SUMMARY:

Play key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. Focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance. Drive adoption, utilization of and proficiency with changes that impact employees of Fortune 500 organizations across industries, including professional services, financial services, manufacturing and healthcare.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Organizational Change Management Communications Lead - IT Security and Compliance

Responsibilities:

• Focus on change activities related to major technology, people and process initiatives for a globally recognized producer of food and beverages, including stakeholder analysis, change impact analysis, communications planning and execution, executive sponsorship onboardingtraining creation and change adoption metrics.
• Particular focus on global GDPR initiatives.

Confidential, Chicago, IL

Change Communications Manager

Responsibilities:

• Collaborated with Knowledge Sharing and Technology executives, project team leads, and key stakeholders to assess communication needs, define objectives, audiences, timing, and key messages to support strategy and drive the necessary behavior change to achieve results.
• Served as a project manager for communication and change management assignmentscollaborating with communicators in the business unit, shared services and regions to ensure consistent and timely messages.

Confidential, Chicago, IL

Strategy and Planning Communications Manager

Responsibilities:

• Managed stakeholder communications and provided employee communications, distribution and event support for the Global Banking Technology (GBT) organization.
• Delivered stakeholder communications / status reporting and managed the strategic three year roadmapstory book and high-quality Chief Information Officer (CIO) engagement events (town hallsmanagement off-sites, road shows, employee events and intranet content). Developed an understanding and awareness of the internal and external to Product / Aligned Business communication needs within all functional and geographical areas Business Aligned communication strategy and process.
• Ensured the timely and effective wnership and delivery of communications plans that support business objectives and other GBT needs.

Confidential, Chicago, IL

Process Excellence/Change Enablement Communications Consultant

Responsibilities:

• Worked on the Global Growth Model Change Management team, planning, crafting and delivering change-related communications initiatives to a wide range of stakeholders across multiple operating units.
• Responsibilities included coordinating the planning, scheduling and delivery of multiple, simultaneous communications activities around internal process and IT- related change initiatives; onboarding executive level involvement in change communications processes; and performing metric analyses of change success/adoption rates.

Confidential, Chicago, IL

IT Change Management Communications Consultant

Responsibilities:

• Responsible for strategic planning and execution of IT-related organizational change communications initiatives for a major North American retail operation.
• Primary responsibilities included collaborating with C-level executives to develop strategic communications plans that support IT/change management-related initiatives; writing and refining messages for multiple audiences disseminated through a variety of channels including websites, social media, emails, talking points, town hall presentations, newsletters, quarterly reports and internal publications; and counseling stakeholders on communications best practices.

Confidential, Chicago, IL

Organizational Change Communications Manager

Responsibilities:

• Responsible for planning, drafting and executing global IT/change management-related communications initiatives, projects and programs for one of the world’s largest IT consulting, outsourcing and professional services companies.
• Primary responsibilities included developing strategic communication plans in support of IT/change management- related initiatives; writing and refining messages for multiple audiences; counseling internal stakeholders on best communication strategies and solutions; and working with IT/OCM management teams to disseminate key messages to more than 130,000 employees in 40 countries using a variety of channels including websites, social media, email, newslettersquarterly reports and internal publications.

Confidential, Glenview, IL

IT Communications Lead

Responsibilities:

• Responsible for planning, drafting and executing global IT/change management-related communications initiatives, projects and programs for a Fortune 200 manufacturing company.
• Primary responsibilities included developing strategic communication plans in support of IT/change management-related initiatives; writing and refining messages for multiple audiences; counseling internal stakeholders on best communication strategies and solutions; and working with IT/OCM management teams to disseminate key messages to global audiences using a variety of channels including websites, social media, emailnewsletters, quarterly reports and internal publications.

Confidential, Hoffman Estates, IL

IT Communications Lead

Responsibilities:

• Managed basic to complex IT-related change management communications initiatives within a highly-matrixed manufacturing organization that is a global provider of distinctive, high quality ingredients and solutions to the food, beverage and other industries.
• Identified impacted internal/external stakeholders.
• Established communications processes, plans, timelinesprotocols and regional global rollout differentiations while managing multiple change initiatives at once.

Confidential, Chicago, IL

Change Management Communications Manager

Responsibilities:

• Served as a subject matter specialist in organizational change management communications.
• Developed and executed basic to complex change management communications plans by identifying impacted internal and external stakeholders and informing of appropriate HRregulatory and IT systems/applications-related change initiatives and activities.
• Established communications processes, plans, timelines and protocols while managing scope of multiple change management initiatives at once.
• Navigated and worked efficiently within a highly- matrixed financial services organization.