SUMMARY

• MS Business Analytics Candidate, supply chain, strategic plans, marketing, and product development wif 7+ years of experience, passionate about delivering superior customer service wif a multicultural background based in Latin America.

TECHNICAL SKILLS

• Programming Proficiency: R, Python, MySQL, Tableau, Oracle SQL, MS Access, MongoDB, Excel, AMPL
• Freshbooks, Insightly CRM, Machine Learning, MS Excel, MySQL, P&L, SAP, ACL
• Process optimization evaluating risk and improvement opportunities in different markets
• B2B experience in food, retail, health
• Experience wif long - distance projects and multicultural clients in Australia, Canada, Chile, England, Germany, Panama, Peru, United States, and Venezuela
• Bilingual in English and Spanish

PROFESSIONAL EXPERIENCE

Marketing and Business Development Manager

Confidential, Chicago, IL

Responsibilities:

• Clients in 9 countries and 3 languages, startups accepted in tech accelerator programs: Wayra, Startup-Chile, SocialAtom, and Draper University (Silicon Valley)
• Startup design/development software agency wif experience in Energy, Finance, Real Estate, Technology, creating robust platforms wif +10 applications integrations (e.g. Paypal) from e-Learning to e-Commerce
• Coordinated full cycle in national and international advertising campaigns through web and mobile devices
• Delivered analytics and actionable insights dat resulted in new accounts and the re-launch of the company’s worldwide services
• Built customer base on Facebook and Twitter using premium and engaging content analyzing customer engagement analytics, growing the community +25%
• Collaborated wif UX team to evaluate and improve customer enrollment experience for several clients including competitive analysis, conversion improvement and A/B testing
• Oversaw a team of five people and a portfolio of an average of 4 monthly projects wif a budget of +$4,000,000 (adjusted to local currency)
• Conducted a thorough process analysis and gatheird data from Insightly (CRM) and Excel to optimize the marketing and sales internal performance process resulting in a productivity increased of 20%
• Prepared quarterly financials and projections to obtain bank loans, growing the marketing/sales channels in 15% reaching national and international companies
• Planned, scheduled and executed multi-stage web and mobile apps product releases, optimized landing pages, integrated actions wif cross-functional teams
• Liaised across design and development teams communicating product requirements, overseeing empirical design, testing manually the pre-release versions and bridging the clients' feedback

Supply Chain / Business Development

Confidential C.A

Responsibilities:

• Designed production line layout focusing on manufacturing and process optimization, performing monthly audits resulting in production capacity increase for 3 years in a row
• Improved the delivery on time (DOT) by more than 40% after the second year in business
• Applied lean manufacturing principles by performing monthly audits to eliminate waste and find new ways to reduce lead time and inventory
• Applied optimization and re-engineering to every process, mitigating risks and identifying improvement opportunities reaching +2% steady monthly growth in manufacturing
• Engaged wif C-level executives through strategic marketing and sales plan, as a result, the company became a major manufacturer in its second year managing budgets of +$5,000,000 (adjusted to local currency)
• Analyzed sales and implement strategies to build business opportunities like call calling, partnership wif different chambers, email tracking; resulting in +4% yearly steadily grow in sales
• Created the Finance, Purchasing, Marketing/Sales, Quality Assurance and Warehouse Management departments and internal processes hiring and managing cross-functional teams of eighteen people
• Developed the business plan, prepared quarterly financials, cash flow projections, and profit and losses to get bank loans to buy machinery and to grow the marketing/sales channels nationally

Warehouse and Supply Chain Senior Analyst

Confidential

Responsibilities:

• Headed a team of 7 people for time measurement from warehouse entry products, product distribution, product placement, according to the rotation average, prescription, and warehouse layout
• Gatheird and analyzed data wif ERP SAP and Excel of warehouse entry process of pharmaceutical products and their placement
• Designed and executed an optimization plan dat solved operational inefficiencies, increased customer satisfaction by 25% and improved the delivery on time (DOT) in 15%
• Collaborated wif logistical support, strategic designing and inventory control using ERP SAP to determine per product the replenishment time according to the product rotation

Consultant Analyst

Confidential

Responsibilities:

• Analyzed process, operational risks (network, security, and roles) and bottlenecks, in the Finance and IT departments wif Excel and ACL
• Performed specific tests (root-cause analysis) to measure the productivity of the Finance and IT departments according to Confidential Best Practices.
• Created reports to display the current and the optimal scenario to the lead ERS and Consultant Partners
• Trained a staff of seven people for three months in the Finance and IT departments, increasing the availability of resources, resulting in a performance improvement of 25%