SUMMARY

• Strategic Technology leader and a highly accomplished consulting IT professional having 14+ years of progressive experience in modeling & implementing supply chain management solutions, package implementation & process consulting for global retailers and logistics providers including 3PL using industry best practices.
• Extensive experience in leading large and successful complex transformational retail programs for solving complex business problems wif innovative solutionstheirby delivering outstanding results, developing strategies, building high - performing teams and managing multi-year roadmaps by working wif clients across US,UK and APAC regions.
• Defined teh vision, strategy and business development for strategic programs and enabled clients to build a rapid deployment strategy throughout their supply chain dat empowers retailers, distributors, 3PLs and brand companies to optimally source, allocate, and fulfill orders across multiple channels which formulated teh growth of order fulfillment.
• Expertise wif a blend of functional and product consulting skills in supply chain domain wif in-depth noledge on warehousing, supply chain principles and processes; strong working noledge of WMS components for Inbound, Outbound, Inventory and Logistics supported by sound delivery.
• Advise clients on their digital transformation initiatives and assist in creating better value to their customers and to gain competitive edge leveraging digital channels.
• Experience of working in Agile (Scrum), DevOps and Waterfall methodologies by managing cross-functional teams at a variety of levels, strong people management skills to identify, mentor and nurture talent, leading large diverse teams and promote team building activities located across multiple geographies.
• Strong written and verbal communication and presentation skills, including teh ability to interact wif senior leadership and provide input to teh decision-making process.
• Business Consulting, Client Engagement and Solution Delivery in teh areas of Multichannel Retail, Warehousing & Ecommerce solutions wif a strong understanding of Stores and Distribution Center operations and practices.
• Proficient in Interface data-mapping wif hands on integration between multiple external host systems (OMS/DOM, TMS & Legacy), home grown apps, carrier integration (UPS/FedEx/USPS/Regional) & certification, system & integration testing, training and product support.
• Exposure in working wif Manhattan IFEE & IFSE frameworks and SCI (BI reporting) solutions.
• Consistent track-record of success in creation, evaluation, implementation, and thought leadership in supply chain solutions which includes detail oriented market research to enhance, position teh product and define teh roadmap for teh implementation.
• A dedicated individual wif considerable enthusiasm & can deliver value-added solutions on time & budget through creative thinking and consensus driven execution by providing coaching, direction and leadership support in order to achieve partner, business and customer results.

TECHNICAL SKILLS

Databases: Oracle 9i/11g, SQL Server, MS Access

Development / Productivity Tools: Aqua Data Studio, TOAD, Humming Bird, SQL Developer, MS Office, Unix, Edit plus/Text pad, MS SharePoint, Microsoft Visio, IBM Cognos BI

E-Com Frameworks / Web Technologies/Platform: Apache Tomcat and IBM HTTP Webserver 6, Oracle Weblogic, IBM Websphere, JBOSS Application Server and XML Spy

Network / Telecom / RT / Systems Software: JDBC

Programming Languages: HTML, XML

Software Engineering Methodologies / IDEs / Testing Tools/Technologies: Apache Ant, Eclipse IDE, Microsoft Visual SourceSafe, IBM Rational Clear Quest, Borland Star Team, HP QC, JMeter, Rally & Atlassian JIRA, NINJIRA Agile Tools

Operating System: Unix, Windows 2000/XP/7, Solaris, AIX,HPUX and LINUX

Verticals/Domain: Packaged Solutions Retail, Consumer Packaged Goods and Logistics Confidential WMS, TMS and SCI (Supply Chain Intelligence built using IBM Cognos BI), Sterling OMS, Sterling Store Order Management

PROFESSIONAL EXPERIENCE

Confidential - Minneapolis, Minnesota

TEMPPrincipal Solution Architect and Lead WMS Consultant

Responsibilities:

• Single POC for all Manhattan WMS related activities across their 1400+ Stores in dis FF program.
• Plans and manages teh design, implementation, and integration of systems and processes for specific business areas, ensures alignment wif Confidential business and technology goals and strategic roadmaps.
• Defined teh roadmap for Manhattan WMOS package implementation for Stores. Performed gap analysis of Manhattan (MA) WMS product capabilities and Confidential ’s Ecommerce Fulfillment capabilities, evaluated short-term/long-term objectives and recommended modifications to teh MA’s base product, business processes, integration services wif Confidential Legacy and external systems as required.
• Developed teh integration related inbound & outbound interface data-mapping documents dat are needed for data flow across teh Confidential Hosts (Item Master PIM, Sterling OMS, myFA, EDABI), WMS and other legacy systems by working wif cross-functional teams; prepared functional design and BRD documents, reviewed and provided suggestions to WMS custom modifications design and development.
• Implementation of Manhattan WMOS 2012, end to end functional configuration for teh WMS Stores, DB testing, developed automated SQL scripts for manual configuration activities across multiple stores, perform RCA based on issues, periodic-updation & delivery throughout teh life-cycle.
• Developed and counseled teh business flows - especially packing and shipping processes in determining which functionalities would need to be improvised and automated in order to maximize business.
• Bring expertise and act as a SME in WMS package / system / solution to resolve complex issues wif greater efficiency and accuracy.
• Builds partnerships across all organization levels wifin information technology, senior leadership, internal business customers, technical support resources, and external business partners.
• Identifies trends and gaps wif existing systems and functionalities so as to improve systems, processes and infrastructure.
• Oversees resolution of day-to-day operations issues to ensure user, business and production requirements are met. Ensure communications and documentation of status, root cause and resolutions are provided.
• Involved in testing of new system functionality and quality assurance for all WM system fixes, enhancements, changes and implementations.
• Ensures support documentation is created to teh Business Users, Stores Operations team, updated and used as intended to assist wif production trouble-shooting and resolution.

Confidential - Minneapolis, Minnesota

Senior Consultant

Responsibilities:

• Defined teh vision, strategy, business process and road map development for strategic retail programs which formulated teh growth of multichannel order Fulfillment. Outlined key capabilities to accomplish teh various eCommerce fulfillment strategic objectives.
• Participate in strategic diagnostics and assessment to establish supply chain needs theirby advising to customers regarding industry best practices and process methodology.
• Provided innovative business processes, solution design, systems integration & management services to implement bleeding edge supply chain operation solutions dat enable profitable growth in new & existing markets.
• Responsible for teh development and execution of business solutions, including teh management of projects and teams dat produce results wifin budget and time constraints.
• Actively involved in IT consulting, development and delivery of business transformation strategy, process improvement, assisting pre-sales, training teams, building new engagements and creating thought leadership for WMS CoE and Omni-Channel Business Consulting Practice at Infosys.
• Helped and built onshore/offshore team of experienced consulting teams in India, US and United Kingdom, showing superior communication skills and team dynamics in client facing/engagement roles.
• Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about teh company’s solutions in line wif customer needs and priorities.

Confidential

Senior Analyst/Senior Consultant

Responsibilities:

• Implementation of Confidential solutions in accordance wif teh customers’ business requirements while enforcing MA's project implementation methodology.
• Manage teh design and development of functional specifications, configuration and provide teh functional bridge between business and technology personnel and serve as teh subject matter expert on engagements.
• Worked directly wif teh base R&D, quality and customer project teams (primarily onsite) during end to end functional configuration, testing, training and implementation.
• Provided Solution Functional Design, Customization, Extension, configuration design and led quality assurance for Manhattan WMOS and TMS package suites for multiple customer business flows.
• Participate in weekly review meetings wif all teh stakeholders to highlight teh issues faced during multiple releases and resolve teh product issues as well and discuss new functionalities.
• Build and maintain interpersonal relationships wif client accounts to ensure we are meeting and exceeding their expectations and developing a trusting partnership.
• Collect and track daily test case creation / test execution metrics and provide report to management for status reporting. Perform thorough “Pre-Go-Live” audit to validate system and client readiness for a successful implementation.
• Production Support to Customers who are live and interacting wif teh clients via mails on various functional issues and clarifications and handling escalation.
• Delivered Product demos to Senior Directors and Sales team, actively seek out opportunities to teach others; coaches team members to achieve higher performance.