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Lead Ba/salesforce Admin Resume


  • More than 9+ years of IT experience in teh Finance, Software, Service, Oil and Gas Pipeline Industry
  • 5 years of experience in Salesforce cloud
  • Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on working experience in Role Hierarchy, Custom Profiles and Public Group creation and user management.
  • Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
  • Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per teh client and application requirements.
  • Extensive business knowledge and customization experience on various salesforce standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
  • Coordinated and transferred knowledge to teh offshore team.
  • Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
  • Experienced in Software Development Life Cycle (SDLC) starting from mission statement to product release within determined budget and deadlines
  • Comprehensive knowledge of Business Analysis, Big Data, Data modelling, Project Management, Architecture and Modeling, Designing and implementing business systems
  • Possess expertise in implementing cost effective business strategies and Business Process Re - engineering
  • Successfully managed projects where innovative solutions were developed like those for Migration of Databases, Data Center movement, Virtualization and Large Data migration
  • Expert in Agile and Scrum methodologies
  • Expert in conducting Brainstorming sessions, building scenarios, Business Process Modelling, sequence diagrams, User Story Development etc
  • Experience with QA- HP Quick test, Katalon and Tricentis
  • Experience with Use Case Diagrams
  • Quick learner, detail oriented with a proven ability to identify, analyze, and solve problems
  • Motivated Team Leader, insists on attention to details and ongoing training, motivate team members to exceed goals and objectives
  • Strong Experience in developing Detailed Test Plans, Test Cases, Test Scenarios and maintaining Test
  • Scripts, building test data, analyzing bugs, interacting with development team members to fix defects
  • Experience in testing web-based applications with back end interface to SQL database using SQL Server
  • Worked on data conversions, database & XML validations


Operating Systems: UNIX, Windows NT, Windows 95/98/2000/XP/7, DOS

Languages: C, C#, MSSQL, JAVA, VisualBasic, VB Script, Java Script and XML

Databases: Oracle 10g, SQL Server, MS Access

Testing Tools and Defect Tracking: HP-Quality center, HP-ALM, Web Tracker, Selenium Webdriver, TestNg, JSON, SOAP UI, Rational Clear Quest, Bug Tracker, Jira

Web Technologies: HTML, CSS, XML, JavaScript, JSON, ASP, ASP.NET, Web Services

Protocol: FTP, TCP/IP, HTTP

Softwares: NetSuite, Salesforce, TrackX, ServiceNow, Microsoft Navision, Expensify



Lead BA/Salesforce Admin


  • Lead BA for teh ERP Implementation project (Salesforce Cloud & NetSuite)
  • Worked closely with teh Salesforce Solution Architect to make sure all teh business requirements are gathered and teh proposed solution meets business expectation
  • Worked on teh third-party integration (Zoura, Apptus CPQ, Service Max)
  • Worked with teh executive team and process owners during teh requirements gathering phase to thoroughly understand existing business processes, generate process workflow diagrams and document requirements
  • Worked closely with teh Finance team
  • Generated custom solutions using data relationship and process flow diagrams
  • Conducted UAT and Training sessions for multiple business units
  • Conducted Business Acceptance Testing for customizations developed in-house by generating business specific use cases, ensuring teh solutions provided to clients fulfill their requirements and adhere to their internal business guidelines
  • Develop User's Guides and provide extensive training to End Users, allowing them to fully comprehend and utilize teh functionality of implemented solution
  • Administrated and monitored teh company’s Salesforce CRM cloud application. Created teh workflows for automated lead routing, lead escalation and email alert
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying teh data, business process and work flows of teh organization with respect to salesforce.com implementation.
  • Developed and Customizing salesforce.com application based on teh user needs.
  • Developed field & page layout customization for teh standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to sales force cloud
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per teh customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Build teh organization’s role hierarchy by adding teh Roles as per teh organization structure and created custom profiles to satisfy teh organization’s hierarchy.
  • Performing teh Risk Analysis and Cost Assessment for teh Project implementation.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of teh organization as per teh organization requirements.


Technical Project Manager


  • Consulted with teh client to gather requirements - dis involves triage, fit-gap analysis, use case scenarios
  • Designed solutions with teh clients finalized requirements with teh consideration of system capabilities, user-friendliness, time and budget constraints
  • Created estimates, budgets, and schedules for projects to present to clients and reviewed it with them
  • Maintained a holistic approach to better teh product as a whole with good design and sound business rules
  • Prioritized importance of projects with upcoming and existing projects in teh pipeline
  • Worked directly with teh PMO to understand and implement teh latest project management standards and processes into teh TeamWork System
  • Led a team of 20 to successfully implement user support and made sure all teh issues are handled and executed in a timely manner
  • Lead and managed several major projects concurrently (Including Complete Oracle Suite (ERP, CRM and SCM) and Ecosys)
  • Involved from all aspects of SDLC from Scope Design to Configuration to Deployment
  • Managed a team of developers providing direction and clarity when implementing projects
  • Implemented Tableau for executive reporting
  • Maintained constant communication between teh client and developers to ensure all progress is up-to-date and ensuring that any early warnings of projects being over budget or behind schedule are properly communicated and dealt with
  • Maintained expectations and deadlines to ensure that clients are receiving wat they expected



  • Assisted teh planning and management of multiple medium-to-large sized systems projects ($1 to $3 million) simultaneously of moderate-to-high complexity and ensured project results contributed positive business value and met agreed on scope, cost, schedule, and quality objectives.
  • Coordinated and led project meetings including (Steering Committee, Sponsor, Business Analysis, requirements gathering meetings and etc.)
  • Collaborated effectively in a complex matrix business environment with various business units across functional groups and got consensus on project related activities and deliverables
  • Managed project budgets and schedules and generated/issued all financial reports
  • Managed and accountable for all aspects of teh project from Initiation and Planning to Project Close-Out
  • Communicated effectively with all stakeholders on teh project and was very open and transparent (Sponsor, SME’s, IT Programmers, IT QC, External Vendors, consultants and etc.)
  • Built and maintained robust business and IT processes with my knowledge of project management, systems development methods, organizational change management, and business process improvement
  • Controlled and measured project deliverables and took appropriate steps to mitigate project risks and their impacts to cost, schedule and quality
  • Managed changes and impacts to project deliverables with multiple stakeholders in a complex business environment
  • Managed and coordinated third-party vendors. Including - invoicing, quality issues, deliverables, disputes and etc.

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