SUMMARY:

• Business Architect with Proven Success in Leading and Guiding Teams
• As an analytical and dynamic individual who has a proven history of exceeding expectations through performance, I can combine my effective communication skills with functional knowledge to identify opportunities and deliver a satisfactory outcome while working alone or as a part of a larger team.
• I position myself as a top - performing sales, marketing, and business-analyst professional with proven ability to drive business expansion through aggressive improvement initiatives that deliver revenue growth, market share, and market penetration.
• I am also a strategic thinker who can plan and implement supportive business tactics to reach corporate objectives through creative and innovative marketing and sales strategies.
• Experience with Gap Analysis to check the comparability of existing systems with new business requirements.
• TWOS and scenario analysis for analyzing business needs and assisting clients in setting KPIs & business objectives.
• Eliciting & writing business requirements, specifications and planning end-user forms.
• Categorize and capture requirements and Business objectives in Pega (DCO)
• Mentor and train client and business stakeholders in the solution functionality that has been built on PEGA system.
• Experienced in BA roll for each stage in the project development.
• Generating PEGA application profile and documenting the application
• Organize kick-off meeting & Grooming elaboration Sessions (Follow up on assigned parking lot items, manage feedback with IT, act as liaison for customer training and drive towards scope of the meeting)
• Designing case life cycle and modeling complex process flow.
• Managing case life cycle exceptions in Designer studio.
• Consult with Subject Matter Experts, Product Owners and team members to define and articulate the business problems and product vision, developing user stories and acceptance criteria.
• Experience in various rules and features like SLA, correspondence, reports, routing, listeners (File, Email, MQ), connectors and SOAP services.
• Continuous improvement principle in all work approaches (KAIZEN).
• Manage and develop relationships with key internal and external stakeholders.
• Strong business background in marketing, sales, contract negotiation and accounting.
• Communicate ideas in both technical and user-friendly language and proactively assess, clarify, and validate customer requirements to system architects.
• Setting the requirements and acceptance criteria for purchasing marketing and sales software.
• Implementing strategy, delivering objectives and achieving high level business outcomes.
• Knowledge about PEGA call and Pega Chat products
• Knowledge in PEGA PMF
• Prepare, present, and demonstrate final products to customers.
• Formulate use case diagrams via UML and use cases preparation for the user Acceptance Testing (UAT).
• Translating customer engagement feedback into tangible ideas and plans.
• Experienced in Business requirement analysis, use story development for projects developed using PRPC.

HIGHLIGHTS:

Certified Pega Business Architect

Web Technologies (HTML, CSS)

Graphic & Web Designing

Excellent Interpersonal Skills, Communication & Customer Handling.

SQL (Structure Query Language).

Forecasting and Strategic Planning

Analytical thinking

Creative Problem Solver and leadership skills

Attentive to Details

Decisive and Result-Driven

Photoshop & Corel Draw, Illustrator, Free Hand and Smart Draw

Microsoft Office Suite (expert)

PROFESSIONAL EXPERIENCE:

PEGA Business Architect

Confidential

Responsibilities:

• Formulating and designing the business concepts and structure for a Real Estate Case Management PEGA application
• Use stories designing, eliciting requirements, profiling and documenting, grooming sessions setting, designing process flows and case life cycle.

Business development manager

Confidential

Responsibilities:

• Initiating and guiding in launching (AS400) for Sales, Inventory and finance Modules
• Managed database, requirements, specifications, and accepting criteria.
• Managing projects, allocating resources, monitoring deliverables, participating in user acceptance tests sessions, and process change requests.
• Conduct elaboration and grooming meetings with subject matter experts inside the company.

Marketing and Management Instructor

Confidential

Responsibilities:

• Lecturing on marketing, strategic management and contemporary management.

Marketing Manager

Confidential

Responsibilities:

• Establishing and implementing the new CRM system.