SUMMARY

• Extensive 13+ years of IT experience exclusively in the field of CRM including 6+ years of relevant experience in Salesforce.
• Experience in handling more than 1000 users of Salesforce and worked with various licenses of Salesforce.
• Expertise on Sales, Service, Marketing cloud and healthcare applications.
• Experience in Salesforce Service Cloud module and managed scope, risks, issues, and budget for salesforce project.
• Served as the point of contact during all phases of project for the internal project team and implementation partner(s).
• Daily administration and support of the Salesforce.com CRM platform including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations.
• Experience in formation of Workflows, Process builders, Page Layouts, and Record types, validation rules, approval Process for the needs of application.
• Worked on the designing part of custom objects, custom fields, report extractions to various formats, Dashboards creation as per the client requirement.
• Extensively worked on sales and service cloud, Salesforce chatter for effective communication among employees.
• Expertise on using Data Loader, import wizard for data management and different sandbox editions and expertise in deployment.
• Worked on integration on various apps like HP Service Manager, Taleo, Marketo, Bench applications.
• Having exposure on visual force, apex classes, triggers, batch apex, and schedule apex.Having experience on SOAP, REST, WSDL, XML integrations, SSIS, ETL Informatica, Jiterbit tools.
• Having experience on Lightning Components frameworks, knowledge on CSS, Controller and salesforce1 mobile application developments.
• Have worked on the Migrations to different environments using eclipse, change sets, package xml.
• Having experience on Handling CI/CD process, Dev Ops, Git Repositories, and Jenkins.
• Experience in training the end users on usage of Salesforce applications and involved in training the admins to handle the team.
• Extensive knowledge of customer relationship management, fundamentals of business analyst, and business process modelling.Comprehensive knowledge of data validation and data analysis process and techniques.
• Staying up - to-date with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
• Organized internal trainings on SFDC and Siebel to develop the practice for the organization. Strong technical and functional skills A strong leadership, analytical, troubleshooting and organizing skills.
• Having exposure on developing RFP’s (Request for Proposal) to SFDC and Siebel clients for various organization.
• Developed POC’s (proof of concepts) and demonstrated to clients as part of organizational support activities (Service cloud, Sales cloud. Custom cloud, Data Migration, Integration).

TECHNICAL SKILLS

Salesforce Technologies/ Programming Skills: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Java Script, Visual Force Pages, Data Loader, Integration, migration, Reports, Dashboards,Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, Analytic Snapshots, Case Management Automation, Marketo,Copado,Mulesoft,Jira

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Database: Oracle 8i/9i, MS Access, and MySQL

Siebel CRM: Siebel Server Administration, Siebel Configuration, Developer, EIM, EAI

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Senior SFDC Developer, Technical Lead

Responsibilities:

• Participate in discoveries with key stakeholders to define and document functional requirements
• Analyze requirements to determine appropriate solution designs considering capabilities, limitations, and design trade-offs
• Document implementation considerations in triggers, Visualforce pages, test code, validation rules, record types, page layouts, and workflows.
• Determine when it is appropriate to include custom application development or third-party application
• Identify the appropriate third-party products/applications to meet business requirements
• With project manager, ensure solution development follows prescribed project management methodology
• Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans)
• Create and maintain documentation of all application integrations and all custom development on the
• Work with Enterprise Data Architect to ensure the quality and integrity of Salesforce data
• Research and advise on best practices for Salesforce solutions
• Remain current on Salesforce best practices, technologies, and certifications
• Work with consultants and/or offshore resources in support of Salesforce development work
• Direct experience managing projects incorporating various Salesforce technologies including workflows, assignment rules, custom fields Importer and Dataloader
• Basic and functional knowledge of APEX Triggers, APEX Classes and Visualforce Pages
• Implemented Knowledge, communities and service cloud implementations.
• Worked on various integrations with Opsgeni, Ienergy, Peoplesoft, TFS systems.

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE, JIRA, Mulesoft

Confidential, NJ

Senior SFDC Developer,Technical Lead

Responsibilities:

• Providing assistance in defining and optimization goals and connect existing infrastructure with new cloud components.
• Involving in ICP DFD application UI development for the state client.
• Providing assistance in coding standards, best practices and governor limits.
• Analyzing and gathering healthcare organization and technical use case requirements for Family care application developments.
• Developing applications to receive various health care customers’ data with the help of Java script and visual force page development on force.com platform.
• Provide assistance on navigating options to come to the best decision for the healthcare facilities.
• Helping to convert legacy applications and workloads, and enabling new cloud technology.
• Providing knowledge brief/ solutions on implementing service cloud to simplify the health care users day to day business needs and queries.
• Implementing various service cloud channels and assisting on reports and milestones to achieve customer satisfaction.
• Coordinating deployments from one to another org and successful production deployments and releases.
• Developing Visualforce pages on Health care application user interface page developments.
• Coordinating the development team in Agile environment.
• Responsible for day to day activities and component migrations between upstream and downstream environments.
• Defined, created and managed complex workflow rules, data validations, process controls, triggers, and notification automations.
• Defined, designed and created customized reports and dashboards on the CRM platform
• Established and developed the necessary documentation to support the full platform development lifecycle including business requirement.

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE, JIRA, Mulesoft

Confidential, Minnesota, MN

Senior SFDC Development Tech Lead

Responsibilities:

• Worked as a Tech Lead and coordinating with Onsite and Offshore development teams.
• Responsible on analysing various user requirement and business requirements directly worked with C' Type audience on User stories grooming sessions.
• Worked on the Agile environment and created user stories collaboratively.
• Coordinated with developers and Product owners on developments and involved in Sprint meetings, releases and retrospective meetings.
• Working on various development activities as part of Sprint and User stories.
• Facilitating and guiding the requirement definition workshop with the key client application users.
• Leading requirement gathering efforts on Business Process, Business Requirements, Legacy.
• Analyze current-state business processes and recommend future-state improved business processes.
• Co-Lead User Acceptance Testing (UAT) with the business and ensure execution of test plans.
• Assist QA Lead with UAT and Integration Lead with end-to-end testing.
• Communicate business needs to the technical team and simplify/communicate complex technical information for the business stakeholders.
• Support the change management process through impact analysis and cost/benefit analysis.
• Play a key role in the organizational change management process and work with OCM lead to develop strategy and ensure execution.
• Support the team with articulating data requirements and data quality standards.
• Lead and/or participate in special projects as requested by the Director of CRM.
• Directly working with clients on discussing various new changes and user stories developments.
• As a service cloud Consultant, performed here on user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, and storage management.
• Worked towards Create and customize objects, workflows, record types, page layouts, fields including advanced formulas and lookups apps, tabs, profiles, security, users, and approval processes.
• Maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, dashboards, and reports.
• Worked on Lightning components and SF1 mobile application development on dynamic mobile application platform and sf1 web application platforms, Worked on modifying CSS style sheets, controllers.
• Ensure to stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
• Test and QA of enhancements/changes to SFDC deployment, Project manage work and share status on a weekly basis with stakeholders
• Worked on administering modules for customer service and support, resource planning, and service operations and management.
• Worked on data loads, involved in Visualforce page developments, Apex triggers, apex class, Java coding.
• Involved in SOAP, REST concepts, and change sets migrations, package xml.
• Created profiles and implemented Object level, field-level and record-level security.
• Using Data Loader for migrating data from local system to salesforce.com.
• Developed Classes & Triggers for applying the business logic on Database events
• Involved infield validations on various requirements.
• Created Workflows, Approvals, and Email alerts to meet different needs of application
• Developed Virtual environment for CI/CD process, dark launching, Dev ops for this project.

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE, JIRA, Copado

Confidential

Salesforce Development Tech Lead

Responsibilities:

• Defined, created and managed complex workflow rules, data validations, process controls, triggers, and notification automations.
• Defined, designed and created customized reports and dashboards on the CRM platform
• Established and developed the necessary documentation to support the full platform development lifecycle including business requirements, test procedures and validation, product deployment, communication and change management, Monitored Release Management.
• Daily administration and support of the Salesforce.com CRM platform including, but not limited to, managing multiple user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations, package deployment, and third party integrations.
• Create and maintain documentation on processes, policies, configurations, controls, and training materials as the platform evolves.
• Facilitate the software testing process, including creating, scheduling and executing test plans, tracking issues, and gaining business approval.
• Communicate system features and enhancements via email and documentation, such as release notes, to the user community on a recurring basis
• Conducted user training on new and existing features.
• Build the organization’s Role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals.
• Created Custom reports based on business need and associated them to Dashboard.
• Developed ad-hoc report as requested by the user groups or stakeholder and performed analysis on data as required.
• Responsible for Data load operations using Force.com Apex Data Loader, SSIS tools.
• Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements.
• Writing Workflow rules, approval process, defining role hierarchy,Worked on SOQL, SOSL queries page layouts and change sets.
• Involved chatter management and case management, creating users and managing the profiles, permission sets.Worked exclusively on sharing rules, Record Types.
• Worked on creating custom Reports and Dashboards
• Writing Apex triggers and classes as per requirement, Designing Visualforce Pages
• Data migration using Data Loader, Migration using Eclipse IDE from Sandbox to Production.
• Managed Security settings and conducted regular security/configuration audit.
• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Applied Agile methodology and trained the team in to agile environment and carried out various sprint/releases.

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Confidential

Sales force Developer/Team Lead

Responsibilities:

• Applied agile engineering process and methodology for this project.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked on Preparing Functional Design Document and Technical Design documents FDD and TDD.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Case, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Involved in HP Service Manager - SFDC Case management integrations.
• Worked on Visualforce, Apex classes, triggers, Java scripts
• Worked on SOAP integration and WSDL and involved in SAP, Seibel integrations.
• Customization of Apex classes, Apex Triggers and Visual Force Pages in Salesforce.com
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Salesforce CRM, Apex, Visual force, Force.com IDE

Confidential, Dayton, OH

Salesforce Tech Lead

Responsibilities:

• As part of Salesforce have done user management, involved in data loading activities.
• Had interactions with Salesforce.com and led the complete transitions from Siebel perspective and functionalities.
• Worked as a Team Leader, Siebel Administrator and Developer/Support services for Customer 1 Application.
• As an administrator had been responsible for Server component jobs monitoring and troubleshooting.
• Provided user access, Database extraction, Generating new database. Responsible for remote client access and troubleshooting.
• Monitored jobs on Transaction router, processors. Worked with different workgroups on Release management. And represented and coordinated for server bouncing.
• As an administrator I handled srf and data migrations between development, QA and production environments. Have involved in various enhancements and configuration, development works in the maintenance releases.
• Also handled deployment and provided error free deliverables to the client.
• The core designer of the tool, developed and deployed in production environment
• Worked on various Business services, scripts and work flows based on customers’ requirements.
• Also worked on business critical issues and handled service and support activities to the client. Provided adequate application support by keeping the SLA also handled escalations and provided on call support for the project. Earned many appreciations from business users.
• Followed ITSM process for change, incident and problem management process.
• Responsible for production issues and involved in timely resolution of the incident
• Implementation of new change requests following the change process
• Coordinated/led knowledge transition between teams happens at regular intervals.
• Coordinated with team and ensured the successful deliverables

Environment: Salesforce.com, Apex, Visual Force, Data Loader and Force.com IDE and Siebel tools and application.