OBJECTIVE

• Seeking to work with an organization where I have the greatest impact through the implementation of my experience, knowledge, and expertise. I bring value to the organization by improving productivity, increasing morale, leading and decision making process for the good of the organization. I am dedicated and loyal to doing what it takes to get the job done.

SUMMARY

• Subject Matter Expert with substantial experience in Salesforce.com Administration, operational analytics, project management, and quality assurance with emphasis on process improvement.
• I am a Goal - oriented high-level Salesforce.com Certified Advanced Administrator and Operations Analyst with a 9+ year career in the Salesforce.com Administration industry.
• Comprehensive experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator.
• Additional experience in a collaborative environment for development, implementation and maintaining quality assurance for account integrity, access databases, multi-layer excel reporting, procedures, processes, training and business rules.
• Proven expertise in driving efficiency and productivity through evaluation of systems and implementation of process improvements
• Talented data mining and reporting specialist to support achievement of overall corporate goals and departmental objectives within the companies business rules
• Solid database administration and analysis experience, including: Salesforce.com, Actuate, MS Access, Oracle SQL and Hyperion
• Recognized for increasing productivity and reduction in process times through my skills in Salesforce.com and database administration and reporting. Known for the ability to work effectively within a team environment and with individuals at all levels. Key abilities to make effective decisions for short-term actions and long-range planning.

TECHNICAL SKILLS

• Salesforce.com
• Form Assembly
• Demand Tools
• Actuate 4.0 through 7.0
• Word
• Excel
• Office
• Power Point
• SharePoint and Access. Working knowledge of Visio
• Siebel
• CSG
• Hyperion 9.3
• Visual Basic 6.0
• Oracle SQL
• Windows 2000 server
• Windows NT
• HTML/XML
• Small Business Networking

PROFESSIONAL EXPERIENCE

Senior Salesforce.com Certified Advanced Administrator

Confidential, Colorado Springs, CO

Responsibilities:

• Perform all tasks related to the day-to-day operations of a large implementation of Salesforce.com (SFDC) including managing users, creating and maintaining custom objects and fields, handling bulk data migration, installation and support of 3rd party applications, database de-duping and cleanup, development of reports and dashboards, and ongoing documentation
• Technical lead for translating business needs and processes into Salesforce.com. Collaborated with multiple departments within the organization (commercial ops, marketing, sales, contracting) to first understand the problem they faced, and then leveraging my salesforce expertise to provide the appropriate solution based on SFDC strengths and limitations.
• Administer and configure various SFDC standard objects including Accounts, Contacts, Opportunities, Products; and Price Books, Cases, Leads, Campaigns, Forecasting, Custom Objects, Reports and Dashboards
• Administer and configure SFDC features and platform services including, but not limited to, Case Management, Process Builder, Flows, Workflows, Case and Lead routing assignment rules for Marketing and Sales, Territory Management, Service & Support, Approval Processes, CPQ Light and Pardot
• Develop, facilitate and maintain training and training materials for 400+ users to increase user adoption while maintaining 100% compliance will all written policies and change management controls
• Participate in cross functional-teams to develop solutions to system issues, define business requirements to meet corporate needs and collaborate with End Users to understand new functional requirements
• Represent the Support team in project meetings for new applications and solutions, communicate support requirements, and set expectations on deliverable time frames based on level of effort with available resources
• Configuration and maintenance of “sandbox” environments to facilitate release cycle management
• Manage outsourced SFDC partners and ongoing relationships with SFDC employees

Senior Salesforce.com Supervisor

Confidential

Responsibilities:

• Lead the Salesforce.com (SFDC) team to deliver excellence in support of Confidential revenue and business initiatives
• Act as the primary point of contact for SFDC users within all Sales Offices
• Work with key stakeholders to define and refine the SFDC architecture needed to scale our business
• Work with internal operations, marketing and sales teams on SFDC reporting, lead segmentation, lead allocation, reporting and sales / customer service support
• Lead the integration / interface initiatives of SFDC with Marketing Automation (MA) and Computer Telephony Integration (CTI) systems
• Work hands on with SFDC team on administration/configuration/troubleshooting and reporting analytics for our Sales, Customer Support and Marketing organizations
• Identify opportunities to optimize business processes within the Sales and Customer Service teams
• Work cross functionally to build out a scalable platform to support multiple business units

Salesforce.com Administrator

Confidential, Greenwood Village, CO

Responsibilities:

• Salesforce.com (SFDC) Administration for the key business units of MDS, CDS, Payer, Pharma, Technology/MIS, Marketing/Innovation and Corporate within Healthcare
• Product Support through GSD tickets submitted through Service Manager
• Migrating Objects from Sandbox into Production through Eclipse
• Inserting/Updating SFDC data through Demand Tools and Data Loader

Salesforce.com Administrator/Operations Analyst

Confidential

Responsibilities:

• Salesforce.com (SFDC) Administration for Commercial Services for several key lines of business channels including Public/Private, MDU, University, Hotel, National and Specialty accounts for Retailers, Private Cable Operators, Integrators, Telco’s and Internal sales teams
• Support MDU, PCO, Retailer, Telco, Inside and Outside Sales teams; Develop and implement new sales tools, PRM Portal, Visual Force Pages and process improvements
• Manage the Access Databases and Excel reports for all areas of the commercial operations department
• Manage the quality assurance program on all commercial accounts to maintain account integrity in accordance with the company business rules
• Implementing process improvements by designing and maintaining the procedures, processes and business rules used within Commercial Operations and various other departments throughout the company
• Manage and administer the Commercial Operations Share Point site.