SUMMARY

• Experienced Certified Salesforce professional with Around 7yrs of diverse IT experience and around 5+ years hands - on experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator.
• Good knowledge on Force.com development and creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support using Salesforce.com platform.
• Experience with developing a complete Case Management System using Lightning components and Service console.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Participated complete life cycle ofSalesforceprojects using Agile methodologies with the help tools Jira and Lean kit.
• Experience in using GitHub, Gearset along with the change sets for managing deployment pipeline.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Strong knowledge on Agile, water fall methodologies.
• Worked closely with testing and UAT team.
• Worked on Salesforce Lightning Components for building customized components replacing the existing Visualforce based legacy pages.
• Experience with activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced working with salesforce.com sandbox and production environments.
• Worked with integration and web services. Integrated Salesforce with legacy systems using Apex web service and outbound messaging.
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller.
• Good Knowledge in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Used JavaScript, HTML5 and CSS3 to create dynamic emails based on Visualforce Email Templates.
• Experience with tools like Apex Data Loader, Demand Tools to mass update and duplicate records in salesforce.
• Good knowledge on SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience with implementing features using Service Cloud, Sales Cloud and Chatter.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Versatile team player with excellent analytical and presentation skills.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.
• Experience with offshore teams and able to communicate effectively with them. Able to work remote if needed.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extensions, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, Gearset, Demand Tools.

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Salesforce Developer

Responsibilities:

• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Create Lightning components that display different information and clickable buttons based on the running user and their assigned permissions.
• Worked closely with CRM Platform team to implement and optimize the appointment follow-up business process.
• Designed and developed Apex Classes, controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Implemented a refactor of existing lightning component-based application used to schedule and manage appointments, tasks at the store level.
• Implemented various reports and dashboards to display appointment related metrics like kept and missed appointments for the current running user.
• Used salesforce Lightning components for building customized components replacing the existing ones.
• Experienced using salesforce lightning UI and Created lightning Apps combining lightning Design System, lightning App Builder and lightning Component features.
• Experienced on lightning process builder, lightning flow and quick action.
• Created lightning pages with some customizations based on the components used.
• Modified user Roles and Profiles, sharing rules to streamline salesforce with workday based Job codes and roles defined.
• Integration of Sales cloud with external information systems using SOAP API web services to manage customer orders, appointments and leads from external sources.
• Created custom objects, Visual force Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Generated several other reports and dashboards based on user requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data
• Worked on identifying the duplicate records on Accounts and Partners, deleting records with no data in their respective related lists
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logics.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic
• Developed Apex triggers and related classes to update activity related fields and Opportunity fields based on the business process.
• Played the role of a support developer in deployments to help resolve and fix any issues that might arise.
• Worked on SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experienced in Unit Testing, for the customizations and developments done during the project
• Used tools like GitHub and Gearset to deploy packages to various testing environments.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, lightning, Visualforce, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layouts, HTML, Reports, Dashboards, Lean kit, Git, Gearset, Salesforce DX.

Confidential, Miami, FL

Salesforce Developer

Responsibilities:

• Participate in all aspects of the Software Development Lifecycle (SDLC) including definition, design, implementation, testing, delivery and support.
• Experience in integrating Sales force and other applications using SOAP, Meta data API and REST API
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.
• Develop and execute unit test and integration test scenarios
• Proficient in Data Migration from Traditional Applications to salesforce using Import Utility.
• Expertise in Continues integration practices with JIRA.
• Worked with integration and web services. Integrated Salesforce with legacy systems using Apex web service and outbound messaging.
• Created a user interface inLightningusing Aura components, CSS, Bootstrap for a user to enter case details and submit intoSalesforce
• UsedSalesforceLightningInspector to debug thelightningcomponents during the development process
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Designed and developed user interface using JSP, HTML 5 and CSS.
• Used JavaScript and hand coding of HTML5 and CSS3 to create dynamic emails.
• We have been working on ANT along with the change sets for the regular deployments.
• Prepared an assessment questionnaire for the service center agents and supervisors to understand the as is state of service cloud usage.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Retrievedsome data and its functionality fromThird-Party API’sanddisplayedwithin the lightning component.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
• Designed, and developed Apex Classes, controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Nashville, TN

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards
• Agile Development Methodology was followed for the implementation
• Performedrelated configuration for product setup, approval matrices, approval rules, process builders and flows.
• Interacted with various Business users forrequirements gatherin
• Experience working inservicecloud, supporting cases, developed workflows and triggers for automated case resolution.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function
• Implemented customCascading Style Sheets (CSS)for Visual force pages
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database
• Experience in Salescloud,Servicecloud, Partner portal and Customer portal.
• Usedas Quote to Cash and got chance to work with Apptus tool.
• Designed Technical design document for the integration between Oracle DB to Salesforce.com
• Dynamic content management at client side using AJAX, JavaScript, DHTML.
• Created relationships among objects using Lookup and Master-detail relationships
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic
• Experienced withfor billing, invoicing, and subscription. And take control of sales process from Quote to Cash
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes
• Written Apex Test classes to Unit Test Apex classes before moving to Production
• Created and maintained the documentation for Design, Migration and Integration
• Deployed applications from Sandbox to Production

Environment: Apex, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, CSSSaleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows 2003

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Interacted with Businessusersforrequirements gathering, analysis and development
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, EventsandTasks
• Agile Development Methodology was followed for the implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
• Designed, developed and deployed various data integration interfaces, Apex Classes, Controller
• Designed Functional Design Document for the integration module with test cases
• Installed the Call Center Applications and Allowed the end users to maintain a track history of oS2
• Created email templates and inbound emails usingVisual Forcefor clients and customers.
• EnabledChatterfor the Organization and to effectively communicate with the users in the Organization
• Implementation ofData Loaderfor loading the data
• Performed data cleanup and/or Data migration to/from salesforce.com
• Developed business documents for Salesforce.comCustom objects
• Worked on different portalslikeSelf Service Portal, Partner PortalandCustomer Portal
• Implemented Salesforce.comweb servicesclient usingSales forceweb servicesAPI, Java, XML and partner WSDL
• Developed severalCustom Reports&Dashboardsto better assist managers and report folder to provide report accessibility to appropriate personnel
• Provided thetrainingto Business usersabout the system

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter,Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Web Services, Data Loader, XML, Security Controls, SOAP, Eclipse IDE, WSDL, Windows.

Confidential, San Diego CA

Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the implementation
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
• Designed, and developed Apex Classes, controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SO objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro

Confidential

Java Developer

Responsibilities:

• Involved in creation of use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Assisted in analysis and design of the several modules in the Project.
• Involved to designed and developed technical specifications using design patterns and OO methodology.
• Participating requirement gathering and client interaction.
• Involved in design and development if Interface components like dropdown and data table.
• Created reports using SQL queries for all issued Action items.
• Developed presentation tire using HTML, JSP, Java Script, and JSF.
• Developed Web components using Servlets, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Develop Session beans and entity Beans representing business logic abstractions.
• Testing and debugging the project for proper functionality and documenting modules.
• Developed Client request validations and processing using JavaScript.

Environment: MS Visio, MS project, Java, J2EE, JSP, Swing, Servlets, Tomcat, MS SQL Server, Java Script, CSS, HTML, Web logic 8.1, SQL Navigator.