CAREER SUMMARY:

• Dedicated with Quality Driven Siebel CRM Professional with 9.6 years of IT and Siebel experience with expertise inOracle Siebel CRMClient Server technologies.
• Have wide range of experience in roles ofTechno - Functional/Business Analyst Consultant/Developer/Application Administrator/Integration Lead/Siebel Team Lead/Architectfor commercial and business applications.
• Siebel 7.7and Siebel8.0 Certifiedconsultant with proven expertise in Siebel CRM with a wide range of experience in Siebel related development and support projects with exposure to CRM best practices.
• Fund/TPM/TPO/Quote/Order/Product/Pricing Management/Lead Management/
• Prospect Management/ Inbox Approvals for Quote, Orders, Service Request and PromotionRetail, Pharma, Sales, Call center, Financials.
• Technical - CRM Specialist - Siebel (6.0/7.5...../8.1.1.10/8.1.1.11/8.1.1.14/8.2.2.14 ),Siebel IP 15Microsoft TFS integration with Siebel.
• Oracle Sales Cloud, Salesforce CRM,Marketing Eluqua, and CPQ
• Others - Siebel (Open UI/eCom/Retail/Mobile/ecommerce/Marketing/EAI/EIM...),Siebel OpenUI Upgrade, Siebel OpenUI Administration, Siebel Smart Scripts, OBIEE Installation/Administration, Integration, Testing, CSS, HTML5, JavaScript, PL/SQL, UNIX
• Management - Project Management, Enterprise Architecture, Solution Architect, Pre-Sales Consultant, IT Governance, Quality Control, Information Security, Release Management, Delivery Management, Business Analyst, People Management, Mobilization Management and Conflict Management.
• Have in-depth hands-on experience inSiebel EAIwhich includes designing solutions using JMS, Integration Objects, EBC/VBC, Data Maps, Web Services and Siebel Workflow.
• Have rich experience in working on Global Support Team and Global Multi-Team Projects. Possess very strong communication skills and able to interact at all levels of organization.
• Siebel implementation experienceincludes numerous end-to-end Siebel project implementations having global deployment and rollout and able to leverage systematic methodologies and processes during all phases of the software development life-cycle.

TECHNICAL SKILLS:

Siebel Modules: Siebel EAI, Siebel OpenUI, Server Administration, Access Control and User Administration, Assignment Manager, Siebel Remote, Siebel Tools, e-Script, Workflow (Policies and Processes), EAI (JMS and Web services), Integration Objects and Signals/Data Maps, Approvals, Smart Script.

Languages: JAVA, SQL/PL-SQL Databases/DB Technologies Oracle 9/10g//11g R2, DB2, SQL Server, MS-Access, ODBC.

Operating Systems: Windows 98/Windows XP, WINDOWS 7/8, WINDOWS Server 2000/Windows 2003/Windows 2008.

Companies Worked: IT InfoTech, Accenture India and Accenture Australia

QA/Testing Tools: Test Director.

EXPERIENCE:

Confidential

Siebel Solution Architect/Administrator/Project Lead

Responsibilities:

• Understand the customer needs and requirements to develop solution leveraging the Siebel Open UI framework, Siebel Upgrade and Siebel Integration Trade Promotion management, Orders, Payment and deductions, Using EAI and EIM.
• Excellent leading and Coordination among multiple vendors of Client in multiple geographical location.
• Involve in planning, organizing, leading and controlling for the project
• Lead team in developing solutions to fit requirements
• Effective Co-ordination with different set of Project Teams. With effective Offshore and Onshore handshake to make delivery on time
• Created functional and low level design documents, Process Map, conduct POC for new topics. Prepared Visio and UML Use Case.
• Utilized EAI, Integration Objects, and eScript to interface with external web services.
• Conducted JAD Sessions with SME’s to understand and document business requirements..
• Derived use cases and conducted Fit-GAP Analysis Created test plans and test scripts.
• Created technical requirements and low-level technical design documents.
• Created test plans and developed test scripts.
• Conducted UAT and production rollout. User Training and Support

Environment: Siebel Consumer sector, Sales, CallCenter 8.1.1.14, Oracle 11g, Linux, Win-2008/Red Hat Linux 5.0, OBIEE 11g.

Confidential

Siebel Solution Architect/Administrator/Project Lead

Responsibilities:

• Business requirements analysis to develop customized lead management solution
• Understand the customer needs and requirements to develop solution leveraging the Siebel Open UI framework, Siebel Upgrade and Siebel Integration for Lead Generation Sample Orders
• Excellent leading and Coordination among multiple vendors of Client in multiple geographical location.
• Involve in planning, organizing, leading and controlling for the project
• Lead team in developing solutions to fit requirements
• Effective Co-ordination with different set of Project Teams. With effective Offshore and Onshore handshake to make delivery on time
• Created functional and low level design documents
• Utilized EAI, Integration Objects, and eScript to interface with external web services.
• Conducted JAD Sessions with SME’s to understand and document business requirements..
• Derived use cases and conducted Fit-GAP Analysis Created test plans and test scripts.
• Created technical requirements and low-level technical design documents.
• Created test plans and developed test scripts.
• Conducted UAT and production rollout.
• Coordinate and proactively involve in Project management activities such as work allocation, managing resources, preparing weekly reports, procurement efforts and manage and co-ordinate issues related to delivery and logistics.
• Requirements analysis, estimation and solution design and implementation with CMMI process based quality management using Rational Portfolio Manager (RPM) included preparing WBS, milestones/estimations & capture of timesheets.
• Environment: Siebel Consumer sector, Sales, CallCenter 8.1.1.13, Oracle 11g, Linux, Win-2008/Red Hat Linux 5.0

Confidential

Siebel Architect /Siebel Lead Consultant / Siebel SME

Responsibilities:

• Business requirements analysis for customer service
• Utilizing Siebel Open UI Web and Siebel Open UI Mobile frameworks to design and implement business customized requirements across the Industry Verticals.
• Enhanced Route Visit Planning in Siebel Confidential application using Siebel Open UI to optimize navigation in creating outlet visits.
• Wrote the functional and technical specifications required for all Siebel projects.
• Team contributor to the work, program and process to enable management to gather and track analytic information.
• Team lead for collaborative effort of successful planning organising developing and controlling (requirement analysis, Design, Build, Test and Production Deployment) for the project completion on time and budget for the business sponsors.
• Designed, built, and solved system and development issues: Siebel UI (configuration/scripting), business (configuration/ work flow), data (SQL, etc). Primary toolsets included: Siebel Tools, Siebel assignment manager, eScript, EAI Siebel OpenUI, Siebel Administration and Siebel Upgrade and Oracle DB).
• Understand the customer needs and requirements to develop solution leveraging the Siebel Open UI framework, Lead team for the development/Implementation of Business Requirement
• Debug and resolve Siebel related issues during development and implementation.
• Work with Java Script Developers to develop scalable, standards based and flexible Siebel Open UI Features.
• Enhanced user flow by incorporating UX principles like minimal navigation and easy access on Siebel Open UI “Beta” product.
• Integrated third party UI elements to enhance Siebel data presentation by bringing carousel and accordion displays.
• Improved screen readability by incorporating icon displays and pictorial representations in the place of default text data.

Environment: Siebel Pharma and ConsumerSector 8.1.1.11, Oracle 11g, Win-2008.

Confidential

Siebel Architect/Team Lead/ Siebel Integration Consultant

Responsibilities:

• Addressing all the Project integrations Inbound and Outbound (Oracle XDB)
• Involved in the implementation of Project Integration, assuring the quality of fix and development by doing peer reviews, discussion about the approach to be used in developing solutions and review of fix and development solutions from peers.
• Involved in the implementation and fix for 1) Tax List Inbound WS 2) Product Inbound WS3) Price List Inbound WS 4) Asset Inbound WS
• Development (Fix) and Unit Testing of development solutions, co-ordinated with testing team and handover all the requirements to production team for release.
• Supported Siebel Application Servers to achieve greater than 98% “up-time”.
• Peer-review and design review of the interface solutions of the application being developed at offshore.
• Tackled and eliminated reports problems with tools such as Actuate Reporting Suite.
• As Siebel architect solution and design of the new system post upgrade from Siebel 7 to 8.1
• Troubleshooting Siebel server components and analyzing .FDR and .log files.
• Resolved severity 1 issues with minimal business impact and downtime.
• Used BMC Remedy for quick resolution of level 2 and 3 tickets in accordance with the client SLA’s.
• Applying patches and migration of repository across PROD/UAT/DEV environments.
• Created optimized PL-SQL scripts to update more than 30 million Siebel records for FIILENET P8 integration.
• Design and develop EAI solution using EBC’s for integration with legacy application.
• Integrated with third party applications using web-services, COM, VBA and SWE script.
• Created and maintained EIM interfaces using windows jobs, .BAT files and SQL script/PL-SQL procedures.
• Creation and administration of user access using responsibilities and tab layouts.
• Guided and mentored junior members of the team and performed quality reviews as per CMMI process.
• Interacted at all levels of client and vendor organizations for issue resolution and met effective SLA’s.
• Co-authored project plan, pre-deployment/go-live punch list and coordinated with other teams and consolidated inputs to prepare for go-live.
• Authored technical design document and mapped functional requirements to the same.
• Creation and maintenance of LOV’s (list of values).

Environment: Siebel ConsumerSector 8.1.1.5, Oracle 11g, Win-2003.

Confidential

Module Lead/ Siebel Upgrade/Integration

Responsibilities:

• Involved in fixing Integration issue for the upgrade project, assuring the quality of fix and development by doing peer reviews, discussion about the approach to be used in developing solutions and review of fix and development solutions from peers.
• Involved in the enhancement and fix for 1) Tax List Inbound WS 2)Product Inbound WS 3) Price List Inbound WS 4) Asset Inbound WS
• Development (Fix) and Unit Testing of development solutions
• High level requirements analysis and solution and design and POC on SOA based integration
• Running Upgrade Process and completion of upgrade process successfully which includes (Upgrade Environment analysis, server installation preparing upgrade process Pre-Upgrade Process, Upgrade process and Post-Upgrade process.
• Running and helping other team members for upgrade project.
• Siebel Tools Configuration using business services, E-Scripts, Workflow processes, State Models and enabling auditing on select BC’s.
• Server Administration including installation, configuration and maintenance server components.
• During production support phase review and RCA for release specific issues.
• Presented the high-level solution to the customer to gain an understanding of the existing application and transition of the same to remote team members.
• Designed and developed the EAI solution between Siebel and legacy data systems.

Environment: Siebel ConsumerScetor 8.1.1.5, Oracle 10g, Win-XP

Confidential

Siebel Consultant

Responsibilities:

• Was responsible for feasibility of requirement, Requirement Analysis, functional design, Build, Technical design
• Suggest areas of project improvements to the team
• Involved in Build and testing of Interfaces with Middle ware as JMS.
• Involved in EAI, post upgrade task, defect fixing for configuration, Workflows.
• Involved in end to end Siebel upgrade process (Siebel 7.5.3 to Siebel 8.1.1)
• Siebel 8.1.1 Server installation, Gateway Server and Siebel Web Server installation
• Pre Upgrade Task, Running Upgrade Siebel Wizard (Upgrap, Merge, UPGPHYS)
• Validation of development architecture for remote delivery centers.
• Authored/Reviewed high-level/low-level designs including peer review of deliverables for team members.
• Provided functional/technical instruction and best practices to team members.
• Collaborated to create key Siebel application asynchronous interfaces using workflow and Integration objects.

Environment: Siebel Communication 7.5,8.0 and 8.1 Oracle 9.2, Win-2003.

Confidential

IT Consultant/Analyst Programmer

Responsibilities:

• Drove solutions and designs plus guided clients through software selection as system architect for Sales and Service Modules. Developed functional and system specifications, business process models, and use cases. Assessed client’s business processes and recommended strategic software solutions resulting in clearer technical and strategic direction.
• Involved in Requirement Gathering and Analysis of the project to understand the various requirement of the System.
• Involved in Design phase of the application.
• Involved in configuring business objects, business components, views, applets, links, joins, buttons, fields and calculated fields.
• Involved in development to ensure that build is bug free and follows company standards. Development of the application included configuration and scripting for the validation and processes

Environment: Siebel e-Communications, Financial Service 6.0, 6.3, Oracle 8, Win-XP.