PROFESSIONAL SUMMARY

• Accomplished HP Performance Center Certified Professional with 8 years of solid record in driving and delivering quality software solutions through continual innovation in testing process, tools and techniques.
• Extensive experience in the entire software development life - cycle and a capable Test Lead handling a diverse team of offshore-onshore resources for global clients.
• Proven skills to TEMPeffectively create, analyze, architect and coordinate execution of test plans and strategies to achieve extra ordinary level of software quality that exceeds business objectives
• Performance Test Lead experience of 4 years
• Manual / Functional Lead experience of 3 + years
• Automation Test Lead 1+ years
• Experience in leading multiple testing projects using the Agile-Scrum and Waterfall SDLC methodologies mainly focusing on Functional, Performance and automated testing.
• End-to-end testing from Test preparation, Scripting, Execution, Defect Logging, Analysis and Closure
• Multi year experience in testing Client/Server, Desktop Applications and Mobile, Web Applications on different browsers/ OS
• Experienced in Business Analysis.
• Leading day-to-day operations and tasks of fifteen (15) QA Engineers doing Manual Functional and Automation Testing
• Supervising a team of Software Developers and Research Analysts as a part of the Product Development team.
• Known as an open-minded ‘go-to’ person who contemplates on the big pictue, understand end-user needs and the need to liase with stakeholders.
• Technically strong hands-on background with a very positive attitude and passion for excellence.

AREAS OF EXPERTISE

• Test Plans/ Strategies
• Software Analysis/ testing techniques
• Estimation and Planning
• Risk analysis/ mitigation strategies
• Test results matrix analysis/ reporting
• Software Analysis/ testing techniques
• Estimation and Planning
• Risk analysis/ mitigation strategies
• Test results matrix analysis/ reporting
• Test Automation/ Tools
• Test process and improvements
• Functional Testing
• Performance Testing and Monitoring
• Scrum Master
• Web Development
• Business Analysis

TECHNICAL SKILLS

Platforms: Windows, Linux, Unix

Domains: Financial Services, Retail, Telecommunications (BSS/OSS)

Architecture: Client/Server, Desktop, Web, Enterprise, SaaS, BSS/OSS, TelecomBilling-Charging

Languages: C, C++, C#, .NET, SQL, Javacript, HTML, CSS, XML, Visual Basic, Python

Methodologies: Agile, Scrum, Waterfall

Testing Techniques: Acceptance (UAT), Regression, Functional, System Integration, Usability, Performance, Load, Stress, Black Box, Security, Automation, Failover

Testing Tools: HP Performance Center/Loadrunner, HP Quick Test Pro, HP ALM, HP QC

Databases/ Tools: MySQL, Oracle, MSAccess, Toad

Performance Tools: CA Wily Monitoring, HP Sitescope, HP Perfmon, Splunk

Protocols: TCP/IP, SSL, HTTP, SMTP, VoIP, SFTP, DNS

Project Management: Microsoft Project, Excel, Visio, Sharepoint, ClearQuest

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA, USA

System Integrator

Responsibilities:

• Deployed in TMobile’s Upring Project which is the biggest architecture upgrade for its system utilizing Ericsson’s Customer Experience and Billing Solutions for its 60 million subscribers
• Worked closely with Solutions Architect to understand customer requirements and specifications and translate those needs into verification and/or implementation deliverables in order to deliver a solution to meet customer expectations
• Handled the Test Automation and Performance team of 6 QA Engineers working in an onshore-offshore working model
• Load software, configure, integrate, verify and troubleshoot solutions in a lab environment or customer site using Ericsson products, 3rd party and/or customized packages
• Provided customer support throughout the implementation process on existing solutions
• Drive business with the customer by finding new Service Layer opportunities based on expanding existing solutions as well as creating new ones
• Attend and participate in customer meetings for specific solutions
• Provide SME guidance to and/or lead other Ericsson BSS resources
• Driven team efforts for Test Automation Planning, Scripting and Execution for SAP CRM and API Level functionalities using HP Unified Functional Testing 12 and SOAP UI 5.0
• Designed and implemented End to End Performance testing solution using HP Performance Center as the main Performance tool on the projects’ complex architecture from SAP CRM, Ericsson Converged Billing and Chaging System and Order Management interfaces
• Identified the test scenario's to validate the performance of key business functions and certifying the NFR requirements
• Created performance test plans, baselines, execute planned tests
• Analyzed test results and call out any discrepancies against the SLA's
• Assisted with Troubleshooting & System Tuning
• Published performance analysis reports and conduct review sessions with all the stakeholders

Confidential, Dallas,TX

IT Consultant (Senior Test Analyst)

Responsibilities:

• Worked in one of its main clients, Gamestop which is the world’s biggest video game retailer
• Responsible for Functional Testing for multiple International and Domestic versions of the store’s Point of Sale (POS) system
• Performed Functional Testing for Gamestop’s eCommerce site using the Agile Scrum Methodology
• Established and improved testing processes and procedures by utilizing personal expertise and noledge
• A main automation senior resource that recommended and evaluated several Test Automation tools for future use (Ranorex, Test Complete, Test Director, QTP)
• Managed a team of 4 QA automation engineers offshore
• Successfully led the implementation of the hybrid Automation framework for it’s POS system using AutoIT that helped reduce the Regression testing effort by an average of 20% across different project releases
• QA Lead for the middleware component of the POS system handling 2 QA engineers onshore
• Developed and implemented test plans and user-centered designs to assure easy to use and high performing software products
• Used Microsoft Test Manager and TFS (Team Foundation Server) for Test Case Creation, Test Execution, Defect Tracking, Reporting and Project Documents Repository
• Collaborated and established process of periodic requirement reviews by stakeholders to ensure that the requirements are well-defined, testable and implemented as per specification that lead to the delivery of functionally flawlwess products
• Managed the day-to-day operations of 15 QA Engineers offshore
• Developed and implemented QA test prioritization process. Reviewed and analyzed testing scope and reduced testing and process redundancy that led to improved system efficiency
• Minimized project risks by facilitating business analysts to author and periodically execute functional and non-functional test cases to validate requirements that led to superior quality products
• Designed and implemented enhanced test strategy using a combination of automation, functional and security testing for it’s top product offerings: Vulnerability Management and E-Mail encryption services that led to astonishing gains in test efficiency
• Collaborated with business and development teams at all project stages to ensure consensus and focus on quality goals
• Used Selenium IDE for Automation of web based applications

Confidential

Performance Test Lead

Responsibilities:

• Worked at two top banking clients, Barclays-UK and CIMB-Malaysia
• Assigned at CIMB main office in Kuala Lumpur, Malaysia for 8 months
• Managed a team of 4 Performance Engineers offshore
• Designed and implemented detailed performance test plan that exposed code issues causing performance bottlenecks improving software performance by 30%
• Successfully implemented the performance testing approach and framework to CIMB’s CRM using the HP Loadrunner Siebel protocol; and Barclays’ UK Electronic Payment system using HP Loadrunner Web, Java and Citrix protocols
• Understood the functionality and Non Functional requirements along with SLA's defined
• Identified the test scenarios to validate performance of key business functions and certifying NFR requirements
• Identified the test environment specifications, HP Loadrunner license, test data and access needs
• Analyze test results and call out any discrepancies against the SLA’s
• Publish the reports to stakeholders for performance review and assist in troubleshooting and system tuning for optimum performance
• Use of Performance Monitoring Tools specifically CA Wily Monitoring, HP Sitescope, HP Perfmon

Confidential

Performance Test Engineer

Responsibilities:

• Worked in one of the top banking client, Barclays-UK
• Assigned at Barclays main office in Radbroke, UK for 3 months
• Successfully designed, developed, executed and analyzed performance test Barclays Customer Liquidity Management and Electronic Payment systems using the Citirx, Web, Java and Desktop protocols of HP Loadrunner
• Worked with Test Lead to formulate and drive automation strategy on performance and regression testing as a standard
• Created detailed performance test requirement and test plan/ approach documents
• Set-up the automation framework and contributed in the development of continuous improvements in terms of automation/ performance test methods, processes and deliverables
• Worked with development and engineering teams to analyze and resolve defects related to performance bottlenecks and capacity factors
• Documented, tracked and escalated issues using HP Quality Center
• Use of Performance Monitoring Tools specifically CA Wily Monitoring, HP Sitescope, HP Perfmon