• Maintained and gave permissions to communication templates based on profiles.
• Configured different page layouts and customized field level security of fields for different objects.
• Acted as a primary liaison between the business stakeholders and technical teams to make communication and development efforts more effective.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Responsible for creating workflow, gap and impact analysis, user stories, test case development and functional design.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Worked with cross-functional teams to gather requirements, and support development efforts for a new forecasting/ platform-engineering project.

Environment: Salesforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Sandbox data loading and Force.com IDE Plug-in Eclipse.Databases