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Sr. Siebel Developer, Technical Lead Resume

NJ

SUMMARY

  • Siebel 8 Certified Consultant and Business Analyst with 11+ years of total IT experience including 9+ years in Siebel CRM.
  • Working as Onsite Lead in US for approx. 2 years.
  • In - depth knowledge in Siebel Design, Development and Customization including Requirements Gathering, Analysis, Configuration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
  • Good knowledge of the Software Development Life Cycle (SDLC) models such as Agile and Waterflow.
  • Proficient in comprehending business-level and system-level documents including the Business Requirements, Functional Requirements, Technical Specifications, Test Cases, Test Plan, Implementation & Recovery Plan and Close out.
  • Experience in implementing Siebel in a Multilingual (Simplified Chinese) and multi-Organization setup.
  • Experienced in installation and configuration of Siebel Open UI and Siebel Mobile (Connected and Disconnected) as part of Siebel version 8.1.1.9 and 8.1.1.11.
  • Extended Siebel application to I-Pad, I-Phone and other mobile devices used by the field reps.
  • Working knowledge on Siebel CRM Desktop for Lotus Notes with Siebel version 8.1.1.9 & 8.1.1.11
  • Strong knowledge in Siebel Architecture and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Business Objects, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
  • Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
  • Working knowledge in Siebel EIM developing SQL Loader files, Configuration (ifb) files and running / monitoring EIM jobs.
  • Working knowledge in SQL and PL/SQL in Oracle 10g, 11g database and UNIX/LINUX platforms.
  • Knowledge in Configuring Task Based UI, State Models, Assignment Manager and other business automation methodologies.
  • Strong knowledge in Designing and developing Siebel-Actuate Reports, Siebel Proposals with working knowledge in BI Publisher.
  • Experienced in various Siebel versions like 8.1.1.11, 8.1.1.9, 8.1.1.6, 8.0.1, 7.8.2, 7.7, 7.5 and 6.0.
  • Experienced with various Siebel applications like Siebel Sales, Siebel Financial Services, Siebel Power Communications, Siebel Public Sector and Siebel Field Service.
  • Experienced in effective Client interaction and communication with end-users, associates, QA team and developers.
  • Proficient to productively work remotely, even on an onsite-off-shore model.
  • Certified for Quality Assurance through ISO: 9001-2000.
  • Instructor for several internal trainings on Siebel Actuate Reports.
  • Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with excellent client/customer relation skills.

TECHNICAL SKILLS

Siebel Applications / Versions: Siebel Sales, Siebel Financial Services, Siebel Power Communications, Siebel Public Sector, Siebel Field Service, Siebel version 8.1.1.11 (HI, Open UI, Mobile), 8.1.1.9 (HI, Open UI, Mobile), 8.1.1.6, 8.0.x, 7.8.2, 7.7.2, 7.5.3, 6.0.2

Siebel Skills: Siebel Tools, Configuration, Scripting, Workflows, Proposals, Assignment Manager, Task Based UI, Open UI (Mobile), CRM Desktop.

Reporting Tools: Actuate 8.0/7.0/6.0/5.0/4.0 , Siebel BI Publisher

Operating System: Windows 8/7/XP/2000/98 ; UNIX/LINUX

Database / Tools: Oracle 11g/10g/9i/8i ; TOAD

Languages: JavaScript, HTML, XML, SQL, PL/SQL, Shell Script, Visual Basic, e-Script, C

Version Controlling Tools: Harvest, Rational Clearcase, Sharepoint, Sourceforge, VSS

Defect Tracking Tool: Maximo, ClearQuest, Mercury Test Director

PROFESSIONAL EXPERIENCE

Confidential, NJ

Sr. Siebel Developer, Technical Lead

Responsibilities:

  • Studied the requirements of Hertz’s Sales Force Automation process and prepared High Level and Detail Level Estimates (man-days required) along with the QA Delivery Date. Once approved by customer, prepare Functional Requirement (FR) document, Technical Design (TD) document, Peer Review (PR) document, Test Plan (TP) document, Milestone Plan (MP) document and Risk Mitigation Plan (RMP) document to configure the application. This is achieved using Project Management tool ‘PAW’ (an end to end SDLC process).
  • Post development prepare the Test Case (TC) document for unit/integration testing.
  • Post testing prepare the Implementation Plan (IM) document to migrate objects to Quality environment via Harvest versioning tool.
  • Prepare Defect tracking log using IBM Maximo for the issues identified. Also perform analysis and resolution of the incidents.
  • Finally post Production migration, prepare Lessons Learnt document and perform Close Out (CO) activity.
  • Preparing/updating Project plans for every Service Request (SR) in RPM (Rational Portfolio Manager). Also, verifying the hours clocked by each team member.
  • Updating the Resource Capacity Plan (excel sheet for resource availability), Dashboard data (portfolio level SR status) & SR Priority List (macro excel sheet referred by Client indicating the progress of each development SRs, Analysis SRs) on regular basis.
  • Preparing business proposals for each innovative idea accepted by Client to convert into Analysis/Development SR.
  • Customized Siebel Tools by creating and modifying business objects, business components, views, screens and applets.
  • Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs, State Models, Toggles and Drilldowns.
  • Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
  • Performed Proof of Concept (POC) for Siebel CRM Desktop for Lotus Notes v3.1.27, Siebel Mobile Disconnected version 8.1.1.11
  • Active developer of Siebel 8.1.1.9 - Open UI and Siebel Mobile. Extended Siebel application to I-Pad, I-Phone and other Android based mobile devices used by the sales reps on the field.
  • Worked on the existing Sales Force Automation application to its first multilingual implementation for Chinese language.
  • Customized the application creating Business services, custom buttons using Siebel eScript and implemented declarative alternatives like User Properties.
  • Designed and deployed multilingual Siebel Actuate reports for both English and Simplified Chinese languages.
  • Validating and Monitoring of daily Automation process by executing set of commands in UNIX / LINUX servers using Putty. This is done by verifying the incoming batch of files getting processed properly to Siebel Base tables.
  • Validating and Monitoring of data load in Staging tables, EIM tables and Base tables by executing set of SQL queries using TOAD.
  • Wrote complex SQL queries against Siebel Systems to retrieve data and validate it for business requirement.
  • Involved in Production Support for issue resolution related to Application functionality, User access, Territory assignment and Zipcode loading, Sales Reps re-alignment, Installing Siebel Remote for end users etc. by ensuring incidents are resolved within the stipulated Service Level Agreements (SLAs).
  • Involved in Administration activities like migrating the repository from development to testing environment and assisting the production support team during deployment activities.
  • Provide expert guidance to the customer with cost effective and high quality solutions and deliverables. Provide detailed justifications for estimates, where requested.

Confidential

Sr. Siebel Developer

Responsibilities:

  • Got into project in User Acceptance Testing (UAT) phase for Reports development critical to Business.
  • Requirement feasibility analysis and solution engineering by researching upon the Vanilla Siebel functionality.
  • Transformed Business requirements into Technical Design Documents.
  • Development and customization of Report objects using Siebel Tools.
  • Designed and Deployed complex Reports on Actuate server.
  • Performed Unit and Server testing of Reports.
  • Performed Defect/Issue Tracking, Analysis and Resolution.
  • Provided Production support for all the critical incidents to meet the Service Level Agreements (SLAs).
  • Complied with the Quality Assurance and performed related documentation.
  • Closely worked with the Business Users and Onsite coordinator for issue prioritization and resolution.

Confidential, NY

Sr. Siebel Developer

Responsibilities:

  • Requirement gathering, feasibility analysis of enhancement & new requests and solution engineering by researching upon the Vanilla Siebel functionality.
  • Transformed Functional requirements into Technical Design Documents.
  • Performed Peer review of Technical Design documents and Report Mock-ups.
  • Development and customization of Report objects using Siebel Tools.
  • Developed and reviewed Report mock ups and field mapping prepared by the team.
  • Designed very complex Reports involving multiple Datastreams, Nested hierarchies, Grouped reports and also invoking Siebel Objects at runtime to fetch data dynamically.
  • Performed Unit/Server/Regression testing of Reports and Application changes.
  • Successfully deployed all reports to Actuate server ensuring optimal performance.
  • Provided guidance to fresher’s for Configuration and Reports development.
  • Tracking defects using ClearQuest, analyzing and providing resolution to meet the Service Level Agreements (SLAs).
  • Version controlling of Siebel Tools objects, Reports Designs and Executables using Rational ClearCase.
  • Provided support to onshore team during User Acceptance Testing (UAT) phase.
  • Complied with the Quality Assurance, prepared and maintained documents in RPM.
  • Worked closely with the Business users and Onsite coordinator for issue prioritization and their quick resolution.

Tools: Siebel Tools 8.0.0.5, Siebel Application 8.0.0.5, Oracle 10g, Actuate 8.0, Actuate Management Console, e-Script, VB Script.

Confidential, CA

Siebel Developer

Responsibilities:

  • Requirement feasibility analysis and solution engineering by researching upon the Vanilla Siebel functionality.
  • Requirement gathering and application analysis for Use Case preparation.
  • Performed analysis of enhancement and new requests.
  • Transformed Use Cases into Technical Design Documents.
  • Transformed VB scripts from Siebel 6.0 to e-Scripts in Siebel 8.0 and prepared pseudo-code for same.
  • Involved in configuration of Siebel Objects in the Data Layer, Business Layer and User Interface Layer.
  • De-customized eScript by using workflows and declarative alternatives like User Properties.
  • Used Siebel personalization to modify the visibility in UI layer.
  • Customized the application by writing e-Script to achieve the client requirement.
  • Used User Properties like BC Read Only Field, Field Read Only Field, On Field Update Set, CanInvokeMethod etc.
  • Performance tuning of Business Services and other e-Scripts.
  • Complied with the Quality Assurance for related documentation using SharePoint Application.
  • Worked closely with Business users and onshore team for issue prioritization and resolution.

Confidential

Siebel Developer

Responsibilities:

  • Requirement feasibility analysis and solution engineering by researching upon the Vanilla Siebel functionality.
  • Transformed Functional requirements into Technical Design Documents.
  • Performed analysis of enhancement and new requests for both Application and Reports/Proposals.
  • Involved in configuration of Siebel Objects in the Data Layer, Business Layer and User Interface Layer.
  • Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
  • Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static &Dynamic), Toggles and Drilldowns.
  • De-customized eScript by using workflows and declarative alternatives like User Properties.
  • Customized the application by writing e-Script to achieve the client requirement.
  • Used User Properties like BC Read Only Field, Field Read Only Field, On Field Update Set, CanInvokeMethod etc.
  • Designed and modified existing/new Actuate Reports including complex with multiple datastreams, Proposals invoking Actuate reports at runtime and displaying in MS-Word templates.
  • Involved in Unit and Server Testing of Actuate Reports, Proposals and Application changes.
  • Tracking of Defects, analysis and resolution to meet target timeline.
  • Complied with the Quality Assurance and related documentation using Sourceforge tool.
  • Worked closely with the Business users and Onsite coordinator for issue prioritization and resolution.

Confidential

Siebel Developer

Responsibilities:

  • Understanding the Customer Business requirement for Application/Reports and preparing the Technical Design documents.
  • Customizing Application and Report objects using Siebel tools as per the Design Specification document.
  • Configured and customized the Applets, Views, Screens, Business Components and Business Objects through Joins, Links, MVGs and MVLs.
  • Involved in configuring State Model and worked in configuring List of Values, Pick Lists (Static &Dynamic), Toggles and Drilldowns.
  • Reviewing Technical Design Documents with Business Users for approval.
  • Designed Reports using Actuate Developer Workbench and deployment on to Actuate Server.
  • Unit/Server Testing of Reports and Application changes.
  • Tracking of Defects, analysis and resolution to meet the target timeline.
  • Reports Server Administration for Development, Testing, Production and Training environments.
  • Complied with the Quality Assurance and related documentation.
  • Worked closely with the Business users for prioritizing the issues, status updates through daily conference call.

Confidential

Siebel Developer

Responsibilities:

  • Understanding the Customer Business requirement for Application/Reports and preparing the Technical Design documents.
  • Customizing Application and Report objects using Siebel tools as per the Design Specification document.
  • Modifying and developing Object Types in the Data Objects Layer, Business Object Layer and User Interface Layer. (Screens, Views, Applets, Business Objects, Business Components, Links, Joins etc.).
  • Designed Reports using Actuate Developer Workbench and deployment on to Actuate Server.
  • Analyzing & Upgrading VB Script to e-Script.
  • Unit/Server Testing of Reports and Application changes.
  • Tracking of Defects, analysis and resolution to meet the target timeline.
  • Complied with the Quality Assurance and related documentation.
  • Worked closely with the onshore team for prioritizing the issues, status updates through daily conference call.

Tools: Siebel Tools 7.7, 7.8, Siebel Application 7.7, 7.8, TOAD 7.6, Oracle 9i, Actuate 7.0, Actuate Management Console.

Confidential

Siebel Report Developer

Responsibilities:

  • Customizing Report objects using Siebel tools as per the Design Specification document.
  • Report development and modification using Actuate Workbench for the New/Existing Reports used in the application.
  • Deployment of reports onto Actuate Server.
  • Unit/Server testing of Reports.
  • Tracking of defects, analysis and resolution of same within Target timeline.
  • Complied with the Quality Assurance and related documentation.
  • Worked closely with the Onsite coordinator for issue prioritization and resolution.

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