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It Business Relationship Manager/infrastructure Solution Manager Resume

New, JerseY

SUMMARY

  • Expertise in the design, development and implementation of leading edge technologies, systems applications and operations. Proven ability in analyzing an organization's requirements, identifying deficiencies and potential enhancements, and hands - on skills in the successful implementation of mission critical applications
  • Expertise in handling multiple projects at a time, developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables, and tracking and measuring project to successful and on-time completion ensuring client/business satisfaction.
  • Motivational leader capable of building cohesion and project management across all levels of business. Able to take business requirements and translate them into technical specifications. Skilled in collaborating in a multi-cultural environment and interacts effectively with people across all levels of an organization.
  • Advanced team-supervision, training, performance development, and mentoring abilities.
  • Exceptional communication, presentation, negotiation, interpersonal skills with strong problem solving skills.

TECHNICAL SKILLS

  • Team Leadership & Supervision
  • Designing IT Infrastructure
  • Direction/Operations
  • Project Planning/Implementation
  • Infrastructure Management
  • Contract Management
  • Sourcing and Securing Funding
  • Help Desk Design/ Control
  • Planning/Coordination
  • Developing IT Maintenance Programs
  • Quality & Cost Control
  • Judgment/Problem Solving
  • Efficiency/ Performance Improvement
  • Budget Management
  • Technology Needs Analysis
  • Verbal/Written Communications
  • Liaison/Maintain Relations
  • Reports and Documentation

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

IT Business Relationship Manager/Infrastructure Solution Manager

Responsibilities:

  • Lead the planning cycles that include obtaining Strategic Roadmap and Enhancement demand and aligning them with the IT roadmap and Enterprise Architecture. Work with the Business Planning team to drive prioritization.
  • Through an in-depth understanding of the business unit, contribute to strategic planning for both the business and the technology organizations ensuring business needs are transformed into tangible technology initiatives.
  • Partner with Architecture, Enterprise Business Analyst, Engineering, and IT Solutions Managers to determine feasibility of incoming business requests.
  • Works closely with Architecture, Engineering, IT Solutions Managers, Solution Communities, and business partners to formulate financial and resource estimates
  • Initiate and document the build out of the capability for enhancements/ projects in preparation for pre-planning governance activities; including coordination of IT estimates across all impacted teams
  • Balance business demands with IT supply to ensure that compliance and system health requirements are actively managed and/or maintained while extending business capabilities.
  • Facilitate business capability definition and roadmap planning and prioritization exercises, including development of capability documentation as appropriate
  • Exploring/Ideation
  • Stay Current with business technologytrends, providing insight and recommendations on the competitive landscape and business drivers in the Pharma space
  • Partner with Enterprise Architecture to identify new ways to solve business problems
  • Participate and identify gaps between business needs and IT capabilities and Road Maps
  • Promote a Cloud First Strategy
  • Servicing
  • Manage business partner expectations with respect to IT services.
  • Serve as point of escalation and provide clarification for business and IT partners.
  • Work with solution delivery teams to assess what resources are needed to meet business demand.
  • Manage regular portfolio status and progress reporting and meetings for the solution area
  • Conducts or oversees business-specific projects by applying deep expertise in subject area; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities

Confidential

Project Manager/Business Relationship Manager

Responsibilities:

  • Assist management in the development of long-range technology and operational strategies.
  • Manage/oversee initiatives to achieve solution excellence and a high level of internal and external customer satisfaction, with delivery on time and within budget.
  • Develop road map to sunset antiquated products and merge like functionality into current products.
  • Planned and implemented infrastructure projects managing risks, issues, recovery plans for off-schedule and unanticipated events.
  • Managed project teams, both strategically and tactically and oversaw contract management, planning, budgeting, implementing key strategic initiatives, documenting project, performance metrics and budgets.
  • Facilitated communications and interactions between functional groups, team members, strategic business partners and vendors.
  • Apply sound business principles and technical judgment to keep the program progressing and moving forward in a timely fashion, while maintaining a high sense of team spirit and cohesiveness.

Confidential

Director - Business Relationship Manager

Responsibilities:

  • Successfully manage strategic IT initiatives including Amazon migration to cloud computing, and enterprise Exchange services to Google applications.
  • Assist management in the development of long-range technology and operational strategies.
  • Manage/oversee initiatives to achieve solution excellence and a high level of internal and external customer satisfaction, with delivery on time and within budget.
  • Develop road map to sunset antiquated products and merge like functionality into current products.
  • Managed project teams, both strategically and tactically and oversaw contract management, planning, budgeting, implementing key strategic initiatives, documenting project, performance metrics and budgets.
  • Facilitated communications and interactions between functional groups, team members, strategic business partners and vendors.
  • Apply sound business principles and technical judgment to keep the program progressing and moving forward in a timely fashion, while maintaining a high sense of team spirit and cohesiveness.

Confidential

Project Manager

Responsibilities:

  • Instrumental in checking feasibility, designing, planning and implementing Infrastructure and Revenue based projects, Biomed Technology Projects, Telemedicine Products, GE Telemetry products.
  • Implemented GE Radiology products and Hospira Narcotic Pumps and Pharmaceutical Library.
  • Developed program management standards and streamlined project management methodologies and work flow.

Confidential

Senior Infrastructure Project Manager

Responsibilities:

  • Planned and implemented Global Avaya PBX Solutions, Enterprise Data Center infrastructure projects, WAN Projects Domestic and International, GXP Infrastructure components of the J&J Help Desk application, and Disaster Recovery Plan.
  • Developed performance QA test criteria and execute plan, Master Service Agreement (MSA) and ensure performance metrics match and exceed MSA, and daily management performance metrics.
  • Managed JnJ Infrastructure Team and conduct daily project meetings, Network Access methodology and design.
  • Service Now Infrastructure Implementation Team including CMDB creation and auto discovery, project lead.

Confidential

Senior Project Manager

Responsibilities:

  • Planned and implemented Confidential & Confidential LAN Remediation Project at the Skillman and Tobyhanna Campuses. Managed risks, issues, recovery plans for off-schedule and unanticipated events.
  • Managed project teams, both strategically and tactically and oversaw contract management, planning, budgeting, implementing key strategic initiatives, documenting project, performance metrics and budgets.
  • Facilitated communications and interactions between functional groups, team members, strategic business partners and vendors.
  • Apply sound business principles and technical judgment to keep the program progressing and moving forward in a timely fashion, while maintaining a high sense of team spirit and cohesiveness.

Confidential

Senior Project Manager/Telecommunications Manager

Responsibilities:

  • Designed enterprise-wide communication and infrastructure standards.
  • Developed Enterprise Structured Cabling Standards; a telephony master plan for 94 locations.
  • Responsible for Contract management, creating IT infrastructure road map standardizing voice and network products; Configuration Management / Change Control.
  • Implementedlibrary programs including People Counter, Self Check Out and Reservation Print Management systems; Unified Communications and mobility products; enterprise Support Center Methodology using Avaya/Nortel Call Pilot andContact Center Manager;
  • Enhanced user mobility by moving 5000 handsets to a VoIP platform using Nortel 1000E; provided basic and advanced training for NYPL user community; upgraded 1000E to High Availability using media gateways and remote signaling servers; performed 1000E redundancy testing and fail over; refined and centralized trunkage and develop fail over mythologies.

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