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Hris Business Process Consultant Resume

Chicago, IllinoiS

PROFESSIONAL SUMMARY:

  • HRIS Functional consultant with 4+ years of experience in Business Process Flows, Case Tools, and Business Analysis. Documentation, software configuration, testing and deployment as well as implementing, upgrading, and maintaining HRMS Applications.
  • Global HRIS implementation, configuration, and data maintenance of Workday, SAP HCM systems.
  • Configured security, process flows, and notifications for Business Processes within Workday system.
  • Configured functionality for new areas within Workday HCM System and provided real - time planning and analysis visibility to all levels of management.
  • Good experience in understanding the client's business process and translating how the HR software solutions will successfully integrate into the client's environment.
  • Deep understanding of HRIS systems can evaluate user needs and recommend best practices to implement, create presentation materials and lead presentations, develop requirements documentation, create business process flows and documentation.
  • Worked on cross functional teams for resolving various HR functional issues and gathering appropriate requirements.
  • Experience configuring & supporting Workday business process in key functional areas including Time Tracking or Absence, Configuration and support experience with Compensation, Benefits, and Core HCM.
  • Experience managing time and attendance system. Familiar with WFC Version 7.2/ 7.3 cloud solution, Provided virtual support to new and existing Kronos clients.
  • Provided production support for SAP Payroll and related interfaces and reports.
  • Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
  • Utilized Kronos analytics to run close to real time reports with hours and dollar amounts to confirm correct expense account was charged as well as implementation experience of Kronos Time and Attendance v 7.3.
  • Configured new Kronos policies as required for business
  • Responsible for the performance and reliability of the Kronos systems. Effectively communicates with operations leadership, payroll, human resources, and Kronos end users to resolve Kronos timekeeping and scheduling problems
  • Experience monitoring ticket system including cloud services (Service Now) for incoming support requests. Resolve tickets to meet SLM requirements and escalate as needed
  • Participates in projects and other activities related to all Kronos modules, from initiation through transition to operations.
  • Configuration experience of Kronos Advanced Scheduler, Pay Policies, Accrual Policies in WTK 6.2 or higher
  • Professional experience in data analysis, operations management and development, design, documentation and testing.
  • Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
  • Configuration and implementation of Kronos WFC designed to enhance clients, Functionality and end-user productivity
  • Very knowledgeable of business practices and procedures, related to the use of Payroll and Human Resources Information Systems
  • Experienced using Telephone and Remote Desktop to assist users with issues and questions.

WORK EXPERIENCE:

HRIS Business Process Consultant

Confidential, Chicago, Illinois

Responsibilities:

  • Responsibilities include support, analysis, Incident management, Service request management, and implementation across the core Workday HCM, Kronos WFC, absence management, device manager, data collection manager, in both the WFC 6.2 and 7.0.8 environments.
  • Acted key role in the implementation of clients HR Shared Services Center using Workday as the HRIS platform to support 33k employees globally across 52 countries for Workforce Administration, and U.S.Payroll for 13K employees.
  • Maintained major group structures such as job codes and supervisory organizations.
  • Advised client on service management material development that would support HR services employees.
  • Worked on cross functional teams for resolving various HR functional issues and gathering appropriate requirements.
  • Performed mass data uploads when needed such as merit increases.
  • Point of contact on payroll issues for all employees and vendors.
  • Responsible for GL Transition Process for Abbvie global payroll. Managing multiple payroll vendors across the globe to reconcile and confirm the accuracy of the payroll data.
  • Manage the end-user-facing HR Applications services (including support and training), coordinate with the vendors and development teams as well as other service managers.
  • Provided functional expertise for HR system issues and resolution with end users,
  • Performed system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches. Collaborates with functional and technical staff to coordinate application of upgrade or fix. Maintains HRMS system tables. Documents process and results.
  • Provided production support, including researching and resolving HRMS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
  • Tracking and reporting of alerts, ticket volumes, and SLA adherence. Responsible for creating and managing bi-weekly HR ticket metrics.
  • Managed time and attendance system- Kronos, Auditing to ensure accurate records.

HRIS/ Workday Functional Consultant

Confidential . Alpharetta, Georgia

Responsibilities:

  • Work alongside the integration team to configure and test integrations between the Workday solution and the client’s selected payroll and benefits providers.
  • Build reports using Workday's report writing tools. Ability to help clients resolve reporting issues requiring in depth expertise in the Workday solution.
  • Assist the integration consulting team in helping to configure and test integrations between Workday and third party/custom solutions.
  • Handled all processing of employee benefits such as new hire enrolment, open enrolments, billing, termination and qualifying changes using ADP HRB and the employee self-service system.
  • Liaison with HRIT team when required for modifications to integrations, EIBs, etc.
  • Provides functional expertise for system issues and resolution with functional end users
  • Assist the integration consulting team in helping to configure and test integrations between Workday and third party/custom solutions. Automate processes where possible
  • Understand Workday’s Implementation Methodology and use it on all engagements
  • As a techno functional consultant, provided production support and maintenance for various HR applications.
  • Supported, configured, and tested Kronos pay rules, work rules, pay codes, zones, and security profiles.
  • Oversaw the day-to-day SQL database maintenance and security as well as Kronos web servers, Kronos Report Servers, Kronos Data Collection Managers, Background Processors and ninety plus Kronos 480 Ethernet time clocks.
  • Interfaced with end users and managers to provide support for time and attendance (Kronos) issues.
  • Successfully closed 100's of customer service incidents with complete resolution, explanation to end user and creation of Knowledge Articles on solving similar issues.
  • Document HR configuration and maintenance points for knowledge transfer to various teams at client.
  • Resolve Kronos Manager and employee issues, Ran various Kronos reports for absences, lateness, accruals, time details, miss punches.

HR Analyst/recruiter

Confidential

Responsibilities:

  • Managed employee data, developed reports and detailed analysis.
  • Managed new hire documentation and ensured compliance requirements were met.
  • Participated in direct recruiting efforts and supporting hiring managers and supervisors, including attending job fairs and campus recruiting events.
  • Assisted college recruiting efforts to meet field and corporate objectives for hiring qualified entry-level candidates.
  • Prepared a quarterly reporting package on the recruiting and relocation status with trend explanations Conducted new hire orientations.
  • Gathered information for, created, and analyzed reports relating to employee compensation and annual incentives.
  • Assigned new employees to proper job title and level after purchase and acquisition
  • Provides functional expertise for system issues and resolution with functional end users.
  • Managed all aspects of day-to-day data entry for payroll tasks and processes.
  • Worked with managers throughout recruitment process: interviewed, hired, trained and on-boarding employees
  • Developed and maintained employee training handbook and performance review guidelines
  • Worked with managers to conduct quarterly performance reviews.
  • Provided production support and maintenance for various HR applications.

TECHNICAL SKILLS

HRIS software (most to least recent): Workday HCM, UltiPro, Lawson HRM 9.0.3, Lawson LTM 9.0.2, Lawson HRM 8.1, Kronos HR/Payroll,, ADP PCPW, Ceridian

Time & Attendances software (most to least recent): Kronos Workforce Central 4.3, 5.0, 5.1, 6.0, 7.0.3; 7.0.8 ADP Office Timesheet, ADP eTime

Software Packages: KRONOS - WFC, WFSO, Navigator, WDM, Record Manager, SDM, Worksheet v6.3, v6.2, v6.1, v5.2, Analytics/ WFAN/SSRS v6.1, v6.3, WIM, MS Office Suite, MS Project, CA Clarity

Database: DB2, SQL, Oracle, Kronos v6.1, v6.2, v6.3 Data Models, MS-Access, IDMS (DMLO/OLQ)

Platforms: Windows-2000, XP, Vista, Windows 7 & 8, Mac OS-Snow Leopard, Lion, Mountain Lion, Mavericks

Crystal Reports: 8.5, 9, 10, XI and Crystal Enterprise administration and development

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