SUMMARY

• Result - oriented professional with 8years on Salesforce.com Administration, Development and Support Sales, Service cloud applications as a salesforce certified ADM 201 administrator/developer.
• Expertise in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Result-oriented professional with 8years on Salesforce.com Administration, Development and Support Sales, Service cloud applications as a salesforce certified ADM 201 administrator/developer.
• Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, and SOAP).
• Extensive experience of utilizing explanatory elements in Lightning and Wave Analytics automation and Salesforce1 mobile applications for fulfilling complex business prepare computerization.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Force.com Migration and Force.com Excel connector.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader and Cast Iron.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Expertise in Configuration and Customization of Salesforce Automation, Salesforce Outlook Integration.
• Excellent programming skills in JAVA and J2EE technologies including Enterprise Java Beans(EJB), Servlets, JSP, JSF, XML, JMS, JDBC, Hibernate etc.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK & METADATA API.
• Excellent experience in using Oracle 11g/10g/9i, SQL Server 2000 and SQL databases and Familiar with Stored. procedures Triggers and Functions using PL/SQL and AJAX.
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.
• Excellent Interpersonal, Communicational, Organizational and Project Management skills.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XML Schema, HTML, Shell Scripts and Web service

Database: Oracle 11g/10g/9i, MySQL, DB2

Operating Systems: Windows XP/Vista/7, Linux

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Sr. Salesforce Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on maintaining the Functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Created multipleLightningComponents, added CSS and Design Parameters that makes theLightningcomponent look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used refined global search inLightningby developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Tested apps by appending multiple components to aLightningApplication thereby deployed Applications from Sandbox to Production.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Responsible for the creation of custom Apps, and Reports using theSalesforceCRM cloud computing model.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked with SOQL & SOSL queries with Governor Limitations to manipulate the data fromSalesforce.com platform database.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Coded Apex triggers and S-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile, SFDC, Apex, Data Loader, Force.com, Sales Cloud, Custom Cloud, Import Wizard, SOQL, SOSL, Web Services, S-Controls, PEGA, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Worked on varioussalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created manyLightningComponents and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience tolightning experience
• Good Experience on Salesforce lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Customized tabs for different business user groups and business centers.
• Created workflow rules and defined related tasks like time triggered tasks, email alerts, field updates to implement business logic.
• Implemented Security access to the user profiles by creating object level security, field level security and record level security.
• Tested apps by appending multiple components to aLightningApplication thereby deployed Applications from Sandbox to Production.
• Wrote SOQL, SOSL queries to retrieve the required data in triggers and apex classes.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• UsedSalesforceChatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Customized the entireSalesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Eagan, MN

Salesforce Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities ofSalesforce.com CRM.
• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Developed various Custom Objects, Tabs, Validation rules, Reports and Dashboards.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Creating lightning components frame works, Events and firing lightning events from non-lightning code.
• Used Open Source Aura Framework, which enables to build apps completely independent of data insalesforce.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in

Confidential, Detroit, MI

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the business requirements and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Based on requirements Created Custom Apps, Custom objects, custom fields, record types, validation rules, workflows, Approval processes, email templates, tasks and email alerts.
• Used workflow rules to automatically assign tasks, update field, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Wrote Apex code to develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange Salesforce products according to the needs of the organization.
• Worked on variousSalesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• IntegratedSalesforcewith Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Well used Apex data loader using "Insert", "Delete", "Update", "Upsert" and so on.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolved the Cases and supported the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Mill Valley, CA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used the Model View Controller (MVC) architecture to decouple the business logic and data.
• Led corporate-wide implementation of SalesForce.com (SFDC) customer relationship management. Co-ordinate business process review meetings with multiple teams to establish standardized workflow processes.
• Handled day-to- day administration, maintenance and support of salesforce modules for 50 users.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Analyzed and imported thousands of accounts and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Analyzed policies about customer service efficiency; recommended and implemented process improvements.
• Developed custom portal for customer using apex and visual force pages.
• Designed a custom portal where all the documents related to customer are maintained and automatically updated monthly for statements.
• Extensively worked on Case, Account, Opportunity and Invoice Management.
• Implemented Approval Processes and created many Workflows to accomplish the tasks.

Environment: Apex Programming (Classes and Triggers), Visual Force (Pages, Components and Controllers), Workflow and Approvals, JQuery, Custom Objects, Custom Tabs, Email Services, Apex Data Loader, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in

Confidential, Portland, OR

Salesforce Developer/Admin

Responsibilities:

• Facilitated data migration between twosalesforceinstances. Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed Visualforce page using the extension controller according to the client's requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Created Custom objects such as Inventory, Orders, Production Planning, Scheduling, shipping.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configureSalesforce.com to fit security needs at the user and organization levels. Experienced in Agile development using tools like Pivotal Tracker and target process.
• Used pivotal tracker to keep track of bugs, fixing them and followed to the process to move it up to QA staging and UAT.
• Involved inSalesforcePRM customized reports and dashboards on real time.
• Using PRM created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• UsedSalesforceAutomation (SFA) for Sales Lead Management, Opportunity Management, Case Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment: Salesforce.com Platform, PRM Portal, Apex Language, Visual Force Pages, Data Loader, HTML, S-Controls, Workflow & Approvals, Reports, Custom Objects, Pivotal Tracker, PL/SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.