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Sr. Salesforce Developer Resume

Dallas, TX

PROFESSIONAL SUMMARY

  • Over 8+ Years of experience in teh Confidential .com CRM Platform as Developer/ Administrator.
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
  • Experience working with Confidential .com sandbox and production environments.
  • Experience in web technologies like HTML, XML, CSS and JavaScript.
  • Developed UI containing angular/jQuery in Confidential
  • Strong SFDC knowledge and experience in Confidential .com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
  • Experience in developing SalesforceCRM App Exchange applications.
  • Experience with Service Cloud and Sales Cloud Functionalities.
  • Expertise in configuring and administrating SalesforceCRM environment.
  • Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Confidential .com Platform.
  • Extensive experience using Confidential .com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
  • Hands on experience in Confidential .com CRMintegration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S - Controls and Visualforce pages.
  • Expertise in maintaining teh Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
  • Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Confidential .com Web Services, SOA& Metadata API.
  • Experience with data migration and updates through teh tool App Exchange Data Loader in Confidential .com.
  • Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
  • Excellent experience in using Oracle 11g and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX
  • Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.
  • Extensive experience in designing of custom objects, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various format.
  • Design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
  • Experience in working with Eclipse IDE with Confidential .com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Confidential Mobile Experience.
  • Conducted training on all Confidential related systems to sales and marketing teams.
  • Experience in Object Oriented Analysis and Design (OOAD) and understanding of teh Confidential .com architecture and SOA based EAI standards order to provide guidance and direction to teh customer.
  • Expertise in Confidential .com CRM integration, developing and deploying custom integration solutions.
  • Experience using Confidential Lightning UI. Created reports and dashboards in Confidential lightning experience.
  • Hands on experience to manage multiple projects and iterations within teh CRM application.
  • Experience with Managing teh complex data Experience in Integrating App Exchange Applications with Confidential, Informatica On Demand, Mass E-Mail Management, Application management using Confidential .com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, SOAP,REST) & web integration with SDFC.
  • Experience in creating unit test cases and coordinated change requests to drive teh business requirements during Integration and Testing stages and reviewing teh application.
  • Expert in migrating data from various systems into Confidential CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints.
  • Ability to write complex SOQL, SOSL queries across multiple objects within teh SFDC database.
  • Hands on experience in using Data loader and data import wizard for data management in Confidential .com platform and good Knowledge in cast Iron and Informatica.
  • Knowledge in Java/J2EE, Oracle, and SQL.

TECHNICAL SKILLS:

CRM Tools: Confidential .com

Confidential Technologies: Confidential CRM, Apex, Triggers, Apex Classes/ Controllers, Visual Confidential, JQuery, Angular JS Pages/Components, S-Controls, Workflow & Approvals, Case Management Custom Objects, Dashboards, Reports, SOQL and SOSL.

Confidential API Tools: Apex Explorer, Offline Edition, App Exchange, Data Loader, Connect Offline, Confidential Integration Tools Apex Data Loader

CRM Tools: Siebel

Siebel Technologies: Siebel UCM, Siebel Configuration, EScript, Workflows, Siebel EAI

Languages: Apex, C, C++, Java, SQL, HTML, XML

Operating Systems: Windows NT / 2000 / XP Pro / Vista/windows 7

Databases: Oracle 11G, 9i, 8i

Database Tools: Toad, SQL Developer

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script

PROFESSIONAL EXPERIENCE:

Confidential Dallas, TX

Sr. Confidential Developer

Responsibilities:

  • Involved in requirements gathering and Validation sessions to validate teh requirements. Implemented logic using C# and oops concept.
  • Organized Profiles, Role hierarchy, Permission sets, Organization-wide-defaults, and sharing rules to apply appropriate security controls.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on teh objects and tabs, Components and Visualforce Pages.
  • Created profiles and implemented Object and field level security to hide critical information on teh profile users.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Apex methods for teh lightning controller and helper methods to perform DML operations on teh case records.
  • Worked with various Confidential .com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Created various charts using Lightning component
  • Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
  • Written Apex Classes,Controller, ExtensionControllers and Triggers in teh application for various Business/functional requirements.
  • Used Data Loader for insert, update, and bulk import or export of data from Sales Confidential Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Confidential
  • Worked with SFChatter which helps teh users to communicate with teh organization easily and quickly.
  • Used Salesforce1 simulator during teh development to test if teh lightning components works properly on teh mobile device
  • Worked with Integration and web services. Integrated Confidential with legacy systems using Apex Web services and outbound messaging.
  • Worked Confidential with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
  • Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
  • Implemented Confidential web services like SOAP and REST API, Java, XML.
  • Used Confidential Lightning Inspector to debug teh lightning components during teh development process.
  • Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Confidential .com.
  • Used asynchronous Metadata API to manage setup and customization information.
  • Customized several Workflows, validation rules, Triggers, Apex class.
  • Worked on cross platform usage of teh project functionality using Lightning.
  • Integrated Apex with External Services by making callouts dat used SOAP and WSDL.
  • Written SOQL, SOSL query language necessary for teh application in Apex Classes and Triggers.
  • Involved in Confidential .com application setup activities and customized teh apps to match teh functional needs ofthe organization.
  • Used Sandbox for testing and migrated teh code to teh deployment instance after testing.
  • Created an interactive UI for sales team using Visualforce to help them to create a pre-sales questionnaire before a client demo - ensuring a better user experience for teh sales people when filling data across numerous fields on an opportunity.
  • Worked on numerous lightning components.

Environment: Saleforce.com platform, Apex Language, Visual Confidential (Pages, Components, Controllers & Extensions), Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, ID

Sr. Confidential Developer

Responsibilities:

  • Worked closely with business partners to realize teh full capabilities of Confidential .com CRM.
  • Involved in Confidential .com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
  • Worked with Visualforce Pages,Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
  • Used Confidential Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
  • Analyzed all teh customizations and developments and tried to suggest possible ways for teh new enhancements dat we get from teh Sales people.
  • Worked with Integration and web services. Integrated Confidential with legacy systems using Apex Web services and outbound messaging.
  • Used third party tool - File exporter for migrating Documents, Attachments objects.
  • Customized Visualforce pages and modified teh code for restricting some countries which they are not willing to do teh business.
  • Conducted training on all Confidential related systems to sales and marketing teams.
  • Created training materials based on business requirements
  • Integrated SFDC with Oracle ERP for order management system using Informatica.
  • Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
  • Worked with various Confidential .com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
  • Worked on data migration of objects like Account, contact, lead, attachments and custom objects from source SFDC to Target SFDC, used data loader and file exporter tools.
  • Integrated SFDC with applications like AS400,Oracle,FTP,BOX.Com,Mule soft, AWS.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of teh application.
  • Extracted teh data from Confidential .com application into teh external databases (Oracle 11g) for generating large data reports.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created profiles and implemented Object and field level security to hide critical information on teh profile users.
  • Created test scenarios on Sandbox environment and used Confidential .com Component Deployment Wizard for migrating data between Confidential .com IDE and Sandbox environment.
  • Responsible for building integration processes integrating cloud-based applications (SaaS/PaaS), and On-Premise Enterprise Applications.
  • Done with integrations using connectors such as Sale Confidential, HL7, SAP, Database, HTTP, FTP and File Connectors.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Confidential as a sales tool and configured various Reports for different user profiles based on teh organization's need.
  • Used Confidential .com IDE for creating, modifying, testing, and deploying Confidential .com Application.
  • Integrated teh existing SAP system with Confidential .com platform using Cast Iron.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Confidential .com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Fort Worth, TX

Confidential Developer

Responsibilities:

  • Performed teh detailed analysis of functional and technical requirements; designed &deployed teh custom objects; identified teh lookup and master-detail relationships; and created teh junction objects. Demonstrated ability to translate customer requirements into specification.
  • Provided data access reports to Compliance and Security ensuring dat data and roles are properly defined and transparent.
  • Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Confidential .com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Worked on various Confidential .com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Integrated teh Web Services for extracting teh data from external systems to display in teh pages of Confidential .com.
  • Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
  • Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Confidential CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL.

Confidential, FL

Confidential Developer

Responsibilities:

  • Designed Technical design document for teh integration between Oracle DB to Confidential .com.
  • Worked closely with project manager to define teh scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative
  • Designed Functional Design Document for teh integration module with test cases
  • Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, KnowledgeBase and Entitlements.
  • Developed Data Integration interfaces between Oracle DB System to Confidential throughInformatica-On-Demand (IOD) ETL tool. Worked on unit testing to teh data integration interfaces
  • Worked on Dealer Detail page modifications where teh requirement is to modify dealer detail page
  • Involved in Dealer Dimensions, where dealer data comes from different sources like Daybreak, HCI DB system, HMA, and Safeguard
  • Developed User Interface by using Visualforce and controller by using Apex language, which fetches teh required Hyperion report in PDF format
  • Importing and exporting of large volumes of data using teh Data Loader
  • Worked on various Confidential .com standard objects like Accounts, Contacts, Opportunities, Opportunity products, and products
  • Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application
  • Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
  • Written SOQL queries against Confidential .com API

Environment: Confidential .com platform, Apex Script, Informatica On Demand ETL tool, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Confidential

Confidential Developer/Administrator

Responsibilities:

  • Performed teh roles of Confidential .com Admin and Developer in teh organization.
  • Configuration and administration of Confidential .com enterprise editions
  • Maintained and customized Confidential .com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
  • Created Custom Objects and fields for transactional and contractual information.
  • Worked on different issues related to development of Visualforce Pages and Controller classes.
  • Used Confidential .com Migration tool to make deployments to different sandbox environments.
  • Interacted with various business team members to gather teh requirements and documented teh requirements.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
  • Involved in Confidential .com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
  • Developed visual Confidential pages with JavaScript and Apex classes.
  • Load/Manage teh data using Apex Data Loader and excel Connector.
  • Worked in agile methodology Process, attended daily standup meetings.
  • Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Customer service application and for cleaning of data.
  • Used Confidential .com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying teh projects components into different Sandbox Environments.

Environment: Confidential .com platform, Apex Script, Visual Confidential Pages, Controllers, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

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