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Principal Salesforce Consultant Resume

SUMMARY

  • Principal Salesforce consultant with extensive Experience in SFDC Implementation and Over 11 years of experience in CRM Implementations.
  • Expert in Salesforce Triggers, APEX Classes, Controller classes, Visual force Pages.
  • Extensive experience in UI Configuration, Object data modeling and in defining the global security model
  • Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Workflows, Validation rules, Reports, Dashboards, security and sharing rules.
  • Over 1 years of experience in building lightning components.
  • Working experience in agile methodology of Project management. Successfully delivered the projects by following Scrum development model.
  • Experience working with Continuous Integration to deploy the changes through Github and Eclipse IDE
  • Expertise in Transact - SQL and in Design and Normalization of the database tables on MS SQL server
  • Experience in Managing the Development and testing team, preparing project plans, GAP Analysis & Project estimates.
  • Strong knowledge of SDLC and experience with multiple implementations across various projects.

TECHNICAL SKILLS

  • Windows, UNIX, iOS, Palm
  • Javascript, Apex, JQuery, C++, C, Objective C, Siebel eScript
  • Eclipse, Github, JIRA, Xcode, Siebel 8.1.1.10(Open UI), Siebel Tools 8.0
  • MS Visual studio, MS Xml, Palm Developer suite, Siebel tools

PROFESSIONAL EXPERIENCE

Principal Salesforce consultant

Confidential

Responsibilities:

  • Performed the role of SeniorSalesForce.com lead for various product lines
  • Work with Scrum master and Business stakeholders to refine the user stories and go through the release planning exercise
  • Build Lightning components, Apex class, visual force page to create the intuitive UI
  • Use the standard objects, configure custom objects, workflows, processes, validation rules, triggers and reports to meet the business requirement.
  • Setup users, profiles, roles and object access based on the functional and business needs.
  • Build lightning components and Visualforce pages to design the intuitive UI for reorder functionality
  • Establish the interface between the Salesforce Sales cloud and Marketing cloud.
  • Create Reports and Dashboard for the management group to help them see the forecast, revenue, Adoption and open pipeline.
  • Build validation rules, process flows and Triggers to build the business processes and enforce the business rules.
  • Setup Dedup rules to implement the Organization’s Data cleansing strategy.
  • Use product schedule to implement the opportunity rescheduling business process.
  • Work with Business analyst team to identify the Business requirements for Future Releases and prepare a Project Plan based on yearly release schedule. Discuss the Project plan and estimates with all the Stakeholders.
  • Manage the project through various stages like, Requirement Gathering and Analysis; Project planning, Design, Development, System Testing and Go live.

Confidential, NY

Principal Salesforce consultant

Responsibilities:

  • Capture the requirements from the Business Group and perform the Requirement analysis and Feasibility study. Present the analysis to the stakeholders through JAD sessions.
  • Analyze the changes to the existing code-base based on the enhancement requests received from the users.
  • Work as a Onsite Integration Lead for Confidential Implementation of CRM Application and Monitoring module.
  • Design and Establish the HTTPS Communication with Billing System, Fulfillment and Digital content System through Web services.
  • Design & Develop the daemon application to monitor the various automated processes and status of the various application used within the enterprise.
  • Support the application during QA test and System test.

Confidential

Principal Salesforce consultant

Responsibilities:

  • Worked as Onsite Coordinator, Solution Architect for implementing Siebel UCM for a major Telecom implementation
  • Work with Customer to understand the requirement and prepare Technical solution based on the Requirement discussions
  • Identify the Project risks due to Requirement changes, Technical Limitation or Resource planning, and prepare the risks mitigation strategy
  • Manage the progress of the offshore development team to meet the development deadlines and milestones.

Confidential

Principal Salesforce consultant

Responsibilities:

  • Work as Integration lead to design and develop the interface between Siebel Application and external applications.
  • Prepare the design solution and get approval for implementation from Onsite lead.
  • Support the system during various testing phases namely, UAT, System Test and QA test.
  • Customer data is maintained in Siebel, which acts as master system for Accounts and contacts.
  • The Mentioned project was aimed to Cleanse the Contact data with the help of Trillium Software
  • The interface consists of sending the contact data to Trillium using TIBCO as middleware and getting the cleansed data back during Real time. Web services are implemented for communication between Siebel and Trillium through TIBCO.
  • Contact data is sent for cleansing whenever a new contact record is created in Siebel application.

Confidential

Principal Salesforce consultant

Responsibilities:

  • Lending Request comes from External WBF application into the Siebel system. The request would be processed in Siebel System by the creation set of activities depending on the type of service request. Activity plan would be assigned to different users based on their skill set and location. If an SR requires creating security, then a security record would be created.
  • Documents, which need to be sent to customer and the documents, which are received, from the Customer, are stored as Siebel attachments. These documents are archived on to the IXOS and RRD document archiving servers.
  • A Proposal document is generated against a Security and sent to the customer with Security Id stamped as a barcode. Once the customer fills up the information and the document come back to the bank, the barcode present on the document is used to find the proper security against which the proposal had been sent, and it gets attached to it.
  • All documents are archived onto the IXOS Archiving Server. IXOS Enterprise Scan application is used to identify the barcode and sent relevant information to the Siebel application.
  • “Print” functionality is implemented, which download the attachments from the IXOS server and print them using third party s/w.

Confidential

Principal Salesforce consultant

Responsibilities:

  • Configure the application which includes objects such as Trouble Tickets, Activities
  • Create the Siebel screens, views and Applets as per design specifications
  • Extensively involved in writing business services using e-Script.
  • Created the workflows to automate the business process. Worked with workflow policies, workflow process manager
  • Act as Siebel administrator to administer the workflow monitor agent server component, Adding LOV and monitoring triggers

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