PROFESSIONAL SUMMARY:

• 8+ years of professional experience as a developer, experience in Administration and development of different implementations on Sales force CRM Platform.
• Experienced working with Salesforce.com Service cloud, Sales cloud and Marketing Cloud end to end implementation.
• Experience in Administration, Configuration, Implementation, Integration and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Experienced in Leaded Veeva Vault Promo mats, Submissions, Medco mms implementations.
• I - rep and IVA/CLM implementation.
• Experience in integration of App Exchange application with Salesforce.com.
• Veeva Administrator and Implementation experience in more than two projects.
• I have Experience in SFDC development using Apex classes, Apex triggers, Visual Force pages, and Apex controllers using the sales force best practices.Force.com IDE, SOQL, SOSL.
• I have Experience in Integrating Sales force with External systems /Apps as per the Business needs. Integrate multiple cloud and premise based technologies with Salesforce.com/Force.com platform like Salesforce.com, Informatica, Docu Sign and Drawloop, SAP, Oracle, Marke to and Veeva integration on Sales force platform related cloud and/or on Integrate with third-party Sales force-capable (App Exchange) applications such as with previous ERP business applications.
• Proficient in Data Migration and Integration from traditional applications to Salesforce.com using Import Wizard and Data Loader.
• Experience in Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experienced in use of Standard and Custom controllers of Visual force in development of custom Salesforce pages as required by business requirements.
• Experience in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules.
• Creating the relationships/ junction objects like Master-Child, Lookups and Entity relationship data model, Pages, Classes and Interfaces.
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process.
• Implemented application security at Object, Field, and Record level using Profile based security and sharing rules for different users.
• Implemented security and sharing rules at object, field, and record level for various levels of organization. Also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large and small Team Project.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Worked on Data loader tools such as SFDC Data import wizard, Apex Data loader, Data loader IO, Workbench.
• Knowledge in Lightning UI development and building Salesforce Lightning pages.
• I have best practices with the lightning tool and Lightning Design System
• Experienced in Building apps visually with Lightning App Builder and Lightning Components.
• Experienced in web technologies including HTML, CSS, jQuery, XML and JavaScript, WSDL, SOAP and REST and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Experience in working with salesforce.com sandbox and production environment.
• I have Knowledge of DevOps tools such as SonarQube, Selenium, Jenkins, Code Deploy, Anti factory, Ansible
• Extensive Database (RDBMS) development skills & experience in writing stored procedures, functions and database triggers in constructing Triggers, Tables, implementing stored Procedures, Functions, Views, User Profiles, Data Dictionaries and Data Integrity using SQL and PL/SQL.
• Hands on experience on various SQL Server Services like Integration Services (SSIS), Analysis Services (SSAS), and Reporting Services (SSRS) to manage ETL environment.
• Have excellent Communication and Interpersonal skills, Analytical & problem-solving skills.

TECHNICAL SKILLS:

SalesForce.com Technologies: Apex, Visual force Pages, SOQL, SOSL, Apex triggers, workflows, Approvals, Email templates, Formulas, Validation Rules, Data loader, Dashboards, Reports, Custom objects, S Controls, Wave Analytics, Lightning App Builder, Lightning Components tools, Lightning Design System.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform, Informatica cloud.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Testing Tools: QTP, Selenium, Test Complete, Perfecto

Tools: Force.com IDE, Data Loader, Migration Tool - Informatica, web services - Microsoft SQL Server (SSIS, SSAS, SSRS), IDE-Eclipse

Java Skills: Java, J2EE, Servlets, JSP, JDBC

Web Technologies: XML, HTML, CSS, JavaScript, SOAP, REST based web services.

Methodologies: Agile, Scrum, Waterfall

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc), Access.

Language: Apex, C, C++, Java, J2EE, JSP, Java Script, Action Script, SQL, T-SQL, Matlab.

Databases: SQL Server, Tera Data, Bigdata

Servers: Apache Tomcat, Weblogic

Operating Systems: Windows XP/Vista/Windows, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Ronkonkoma, NY

Salesforce Developer/Admin

Responsibilities:

• Experienced in design, configure and customizing the Salesforce / force.com Service cloud, Sales cloud and Marketing Cloud end to end implementation.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Designed, and developed the Custom objects, validation rules, Triggers, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Worked on Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Used field level security along with page layouts to manage access to certain fields.
• Integrate multiple cloud and premise based technologies with Salesforce.com/Force.com.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Experienced in building Salesforce Lightning pages. Experienced in Building apps visually with Lightning App Builder and Lightning Components. I have best practices with the Lightning tool and Lightning Design System
• Experienced in Extend or build new apps with the Lightning App Builder and Lightning Components.
• Customized tabs for different business user's groups and business centers
• Closely monitored the development of Triggers, Apex classes and Visual force pages and ensured their alignment with the requirements
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process.
• Created the workflows for Automated Lead Routing, Lead Escalation, Alerts and Custom Coaching Plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Scheduler
• Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution
• Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool.
• Configured various Reports for different user profiles based on the needs of the organization.
• Involved in Salesforce.com Application Setup and Customization activities to fulfill the functional needs of the organization.
• Experienced with implementing and supporting large scale technically complex solutions and integration of Salesforce with Informatica
• Interacted with the business team and stakeholders for Requirements Gathering, Analysis and implemented them on Salesforce.com platform.
• Used REST&SOAPUI tool to test the WSDLs generated from the classes written on REST&SOAP based Web services
• Closely worked with SalesForce.com teammates while implementing solutions for the requirements.
• Worked with Salesforce.com Premier Support and handled the support cases.
• I have Knowledge of DevOps tools such as SonarQube, Selenium, Jenkins
• Provided training to the internal users to use the application and develop their own custom Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Components, Controllers & Extensions, Data Loader, Apex, Triggers, Web Services, SOAP/REST, Reports, Custom Objects, Custom Tabs, Lightning App Builder, Lightning Components tools, Lightning Design System, Email Services, Java, JavaScript/jQuery, Security Controls, Force.com IDE, Eclipse IDE Plug-in.

Confidential, Phoenix, AZ

Sales force Developer

Responsibilities:

• Experienced in design, configure and customizing the Salesforce/force.com Service Sales cloud and Marketing Cloud end to end implementation.
• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Worked on Salesforce application, using Salesforce Setup menu, creating and managing custom objects, fields, formulas, analytic snapshots and report types.
• Experienced in Veeva CRM is core to Veeva Commercial Cloud, which brings together customer data, compliant content, and multichannel engagement to deliver fast.
• Experienced in use both Veeva Vault and Salesforce Service Cloud can respond to and fulfill customer service requests through Salesforce Service Cloud with approved, compliant content from Veeva Vault. Veeva custom objects building including V-mobile, My setup etc.
• Veeva Implementation on force.com platform.
• Veeva Vault integration with Veeva CRM, CLM admin tab configurations, Vault implementation
• Veeva custom objects building including V-mobile, My setup etc
• Worked Extensively on Accounts, Contacts, Opportunities, Cases, Solutions and other Standard Objects and customized Objects for Additional Fields, Layouts and Record Types and Validation rules.
• Managed ongoing Exact Target/Marketing Cloud implementation, troubleshoot system errors and provide user support for a large enterprise
• Experienced in developing salesforce Apps, Components, Controllers and Events.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Experience in analyzing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Validation rules, escalation rules and Approval processes.
• Experienced in CPQ tool using Salesforce and enhance the quote to cash process
• Involved in usability and accessibility testing for templates, Manage user IDs, log-ins and permissions
• Experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management and Case Management. Created Workflows rules and implemented related tasks, field updates and email alerts.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data export and Mass delete.
• Worked on Migration tools like ANT, Force.com IDE and Knowledge in Change sets to migrate data from sandbox to production.
• Integrate with Docu Sign and Draw loop third-party applications with Salesforce.
• Supported the application for the new internal requests from the users.
• Performed Unit Testing and Regression Testing.
• Performed Integration using Call Outs, Triggers and Out bounding messages.
• Develop and executed marketing programs that use Marketing Cloud apps such as Email Studio, Automation Studio and Journey Builder
• Developed web services for Integration using Salesforce.com Web services API (REST and Soap API) to provide data for third party clients. Performed Data Migration, Collaborated with marketing, analytics and technology teams
• Oversee new data in Marketing Cloud and advise on data use for targeting, configuration strategy and reporting
• Analyzed data from analytics and assist in implementation improvements to Marketing Cloud performance and deliverability
• I have Knowledge of DevOps tools such as, Jenkins, Code Deploy, Anti factory, Ansible
• I have Knowledge in Salesforce lightning pages, lightning Design system and tools
• Implemented the Requirements on Salesforce.Com Platform and Force.Com Ide Plug-In Using Eclipse.
• Experienced in marketing automation processes and campaign management
• Identified the project risks and present alternatives to resolve issues and Validate solution components and provides training for marketing partner when appropriate

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Lightning App Builder, Lightning Components tools, Lightning Design System, Visual Force Pages, SOAP/REST, Web Services, Triggers, Workflow Rules, Veeva Vault Controllers, Salesforce.com/Veeva CRM/Vault, Veeva Vault Pro momats, Med comms and Submissions Custom Objects, Custom Tabs, Email Services, Security Controls, Apex Data Loader.Force.com IDE, Windows XP, Java, Java Script, ETL tools

Confidential - St. Louis, MO

Salesforce Developer / Administrator

Responsibilities:

• Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of SalesForce.com (SFDC).
• Experienced in design, configure and customizing the Salesforce/force.com Service cloud, Sales cloud and Marketing Cloud implementation.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Developed Visual force page using the extension controller as per the clients' requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. Worked with BI tools, such as Oracle publisher, Cognos, OBIEE, Micro Strategy and other reporting tools. Created of Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages and Triggers to achieved business required which were not possible out-of-the box.
• Experienced in integrating Auto-registration between Salesforce and SAP Success Factors
• Experienced in Setup of email to object (case management) and Creation of assessment requests.
• Experienced in CPQ tool using Salesforce and enhance the Quote to cash process
• Work with teams throughout the organization to improve their workflow and grow Sales force with business needs and tasks.
• Develop validation rules to prevent bad data from being entered. I have written the SQL Queries, stored procedures, triggers and prepared statements. Create workflow to update fields or send email alerts as appropriate
• Experienced integration of Salesforce with Informatica and Integration between Jira and Salesforce and other applications.
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team, Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Sales force using Import Wizard
• I have good Knowledge of DevOps tools Jenkins, Code Deploy, Antifactory, Ansible
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Sales force principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,

Environment: Salesforce.com Platform, PRM Portal, Apex Language, Triggers, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, SOAP/REST, Web Services, Custom Objects, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential - Medford, MA

Salesforce Developer / Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Analyst / Developer and Administrator in the organization
• Experienced in design, configure and customizing the Salesforce/force.com Service cloud, Sales cloud and Cloud implementation.
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites restricted login hours and restricted login IP ranges on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC
• Implemented web based case management automation, Web to Case on Case Object to track and solve customer issues
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
• Designed and developed Apex Classes, Controller Classes extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities
• Products Opportunity Line Items Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity Relationship, data
• Model, validation rules, Workflow Rules, Auto Response Rules, Page layouts Components, Visual Force Pages to suit to the needs of the application
• Used SOQL, SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups
• Used Data Loader for insert, update, bulk import or export of data from Salesforce.com S-Objects Used it to read extract and load data from comma separated values CSV files
• Defined lookup and master detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks time triggered tasks, email alerts, filed updates to implement business logic
• Created templates approval processes, approval page layouts and defined approval actions on them to automate the processes
• I have Knowledge of DevOps tools such as SonarQube, Selenium, Jenkins, Code Deploy, Anti factory, Ansible
• Experienced in executing projects in agile methodology

Environment: Force.com platform, Eclipse IDE Plug-in, Salesforce, Apex, visual force pages, Triggers, Soap/Rest, Web Services Reports, Dashboards, Custom Objects, Custom Tabs, Apex, Visual force, Data Loader, Import wizard, Soap UI, Notepad++.

Confidential

Salesforce Admin

Responsibilities:

• Create user Roles and profiles, security controls and shared settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created Workflow Rules, Approval Process, Validation Rules and Manage page layouts, fields, and system interface/capabilities.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented project based on Sales cloud, Service cloud and Force.com platforms.
• Generated different reports like standard, summary and matrix for quarterly and half yearly years.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Used the sandbox for testing and deployed it to production.
• Also worked in integrating force.com application on mobile platform like iPhone, blackberry and Android.

Environment: Custom objects, Validation Rules, Formula Fields, page layouts, Workflows Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals.

Confidential

JAVA developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Worked with Off-shore team to meet the business requirements.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application using.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB, WebLogic, JavaScript, Oracle, HTML, XML, Windows XP.