PEGA Business Architect Resume

SUMMARY:

Business Architect with Proven Success in Leading and Guiding Teams
As an analytical and dynamic individual who has a proven history of exceeding expectations through performance, I can combine my effective communication skills with functional knowledge to identify opportunities and deliver a satisfactory outcome while working alone or as a part of a larger team.
I position myself as a top - performing sales, marketing, and business-analyst professional with proven ability to drive business expansion through aggressive improvement initiatives that deliver revenue growth, market share, and market penetration.
I am also a strategic thinker who can plan and implement supportive business tactics to reach corporate objectives through creative and innovative marketing and sales strategies.
Experience with Gap Analysis to check the comparability of existing systems with new business requirements.
TWOS and scenario analysis for analyzing business needs and assisting clients in setting KPIs & business objectives.
Eliciting & writing business requirements, specifications and planning end-user forms.
Categorize and capture requirements and Business objectives in Pega (DCO)
Mentor and train client and business stakeholders in the solution functionality that has been built on PEGA system.
Experienced in BA roll for each stage in the project development.
Generating PEGA application profile and documenting the application
Organize kick-off meeting & Grooming elaboration Sessions (Follow up on assigned parking lot items, manage feedback with IT, act as liaison for customer training and drive towards scope of the meeting)
Designing case life cycle and modeling complex process flow.
Managing case life cycle exceptions in Designer studio.
Consult with Subject Matter Experts, Product Owners and team members to define and articulate the business problems and product vision, developing user stories and acceptance criteria.
Experience in various rules and features like SLA, correspondence, reports, routing, listeners (File, Email, MQ), connectors and SOAP services.
Continuous improvement principle in all work approaches (KAIZEN).
Manage and develop relationships with key internal and external stakeholders.
Strong business background in marketing, sales, contract negotiation and accounting.
Communicate ideas in both technical and user-friendly language and proactively assess, clarify, and validate customer requirements to system architects.
Setting the requirements and acceptance criteria for purchasing marketing and sales software.
Implementing strategy, delivering objectives and achieving high level business outcomes.
Knowledge about PEGA call and Pega Chat products
Knowledge in PEGA PMF
Prepare, present, and demonstrate final products to customers.
Formulate use case diagrams via UML and use cases preparation for the user Acceptance Testing (UAT).
Translating customer engagement feedback into tangible ideas and plans.
Experienced in Business requirement analysis, use story development for projects developed using PRPC.

HIGHLIGHTS:

Certified Pega Business Architect

Web Technologies (HTML, CSS)

Graphic & Web Designing

Excellent Interpersonal Skills, Communication & Customer Handling.

SQL (Structure Query Language).

Forecasting and Strategic Planning

Analytical thinking

Creative Problem Solver and leadership skills

Attentive to Details

Decisive and Result-Driven

Photoshop & Corel Draw, Illustrator, Free Hand and Smart Draw

Microsoft Office Suite (expert)

PROFESSIONAL EXPERIENCE:

PEGA Business Architect

Confidential

Responsibilities:

Formulating and designing the business concepts and structure for a Real Estate Case Management PEGA application
Use stories designing, eliciting requirements, profiling and documenting, grooming sessions setting, designing process flows and case life cycle.

Business development manager

Confidential

Responsibilities:

Initiating and guiding in launching (AS400) for Sales, Inventory and finance Modules
Managed database, requirements, specifications, and accepting criteria.
Managing projects, allocating resources, monitoring deliverables, participating in user acceptance tests sessions, and process change requests.
Conduct elaboration and grooming meetings with subject matter experts inside the company.

Marketing and Management Instructor

Confidential

Responsibilities:

Lecturing on marketing, strategic management and contemporary management.

Marketing Manager

Confidential

Responsibilities:

Establishing and implementing the new CRM system.

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