SUMMARY

• Salesforce Developer/Administrator engineer with in - depth knowledge of experience in Salesforce.com CRM, Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and webserver administration and technical support.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in implementing Apex class, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc. to achieve complex business functionalities.
• Experienced in Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language with Lightning Experience.
• Experienced Technically in App Exchange with Lightning experience.
• Hands on Experience in integrating Salesforce and other applications using SOAP and REST API chatter API.
• Hands on Experience in handling Outbound and Inbound Email Services.
• Hands on Experience in writing Batch Apex and Schedule apex to handle Bulk operations using nightly schedule.
• Completed Certification of Developer 401, Administrator 201, App Builder, Platform Developer 1 and Platform Developer 2 Level 1 Multiple Choice.
• Experience building reports and dashboards, customizing them as per user requirements
• Strong knowledge of marketing, sales and service clouds.
• Experience with marketing automation tool Exact Confidential and Marketo
• Strong Knowledge on Customizing the standard functionalities using Extensions and standard Set Controllers and s-controller.
• Experience Working on CPQ (Configure, Price, Quote) tools.
• Hands on Experience building Custom UI Pages using Visualforce, Custom Visulaforce Components.
• Experience on selenium tool for testing of application.
• Extensive knowledge on Scripting using HTML, CSS, JavaScript, Ajax, JQuery, Bootstrap and Angular Js.
• Experience in Data Migration, Synchronization, Data-Modeling, Data Extraction, Transformation, Data Loading, Scheduling, Monitoring, and Reporting using ETL tools like Apex Data Loader, Import Wizard, Informatica.
• Experience on BMC Remedy force ticketing tool.
• Well versed in analyzing company processes, translating business Automations into accurate Salesforce.com workflows, Approval Process, Process builder and configuring Salesforce.com to meet business needs.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented security and sharing rules at object, field and record level for different users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working on DocuSign, QuickBooks to Salesforce
• Have knowledge in implementing various advanced fields like Picklists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates& Email generation according to application requirements
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules.
• Experience on salesforce connect.
• Integrated with Social networking apps like Facebook, Twitter and LinkedIn
• Provided ongoing maintenance and administration services including periodic data cleansing, custom objects, workflows
• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.
• Expert in using databases such asOracle8i/9i/10g/11g, SQL server, and MySQL.

TECHNICAL SKILLS

Sales force.com Technologies: Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard and Custom controllers, Extensions, Visualforce pages, Workflows and Approvals, Reports, Dashboards, Analytic Snapshots, Outbound Messages, Communities, AppExchange, Sandbox, Salesforce 1, Salesforce Lightning, LightningUI, Salesforce APIs (Bulk, REST, SOAP, Bulk Streaming etc.), SAML- Single Sign On, Identity Connect, Oauth 2.0, Connected apps

Tools: & Technologies: Eclipse, Force.com IDE, Mavens Mate, Sublime, Informatica, Cast Iron Systems, Force.com Excel Connector, Force.com Platform (Sandbox and Production), App Exchange Applications.

Languages: APEX, OOPS, C, C++, SQL, Java J2SE, SAS

Sales Cloud: Contact Management, Sales Forecasting, Wave Analytics, Territory Management, Email Integration, Marketing Automation.

Service Cloud: Communities, Knowledge, Open CTI, Live Agent, Lightning console, Entitle Management, SLA, Service Console

Custom Configuration: Field creation, Page layout, sharing rules, Record types, Field level and object level security, role hierarchy, Formula fields

Data Migration Skills: Data Loader, Data Cleansing, Data Normalization, Data Migration.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, Java Script, Angular Js, JQuery and Bootstrap.

Test Automation/Build Tools: Ant, Mavensmate, Selenium

Data Migration Tools/Integration: Mule soft, AppExchange tools, Force.com migration tool, Jitter bit

Ticketing tools: Remedy force, Service Now

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint and MS Visio

BI tools/ ETL tools: Tableau 8.2,9 & 10, Apex Data Loader, Conga Composer, Informatica

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: SDLC, RUP, AGILE, UML, Waterfall

CPQ tools/Other: Apttus, Callidus Conga Composer, DocuSign, QuickBooks, Google Charts

PROFESSIONAL EXPERIENCE

Confidential, CO

Sr. Salesforce Consultant

Responsibilities:

• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating AppExchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Reports using the Conga Composer.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce
• Worked on HTML5, CSS JQuery, javascript.
• Working Knowledge on Agile and Waterfall Methodologies.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Worked with Salesforce Communities used connected apps.
• Worked on salesforce connect with external org object.
• Hands on Experience on lightening Created pages on lightning for page responsiveness.
• Migrated pages from Visulaforce pages to lightning pages.
• Worked with Lightning Components implemented pages for tablet.

Confidential, VA

Sr. Salesforce Consultant

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked on HTML5, CSS Jquery, javascript.
• Working Knowledge on Agile and Waterfall Methodologies.
• Involved in data migration and integration using Apex Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Worked with Salesforce Communities used connected apps.
• Worked on salesforce connect with external org object.
• Hands On Experience on lightening Created pages on lightning for page responsiveness.
• Migrated pages from Visulaforce pages to lightning pages.
• Worked with Lightning Components implemented pages for tablet.
• Worked on Salesforce Communities using Social Network login plugins.
• Experience on Bootstrap css for page responsive of Client portal on Visualforce Pages.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, AppExchange deployment, Apex Classes and Apex Triggers.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Integrated with DocuSign to the salesforce CRM.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on veeva crm migration to salesforce crm
• Worked on service cloud application integrated live agent and CTI phone integration.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating AppExchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Reports using the Conga Composer.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.

Environment: Apex, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script, CSS, Workflow & Approvals, Process Builder, Reports, Custom Objects, Email Services, Sandbox data loading, Service Cloud, Chatter api, Live Agent, Ant for Migration, Social networking plugins, Salesforce Communities, Web Services, Informatica, Conga Composer, Bootstrap.

Confidential, NC

Salesforce Consultant

Responsibilities:

• Served as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Worked on HTML5,CSS JQuery, JavaScript.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Working Knowledge on BMC Remedy force tool with service cloud application.
• Utilized Google Charting API to create Visualforce pages showing US maps that charted sales by state.
• Working knowledge of Agile and Waterfall methodology.
• Migrated data from Oracle database to Salesforce database using Dataloader.io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, AppExchange deployment, Apex Classes and Apex Triggers.
• Configure, Price, Quote (CPQ) of Apttus integrated for Quotations of Products.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Change sets, Selenium, Eclipse Force.com IDE Plug-in, Google Charts Api, Apttus CPQ, Deployment from Sandbox to Production Using ANT tool.

Confidential, MN

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created custom objects, Custom Fields, Validation Rules, Formula fields and Workflows.
• Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
• Performed Sales cloud configurations and used its features such as Lead Management, Email Integrations, Sales Forecasting.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
• Created data model from veeva crm and implemented same with the Salesforce crm.
• Experience in data migration from veeva crm to salesforce crm.
• Created Apex web services which are consumed by backend systems using Oauth.
• Used the ChangeSets, ANT for code deployment between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Experience on developing user stories under agile methodology.
• Experience on ETL tools like Informatica in executing task flows and mapping configurations.
• Familiar with SSO services for various applications including Salesforce.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked on Rest API integration with the mobile application
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Maintained and tracked configuration across multiple Salesforce environments.
• Deployed using Force.com IDE for sandbox to production environments.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Apex Language, Visualforce pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Tableau, Approval Process, Security Settings, SOSL, SOQL, Ant, Chatter, Change Sets, Sandbox, SQL, Microsoft Excel.

Confidential

Salesforce Developer

Responsibilities:

• Customized user interfaces to market relevant information available in one place making the system more efficient.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Involved in packaging the custom application as packages and make it Public to the clients.
• Knowledge and implementation in packaging AppExchange apps.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.
• Created a tailored partner portal for each partner.
• Increase channel effectiveness by providing all documents, pricing, and materials in one place.
• Manage the partner lifecycle from recruitment to measurement.
• Configure and customize the lead, opportunity management for partner portal.
• Implement business rules for partner portal. Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
• Involved in creation of queue and administrative access to based on profile level.
• Built Visulaforce page to display list of queue with their respective users.
• Worked on Configuration, Customization and Deployment of Salesforce.com Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.
• Configured the application for users with various job responsibilities and provided appropriate access to data.
• Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.
• Configured various Reports and Dashboards based on the need in the organization Customized user interfaces to market relevant information available in one place making the system more efficient.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Develop, test and deploy the code and configuration changes from QA to Production during release management.