SUMMARY:

• Twenty - five years of progressively responsible global experience providing hands-on end-to-end Cloud and ERP Instructional Design and Training, Change Management, and Project Management consulting
• Highly organized and detail oriented, working independently and as a team player with all levels of Stakeholders while utilizing effective listening skills and prepared with answers or to follow-up
• Strong analytical and decision making abilities, able to influence toward a common organizational vision and goal while displaying tact and anticipating Client questions
• Communications link between technical and functional personnel, emphasizing knowledge transfer among SME’s and impacted members of the Business via 1-1, Team Workshops, and readiness activities
• Ability to manage complex project(s) simultaneously in a fast-paced, matrixed environment with strong attention to detail and accuracy to successfully bring projects to closure
• Excellent presentation, mobile management/ conferencing, verbal and written communication skills
• Expert Change Manager defining custom deliverables and activities based upon industry standard methodologies tailored to the Client-culture
• Ensuring total impact of Change is documented, stakeholders identified and engaged, and custom Change activities and actions are in place
• Ensuring changes succeed by maintaining focus and supporting the people side of change
• Certified expertise with industry leading Change methodologies:
• Change Management Foundation Principles
• In-depth demonstrable knowledge of Project Management practices and principles and familiarity with project management approaches, tools, and phases of the project lifecycle the application development lifecycle, and numerous industry leading methodologies
• Strong understanding of technology and social media design and development project management methodologies including:
• Agile
• Minimum Viable Product (MVP)
• PRINCE2, PMI PMP Understanding
• Waterfall
• Conducting Client research on process improvement
• Certified Associate in Project Management (CAPM) (In progress)
• ITSM- ITIL Foundation Series Certificate (In progress)
• Designing and Developing learning experiences based upon how impacted Stakeholders learn
• Talented education design, development, classroom and mobile management delivery skills
• Outlining technical and functional specifications via SME and BA interviews and utilizing industry best practices to enhance delivered training from the Vendor
• Instructional Design utilizing the ADDIE industry standard methodology eLearning Design and Development of technical and functional documentation utilizing:
• Adobe Captivate Prime LMS
• Cornerstone
• DigitalChalk
• Oracle User Productivity Kit
• SAP Workforce Performance Builder
• Defining custom Organizational Readiness Assessment deliverables based upon Project Scope
• Ability to lead Organizational Readiness strategic planning and tactical follow-through
• Lead via actions and activities to assist the organization to move forward
• Strong influencing skills and ability to align enterprise interests to identify readiness abilities and/ or resistance gaps before developing and implementing corrective actions
• Organizational Readiness Assessment Checklist
• Organizational Program Readiness
• Coordinating all activities necessary to control, track, and audit Changes for the Enterprise Program Management Office (EPMO) and its initiatives
• Providing the description, mission statement, roadmap, strategy, objectives, and metrics to measure success and obtain approval for EPMO initiatives, processes, and procedures
• Leading and participating in testing activities, including data conversion and performing end-to-end testing during development and user acceptance phases to eliminate defects
• Creating unique data and testing scenarios as needed to fully test the system
• Leading Business Design Workshops with SMEs, BAs, and other Stakeholders documenting process flows and producing project deliverables including VISIO process flows and Fit/ Gap
• Apple Keynote
• Google Cloud Applications
• JD Edwards EnterpriseOne v9.2
• Microsoft Excel, PowerPoint, Project, VISIO, and Word expert
• Oracle HCM Cloud
• Oracle Planning and Budgeting Cloud Service
• PeopleSoft Financials and Supply Chain Management- FSCM v9.2
• PeopleSoft Human Capital Management- Base Benefits, Core HR, and Payroll
• SAP Product Lifecycle Management; FI/ CO; Supply Chain Management; Business Analytics
• Workday Financial Management; Workday Student

PROFESSIONAL EXPERIENCE:

Confidential, Providence, Rhode Island

Instructional Designer and Training Lead

Responsibilities:

• Developed and delivered Epic Systems Upgrade Training activities for >200 global Stakeholders
• Adapted PowerPoint Training materials from face-to-face learning to eLearning format
• Delivered Epic Systems Training via Remote Learning
• Created Education sessions for global simultaneous users for Revenue Cycle, Clinicals ‘Predictive Analytics’, and Population Health modules
• Delivered PeopleSoft training to >150 global Financials and Human Resources Stakeholders
• Delivered PeopleSoft training via Remote Learning
• Delivered detailed business process training classes for Benefits, B.I. Analytics, Cash Management, Core HR, Expenses, Inventory, and Payroll SME’s

Confidential, Tampa, Florida

Change Manager and Trainer

Responsibilities:

• Created Education Activities for the PeopleSoft v9.2 Americas Go-Live
• Structured content and activities for student learning
• Created face-to-face and multimedia visual aids to support learning
• Demonstrated Financials Business Processes via lunch-n-learn activities
• Created hands-on practice activities for impacted Stakeholders to perform new business processes, including:
• Asset Management and General Ledger
• Payroll Cycle
• Created custom Instructional Design materials
• Identified how Stakeholder population learns and created specific learning activities
• Revise and rewrite content to shape for learning needs
• Structure content and activities for student learning
• Created detailed ‘Current to To-be’ comparison Fit/ Gap in Google Sheets and Excel
• Facilitated Functional Business Requirements Design sessions and documented via VISIO
• Led end-to-end testing of PeopleSoft by creating custom Test Scripts using unique Confidential data
• Verified system via ad-hoc PS Query and/or SQL report statements to compare results
• Created UAT Test Scripts to ensure v9.2 set-up is functional and ready for cutover activities

Confidential

Change Manager and DMAIC Lean Six-Sigma Green Belt Process Engineer

Responsibilities:

• Designed structured enterprise Change Management for >3,000 stakeholders by managing technology business transformation programs impacting the people side of change
• Consistently producing in a high-stress environment managing the development of Change Scope and Change Plan documents for a global EMEAJ implementation
• Created the Prosci ADKAR Change Plan and integrated into the PRINCE 2 methodology PM plan
• Working collaboratively with the Corporate Communications leadership team to ensure awareness and alignment of transformation communications with impacted corporate users
• Introduced SAP Cloud technology via Education Lunch ‘n’ Learn series and detailed workshop business process mapping and fit/ gap across multiple sites
• Developed Return on Investment (ROI) and Key Performance Indicators (KPI)
• Utilized LSS Green Belt process mapping skills to obtain Certification

Confidential, Tampa, Florida

PeopleSoft v9.2 Training Developer and SharePoint Project Manager

Responsibilities:

• Work with Subject Matter Experts to identify students’ learning objectives
• Ensuring knowledge transfer and changes complete to mitigate loss of Hospital Corporate expertise, knowledge, and business capacity
• Developed UPK training via ADDIE methodology; delivered Instructor Led Training
• Develop Learning objectives and ensure content matches those objectives
• Assisting Confidential Project Managers in identifying Stakeholders at all levels; responsible for ‘new skill levels and performance’ of impacted staff members and ensuring progress
• Communicating Project activities through targeted emails and activities
• ESS Lead Functional Change Manager Creating Change management scope of activities for the Payroll, HR, Benefits, Inventory, and Corporate Accounting Business Stakeholders:
• Business Process Design Workshops, Project Newsletter updates, Lunch-n-Learn demos, and PeopleSoft Education and Training
• SharePoint Administrator Project Manager
• Created Folder Structure and Review/ Versioning structure for SME’s
• Developed Adobe Captivate Training tutorial for Team to quickly understand SP Basics

Confidential, Hartford, Connecticut

PeopleSoft v9.2 UPK Training Design and Development

Responsibilities:

• Designing and deploying Enterprise Training and eLearning as LMS Lead and UPK Administrator
• Articulating location and availability to Stakeholders as UPK documents are approved
• Creating online Functional Specifications and UPK training for Asset Management, Cash Management, General Ledger, nVision, Project Costing, and Query
• Working with Communications Team to develop Training Invitations, Training LMS Class Tracking and Scoring, and Training delivery to support Training rollout
• Creating custom Business transformation program documents to clarify the long term goals of the transformation strategy
• Designing and implementing tactical Communications in support of the Transformation Office
• Organizing and conducting meetings with contractors, sub-contractors, vendors, and peers for project management task development to select the System Integrator
• Demonstrating Oracle Cloud capabilities to Global Leadership via hands-on demos scripted to DTCC business guidelines, including reporting capabilities
• Managing Power User testing strategies based upon the Release Management ITIL IT Service Management methodology
• Creating the change management scope of activities for impacted Global leaders and managers via coordinated Education remote learning sessions across multiple continents and time-zones

Confidential, Madison, Wisconsin

Workday Financials Change Manager

Responsibilities:

• Led Power-User Kick-off by delivering targeted Education and Training Conducting readiness assessments, evaluating results, and presenting findings in a logical manner
• Led Knowledge sessions on ‘differences’ of PeopleSoft environment to the Workday Cloud
• Identifying and defining end user procedures and translating procedures into easily understood, user friendly, readily available end user documentation
• Understand the overall benefits, risks and opportunities of individual changes and the combined effect of all changes
• Creating and managing the Change Schedule, Change Management reports, and responsible for education of the Change Management process
• Coordinating the communication campaign to promote awareness and acceptance of the Change Management process

Confidential, Louisville, Kentucky

Project Manager- PeopleSoft v9.1 FSCM Training Development

Responsibilities:

• Creating General Ledger, Payables, Receivables, and Expenses v9.1 end-to-end eLearning using delivered UPK Topics and inserting custom PeopleSoft screenshots
• Training development utilizing the ‘ADDIE’ methodology
• Preparing and managing the shared directory via ‘Dropbox’ for instant review/ feedback from BA’s to provide updates and achieve sign-off
• Creating detailed training matrix for course sign-up and completion

Confidential, Miami, FL

Change Manager

Responsibilities:

• Implementing an operational process for messaging cascade, cadence and calendar coordination including all checks-and-balances for timely Communications to the impacted Stakeholders
• Assisting in data conversion from the Legacy systems to the newly developed environment
• Creating site-specific Change and Communications plans customized for Stakeholders
• Presenting Industry leading Change methods such as Email updates, Website enhancements, Monthly Newsletter updates, Road Shows, Demos, and Lunch ‘n’ Learn schedule
• ITIL IT Service Management experience by creating related change and training documents based upon the Release Management schedule
• Interaction with functional Stakeholders and developing requirements per their needs
• Ability to explain project updates and resolutions to technical and non-technical staff

Confidential, Atlanta, Georgia

PeopleSoft v 9.1 FSCM Change Manager

Responsibilities:

• Providing support to the State business organizations undergoing the transformational processes related to upgrading to PeopleSoft v9.1
• Developing, documenting, and communicating policies, processes, procedures, and other information within the State organization
• Developing nVision reports in unison with the Revenue Department’s requirements
• Working with project team members to ensure the business organizations understand and implement changes; Assisting the user community in identifying and understanding the changes resulting from business reengineering efforts, new system development, and other
• Developing and implementing effective communications for the sharing of information between technology teams and business organizations
• Working with the project team to identify and define project operating standards and translate those standards into functional and technical system documentation
• Full-suite of custom SAP focused Change documents created, reviewed and approved
• The Business Case for Change
• Developing a Change Management Plan and Strategy
• Initiating a Stakeholder Assessment
• Creating a Change Readiness Strategy
• Change Champion Preparation Workshop Planning
• Developing a Communications Plan - strategic and tactical options
• Creating a Training Strategy
• Go-live Readiness Assessment
• Project Cutover Strategy and Project Success Measurement (ROI and KPI Measurements)

Confidential, San Francisco, California

SAP Training Project Manager

Responsibilities:

• Developing detailed daily tasks for delivering global instructor led training to 12 Global impacted sites upgrading their SAP solution
• FI/CO
• Product Lifecycle Management
• Project Systems
• SAP B/I Reporting Tools
• Tracking participation, results, and follow-up training to >1,200 impacted end users
• Creating custom User Training and Education to walk end-users from current state to the new
• Developing dashboard and report-out deliverables to report project status and next steps

Confidential, Beaverton, Oregon

Sustainment Strategies Project Manager

Responsibilities:

• Good time management skills, ability to set priorities and work under pressure, ability to handle multiple tasks within tight project timelines, installation schedules, and budgets
• Business Requirements Gathering, Configuration Assistance and Testing Activities
• Led Fit/ Gap sessions to compare current system to the to-be system and maintain support; Created detailed LOE Development Fit/ Gap Deliverable
• Integration testing scripts development to ensure integration with PeopleSoft HCM
• Draft communications materials/tools in coordination the Transformation project portfolio
• Working with the team to inform internal audiences about the Transformation initiatives and providing regular progress updates to highlight success stories
• Developed Stakeholder analysis to determine impacted Asset users
• Delivered Road Shows to demonstrate functionality
• Delivered ‘Go-to-Meeting’ training and education to >800 global users