SUMMARY

• Around 9+ Years of Information Technology experience, including 5+ years of Salesforce.com platform as Developer Administrator.
• Worked on SDLC model such as Waterfall and Agile methodologies
• Experience in Working with Financial Force for Complex financial needs.
• Experience across various SFDC implementations with Sales Cloud, Service Cloud, Marketing, Chatter and AppExchange applications
• Extensive experience in application design, customization, development, support on Salesforce.com platform and web based application using Apex.
• Experience with development using Apex classes, Triggers, Apex Test Classes for SFDC unit testing and written Batch apex for complex data processing.
• Strong experience in Software Development Life Cycle (SDLC), Agile development environment, sprint planning and Software Testing Methodology.
• Strong Knowledge in Salesforce Administration, Configuration, Implementation and Support of Salesforce CRM/PAAS.
• Database Design, Development experience with Microsoft SQL Server and Oracle 9i/10g that includes developing SQL Queries, Stored Procedures, Views, User Defined Functions and Triggers.
• Extensively worked on querying Salesforce.com database using SOQL and SOSL queries with force.com
• Worked on Configuration of various SFDC standard objects like Leads, Accounts, Contacts, Opportunities, Case Entitlements, Service contracts, Reports and Dashboards
• Experience in CRM business process like Forecasting, Territory Management, Campaign Management, Lead Management and Case Management
• Good understanding of Salesforce.com Setup menu, configuration, custom application development, administration and deployment of applications to force.com platform
• Experience with Salesforce.com Security settings, creating profiles, roles, Sharing rules, and Email services.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support business processes and recommended solutions to improve their processes using salesforce.com.
• Involved in using Lightning, process builder and workflows
• Experience in Sales Cloud development, integrations and customization of the applications as per the client requirements
• Experience in working with Eclipse IDE with Force.com plug - in environment for writing business logic in Apex and Visualforce pages
• Integrated Salesforce.com applications with external systems data using Web Services and Apex callouts with SOAP and RESTful web services.
• Integration of SAP ERP system to Salesforce.com using Enterprise WSDL.
• Experience in Wave Analytics created commercial reports and Dashboards, in SFDC wave analytics.
• Experience in using Change sets, Force.com IDE and ANT tools for deploying changes from one instance to another.
• Experience in Integration using REST API and SOAP API.
• Good experience in developing salesforceLightningApps, Components, Controllers and Events.
• Good knowledge in CRM business processes like Campaign Management, Lead management, Case Management, Marketing, Customer Service and support.
• Experience in OOPs involving analysis and design and development of web based applications using Java and UI with HTML, CSS, JavaScript and J2EE.
• Remote TK Visualforce custom component is deployed using JavaScript using Visual force pages.
• Extensive understanding of the Force.com AppExchange directory, to easily execute and automate marketing campaigns from within Sales force CRM and data security features with secure hardware tokens to create a failsafe login authentication process.
• Implemented Salesforce to Salesforce integration using Rest API.
• Having hands on experience in Lightning interface with Aura frame work.
• Created custom components using JavaScript on Client side and apex on the server side in Lightning
• Detailed understanding and experience in cloud application Apttus CPQ along with Salesforce.com Sales and Service cloud.
• Worked on customization of visual force to haveLightningexperience for desktop and mobile applications
• Performed Apttus CPQ related configuration for product setup, approval rules, process builder and workflows.
• Worked on Apex development to create objects, triggers, Ajax toolkit, and different controllers with extensions.
• Well versed on-premise infrastructure integration for Salesforce.com using Force.com platform web services and third-party packages.
• Responsible for data load operations using Apex data loader and Informatica Data Loader.
• Experience in Unit testing, Regression and Functional testing.
• Experience in Database SQL and Pl/SQL.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF page (Visualforce Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Workflow Approvals, Dashboards, Communities, SSO, Lightning and Wave Analytics

Languages: C#, Java, JavaScript, SQL, Apex, Ant, Mavens

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies: JavaScript, HTML5/4, XHTML, XML, WSDL, AJAX

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, GIT, Jenkins

Servers: Weblogic9.x, Websphere6, Tomcat/Apache5.0, MS Office

Version Control: GitLab’s, SVN, VSS

Operating Systems: Windows 10/7/2000/NT/ XP, Sun Solaris, Unix

PROFESSIONAL EXPERIENCE

Confidential, Madison, WI

Salesforce Developer

Responsibilities:

• Experience in B2B, and DTC in Sales Cloud, Service Cloud and Marketing Automation.
• Configured salesforce Automation for Lead Management.
• Worked on various solutions for digital channels that support direct digital access by external end users.
• Developed various Apex Triggers, Apex Classes, Controllers and Extensions for various needs in the application.
• Worked on Page Layouts, Record types, Validation rules, Workflow rules and Process Builder for Lead management.
• Implemented individual Lightning components for service cloud to pull the related information of the Consumer cross channel management.
• Experience in working with out of the box lightning component, handling events, and implemented the Lightning out for Visualforce pages.
• Worked on SLDS, Data service, and Quick Actions in Salesforce lightning.
• Integrated Salesforce with legacy systems using Rest API for Service cloud.
• Implemented Salesforce development for business using Visualforce pages, Visualforce components, and SOQL queries.
• Deployed using Change sets, Eclipse IDE and version control as GIT.
• Worked on Agile environment Team foundation server for PBIs, tracking and issues.
• Worked on different sandbox environments to develop and test the changes as per the business requirement and acceptance criteria.
• Worked on Visualforce pages, JavaScript and AngularJS for developing fast responsive and rich textured Web page.
• Used Custom Components and Jquery (For color coding) to make the commission Visualforce pages more readable and flexible to edit in future.
• Implemented SOQL and SOSL queries with consideration to Governor Limits for Data manipulation needs of the application.
• Implemented solutions for Reports and Dashboards for the Business to meet their criteria.
• Implemented Test Classes for successful deployment to production org.

Environment: Salesforce Unlimited Edition, Triggers, Apex classes, Visualforce Pages, Lightning Component, Lightning Application, Controller, Controller extensions, REST API, Reports, Dashboard, Change sets and Eclipse IDE.

Confidential, Portsmouth, NH

Sr. Salesforce Developer

Responsibilities:

• Experienced Salesforce Developer in organization and worked on the Insurance applications.
• Worked on Agile methodology and implemented it on Sales, and Service cloud environment.
• Designed solutions utilizing several features on the Force.com platform including Apex Classes, Triggers, flows, Visualforce pages.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL, JSON and AJAX.
• Actively participated in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of Force.com sites and other enterprise applications.
• Used MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP Platforms, Force.com Web Services API to connect your salesforce environment to MuleSoft.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Integrated web services and messaging systems with MuleSoft ESB.
• Extensively worked in the performance tuning of programs, ETL procedures and processes.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL, JSON and AJAX.
• Customized application to extend salesforce functionality and wrote Apex Classes to provide functionality to the visual force pages.
• Hands on Experience on SalesforceLightningfor Customizing Reports and Dashboards for business use.
• Experience in Community integrations, for Online sales, and customer retention.
• Lead the Service Team for Solution Management and Knowledge Management.
• Managing different Salesforce Instances and Releases and Involved in Data Migration and Deployment activities
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Involved in usingLightning, Process Builder and Workflows, worked on customization of visual force to haveLightningExperience for desktop and mobile applications.
• Given security for the lightning components using LockerService DOM access containment.
• Experience in Apttus X-Author salesforce excel connector to update opportunities and create Quotes.
• Implemented Apttus Product management, price Management, Rule Management and system management.
• Written business logic and rules for the products and price using Apttus CPQ.
• Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave analytics to track the opportunity pipeline/stages for Management and Business user’s visibility in mobile and desktop exploration.
• Experience in Wave Analytics, and Components DataSets, Lense and Dashboards.
• Worked on Wave Analytics Data transformation, Data Binding using JSON format.
• Upgraded toLightningand arranged the User training for the same.
• Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Driving requirements related meetings in order to capture the technical requirements for the CLM implementations.
• Experience in Agile Scrum development methodology
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Involved in Agile methodology, Scrum dramatically improved productivity and reduced errors.
• Worked on JavaScript for implementing pages with enhanced, user interfaces and worked with data management by remote web server.
• Experience with live agent chat UI to allow customers to chat with sales agents.
• Worked with ANT Migration tool, bit bucket and JIRA to manage change management across salesforce org.
• Organized Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead, Web-to-case and Auto-Response rules.
• Developed a proof of Concept onLightningfor insurance Quote and Buy application
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed various Validation rules using formula editor and JavaScript to validate the data
• Developed Visual force pages using CSS, JavaScript and Materialize and made sure that existing jQuery doesn't conflict with Materialize.
• Integrated Tableau with salesforce Canvas adapter.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Created published action to implement custom functionality using custom actions with Visualforce to expose in Salesforce 1 app.
• Hands on experience working with HTML 5, XML, CSS, JSON, JQuery, JavaScript and AJAX.
• Tested applications by appending multiple components to lightning apps and deployed from Sandbox to production.

Environment: Salesforce.com, Salesforce 1 Mobile App, MuleSoft, Salesforce Lightening, Apex, SOQL, SOSL, Visualforce components, Data Loader, Eclipse IDE, CSS, JavaScript, GIT, AJAX, AppExchange, Informatica, CPQ, SVN, SQL Server, Webservices, XML

Confidential, Boston, MA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Experienced Salesforce.com Developerand Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Worked on Financial Force for financial revenue management, reporting and Accounting.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Analyzed the business requirements and customize standard CRM functionality, and developed new custom functionality.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Worked on @future Method to execute long run Call out operations to Web Services.
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Apttus functionalities.
• We developed the services by using the spring AOP, and injecting the services to other components through the Spring IOC.
• Mule Studio application server, Java, J2EE, Hibernate, Spring Framework, JSF, HTML, JSP, XML, Webservices, Java Script, CSS, Servlets, Drools, Dozer, JSR3.3, Find Bug, Oracle 10g, Mule Studio and JBOSS Developer IDEs.
• Driving business requirement related meetings in order to capture the technical requirements for the CPQ implementation.
• Did mappers by using the Dozer.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed various web/landing pages to provide registration for various content download and event attendance through Marketo.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Integrated SAP to Salesforce.com using Enterprise WSDL.

Environment: Saleforce.com, Apex, Visualforce pages, Triggers, Batch apex, Agile Methodology, Web Services, HTML 5, CSS, Marketo, Eclipse, Data loader.

Confidential, Nashville, TN

Salesforce developer/ Administrator

Responsibilities:

• Performed the role ofSalesForce.com Developer and Administrator in the organization.
• Designed and developed Visual Force Pages to meet various functional needs.
• Configured Service Cloud features and done service automated.
• Customized the user interface using Visual Force Pages, HTML 5 and JavaScript.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Migrated from partner portal to Partner Communities.
• Worked on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Developed Custom Visualforce.com Pages for partner communities.
• Interacted with various Business User Groups to gather the document requirements.
• UsedSales forceweb serviceslike REST API, SOAP API, Java, XML and partner WSDL.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Worked on Sales force CRM Content Libraries.
• Configured salesforce1 mobile application according to customer needs.
• Used Sforce.one for managing navigation and built custom Visual Force components with J Query Mobile.
• Worked on Unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, and list view rights.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, JSON, Custom Objects, HTML, CSS, Java Script,JQuery UI, jQuery Mobile, Salesforce Mobile packs, Firebug, Salesforce1

Confidential

Java Developer

Responsibilities:

• Creating Oracle objects like tables, types, packages, procedures and functions
• Preparation of Test Data and Test Cases for Unit Testing using Junit.
• Used Rational Clear Quest for tracking errors and bugs in the project source code.
• Designed and implemented Java Classes, Interfaces, Model design, and interface layer design with other team members.
• Developed JSP’s and Servlets to dynamically generate HTML and display the data to the client side. Extensively used JSP tag libraries.
• Used Java, WebLogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript
• Involved in writing services to write core logic for business processes.
• Involved in writing database queries, stored procedures, functions etc.
• Used Java J2EE design patterns. Involved in client server-side validations.
• Involved in writing JDBC code to get data base connectivity.
• Implemented server-side validations and developed model classes.
• Involved in the Database structuring and Tables creation needed for the project.
• Instrumental in tuning the framework to meet the performance standards.
• Developed interaction framework for asset database interaction and developed save and conversion specific servlets for applet interaction.
• Designed and developed web-based software using STRUTS MVC Framework and Spring web flow.
• Used AJAX and Java Script to handle asynchronous requests, and CSS was used to keep uniformly in look of the application.
• EJBs in the application and developed Session beans for the business logic at the middle tier level.
• Created Test plan documents and testing using Junit Framework.
• Used JAXB parser for parsing valid .xml files as defined by XSD.
• Created and modified Stored Procedures, Functions and Triggers Complex SQL Commands for the application using PL/SQL.
• Monitored the error logs using Log4j and fixed the problems.
• Designed JDBC Connection for data retrieval and updating purpose, also developed connection pool to avoid waiting time for database connection.

Confidential

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHtml, CSS and JavaScript technologies for modules in BDMS.
• Involved in understanding business requirements and functionality of Cost Management Reporting.
• Involved in drawing the UML diagrams such as Use Case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed presentation layer using HTML, CSS, JSP and JavaScript.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively (html, logic).
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.
• Integrated Struts frame work with ORM implementation, hibernate for data accessing.
• Use Hibernate Query language for SQL Persistence.
• Wrote Test cases using JUnit for unit testing.
• Setting up, building the environment and deployed project by writing Ant build.xml.
• Performed version control management using CVS.
• Used Bugzilla as a workflow automation tool.