PROFESSIONAL SUMMARY

• More than 9+ years of IT experience in teh Finance, Software, Service, Oil and Gas Pipeline Industry
• 5 years of experience in Salesforce cloud
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and Public Group creation and user management.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per teh client and application requirements.
• Extensive business knowledge and customization experience on various salesforce standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Coordinated and transferred knowledge to teh offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Experienced in Software Development Life Cycle (SDLC) starting from mission statement to product release within determined budget and deadlines
• Comprehensive knowledge of Business Analysis, Big Data, Data modelling, Project Management, Architecture and Modeling, Designing and implementing business systems
• Possess expertise in implementing cost effective business strategies and Business Process Re - engineering
• Successfully managed projects where innovative solutions were developed like those for Migration of Databases, Data Center movement, Virtualization and Large Data migration
• Expert in Agile and Scrum methodologies
• Expert in conducting Brainstorming sessions, building scenarios, Business Process Modelling, sequence diagrams, User Story Development etc
• Experience with QA- HP Quick test, Katalon and Tricentis
• Experience with Use Case Diagrams
• Quick learner, detail oriented with a proven ability to identify, analyze, and solve problems
• Motivated Team Leader, insists on attention to details and ongoing training, motivate team members to exceed goals and objectives
• Strong Experience in developing Detailed Test Plans, Test Cases, Test Scenarios and maintaining Test
• Scripts, building test data, analyzing bugs, interacting with development team members to fix defects
• Experience in testing web-based applications with back end interface to SQL database using SQL Server
• Worked on data conversions, database & XML validations

TECHNICAL SKILLS

Operating Systems: UNIX, Windows NT, Windows 95/98/2000/XP/7, DOS

Languages: C, C#, MSSQL, JAVA, VisualBasic, VB Script, Java Script and XML

Databases: Oracle 10g, SQL Server, MS Access

Testing Tools and Defect Tracking: HP-Quality center, HP-ALM, Web Tracker, Selenium Webdriver, TestNg, JSON, SOAP UI, Rational Clear Quest, Bug Tracker, Jira

Web Technologies: HTML, CSS, XML, JavaScript, JSON, ASP, ASP.NET, Web Services

Protocol: FTP, TCP/IP, HTTP

Softwares: NetSuite, Salesforce, TrackX, ServiceNow, Microsoft Navision, Expensify

PROFESSIONAL EXPERIENCE

Confidential

Lead BA/Salesforce Admin

Responsibilities:

• Lead BA for teh ERP Implementation project (Salesforce Cloud & NetSuite)
• Worked closely with teh Salesforce Solution Architect to make sure all teh business requirements are gathered and teh proposed solution meets business expectation
• Worked on teh third-party integration (Zoura, Apptus CPQ, Service Max)
• Worked with teh executive team and process owners during teh requirements gathering phase to thoroughly understand existing business processes, generate process workflow diagrams and document requirements
• Worked closely with teh Finance team
• Generated custom solutions using data relationship and process flow diagrams
• Conducted UAT and Training sessions for multiple business units
• Conducted Business Acceptance Testing for customizations developed in-house by generating business specific use cases, ensuring teh solutions provided to clients fulfill their requirements and adhere to their internal business guidelines
• Develop User's Guides and provide extensive training to End Users, allowing them to fully comprehend and utilize teh functionality of implemented solution
• Administrated and monitored teh company’s Salesforce CRM cloud application. Created teh workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying teh data, business process and work flows of teh organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on teh user needs.
• Developed field & page layout customization for teh standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force cloud
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per teh customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Build teh organization’s role hierarchy by adding teh Roles as per teh organization structure and created custom profiles to satisfy teh organization’s hierarchy.
• Performing teh Risk Analysis and Cost Assessment for teh Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of teh organization as per teh organization requirements.

Confidential

Technical Project Manager

Responsibilities:

• Consulted with teh client to gather requirements - dis involves triage, fit-gap analysis, use case scenarios
• Designed solutions with teh clients finalized requirements with teh consideration of system capabilities, user-friendliness, time and budget constraints
• Created estimates, budgets, and schedules for projects to present to clients and reviewed it with them
• Maintained a holistic approach to better teh product as a whole with good design and sound business rules
• Prioritized importance of projects with upcoming and existing projects in teh pipeline
• Worked directly with teh PMO to understand and implement teh latest project management standards and processes into teh TeamWork System
• Led a team of 20 to successfully implement user support and made sure all teh issues are handled and executed in a timely manner
• Lead and managed several major projects concurrently (Including Complete Oracle Suite (ERP, CRM and SCM) and Ecosys)
• Involved from all aspects of SDLC from Scope Design to Configuration to Deployment
• Managed a team of developers providing direction and clarity when implementing projects
• Implemented Tableau for executive reporting
• Maintained constant communication between teh client and developers to ensure all progress is up-to-date and ensuring that any early warnings of projects being over budget or behind schedule are properly communicated and dealt with
• Maintained expectations and deadlines to ensure that clients are receiving wat they expected

Confidential

Responsibilities:

• Assisted teh planning and management of multiple medium-to-large sized systems projects ($1 to $3 million) simultaneously of moderate-to-high complexity and ensured project results contributed positive business value and met agreed on scope, cost, schedule, and quality objectives.
• Coordinated and led project meetings including (Steering Committee, Sponsor, Business Analysis, requirements gathering meetings and etc.)
• Collaborated effectively in a complex matrix business environment with various business units across functional groups and got consensus on project related activities and deliverables
• Managed project budgets and schedules and generated/issued all financial reports
• Managed and accountable for all aspects of teh project from Initiation and Planning to Project Close-Out
• Communicated effectively with all stakeholders on teh project and was very open and transparent (Sponsor, SME’s, IT Programmers, IT QC, External Vendors, consultants and etc.)
• Built and maintained robust business and IT processes with my knowledge of project management, systems development methods, organizational change management, and business process improvement
• Controlled and measured project deliverables and took appropriate steps to mitigate project risks and their impacts to cost, schedule and quality
• Managed changes and impacts to project deliverables with multiple stakeholders in a complex business environment
• Managed and coordinated third-party vendors. Including - invoicing, quality issues, deliverables, disputes and etc.