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Director, Information Technology Resume

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Minneapolis Mn Miami, FL


  • Proven and passionate IT Leader with 20 years of industry experience seeking a new and challenging leadership opportunity in a rewarding global environment.
  • Significant experience in providing critical business value through the successful planning and execution of strategic and complex IT initiatives and solutions in a fast - paced and rapidly growing environment.
  • A visionary that possesses a strong combination of leadership and technical skills with a passion to utilize innovation and emerging and disruptive technologies to achieve business objectives.
  • 20 years of successful IT industry experience delivering innovative solutions in large, complex and global organizational environments
  • Significant experience managing and deploying ERP (SAP), CRM (Salesforce) and other enterprise solutions in a large, international organization
  • Significant experience leading and managing enterprise architecture planning and design
  • Significant experience leading large, diverse and distributed teams in large IT enterprise initiatives
  • Significant experience researching and architecting appropriate technical solutions and leading internal and external development and implementation teams to successful project execution
  • Significant experience communicating with and influencing business stakeholders and executives to understand business requirements and objectives, and to properly identify and establish appropriate technology solutions
  • Well-rounded and experienced in managing all major aspects of organizational information technology (enterprise architecture, security, infrastructure, applications, desktop services, service desk, business intelligence, etc.)



Project and Program Management

Service Oriented Architecture

Strategy and Innovation

Stakeholder Engagement

Cloud Technologies (SaaS, PaaS, IaaS)

Planning and Design

Team Building and Development

Agile Project Management

Enterprise Architecture and Management

Technical Architecture

IT Service Management and Delivery

Risk Management

Software Development Lifecycle (SDLC)

Vendor and Contract Management


CRM: Salesforce

Web Services: REST, SOAP, OData

SDN: Cisco iWAN and Viptela

ERP: SAP S/4 HANA and Oracle

Databases: SQL Server, HANA, MySQL

Unified Communications: Avaya

CPQ: Apttus and Salesforce

Development: .NET, Java, Apex, VF

Virtualization: VMWare

PaaS: Force.com, HANA Cloud Platform

Data Transport: JSON, XML, m/w

BI: Wave, Business Objects, Microsoft

IaaS: Microsoft Azure, AWS

Productivity: Office, Office 365, Google

IoT: Salesforce



Confidential, Minneapolis, MN & Miami, FL


  • Directed all aspects of enterprise Salesforce CRM implementation across all Confidential divisions (US, Canada and Latin America)
  • Directed all aspects of multi-million dollar SAP ERP implementation across 20+ locations throughout Mexico, Central and South America
  • Completed all IT aspects of organizational acquisitions (M&A), including IT assessments and assimilations
  • Designed Shared Services IT organization for Daikin Latin American businesses
  • Completed Apttus CPQ implementation across Confidential
  • Architected and implemented numerous CRM and ERP integrations throughout Confidential
  • Completed implementation of Salesforce Wave Analytics BI/reporting solution throughout Daikin Latin America
  • Directed back-end implementation of Daikin Intelligent Equipment IoT solution
  • Architected strategic global chiller software engine in collaboration with Daikin R&D engineers across the USA, Europe and Asia
  • Directed all aspects of SD WAN implementation throughout all Daikin Latin American locations
  • Established multiple data centers and infrastructure solutions for Daikin Latin America business
  • Directed unified communications and ITSM tool selection and implementation activities
  • Led numerous internal initiatives around data cleanup and master data governance (MDM) across Confidential

Environment: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Einstein/Wave Analytics, Salesforce Connect, Salesforce Einstein AI, Salesforce Communities, Salesforce Chatter, Salesforce Lightning, SAP S/4 HANA, SAP Fiori, PI, PO, HANA Cloud Platform (HCP), HANA Enterprise Cloud (HEC), Adobe Document Services (ADS), Oracle, Apttus CPQ, Apttus X-Author, Apttus Proposal Generator, Force.com, Apex, Visualforce, Lightning Components, Data Loader, Salesforce for Outlook, MVC, SOQL, SOSL, SAQL, Web Services, SOAP, REST, JSON, XML, OData, XSLT, MS SQL Server, T-SQL, Stored Procedures, SQL, SQL Server Management Studio, SSIS, SSRS, middleware, CRMFusion Demand Tools, CRMFusion People Import, Eclipse, Visual Studio, Subversion, UML, Microsoft Azure, AWS, HTML, JavaScript, CSS, AJAX, JQuery, .NET, ASP.NET, C#.NET, VB.NET, C++, WCF, WPF, .NET Framework, IIS, ABAP, Basis, SDN, iWAN, Viptela, Avaya, VMWare, ADP, Concur, Remedyforce, Office, Office 365, Agile, ITIL, SharePoint, Active Directory, Windows Server


Confidential, Minneapolis, MN


  • Led large teams in the design and development of complex business solutions
  • Established proper solution designs utilizing Windows Forms, Web Forms and Web Services
  • Redesigned existing application solutions to leverage newer and more robust technologies
  • Redesigned software components and solutions to improve application maintainability and reduce costs
  • Participated in the development and implementation of numerous software projects

Environment: MVC, Web Services, SOAP, REST, JSON, XML, XSLT, MS SQL Server, T-SQL, Stored Procedures, SQL, SQL Server Management Studio, SSIS, SSRS, middleware, Visual Studio, Subversion, HTML, JavaScript, CSS, AJAX, .NET, ASP.NET, ADO.NET, C#.NET, VB.NET, C++, WCF, WPF, .NET Framework, IIS, Oracle, UML


Confidential, Minneapolis, MN


  • Designed a new patient collection solution for all of Confidential ’s clinics, reducing patient accounts receivable by 25%
  • Designed a solution to highly automate Confidential ’s cash application process, resulting in a reduction of 27 positions (FTEs)
  • Designed automated workflow system for processing Confidential ’s open accounts receivable and insurance denials
  • Designed an ANSI X12 835 EDI translation solution for processing all of Confidential ’s electronic remittances
  • Designed and developed solution to translate and process all Confidential ACH/EFT payments and lockbox deposits
  • Designed multiple internal Web applications for daily usage by hundreds of employees
  • Designed an automated process for producing key performance indicator (KPI) statistics for all Confidential clinics
  • Designed numerous solutions in support of various business intelligence initiatives

Environment: MVC, Web Services, SOAP, REST, JSON, XML, XSLT, MS SQL Server, T-SQL, Stored Procedures, SQL, SQL Server Management Studio, SSIS, SSRS, middleware, Visual Studio, HTML, JavaScript, CSS, AJAX, .NET, ASP.NET, ADO.NET, C#.NET, VB.NET, WCF, WPF, .NET Framework, IIS, PL/SQL, VBScript, Oracle, MySQL, Microsoft Access, Unix, SQL Plus, Crystal Reports, Epic, Perl, Java, Business Objects, Cognos, UML


Confidential, Elk River, MN


  • Managed application and website support for the sales, marketing and engineering teams
  • Managed network and infrastructure maintenance and support
  • Developed a Web portal for utilization by the company’s dealer and distributor channels
  • Developed numerous databases and reporting solutions for the sales and marketing organization

Environment: SQL, Visual Studio, HTML, JavaScript, CSS, ASP, VB6, IIS, VBScript, Microsoft Access, DB2, Crystal Reports, Alliance Manufacturing, Windows NT

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