SUMMARY

• 7+ years of IT Experience as CRM Consultant, Business analyst, Salesforce.com Administrator and Developer.
• Experience in administration, configuration, Implementation, and Support of salesforce CRM, applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in all phases of Software Development Life Cycle (SDLC) including Requirements analysis, Design, Implementation.
• Experience on working with Service Cloud, Sales Cloud, Community Cloud and Marketing Cloud.
• Experience in designing Lightning Components, Lightning Pages and Apps according to Client Requirements.
• Experience in creating enterprise level applications using Service Cloud and Customer Portal.
• Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Experience developing Force.com commercial business applications as part of a collaborative team.
• Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API
• Knowledge of Apex, Visualforce, Salesforce APIs, SOAP- and/or REST-based web services, and SOQL/SOSL.
• Experienced in APEX programming, VisualForce pages, Classes, Controllers, Triggers, Data Loader, AppExchange, Web Services, Components, Custom Objects, Workflows & Approvals, Dashboards, Reports, Analytic Snapshots, etc.
• Experience with databases and programming languages - MySQL, jQuery and PHP
• Experienced in handling data migration and code deployment using data loader in SFDC environments
• Experience developing interactive web-based applications.
• Proficiency in developing in Force.com Visualforce pages, Managed Packages, and integration to other third party solutions.
• Well experienced with Git and Git Hub for version control and code repository.
• Experienced with Jenkins as continuous integration tool.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements
• Strong knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer and in apex programing.
• Experience in Integration and Data services architecture and techniques: SOAP, REST, JSON
• Experience in building interactive user Interfaces using JavaScript, JQuery, BootstrapAngular JS
• Experience in implementing apexbatchableandSchedulableinterfaces considering salesforce limitations
• Ability to manage multiple tasks while maintaining organization and timely completion of projects
• Extensively worked on creating and customizing the Reports, Analytic snapshots and Dashboards.
• Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
• Capable of handling multi-tasking and Willingness and ability to quickly adapt and learn.
• Developed and maintained source to target data mapping document for ETL processes
• Developed Apex Classes, Controller Classes and Apex Triggers depending on the functional needs related to the application.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Languages, Apex Salesforce CRM, Class/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Formula Fields, Standard Controls, Workflows Rules & Approvals, REST API.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com, Explorer, Force.com Data Loader, Force.com Platform, Aura Framework, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS

Programming Web and Graphics: C++, Java, Java Script, HTML, CSS, XML

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, Columbus, GA

Salesforce Developer

Responsibilities:

• Work closely with sales team and business analysts to perform detailed analysis of business and user requirements, design the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Build Apps Visually with Lightning App Builder.
• Develop re-usable UI Components with the Lightning Framework.
• Create new apps using Aura Framework components such as aura:iteration, ui:button.
• Create new components and events using browser supported technologies like HTML5,CSS3,JavaScript.
• Create email templates and inbound emails using VisualForce for clients and customers.
• Applying the lightning console to the service cloud customer service management solutions and Live Agent for helping representatives and agents for managing cases faster,track customer history,view dashboards etc.
• Querying Salesforce tables using SOQL & SOSL using Apex codes which is compiled on Force.com platform.
• Using Apex Codes for Looping Control structures to help bulk processing.
• Applying Apex Codes for DML calls to insert, update and delete records.
• Using Apex Codes for automating the process of Custom API calls, sending and receiving emails.
• Design and deploy the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages for automating business logic.
• Work as a customer relationship manager (CRM) using Salesforce Sales Cloudplatformto supportsales, Marketing Cloud and customer support in bothbusiness-to-business (B2B)and business-to-customer (B2C)contexts.
• Apply sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns.
• Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofSalesforce.com.
• Maintained security and enforced sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges.
• Created technical specification documents for newdevelopersand new users.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Sales Cloud & Service Cloud, HTML, Java Script, Apex Language, SQL, VISUALFORCE, APEX Triggers, SOQL & SOAP, Force.com IDE, SOAP API, REST API, Windows.

Confidential,NY

Salesforce Developer/Admin

Responsibilities:

• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Used the Lightning resources for Salesforce app customization.
• Developed Visualforce pages using Apex code
• Developed visualforce pages for proprietary Salesforce application to track the flow of business
• Experienced in managing processes for documenting, communicating and testing code releases from Sandboxes to Production environments.
• Applied Apex Codes for complex business logics to save data on rows.
• Used Apex Codes to create additional web services of API functionalities to expose logics within salesforce and in external applications.
• Applied community cloud services to Improve Engagement with Customers, Partners, and Employees
• Created Customer Service and Account Portals in community cloud
• Delivering service everywhere through Field service lightening, omni Routing, Social Customer Service.
• Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
• Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.
• Set up Salesforce to maximize marketing to keep pace with rapidly changing program operations and procedures
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages for automating business logic
• Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns
• Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules and Marketing Cloud in generating leads.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visualforce (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, NY

Salesforce Admin

Responsibilities:

• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Used Apex Codes to thread together multiple query and DML statements into a single unit of work on the Salesforce server.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application
• Supported internal and External Audits on apps and user access to functions and tools, and business process
• Built sites pages in Salesforce. These sites pages are hosted in other systems and users can create the cases/Customer feedback records through sites pages. And these users don’t consume any salesforce license. The Sites pages will provide them with the latest information on the cases they raised.
• Implemented the "Knowledge one" feature in Salesforce. With this Sales Rep's can view the knowledge articles and solve them with very less turnaround time.
• Performed tuning Triggers, classes and visual pages to provide better user experience and avoid hitting governor limits.

Environment: Apex Classes, Triggers, Visualforce (Pages, Component & Controllers), Web Service, Apex Callouts, HTML, Java Script, Java Script Remote Objects, Communities, Chatter, JQuery, Angular JS, Data Loader, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business
• Managed change control for the SFDC application of both new functionality requests and environmental management.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules
• Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Set up Salesforce to maximize marketing to keep pace with rapidly changing program operations and procedures
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages for automating business logic
• Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns
• Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visualforce (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce Admin

Responsibilities:

• Performed the roles ofSalesforce.com Administratorin the organization.
• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements like HR, Employee and customer accounts
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Customized variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions
• Implemented case management automation (on Case Object) to track and solve customer's issues
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided CRM functional design solutions for customers, including full life-cycle implementation.
• Worked on preparing Technical Design Document and Waterfall methodology
• Administered, configured and managedSalesforceapplication user Profiles, Roles, Permission Sets, Page Layouts, Record types, generating Security tokens and upgrade to managed app exchange packages
• Developed Workflow rules, Approval process and Validation Rulesn various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions
• Created relationships among objects using Lookup and Master-detail relationships.
• Participated in the training sessions provided by theSalesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, Controllers, SharingRules, Workflows, Email Updates, Eclipse IDE, JavaScript, Bootstrap, jQuery, CSS, Web Services API.

Confidential

Business Analyst

Responsibilities:

• Captured Business Requirements from end users and created Business Requirement Documents and the Functional Specification Documents.
• Used techniques like Brainstorming, conducted meetings and held JAD sessions with development, database and business teams to clarify the requirements.
• Involved in Requirement Analysis, Estimations and Approach Design
• Involved in web services Development
• Managing Users, Profiles and Roles
• Capture Business rules for routing of workflow items based on key business data elements.
• Capture Requirements for Management reporting for workflow and productivity.
• Create Use Cases for Claim Adjuster actors to run reports and process workflow items.
• Support development of a Security Rule Base to define Roles within the new system.
• Coordinate between Technical, Business and QA teams for verification of information and facilitate.
• Participated in Requirement Review meetings with Business team, QA team and Development team.
• Recommended prioritization and potential corrective action for the defects.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Documentation: Prepare Functional Design document and Technical specification for the bug fixes and enhancements.