Salesforce Consultant Resume
Los Angeles, CA
SUMMARY
- I am a certified Salesforce Developer having 9+ years of IT experience with 6+ years in Salesforce, involving in configuration/customization of salesforce.com applications in both classic and Lightning. Proficient in writing Apex classes, controllers, triggers, Visualforce pages, lightning components, web services, batch Apex, Sales Cloud, Service Cloud, Marketing cloud, Community Cloud, Middleware tools and Integrations.
TECHNICAL SKILLS
Salesforce Technologies: Sales cloud, Service cloud, Community cloud, Apex Classes/Controllers, Triggers, Batch apex, SOQL, SOSL, Visualforce Pages / Components, Apex web services and testing, AJAX, Workflow Approvals, Dashboards.
Salesforce Tools: Eclipse, Apex Data Loader, Workbench, Conga Composer, Flosum.
ETL Tools: Jitterbit.
Web Technologies: JavaScript, HTML, Bootstrap, jQuery, AngularJS, XML.
Business Packages: Apttus CPQ, CLM, AppExchange Tools.
Integration Tools: MS TFS, Tibco, Jenkins, Perforce, AutoRabit.
PROFESSIONAL EXPERIENCE
Confidential, Los Angeles, CA
Salesforce Consultant
Responsibilities:
- Community portal is designed for the distributors(DS) to create and assign coaching plans, create and assign tasks for the downline customers.
- I am working on the Portal enhancements like designing new Lighting components, Tasks, Contacts, Accounts, Portal Dashboards and working on bug fixes.
- Worked on enhancement of Downline Tasks, For Myself Tasks application for Distributors and Customers. Accomplished User Stories related to Tasks application.
- Worked on enhancement of Coaching Plan functionalities for Distributor and end consumer. Designed the lightning components for Creating a Coaching Plan and for Assigning a Coaching Plan.
- Worked on designing the lightning components for the Contacts like creating new contact and also worked on the functionality of displaying the duplicate contacts list in the Contacts UI by designing the new component.
- Actively participated in Sprint (PI), UI/UX design prototype, Product demo meetings and involved in evaluation of User stories, bugs and solutions.
- Worked on designing the lightning component for Dashboard, to show the upcoming tasks for the DS to save his time as per the UX/UI design prototype. Where the DS can see all his upcoming tasks and also he can change the tasks to different stages like completed, deleted, open and suggested. And worked on the functionality to send a text message to the tasks coming from Journeys.
- Worked on refactoring the Task service class methods as per the requirement.
Confidential, Fresno, CA
Salesforce Consultant
Responsibilities:
- Worked on Apttus Product configuration, Product catalog for Apttus cart and worked on Apttus Price List, Product bundles, Standalone products, Category setup, Attributes, Constraint rules configuration, pricing setup and custom pricing rules.
- Created partner community using lightning components for order management, quoting, shipment tracking, case management and contracts.
- Worked on developing web pages using AJAX, JavaScript, HTML, jQuery, JSON, XML and REST.
- For Wonderful Agency, we implemented Marketing cloud automation suite for emails, lead scoring, Journey/Audience builder for creating email campaigns.
Confidential, Houston, TX
Sr Salesforce Consultant
Responsibilities:
- I worked Siebel migration to Salesforce, mapped fields, objects and migrated data using Jitterbit. I also wrote triggers, workflows, validation rules, batch jobs and custom Visualforce pages to migrate business logic.
- I build customer community for billing, rate plan changes and case management replacing existing portal built on .Net.
- I worked on contract templates, clauses conditionals, merge fields, smart fields and used X - Author for word and excel.
- I worked on integrations between Salesforce and Tableau MDM to sync accounts, contacts, opportunities, contacts, invoices that flow from different systems to MDM.
- Worked on business requirements gathering, technical architecture, project planning, management, ServiceMax configuration, custom code development, documentation and training.
Salesforce developer
Responsibilities:
- Worked as an Admin for identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
- Worked on Design, maintain and troubleshoot various applications and integrations with Salesforce, including migration of legacy systems to Salesforce, ensuring a flawless migration process and no disruptions to end users and existing business processes.
- Worked on deployment of Apex Classes, Controller Classes and Apex Triggers and automated CI/CD pipeline using Jenkins.
- Developed dynamic web pages using HTML/HTML5, CSS/CSS3, Bootstrap, jQuery and AngularJS.
Operations and Maintenance Engineer
Responsibilities:
- Identifying alarms and failures related to the Switching System, measuring the severity & to perform immediate actions based on predefined procedures.
- Handled the project of BSNL Voice and Subscriptions Services.
- Monitoring the performance of the Switching System according to predefined thresholds, attending Trouble Tickets & taking necessary actions to minimize performance degradations.
- Database handling e.g. Routing Data, Charging data, Media Gateway management data, Number Analysis, Intelligent Network Service data, announcement resource management & Traffic recordings
- Handled CRBT for BSNL, OBD for TATA and SMS services for IDEA Operators respectively.
- Planning of new VAS projects, Architecting Solutions & Implementation of VAS Projects.
- Coordinated with various teams such as Marketing, Networks, Switch and IT.
- Exposure on CRBT, OBD, IVR, SMSC’s and Billing Mechanisms.
- Deployment and Acceptance Testing of IMIMOBILE products at operator site.