CAREER SUMMARY:

• Managed a staff of 20 to successfully pass Confidential and renew accreditation being 100% successful, while motivating staff to succeed in renewing accreditation each year
• Increased profits and sales while running and managing my own printing company of 32 employees successfully until selling it
• Motivated Financial institutions as a successful Project Manager to implement rules and regulations, design a scope of work after obtaining requirements and budgets. Traveled around the country to ensure conversions of software and peripherals were successful with a hands - on approach to all our customers
• Maintained policies and procedures for hospitals, credit unions and banks in order to achieve compliance
• Accompanied Medical Records to court proceedings when subpoenaed to ensure compliance and legality
• Professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous tasks.
• Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, initiatives and goals
• Experienced in coordinating, negotiating and motivating outside vendors in support of time line and IT project and product deliverables
• Effective, motivating and mentoring onsite to end users, engineers, developers, and implementation teams
• Create requirements for new environments, infrastructure and create architecture diagrams to successfully design a productive workflow
• Coordination of User Acceptance Testing, UAT and Quality Assurance, QA and of the flow of a new environment, infrastructure and architecture layouts
• Use SCRUM and Agile methodologies

SKILL:

Middleware: SQL, Microsoft Access, Microsoft Office Suite, Adobe, Corel, Networking, Mainframe, Information Security, Active Directory, BladeLogic Server Automation, Control M, SCCM, Cisco, Agile, SCRUM, Health Information Services, Quality Control, User Acceptance Testing, Quality Assurance, Project Management, Graphics Design and branding, Crystal Reports, Server and Application Support and Troubleshooting, Call Center Management, Marketing, Processor Debugging

Systems: IBM WebSphere, Oracle WebLogic Application Server and IBM monitoring, Microsoft Windows IIS, Windows NT, IBSYS 7090/7094, Linux, AIX, Unix, AS400, Openelec, Ubuntu, HP NonStop, Base24, Azure, SaaS

Other: HTML, HTML5, XML, Python, Enform, Pathway, XPNET, EMSPERUS, PowerShell Scripting, SSH protocol

PROFESSIONAL EXPERIENCE:

Confidential

IT Business Systems Manager

Responsibilities:

• Manage a staff of Call Center Coordinators, Business Systems Analysts, Cisco Technicians and a Compliance/Marketing team that provide support, maintenance, updates, patching and compliance for Windows and Unix/Linux systems, applications servers, database servers, api design and ongoing development for onsite and cloud interfaces
• Coach during daily stand-ups
• Advise Systems and Business Support
• Manage, assign and assist in hardware and infrastructures support which includes a fleet of over 700 ATMs that are on a Windows IIS OS.
• Balance servers that control monitoring tools, which includes regular maintenance, patching and updates to the servers. (IIS/Windows, UNIX, HP NonStop, Base24, HTML5, java, xml, PowerShell)
• Responsible for creating scripts to obtain status and action codes to alert our coordinators when an ATM has a fault
• Base24 maintenance, code deploys as needed for projects and implement and deploy fix levels and custom code
• Work with the affiliates as a liaison to ensure the lines of communications are open
• Interview and hire processes as well as having 1x1 weekly meetings. Work with my team to set goals and a plan to obtain those goals
• Budget and Vendor reviews and negotiation on licensing
• Yearly performance reviews to determine incentives, raises and goals
• Ensure that the coordinators to do second level support and ensure their monitoring tool is proficient 100% of the time and we continue to meet SLAs.
• Review and approve Change Controls
• Address and maintain compliant Implementation Plans
• Collect requirements and technical design documents (R&D, TDD)
• Facilitate Steering Committee and working sessions, plus provide regular updates to senior executives and department heads
• Collect metrics reporting on a daily basis to distribute to stakeholder and executives

IT Application Support Team Lead

Confidential

Responsibilities:

• Manage the back-end infrastructure of the companies commercial lending applications - on both Unix & IIS systems
• Installation, testing and modification, as well as maintenance of software systems, implement changes and scheduled upgrades and patching
• Work with the IT Project Managers to synergize project initiatives
• Configure and test production servers running Microsoft applications by creating the websites and applications pools for new applications
• Ensure productive day-to-day operations and provided ongoing support of the IT infrastructure and network
• Build SQL scripts to extract date as needed using Oracle, SQL or Business Object platforms
• Collect bugs using JIRA and distribute reporting metrics on the data/bug tracking from new, in progress and completed to stakeholders

Confidential

Project Manager

Responsibilities:

• Demonstrated and Managed Project Execution - Successfully managed a staff of up to 40 with 8 direct reports
• Design and deliver a target state operating model
• Completed budget and planning
• Constructed and implemented an incentive program for my team
• Managed daily operations and procedures
• Financial reporting
• Created requirements and completed negotiation of contracts
• Built and maintained SQL scripts, indexes, and complex queries for data analysis, extraction and conversion
• Provide database coding to support business applications
• Provide onsite technical support, such as new installations, maintenance and repairs of network apparatus and peripherals
• Accomplished engineering objectives in systems simulation through effective use of software and programs such as UNIX, Microsoft Windows, and web services.
• Calculated status reporting, client communication and project management for timely completion and quality deliverables of projects
• Implemented new production methodologies that resulted in optimizing my employee’s time to finish the tasks, thus enhancing employee efficiency
• 80% onsite travel to achieve goals with the clients and to act as a liaison through the conversions to ensure the project tasks stay within scope & budget and requirements are met with customers being 100% satisfied

Confidential

Owner/Operator - President

Responsibilities:

• Managed a team of 50 plus on a 24/7 shift
• Budget, accounts payable and receivables
• Financial Reporting
• Graphics Design
• Marketing
• Customer Support
• Pre-press preparation using ART techniques to create digital and paper plates
• Updated and maintained our systems had the newest software and hardware to keep up with the trends
• Responsible for streamlining work processes include quality control, human resource, communication management and design
• Contributing to company's growth by means of business development, client retention and securing strategic partnerships
• Quality Assurance

Confidential

Project Manager/Supervisor

Responsibilities:

• Supervising and managing staff
• Responsible for reviewing time and cost of the projects and identifying risks
• Provide detailed description of project scope and the requirements with clinical team and clients
• Coded extraction software with language Visual Basic
• Responsible for directing intra-departmental team
• Managed BA teams when obtaining requirements for projects
• Coordinated scheduling
• Managed Quality Assurance programs and Risk Management programs
• Gather requirements and organize implementation
• Managed conversion
• Applied six to eight-week onsite and implementation of Medical Software
• Setup of peripherals, PC’s, application software, database and Crystal Reports
• Adapted and update current policies and procedures for Health information Services

Confidential

Health Information Services Director

Responsibilities:

• Health Information Services Director & Utilization Review Manager, managed a team of 16
• Worked as a liaison between the doctors and nursing staff to ensure compliance
• Responsible for hiring and technicians
• Managed data entry, medical coding and resolving missing information in patient records
• Implemented data storage methods and retrieval systems for patient records
• Utilization Review - providing insurance companies with sufficient data to obtain coverage for patient stay while tracking receivables, contracts and negotiations. This was before an RN degree was required. RRA Credentials could conduct and maintain Utilization Reviews
• Structured and programmed a software application, to provide patient record information for Joint Commission and Medicare audits, as well as for research and administration to ensure quick access to Medical Records.
• Stayed current on legislation for policies and procedures pertaining to Health Information Services
• Successfully passed Joint Commission & Medicare Audits
• Responsible for escorting a subpoenaed medical record to court proceedings and commitment hearings on a weekly basis, which warranted staying up to date on the laws for federal and stat