SUMMARY:

• Having around 8+ Years of experience in the Salesforce.com CRM Platform as Developer/ Administrator.
• Hands on experience in using Data loader and data import wizard for data management in force.com platform and good Knowledge in cast Iron and Informatica.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience using salesforce Lightning UI. Created reports and dashboards in salesforce lightning experience.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce.com sandbox and production environments.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, SOAP,REST) & web integration with SDFC.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Knowledge in Java/J2EE, Oracle, and SQL.
• Hands on experience working with Salesforce CPQ, and Salesforce Lightning.
• Extensive experience on Salesforce Web services API like REST, Bulk and SOAP.
• Strong Experience in Apptus CPQ implementation and Salesforce CPQ.
• Flexible in Data migrations, Integrating Salesforce using Web Services and other Configuration tools.
• Experience in Force.com Apex Classes, Apex triggers, Visualforce, Batch Apex, Integration, REST & BULK API, WSDL, SOAP based Web Services, Force.com API, SOQL and SOSL and Salesforce AppExchange.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA& Metadata API.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Led projects using both waterfall methodology and Agile/Scrum methodology
• Expertise in configuring and administrating Salesforce CRM environment.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Excellent experience in using Oracle 11g and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX

TECHNOLOGY AND TOOLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Apex, Triggers, Apex Classes/ Controllers, Visual force, JQuery, Angular JS Pages/Components, S-Controls, Workflow & Approvals, Case Management Custom Objects, Dashboards, Reports, SOQL and SOSL.

Salesforce API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect

Offline, Salesforce Integration Tools: Apex Data Loader

CRM Tools: Siebel

Siebel Technologies: Siebel UCM, Siebel Configuration, EScript, Workflows, Siebel EAI

Languages: Apex, C, C++, Java, SQL, HTML, XML

Operating Systems: Windows NT / 2000 / XP Pro / Vista/windows 7

Databases: Oracle 11G, 9i, 8i

Database Tools: Toad, SQL Developer

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Sr. Salesforce Developer

Responsibilities:

• Participated in the sprint review meetings and explained the technical changes to the clients.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Closely worked with other salesforce.com consultants while implementing the solutions for the needs of organization.
• Worked on importing existing information into Salesforce Knowledge.
• Worked on deploying salesforce components across various sandbox to production instances by using ANT Migration Tool.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed Visual force pages with XML, HTML along with custom controllers and controller extensions.
• Involved early in with Development Team and performed Unit Testing to minimize Bugs.
• Developed & Scheduled batch process for administrative task like periodic data cleansing, security setup and workflow update.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various
• Worked on cross platform usage of the project functionality using Lightning.
• Prepared Test Cases based on ETL Specification Document, Use Cases, Low Level Design document.
• Contributed to test strategy development and develops test plans, estimates, and schedules.
• Worked on Migrating Salesforce Classic to Lightning on the segments of accounts, Leads and Opportunities.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Experience in building Lightning Components, Lightning Events, using Lightining Base Components, Lightning UI components and Aura Framework.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Wrote SQL Queries to perform Backend Testing, Performed Data Validation using SQL.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Worked on existed Omni channel for partial amount of changes for assigning to real users and also worked on existed integration changes.
• Also worked on omni channel establishment for Leads and also for some custom object into a work item.
• Configured routing configuration for omni channel for the queue which are pushed to the agents.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Converted Visualforce pages and custom buttons as well as Links from Salesforce classic to Lightning.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Service cloud, Sales Cloud, Visual Force Pages, Lightning Components, Security Controls, Reports, WSDL, Eclipse IDE, Windows.

Confidential, Georgetown, KY

Sr. Salesforce Developer

Responsibilities:

• Development planning involving requirement gathering from internal employees, user groups and higher management on a weekly basis and translate requirements in to action plan with milestones and deliverables.
• Organized Profiles, Role hierarchy, Permission sets, Organization-wide-defaults, and sharing rules to apply appropriate security controls.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Assisted with user-acceptance testing and defect tracking for three new software releases
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various
• Coordinated Test Plan Reviews and Test Case walk through as part of Quality assurance activities
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.
• Used asynchronous Metadata API to manage setup and customization information.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Integrated Apex with External Services by making callouts that used SOAP and WSDL.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs ofthe organization.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on numerous lightning components.
• Created various charts using Lightning component
• Worked on cross platform usage of the project functionality using Lightning.
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

• Development planning involving requirement gathering from internal employees, user groups and higher management on a weekly basis and translate requirements in to action plan with milestones and deliverables.
• Worked on Unit testing, for the customizations and developments done during the project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented field level tracking and audit trail setup.
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to the needs of the application using different Visual force components.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Have implemented an CTI integration with using salesforce application with CISCO calling and also Live agent with using the LDAP Technology.
• Implemented Web-to-lead to track and solve leads from the website.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, and S Control to suit to application needs.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Followed/Participated / Conducted Code Review Sessions.
• Actively participated in creating requirements traceability matrices, Test Scenarios, Test plans and performed inspection of the Test scripts for Insurance application.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Used third party tool - File exporter for migrating Documents, Attachments objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Using Java application integrated Salesforce by using WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Worked on integrating existing Salesforce with another Salesforce using REST API to display Object and field information.
• Developed Java code to extract data from Salesforce objects.
• Tracked defects in ALM, helped team in fixing the defects. Worked closing with Salesforce company folks in fixing the defects.
• We have implemented an CTI integration with using salesforce application with CISCO calling and Live agent with using the LDAP Technology.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Designed Technical design document for the integration between Oracle DB to Salesforce.com.
• Worked closely with project manager to define the scope, timeline, effort and resources necessary t complete business requirements and process work on project initiative
• Designed Functional Design Document for the integration module with test cases
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Developed Data Integration interfaces between Oracle DB System to Salesforce through
• Informatica-On-Demand (IOD) ETL tool. Worked on unit testing to the data integration interfaces
• Worked on Dealer Detail page modifications where the requirement is to modify dealer detail page
• Involved in Dealer Dimensions, where dealer data comes from different sources like Daybreak, HCI
• Developed User Interface by using Visualforce and controller by using Apex language, which fetches the required Hyperion report in PDF format
• Importing and exporting of large volumes of data using the Data Loader
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities,
• Opportunity products, and products
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller
• Classes and Apex Triggers for various functional needs in the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Written SOQL queries against force.com API

Environment: Salesforce.com platform, Apex Script, Informatica On Demand ETL tool, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Confidential

Jr.Java Developer

Responsibilities:

• Responsible for building scalable distributed data solutions using Hadoop.
• Involved in Requirement Analysis, designing, development and testing of the entire application.
• Performed coding, debugging of Java code, Servlets, JSP and testing in Web Logic Test Environment.
• Designed and developed server side applications by using Java Servlets, JSP, Java Beans, and session tracking.
• Used Model View Controller (MVC) approach to develop Java Beans.
• Involved in component testing and system testing.
• Configured Authentication and Authorization using security in Web Logic Application Server.
• Configured HTTP Server for different needs like URL re-directs script.
• Knowledge Management Activities.
• Coordinating the migration of the deliverable to the production environment.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/3.3, Spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, XML, IBM WebSphere 6.0, ANT Build Scripts.