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Salesforce Project And Technology Manager Resume

San Diego, CA

SUMMARY

  • IT professional with over 12+ years of diversified proficiency with almost around 5+years’ experience in SFDC,SOQL,SOSL, SOAP and REST API,Salesforce lightning design system, tips and tricks, Sales Cloud, Salesforce Pardot B2B Marketing Automation,Salesforce.com CRM, Force.com Platform as an Administrator and Developer in Salesforce.com with experience in Apex Coding Language, Visualforce code, Jenkins and Github, Edge,CPQ Configure Price Quote,Steelbrick,Java Coding, Amazon AWS, JQuery, C++, HTML, .NET, Google Chart API and Oracle.
  • Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
  • Highly skilled in Salesforce.com (SFDC) development and implementation.
  • Expertise on lightning authentication and security, Canvas, Mobile SDK and expertisein customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, Approval Workflow, Validation Rules, SFDC implementation and customization, and an in - depth understanding of SFDC CRM business processes and configured user security permission in compliance with organization need, performed integration of SFDC with external Web Service API’s and Configuration of Salesforce.com CRM to populate and maintain data.
  • Experience in date integration with ERP application like SAP, pervasive, and Cast Iron.
  • Proficient with Sales Cloud, Service Cloud, Call Center, Force.com Chatter and App exchange on Salesforce.
  • Worked with Approval Processes, custom Tabs, custom reports,and design of VisualForce Pages, Snapshots, and Dashboards.
  • Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and extensive experience in data migration and integration using Data Loader.
  • Experience in cloud technology and on-premise infrastructure integration for Salesforce.com.
  • Excellent experience in using Oracle 10g/9i, SQL Server 2005 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
  • Expert in force.com Web services API for implementing web services in the application for access to data from different users and working with Force.com IDE and SFDC Sandbox environment.
  • Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package,Sandbox data loading, &Custom Application.
  • Worked with IDE tools: Eclipse, JBuilder and Force.com Eclipse IDE Plug-in, Explorer, Force.com Migration, Excel connector.
  • Strong knowledge of analyst, Oracle, Java, Software developer, Networking and implementing salesforce Custom Objects, Junction Objects, Master detail relationships and lookup relationships.
  • Hands on experience in analysis, design, development, and testing of the SFDC application.
  • I am a skilled problem solver and an efficient team player who can effectively work in both independent and collaborative work environments, quick learner, self-starter, utilize excellent communication and interpersonal skills, and can effectively communicate technical issues and resolve problems at all levels of the organization to reach deadlines. Excellent team player, self-motivated with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

  • Salesforce.com SFA
  • Apex Triggers
  • Apex Classes
  • Salesforce CRM
  • Classes/Controllers
  • SOQL
  • SOSL
  • VisualForce Pages/Components
  • Workflow rules
  • Force.com Eclipse IDE Plug-in
  • Force.com Sandbox
  • Force.com Data Loader
  • S-Controls
  • Apex Web Services
  • MS SQL Server 2005/2008
  • SSRS
  • DTS
  • PL/SQL
  • Oracle 10g/9i
  • MS Access and MySQL
  • Eclipse
  • XML
  • Excel Connector
  • Force.com Platform (Sandbox and Production)
  • C
  • C++
  • Java
  • Java Script
  • ASP.Net
  • PHP
  • XML
  • LAN
  • WAN
  • Ajax
  • SQL
  • HTML
  • DHTML windows XP/Vista
  • Linux/Unix
  • Macintosh
  • MS SQL
  • AX 2012
  • Service Now
  • Project Server 2013
  • FPX CPQ
  • Intra/Extranet
  • Amazon AWS
  • Streamline Communication
  • Track Progress
  • Smartsheet
  • Wrike
  • Trello

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Salesforce Project and Technology Manager

Responsibilities:

  • Oversee development environments, document and maintain development coding standards, policies, and best practices and focuses on SDLC activities using Agile methodologies.
  • Directs the team of developers in the areas of salesforce architecture, technical direction, future planning and standard development practices.
  • Managing Business Processes and monitors the execution of department and processes and initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers.
  • Lead and document weekly project status meetings and reporting on project status.
  • Manage, developers and Administrate Salesforce.com application and training, manage daily activities, establish priorities.
  • Responsible for implementation and management of Salesforce development for various initiatives.
  • Estimate timelines, budgets, and resources for each assigned project.
  • Leading and Establishing departmental strategy and tactics, and contributes to operational strategy formulation and execution.
  • Manage a variety of projects simultaneously from banner campaigns to complex custom solutions.
  • Effectively monitor progress against project plans, identifying risks, issues, and mitigation strategies. Create detailed schedules, burn down and velocity charts, project progress reports, and other deliverables essential to project execution and control.
  • Create, maintain and publish the Program Development Plan (PDP) that communicates tasks, milestone dates, status and resource allocation to key business stakeholders.

Confidential, San Diego, Ca

Senior Salesforce Admin and Developer/Architect/Consultant

Responsibilities:

  • Developed the Apex classes, VisualForce pages, Batch Apex, SOAP and REST API, Salesforce Pardot B2B Marketing Automation,Triggers anduse Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals.
  • Worked with various SFDC objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like visual Force, Force.com API and Web Services.
  • Created the company profile, set up new users, defined roles and set up public groups and worked with CPQ and Steelbrick.
  • Involved in Implementation and Design of Campaigns, Cases, Issues and Orders Management and Product Rejection module.
  • Designed various Custom Objects, Tabs, Validation Rules on the Objects, Components and Visual Force Pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Developed templates using Edge, and crew platform,defined approval actions on them to automate the approval processes.
  • Extended native SFDC reports to leverage custom fields to create meaningful reports and dashboards.
  • Utilized Apex Classes, Controller and Apex Triggers for various functional needs in the application.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports for different user profiles.
  • Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Implement lightning design system, tips and tricks. Using lightning experience to reinventing the desktop environment to better support sales process and created the company profile, set up new users, defined roles andset up public groups.
  • Designed lightning authentication and security, Canvas, Mobile SDK with lightning experience.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administrative tasks like creating and maintaining user profiles and privileges andmaintained security and enforced sharing rules and access settings.

Confidential, Temecula, CA

Salesforce Admin/Business Analyst

Responsibilities:

  • Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Uses tools such as functional specifications, process flow diagrams, and matrices to document existing processes, problems, needs, causes and proposed solutions.
  • Develops RFP’s request for proposal, as necessary, to acquire packaged programs on the market.
  • Researches and reviews packaged programs on the market against the requirements as defined during analysis.
  • Uses technology tools available(i.e. ROI IEP, UniBasic, Visual Basic, HTML/Internet/Intranet, MS Access, MS SQL) to develop custom solutions as defined during analysis and design.
  • Customized Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
  • Interacted with various team members to gather requirements and documented need for Salesforce task.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
  • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures and created a Business Requirement Document.
  • Implemented the requirements on SFDC platform and Force.com IDE Plug-in using Eclipse.
  • Created company profile, set up new user profiles, define roles and maintain system security, sharing rules, and access settings.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages.
  • Created and deployed Several Reports using salesforce.com platform.
  • Worked on Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Performed the roles of Salesforce.com Analyst/Developer and Administrator in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Involved in identifying, planning and implementing new SFDC features and functions( new screens, workflow, Force.com, Objects, reports, apex code) to meet business requirement. And Designed Visual Force pages for UI.
  • Designed and Developed Apex classes, custom controllers and extensions.
  • Serves in consulting role with user departments to analyze and understand business needs, opportunities, or problems as they relate to the deployment of information technology solutions and used Data Management to run regular maintenance.
  • Used JavaScript, Developed apex classes, Controller classes and apex triggers for various functional needs in the files.

Confidential, Springs, GA

Salesforce Developer Powder

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for SalesForce interface development and documented the Business and Software Requirements.
  • Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
  • Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
  • Developed the Apex classes, VisualForce pages, Batch Apex, Triggersas part of the Product Return in On time Application.
  • Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components andVisualForce Pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Customizedemail templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Hand on experience by using An ETL (Informatica) tool performed data loading from external system to On time Application and On time Application to external system.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
  • Implemented profiles and Object and field level security to hide critical information on the profile users.
  • Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
  • Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Confidential, Atlanta, GA

Salesforce Administrator and Developer

Responsibilities:

  • Performed the roles of Salesforce Consultant and administrator in the organization.
  • Training corporation on Salesforce.com, CRM application, SFDC platform, Apex, visual Force, Tabs, Workflow.
  • Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution, and Created report folders to assist managers to better utilize SFDC as a sales tool.
  • Configured various Reports and Dashboards for different user profiles based on the need in the organization.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • DevelopedVisualForce components and attributes to override the look and feel of standard VisualForce components.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards, also develop and configure the salesforce.com instances and force.com applications
  • Designed, and deployed the Custom objects, Entity Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
  • Integrated, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application, and used the Force.com explorer to build and test SOQL and SOSL queries
  • Developed various Reports and Report Folders for different user profiles based on the need in the organization.
  • Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Developed APEX classes, Visualforce pages and APEX triggers to advance the custom functionality as per the requirements, andused the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
  • Worked on APEX programming with JavaScript in Eclipse IDE 3.4 and developed Apex classes, Apex Triggers for various functional needs in the application.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

  • Created design documents for software development using software development tools such as vision,Rational.
  • Identified, researched, investigated, and documentedbusinessprocesses and Use Case Scenarios.
  • Authored, maintained and published technical and business documents on share point.
  • Created detailed use case, activity diagrams and flowcharts based on requirements gathering.
  • Created workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
  • Assisted with user testing of systems (UAT), with developing and maintaining quality procedures.
  • Conducted UAT with thebusiness and Worked with testing teams to accomplish timely release objectives.
  • Track the progress of the project and identify and showstoppers prior to the install.
  • Worked as a coordinator and sole point of contact for two large scale projects throughout the development.
  • Providing technical solution vendors and implementing new software and action plans, tasks and deadlines.
  • Testing and deployment stages and making sure that the timelines are met and quality is adhered to.
  • Responsible for setting deployment milestones, identifying risks, evaluating and prioritizing alternative solution.
  • Use SQL to design inquiries to locate data across multiple subsystem, and used detailed knowledge of application features and functions to assess the scope and impact of businessneeds throughout analysis.
  • Created test cases(XML) for unit testing all product changes to catch and eliminate any errors in earlier phases.
  • Assisted with Test Cases and developed strategies with Quality Assurance group to implement them.
  • Making sure that all the test results have been reviewed and are getting the same implemented in live environment.

Confidential

Business Analyst

Responsibilities:

  • Conducted user interviews at both in-house and client locations, gathered and analyzed requirements.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams.
  • Created workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
  • Assisted with user testing of systems with developing and maintaining quality procedures.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Performed System and Integration Testing along with testers. Conducted UAT with thebusiness.
  • Assisted with Test Cases and developed strategies with Quality Assurance group to implement them.
  • Gathered business requirements from end users keeping in mind their need for the application, and documenting it for the developers andIdentified, researched, investigated, and documentedbusinessprocesses and Use Case Scenarios.
  • Prepared comprehensive business requirement documents using Rational Requisite Pro that provided appropriate scope of work for technical team to develop the overall system.

Confidential

IT supervisor/Network Technician

Responsibilities:

  • Planned, Organized, Scheduled, and supervised the day to day technical support operation.
  • Create tickets, close tickets and escalate tickets using Remedy ticketing system.
  • Installations, troubleshooting, and customer service issues and development for technical support team.
  • Implementation of disaster, recovery procedures, maintained logs of all issues, Scheduled training.
  • Conducted support for call center network involving LAN,WAN, windows servers and switches.
  • Responded to requests for technical assistance in person, via phone, and electronically.
  • Provided instructions on network services to users. Worked with other members of the network.
  • Provided users with Data/System recovery services in cases of data loss or computer crashes.
  • Performed proactive maintenance and configuration of backup devices and software as well as server managed antivirus solutions and identified and escalated situations requiring.

Confidential

Network Technician

Responsibilities:

  • Used Ticketing system which helped to resolve client’s day to day problems and manage IT processes.
  • Troubleshoot straightforward networking problems by investigating underlying problems with LAN/WAN configuration.
  • Helped in designing the company website using script languages HTML, CSS, JavaScript.
  • Resolved internet connectivity problems, installation tasks, and coordinated system changes.
  • Tracked and routed problems/requests, and documented resolutions.
  • Supported 1000+users across multiple business units, including private and government banks.
  • Managed client’s LAN and supported all computer systems used to keep business running.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software.

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