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Senior Business Analyst Resume

Effingham, IL

PROFESSIONAL SUMMARY:

  • Over 15 plus years of professional IT/Business Catalyst experience working as a Project Manager /Business Analyst wifin various business environments.
  • Some accomplishments/achievements working as a Business Analyst include savings in 25% direct labor cost, improved operational efficiency, improved customer satisfaction, on time completion of Govt. regulated compliance projects etc.
  • Thorough working experience of teh entire Software Development Life Cycle (SDLC) using Agile Methodology and Waterfall methodology
  • Experience creating Business artifacts such as Functional Requirement Document (FRD) / Use Case Documents, Change Control documents, Screen Mockup/Wireframes, Process Flow models, Data Models etc.
  • Experience working in an Agile environment, created User Stories for requirements using Version One, maintained Product Backlog, managing requirements churn, keeping track of Burn down chart, sizing and estimating story points,chaired and participated in sprint planning meetings and daily stand up calls etc.
  • Developed several types of internal educational activities about Agile methodology.
  • Facilitated Scrum meetings, Sprint Planning sessions and Back log sessions.
  • Over 10 years working wif mobile app development for various UX /UI
  • Experience estimating, identifying projects risks, constraints and dependencies, root cause analysis, impact analysis, conflict management and managing improvement initiatives from inception to completion
  • Experience reviewing and writing UAT test cases, analyzing defects, interacting wif QA and development teams for fixing issues/bugs, coordinating user acceptance testing (UAT) and end user training
  • Experience creating and maintaining testing artifacts - traceability matrix, test plans, test cases, defect report
  • Experience working wif onshore offshore model teams to clarify requirements for development and testing

TECHNICAL SKILLS:

Requirements Management: TFS, JIRA, MS Excel

Modeling and Designing Tools: MS Visio, Snag-IT

Defect Management: ALM

Microsoft Suite: MS Visio 2016, MS Office Professional 2016, MS Project 2016, Primivera

Other: MS SharePoint, Knowledge Link, AHA, Projector, SAP, SalesForce, Siebel

PROFESSIONAL EXPERIENCE

Confidential - Effingham, IL

Senior Business Analyst

Responsibilities:

  • Assisted teh business to develop current state of all applications across teh entire Heartland network.
  • A liaison between IT and teh business to ensure teh best applications are being implemented.
  • Developed process flows of all work groups to identify gaps and risks.
  • Independently conducts work sessions to communicate and manage system change requirements wif stakeholders in teh business and IT areas, and supports teh quality assurance team wif teh review of detailed test plans ensuring all business and system interests are incorporated
  • Provides technical system guidance and assistance to users in teh development, maintenance, and implementation of IT changes used to support business processes
  • Follows established standards and best practices for business requirements documentation, project planning, test planning, communication methodologies and status tracking and reporting
  • Performs assignments at all analytical levels including internal and external user interfaces, core processing system functions and data tables structures, external application and interface requirements, internal application architecture and application integration requirements
  • Mentors other business analysts to enhance their understanding on teh role of a BA in an Agile environment, understanding and use of best practices and procedures, project management and planning, and other pertinent areas to strengtan teh skillsets of teh BA team as a whole.

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

  • Works closely wif business stakeholders to observe, elicit and define business requirements to support changes to processes, procedures or uses of software systems
  • Worked on development of mobile app for pilots and flight attendants to have access anywhere to HR functionality.
  • Develops functional requirements for all levels of complexities related to system defect remediation, functional enhancement development for small to large sized projects over multiple work streams.
  • Independently conducts work sessions to communicate and manage system change requirements wif stakeholders in teh business and IT areas, and supports teh quality assurance team wif teh review of detailed test plans ensuring all business and system interests are incorporated
  • Provides technical system guidance and assistance to users in teh development, maintenance, and implementation of IT changes used to support business processes
  • Follows established standards and best practices for business requirements documentation, project planning, test planning, communication methodologies and status tracking and reporting
  • Performs assignments at all analytical levels including internal and external user interfaces, core processing system functions and data tables structures, external application and interface requirements, internal application architecture and application integration requirements
  • Mentors other business analysts to enhance their understanding on teh role of a BA in an Agile environment, understanding and use of best practices and procedures, project management and planning, and other pertinent areas to strengtan teh skillsets of teh BA team as a whole.

Confidential

Senior Business Analyst /Scrum Master

Responsibilities:

  • Created a database to track training compliance.
  • Developed real time reporting on training readiness
  • Daily Stand Up meetings
  • Monthly business reports developed and presented to leadership
  • Continual updates to process and procedures to align them wif State Regulations
  • Onboarding new hires
  • Revenue cycle (billing and collections of client accounts) including analysis of HIPAA transaction codes focusing on Medicare and Medicaid.
  • Developed and implemented pharmaceutical process and procedures to reduce possible abuse and align wif state regulations.
  • Facilitated process re-engineering sessions
  • Performed EDI mapping and identified risk and gaps
  • Facilitated planning process sessions wif teh L&D team
  • Gathered requirements for training process for report development

Confidential, Meadows, IL

Senior Business Analyst / Scrum Master

Responsibilities:

  • Facilitated daily Scrum Meetings and Sprint Planning Sessions for 15 Agile Teams.
  • Worked wif development team to create a mobile application for end users
  • Supported team as an agile coach for new users including how to groom user stories, facilitate Scrum sessions and how to identify impediments.
  • Facilitated meetings that gathered data so that IT could migrate to IBM Sterling Server platform.
  • Participated in Firewall management during data migration.
  • Performed process analysis on credit card process for migrated accounts to ensure there were no gaps and each followed SOX regulations.
  • Supported teh North American Consumer & Industrial Business Planning Process.
  • Led logistics team to ensure seamless move to Cisco system. Including training and DID and OTT functionality.
  • Worked wif business units to define process flows for SAP integration
  • Worked on Cross Functional Team development of internal ecommerce.
  • Performed Team Foundation Server Administration and training.
  • Translate business needs across functional teams including IT.
  • Liaison between teh business and IT
  • Assigned credit card accounts to correct Agile teams
  • Identified all accounts to be migrated and ensured they were still active.
  • Worked wif Partners and IT to ensure each account was migrated to teh correct platform.
  • Oversaw IT Security to reduce unauthorized access to consumer data.
  • Worked wif teh marketing department on new digital marketing plans.
  • Help build teh baseline budget and recommend adjustments to estimated sales volume and revenue attainment based on key growth initiatives, market growth rates, opportunities and risks.
  • Compare performance year-to-date to financial forecast and budget, identify variances and recommend adjustments to financial forecast as needed.
  • Forecast, analyze and identify sources to improve 5-year P&L performance.

Confidential, Naperville, IL

Senior Business Analyst

Responsibilities:

  • Gathered, translated, and documented functional and technical business requirements.
  • Developed a training program for new BA’s on how to work effectively wif SME’s.
  • Participated in daily scrum meetings
  • Coached business on how to write User Stories
  • B2B and B2C relationship development and procedures.
  • Documented and Developed Blue Chip training.
  • Process to implement a skilled based routing from a queue based routing and implantation of a new telecom VoIP system.
  • Mobile application development for end users to access policies and make payments.
  • Web based payment process mapping
  • IT Security & Risk Management according to HIPPA regulations.
  • Developed communication plans for all levels of management.
  • Supported teh business in teh transition to HCSC procedures and policies.
  • Mapped out current to future state including identifying gaps, risks and resolutions.
  • Led a cross functional vendor selection team for new CRM/Sales tool.
  • Participated as Communication liaison wif Corporate PMO.
  • Facilitated meetings wif cross functional teams to develop current and future state.
  • Liaison between teh business and vendor
  • Worked wif cross functional teams to implement Legal on Hold and CRM software.
  • Coached teams on hybrid Agile methodology tools.

Confidential - Morton Grove, IL

Senior Project Manager

Responsibilities:

  • Put into place a process that increased 1 to 2 IT projects per year increasing them to an average of 9 per month wifout adding resources.
  • Implementation of SAP R/3 FI/CO process mapping and reporting.
  • Mapped business process for SAP MM and PP integration.
  • Implemented Agile Methodology
  • Led team that removed Sap and purchased another CRM tool.
  • Worked wif IT to develop an external and internal web based tools.
  • Developed on teh development team that created a mobile application which allowed customers to have access anywhere to teh ordering process.
  • Process mapping for EDE Sterling servers
  • Worked wif team that developed an ecommerce tool for vendors using OTT.
  • Creation of a Retail Loyalty program
  • IT Security & Risk Management to reduce unauthorized access to data.
  • Led team which researched and purchased SalesForce.
  • Developed and implemented a new Business Service Request process connecting IT to teh business.
  • Participated in Web based business initiatives.

Confidential - Chicago, IL

Senior Business Analyst

Responsibilities:

  • Gathered, translated, and documented functional and technical business requirements.
  • Participated in Revenue Cycle data gathering meetings.
  • Considered Lead BA on teh internal readiness for ANSI 5010.
  • Collect requirements from cross functional teams.
  • Facilitated EDI process mapping sessions
  • Oversaw project budget for migration to ANSI 5010.
  • B2B and B2C relationship development
  • Experienced implementing and/or integrating IT systems utilizing project management and technical analysis.
  • Liaison between teh business and IT during Citrix implementation.
  • Worked wif mobile app development team.
  • IT Security & Risk Management to reduce possible hacking of data.
  • Developed and maintain teh project budget including monthly reporting.
  • Assisted in building a mobile application to make policy payments
  • Considered Liaison between business and IT
  • Coordinated teh preparation of financial forecasts.
  • Coordinated and document teh accurate approvals needed for project artifacts and lifecycle phases.
  • Considered Lead PM on teh ANSI 5010 working wif external customers to prepare for new ICD-10 requirements.
  • Led testing to ensure that all HIPAA transaction code requirements were followed and external customers were able to submit electronic claim.
  • Participated in teh PBM integration wif BCBS partners
  • Utilized MS Project for status, resource and budget controls
  • Assisted in designing and developing e-Learning for various topics.
  • Developed and updated project plans
  • Developed training aids for regulatory topics
  • Provided LMS/Team Room management.
  • Trained internal and external customers.
  • Set-up and maintain project document repository.
  • Monitored mapping spec development.
  • Oversaw performance SIT and UA testing.
  • Scheduled and facilitated all team meetings.
  • Managed and develop issues and risk logs, and follow-up on action items.
  • Developed weekly status reports including metrics and burn down charts.

Confidential - Oak Brook, IL

Senior Business Analyst

Responsibilities:

  • Implemented our Novation Supply Chain process wif Siebel CRM and telecom system.
  • Considered Lead BA on implementation on Revenue Cycle software wifin University Health partners and Private Practice.
  • Developed training for SAP end users on several modules including supply chain / manufacturing
  • SAP reporting and process mapping of various modules including FI/CO.
  • B2B and B2C relationship development
  • Developed SSO between Siebel and Novation to increase teh effectiveness of our Supply Chain process.
  • Utilized IBM BPM that defined current Revenue Cycles prior to implementation.
  • Team Agile Coach as teh company moved from Waterfall to Agile methodology.
  • Assisted teh business in mapping current state to future state.
  • Took part in project that brought over 6000 supply chain members on to SSO.
  • Ensured proper security infrastructure and configuration was in place and maintained.
  • Provided trouble shooting and provided service for support requests, incidents and problems.
  • Developed, monitored and updated application availability and performance metrics.

Confidential - Chicago, IL

Senior Business Analyst

Responsibilities:

  • Worked on companywide implementation of SAP wif a focus on manufacturing.
  • Utilized BPM tool to collect Process Flows prior to SAP implementation.
  • Participated in Agile activities
  • Considered Lead on integration of various acquisitions.
  • Supported teh training schedule and logistic activities associated wif a release end-user training delivery and train-teh-trainer.

Confidential, Naperville, IL

Senior Project Manager / Scrum Master

Responsibilities:

  • Telecom management for telecom upgrades including report development and upgrades
  • Responsible to verify that Telecom process was well documented and UAT was successful
  • Facilitated process meetings wif cross functional teams
  • Member of teh global Agile Implementation team
  • Worked wif cross functional teams on UX such as financial and web based.
  • Rebranding project to promote customer loyalty
  • Worked on development of mobile HR applications that potential employee candidates to complete teh hiring process.
  • Participated on Team SAP
  • Developed process mapping for Order to Cash System
  • Worked on teh project that brought our Branded Credit Card business back internally
  • Trained credit card teams including AML and KYC
  • Worked on several cross functional teams to develop ecommerce internal tools
  • Worked wif cross functional teams on global Web Redesign
  • Worked wif marketing to develop new digital marketing plans as new business was acquired IT Security & Risk Management to ensure data is not accessed by unauthorized persons
  • Facilitated E commerce development requirements gathering sessions
  • CRM Super User and started CRM Governess team (SalesForce and SAP)
  • B2B and B2C relationship development
  • Created a weekly News Letter that gave tips and tricks for all technology wif a section for Q & A from end users.
  • Participated in SAP / Cisco Implementation Lead Designer
  • Liaison wif teh B2C development team which increased consumer relationships.
  • Liaison between technical teh business to ensure that requests were being met and tested to specifications.
  • Updated credit card process to reduce fraud
  • Worked wif Web Redesign team for ecommerce, IVR changes for new business streams.
  • Worked wif sales to report on customer loyalty campaigns.
  • Led Siebel 7.7 development and training for a variety of end users including call center, Sales and Order Processing.

Confidential -Chicago, IL

Senior Business Analyst

Responsibilities:

  • Participated in SAP, Cisco Implementation Lead Designer design of overall solution for UX for
  • Team Lead on Web Redesign
  • Siebel 7.7 development and training for a variety of end users including call center, Sales and Order Processing
  • Developed a new credit policy that reduced charge backs by 80%
  • Created mobile application that allowed consumers to order music download services
  • Established a call center including vendor management for telecom upgrades. I also took a roll as Call Center Engineer,
  • Developed effective training sessions and materials using principals of adult learning and instructional design
  • Problem solving lead for UX issues

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Gathered, translated, and documented functional and technical business requirements
  • Converted Lawson to Hyperion
  • Team lead working wif all teh cross functional team developing Supply Chain requirements
  • Participated in Agile activities
  • Working wif teh business to identify Supply Chain partners
  • Completed Release Management on software conducted monthly
  • Worked wif team to develop mobile application that allowed estimators to go onsite anywhere.
  • Order to Cash process mapping
  • Implemented CRM tool (Siebel)
  • Led Supply chain training and development change management
  • Assisted teh business in developing a requisition process
  • Led Mergers and Acquisitions team
  • Led SalesForce support team
  • Participated as Capacity planner for 3 call centers across teh country
  • Developed plan to collect business requirements for mobile app that allowed estimators to access information anywhere.
  • Responsible for status of all project wifin Primavera for all current and new telecom functionality.
  • Responsible for maintaining current IVR, scripting and trunking
  • Developed ad-hoc reports as needed

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