PROFESSIONAL SUMMARY:

• Having 7+ years of IT Professional Experience which includes over 5 years of experience in Salesforce.com CRM (Sales cloud, Service Cloud, Marketing Cloud) Administration, Configuration, Development and Support with domain experience in Health Care, Retail, Telecom in Software Development and support of applications.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader etc.
• Experience in creating Custom Objects, Custom Formula Fields, Field Dependencies, Relationships, Pick - lists, Custom Tabs, Validation Rules, Workflows, Approval Processes, Page Layouts, Search Layouts to meet the client's requirement and functionality.
• Proficiency in SFDC Development in implementing Apex classes, Test classes, Triggers, Visual Force, Batch Apex, Scheduled Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logics in Apex programming language.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master-detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader,Informatica Cloud DataLoader Utilities.
• Hands-on experience in various phases Software Development Life Cycle (SDLC). As a part of project assignments, I have been a part of Application Maintenance, Operations Support and Issue analysis, Bulk Data Migration, Installation and Implementation of New Customization.
• Hands on experience and functional knowledge on Salesforce Lightning with Salesforce 1 Mobile app and Lightning App Builder.
• Worked in a fast-paced environment meeting the requirements of business.
• Experience in using change sets and ANT migration tool for deployments.
• Developed BULK API calls, REST and SOAP web services to interact with 3rd party tools.
• Experience in capturing, analyzing and documenting requirements for Salesforce.com implementations.
• Experience in web technologies like HTML, CSS, and JavaScript.
• Proficiency in Object Oriented Languages like Java.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.

TECHINICAL COMPETENCIES:

Salesforce.com Administration: Users, Roles and Profiles, Standard Objects, Custom Objects, fields, Page Layouts, Records, Validation Rules, Workflow rules, Approval process, Field updates, Email Alerts, Reports, Dashboards, Data management by Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sandbox Configuration and Management, Sandbox Refreshments, Deployments (Change sets), Sharing Settings.

Salesforce.com Development: Apex Language, Apex Classes/ Controllers, Apex Triggers, Apex Scheduler, Apex Web Services, SOQL, SOSL, Visual force Components and Controllers.

Lightning Experience: Lightning Reports and Dashboards, Lightning Process Builder, Lightning Component Framework, Lightning APP Builder,Salesforce1 Mobile App.

Languages: Java, XML, HTML, CSS, Java Script, JSON.

ETL Tools / Utilities: Apex Data Loader,DataLoader.io, Informatica Cloud DataLoader,Export Wizard, Import Wizard, Workbench, Force.com IDE, Force.com Eclipse Plug-in, Eclipse, MS Excel, MS Visio, ANT Migration Tool.

Database: MS SQL Server, MS Access, MySQL.

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Administrator/Developer

Confidential, DETROIT, MI

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Implemented Apex Triggers with SOQL queries.
• Prepared the Visual force pages with the needed UI designs.
• Performing the UI related activities including Page layout configuration.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Made the configurations in the applications time to time as per the requirement gathering.
• Worked on various custom objects and standard objects
• Extensive custom object coding.
• Worked under Agile SDLC using Scrum methodology.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages and Visual Force Custom Controllers Proficiency in Anonymous Apex
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled assigned Case Support Issues.
• Worked in developing various lightning components, Implemented Change Sets Deployment. Developed Test classes and increased the code coverage.
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Environment: Force.com Platform,Salesforce.com CRM,Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SCRUM, Data Loader, Workflow & Approvals, Salesforce.com sandbox, Reports, Dashboard, Eclipse IDE with Force.om plugins, JavaScript, jQuery, CSS.

Sr. Salesforce Administrator/Developer

Confidential, GREENVILLE, SC

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Worked on Visual flows & Process Builder.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Visual Force (Pages, Component & Controllers), Data Loader, HTML, CSS.

Jr Salesforce Developer

Confidential, GRAND RAPIDS, MI

Responsibilities:

• Giving production support and at the same time performing some security updates to Salesforce.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes, Controller (standard extensions) Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Migrated the code from sandboxes like Prod Copy, Admin Dev to production environment using eclipse
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, Extensions and controllers.
• Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
• Created buttons (URL, VFP and Link), custom objects, page layouts, validation rules and workflows where ever required.
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Developed Visual Force pages, apex classes and Extensions and controllers.
• Over written some of the standard buttons for specific requirements.
• Worked on Integrating 3rd party tools to communicate with SFDC.

Environment: Saleforce.com platform, Sales cloud, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Bootstrap, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Jr Java Developer

Confidential

Responsibilities:

• Worked with Cascading Style Sheets (CSS).
• Worked on XML conversions and validations.
• Used CVS for Source Control and Version Management.
• Developed front-end using HTML and performed validations using Java Script.
• Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front end Validations.
• Maintained the source code versions in CVS repository.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used Ajax in one of the modules to do asynchronous changes to the pages.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.