PROFESSIONAL SUMMARY:

• 9+ Years of IT experience that includes 5+ years in Analysis, Design, Development, Customization & Deployment on Salesforce.com (SFDC) CRM platform
• Experience working across various SFDC implementations coveringSales Cloud,Service cloud,Call center, Marketing & App - exchange applications.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, and Deployment and Maintenance.
• Experience in developing Communities and custom lightning components as per the business requirements.
• Hands on experience with Apex Language,Apex Trigger, Apex Class, Apex Test Classes, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Proficiency in SFDC Administrative tasks like creatingProfiles, Roles, Users, Page Layouts, Email Services,Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in analyzing business requirements, entity relationships and converting toSalesforcecustom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designingCustom Formula Fields, Field Dependencies, Validation Rules, WorkFlows, Process Builder, Flows and Approval Processes, field updates, and Email generation.
• UsedForce.com REST API, JSONWeb services andoutbound messagingfor implementingweb servicesto integrate External systems and websites.
• Expertise in queryingsalesforce.comdatabase usingSOQL & SOSL queriesusingForce.com Explorer.
• Hands on experience implementingSecurity/Sharing rules, configuringpermission sets, Field level Security, Record level Security, Profiles, Rolesandresource monitoringat different hierarchical level of Organization.
• Expertise in working onApexWeb Services API, Scheduled jobs,ApexBatch Jobs,approvalprocesses,e-mail servicesandworkflowsvia customization.
• Experience in implementingTranslationWorkbench, Fiscal years, Business Hours, andCompany Profile andLogin-In restrictionsat both organization and profile levels.
• Experiencein Import and Export of data from external systems and Sales force using standardImport Wizard,Apex Data loader, Force.com Migration tool, Informatica Cloud.
• Drive the Development Team for the new enhancements and functionalities from the Business and Lead the Team.
• Customized various standard objects including Accounts, Contacts, Leads, Opportunities, Campaigns and Cases.
• Written Test Classes and Methods to achieve code coverage for deployment.

TECHNICAL SKILLS:

Salesforce Technologies: Lightning, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Controllers)

Customer Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Web Technologies: JavaScript, XML, XML Schema, HTML5, Web service, Angular Js, jQuery, Node Js, Python.

Force.com Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector.

Database: Oracle, MySQL, MS SQL Server, MS Access, SFDC SOQL

Methodology: Agile methodology, Agile Scrum, Lean, Six Sigma, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Tampa

Salesforce Developer/Administrator

Responsibilities:

• Implemented Salesforce Project from Scratch by interacting with various business user groups for gathering the requirements for Salesforce.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Performed Validation Rules, formulas, workflows, e-mail services and approval processes using customization Apex to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Change Set, Eclipse IDE, Force.com IDE.
• Created Custom Visualforce components to override the look and feel of standard Visualforce components.
• Creating lightning pages using Component, controller, helper, style, documentation, render, design, SVG
• View list, list searches like Grid and Highlight panel where we can display IMP fields Activity, Chatter, Details will be in the details page using lightning
• Created Communities for Partners and Customers using Napoli Template and Visualforce Pages.
• Integrated Shopify for ecommerce business and along with it maintaining the company data in salesforce in a smooth manner.
• Wrote the Flows to meet the business requirements.
• Identified the issues which users are facing and fixed those as quickly as possible to get the Orders from Customers.
• Participated in Business meetings and part of design discussions to implement the new functionality for the Users and customers.
• Worked on Organization platform to get and store the data in SFDC to maintain the sales forecasting and sending the Reports on day to day to the CEO and higher-level management.

Confidential, San Jose

Salesforce Developer/Administrator

Responsibilities:

• Implemented Salesforce Project from Scratch by interacting with various business user groups for gathering the requirements for Salesforce.
• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Performed Validation Rules, formulas, workflows, e-mail services and approval processes using customization Apex to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Change Set, Eclipse IDE, Force.com IDE.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries with Governor Limitations.
• Extensive use of Web Services APIs, REST-based Web Service APIS, Bulk API, Metadata API, and Force.com SOAP.
• Responsible for the development of Apttus products within the Salesforce.com development environment.
• Created Custom Visualforce components to override the look and feel of standard Visualforce components.
• Creating lightning pages using Component, controller, helper, style, documentation, render, design, SVG
• View list, list searches like Grid and Highlight panel where we can display IMP fields Activity, Chatter, Details will be in the details page using lightning
• Implemented Web to case, Email to case, Web to Lead and Email to Lead and Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Integrated Sales force with Marketo, APTTUS, Oracle, SAP, and External Licensing System using SOAP API, REST API and Google APIs.
• Created Communities for Partners and Customers using Napoli Template and Visualforce Pages.

Confidential, Tampa, Florida

Salesforce Developer

Responsibilities:

• Created various Lightning components and used them in the application as per the requirement.
• Created Util classes and Batch files to clone Project, Phase and Tasks from its corresponding templates.
• Created VF page to display all Object metadata on the Task template. These metadata were in turn used to dynamically display fields on Task Page.
• Instantiated CTI (Computer Telephony Integration) into CRM platform to allow the call centers to perform and analyze the records while resuming the call from the console.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Generated various of Workflow, Triggers, Validation Rules, VF Components, VF pages, Controller class etc., Worked in parallel with multiple projects.
• Designed and generated triggers, Visual force pages to capture County Partner and Lending Partner on a Service Contract.
• Managed users, hierarchical roles, profiles, security controls and territory management. Actively involved in fixing production issues.
• Implement Salesforce.com Communities and on-board users utilizing standard profiles and bjects.
• Deployed validation rules, workflow rules, auto-response rules and approval process to implement the business logic.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Involved in implementing Chatter to track feeds, conversations, profiles, and updates.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity
• Invoked Apex classes by implementing Apex Scheduler and Triggers at regular intervals and to trigger them at some events.
• Deployed applications from Sandbox to Production using Change Sets.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Comprehensive understanding of Order Management along with Account, Contact and Opportunity Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visualforce pages using UI libraries like JQuery and Angular Js
• Designed and validation rules, Approval Processes and Auto-Response Rules for automating business deployed Custom tabs, logic.
• Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data loader to load the records on to the force.com platform.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Spring MVC and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in developing functionalities using PHP, Python.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.

Environment: J2EE, Java Servlets, Java, SQL, PL/SQL, Apache Tomcat, XML, CSS, AJAX.