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Pega Business Architect Resume


  • Business Architect with Proven Success in Leading and Guiding Teams
  • As an analytical and dynamic individual who has a proven history of exceeding expectations through performance, I can combine my effective communication skills with functional knowledge to identify opportunities and deliver a satisfactory outcome while working alone or as a part of a larger team.
  • I position myself as a top - performing sales, marketing, and business-analyst professional with proven ability to drive business expansion through aggressive improvement initiatives that deliver revenue growth, market share, and market penetration.
  • I am also a strategic thinker who can plan and implement supportive business tactics to reach corporate objectives through creative and innovative marketing and sales strategies.
  • Experience with Gap Analysis to check the comparability of existing systems with new business requirements.
  • TWOS and scenario analysis for analyzing business needs and assisting clients in setting KPIs & business objectives.
  • Eliciting & writing business requirements, specifications and planning end-user forms.
  • Categorize and capture requirements and Business objectives in Pega (DCO)
  • Mentor and train client and business stakeholders in the solution functionality that has been built on PEGA system.
  • Experienced in BA roll for each stage in the project development.
  • Generating PEGA application profile and documenting the application
  • Organize kick-off meeting & Grooming elaboration Sessions (Follow up on assigned parking lot items, manage feedback with IT, act as liaison for customer training and drive towards scope of the meeting)
  • Designing case life cycle and modeling complex process flow.
  • Managing case life cycle exceptions in Designer studio.
  • Consult with Subject Matter Experts, Product Owners and team members to define and articulate the business problems and product vision, developing user stories and acceptance criteria.
  • Experience in various rules and features like SLA, correspondence, reports, routing, listeners (File, Email, MQ), connectors and SOAP services.
  • Continuous improvement principle in all work approaches (KAIZEN).
  • Manage and develop relationships with key internal and external stakeholders.
  • Strong business background in marketing, sales, contract negotiation and accounting.
  • Communicate ideas in both technical and user-friendly language and proactively assess, clarify, and validate customer requirements to system architects.
  • Setting the requirements and acceptance criteria for purchasing marketing and sales software.
  • Implementing strategy, delivering objectives and achieving high level business outcomes.
  • Knowledge about PEGA call and Pega Chat products
  • Knowledge in PEGA PMF
  • Prepare, present, and demonstrate final products to customers.
  • Formulate use case diagrams via UML and use cases preparation for the user Acceptance Testing (UAT).
  • Translating customer engagement feedback into tangible ideas and plans.
  • Experienced in Business requirement analysis, use story development for projects developed using PRPC.


Certified Pega Business Architect

Web Technologies (HTML, CSS)

Graphic & Web Designing

Excellent Interpersonal Skills, Communication & Customer Handling.

SQL (Structure Query Language).

Forecasting and Strategic Planning

Analytical thinking

Creative Problem Solver and leadership skills

Attentive to Details

Decisive and Result-Driven

Photoshop & Corel Draw, Illustrator, Free Hand and Smart Draw

Microsoft Office Suite (expert)


PEGA Business Architect



  • Formulating and designing the business concepts and structure for a Real Estate Case Management PEGA application
  • Use stories designing, eliciting requirements, profiling and documenting, grooming sessions setting, designing process flows and case life cycle.

Business development manager



  • Initiating and guiding in launching (AS400) for Sales, Inventory and finance Modules
  • Managed database, requirements, specifications, and accepting criteria.
  • Managing projects, allocating resources, monitoring deliverables, participating in user acceptance tests sessions, and process change requests.
  • Conduct elaboration and grooming meetings with subject matter experts inside the company.

Marketing and Management Instructor



  • Lecturing on marketing, strategic management and contemporary management.

Marketing Manager



  • Establishing and implementing the new CRM system.

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