SUMMARY

• Salesforce Certified Administrator with over eight years of experience in SFDC CRM Platform both as Administrator and Developer and worked with Sales, Service, Marketing and Communities Clouds.
• Working experience on various phases of Software development life cycle (SDLC) in highly adaptive environments.
• Proficient in administrative tasks like Managing Users, Apps, Territories, Profiles, Security Controls, Domain Management, Workbench, Mobile, Desktop and Data mapping.
• Experience developing Apex Classes, Triggers, Visualforce pages, Lightning Components, Workflows and Integrations.
• Worked extensively with Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards, etc. and created various Custom Objects, Roles, Groups, Pick Lists, Sharing, Validation, Escalation and Assignment rules, Email Services, Lookup and Master - Detail relationships, Page Layouts, Formulas, Queues, Quick Actions and Approval Processes.
• Experience in data Management using Data Loader, Data Import Wizard.
• Hands-on experience integrating Salesforce with other Applications using SOAP, REST API’s.
• Worked with Conga Composer App for creating templates for on-demand report generation.
• Enabled Wave Analytics for better visualization of data by assigning permission set licenses and permission sets to users, SAQL queries to directly access Analytics cloud data and Einstein integration.
• Experience with SteelBrick and Apttus CPQ software for automating the Quote to Cash process.
• Experience deploying code from sandbox to production environment and address issues related to functionality, integration, merging, mock validating new and existing code changes
• Expertise with Schema builder, Object Oriented Design (OOD) and Analysis (OOA) based on Unified Modeling Language (UML) architecture.
• In-depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation).
• Familiarity with Recent Launch features bySalesforce like EinsteinHigh Velocity Sales, EinsteinLead Scoring, Lightning Voice, Surface Duplicates across objects, Sales console.
• Eager take ownership of the responsibilities.
• Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.
• Eager to learn new technologies that will improve my skills and benefit the organization.

TECHNICAL SKILLS

Salesforce.com: Sales, Service & Marketing cloud, Apex Classes & Triggers, Visual Force Pages, Custom Objects, Dashboards, Workflows & Approvals, Force.com Web Services API, Chatter, Data Migration, AppExchange, Salesforce1.

Salesforce Tools: Force.com IDE, Explorer, Migration Tool, Excel Connector.

Languages & Web Technologies: Apex, Java, PL/SQL, C, C++, HTML, XML, JSON, CSS, PHP, AJAX, JavaScript.

Deployment Tools: Force.com Migration Tool(ANT), Change Sets.

Data Migration Tools: Data Import Wizard, Data Loader, Workbench, ETL Tools.

Other Tools: Microsoft Office Suite, UML Tools, Eclipse, Notepad++.

PROFESSIONAL EXPERIENCE

Confidential - Nashville, TN

Lead Salesforce Consultant

Responsibilities:

• Interacted with Business Users and understood the Business Model, involved in Requirement Gathering and translating the needs in technical terms and developed the Data Model.
• Participated in daily scrums, worked with Scrum Master, QA Team on projects/issues, timelines & priorities.
• Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.
• Migrated the org from Salesforce Classic to Salesforce Lightning.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Bootstrap, Angular JS and jQuery.
• Re-engineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated Salesforce with Informatica and migrated data using Data Loader and Data Import Wizard.
• AdministeredWavePermission Set Licenses, Permission Sets and configured Dataflows and Dataset Recipe.
• Created and executed test plans based on user stories related to new capabilities delivered in Salesforce, such as Salesforce Einstein, duplicate detection, mass inline edit, spilt view, branding and custom apps
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created different Workflow Rules and Approvals for various commission processes dependent on record types.
• Involved in creating new Lightning pages and build customSalesforce1mobile Lightning apps for different business groups in the organization using Lightning App Builder.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created templates, approval processes, process builder, approval page layouts and defined approval actions on them to automate the processes.

Confidential - Montgomery, AL

Salesforce Marketing Cloud (Exact Target) Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer by providing technical and functional guidance to Clinical and Credentialing Project Team regarding Salesforce functionality and implementation best practices
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Managed development strategies for digital marketing efforts with a focus on demand generation for ExactTarget.
• Drove implementation of ExactTarget, Pardot and Salesforce to drive leads and opportunities by program, region, product and channel.
• Enabled regional and local marketing teams to develop programs and campaigns.
• Advised clients on B2B + B2C CRM/email marketing program development, best practices, ESP/CRM migration, integration, implementation & optimization to increase UX, acquisition, engagement, conversion, revenue, AOV, ROI, retention, LTV.
• Assisted in Steelbrick CPQImplementation gathering data and talking to groups across company.
• New and existing product implementation and maintenance including but not limited to the creation of new data tables, part numbers, pricing and programming of new rules and logic.
• Resolved data issues preventing accurateSteelbrickCPQ performance.
• Created custom objects and custom fields in Lightning environment.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed high quality, reusable and maintainable code using Apex, Visual Force, SOQL, Apex Triggers and integrating force.com systems with third party systems for enterprise using SOAP, RESTFUL Services.
• Worked in roll out ofSalesforce1withmobileexperience and developed lightning components and controllers, helpers and styles.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Built reusable UI/UX components with Lightning component framework.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external systems.

Confidential - Mahwah, NJ

Salesforce Admin/Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering to Deployment and maintenance.
• Configuration and administration of SalesForce.com enterprise edition and worked with Sales, Service and Marketing (Exact Target) Clouds.
• Developed Rest API callouts to perform data sync between salesforce and Apttus
• Strong functional knowledge of Order Management, QTC, Configuration, Pricing and quoting functionality.
• Designed, developed and implemented solutions for the Apttus CLM system deployed on the Salesforce platform.
• Implemented Agile Methodologies (SCRUM) with Bi-weekly Sprints with the team.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules per the application requirements.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and Customized Reports and Dashboards and enabled feed tracking to track usage for productivity and performance of business centers and their sales teams through Chatter.

Confidential - San Jose, CA

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer by providing technical and functional guidance to Clinical and Credentialing Project Team regarding Salesforce functionality and implementation best practices
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Created different workflow rules, approval processes and validation rules.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Customized Applications, Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Customized Dashboards to track project status and performance of business centers.
• Integrated the Web Services for extracting the data from external systems.

Confidential

Salesforce Administrator

Responsibilities:

• Worked on Sales Cloud Standard and Custom Objects like Accounts, Contacts, Leads, Opportunities, Activities, Layouts, record types and validation rules.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Created new custom objects, assigned fields, Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports, Report Folders and Dashboards for different user profiles on request.
• Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.
• Reviewed AppExchange applications for functionality and security risks.
• Participated in the training sessions provided by the Salesforce team.

Confidential

Associate Program Developer

Responsibilities:

• Developed the front end and back end of websites using HTML, Java, JSP, CSS,Java Script and JQuery.
• Improved algorithms used throughout the web application to improve runtimes and user experience.
• Responsible for developing Java Servlets.
• Created Use case diagrams, Class diagrams and Activity diagrams using Microsoft Visio
• Developed database design, connectivity and access
• Wrote MySQL queries and used JDBC API
• Involved in the performance tuning of SQL queries.
• Implemented and Consumed REST Web Services.
• Prepared test reports of the bug status and reviewed the bug fixing strategies.