SUMMARY

• Having 9+ years of experience which involves configuration, customization, Deployment and Integration in Salesforce.com
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Worked on Ant Scripts.
• Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.
• Daily data quality checks across a variety of web sites and CB products
• Evaluating issues as they come in and working with developers to resolve
• Hands on Jenkins, ETFS tools.
• Creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Experience in Creating Roles, Users, Profiles, Email Services, Reports, dashboards, Tasks, Events, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experienced with Advanced Salesforce development in creating Objects, Triggers, Standard Controllers, APEX language, triggers, controllers, Force.com, Custom Controllers and Controller Extensions, SOAP and REST APIs, JSON.
• Hands on Manage Dashboard reporting, in Salesforce and in SharePoint.
• Experienced in Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile applications, social and online marketing.
• Experience in working with Sandbox Testing.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case. Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter, Lightning and App-exchange on Salesforce.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum)project life cycle processes.
• Maintain departments records, order tracking, order entries, workflow.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Created Lightning Process Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services, and WSDL.
• Hands on Journey Builder and Email Studio.
• Hands on Community members are assigned the role of partner, customer, or employee.
• Created custom roles
• Managing Sales Order Process and Customer Service process for Moodys Analytics
• Intuit Pre-sales include, pre-sales activities like lead creation, lead conversion, Opportunity, Account, Contact, Asset creation.
• Analysis, Design, Development and Implementation of operational database systems (OLTP) and data warehouse systems (OLAP)
• Worked on all phases of data warehouse development lifecycle, from gathering requirements to testing, implementation, and support. Primarily acted as an ETL Lead Developer & Analyst.
• Worked on requirements gathering from end users/client and created Business specifications documents and solution specification documen created when an account is enabled for your community - Executive, Manager, and User but you need only the User role for new accounts, you can reduce the number to one role. created of new campaigns, including data configuration, audience creation, and utilization of capabilities in the platform
• Skilled in generating Functional specification document (FSD), Business Requirement Document (BRD), Use Case Diagrams, Sequence Diagrams, Activity Diagrams using Microsoft Office Suite and MS Visio along with gap analysis and cost benefit analysis
• Worked as an Expert Designer and developer in Informatica Power Center ETL, IDQ Data Quality Tool and mentored the Team with the development modules.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Proficient with Sales Cloud, Service Cloud, Call Center, Partner portal and Customer portal. Force.com, Chatter and App-exchange on Salesforce.
• Experience performing data migration from Legacy Systems using Data Loader, Work Bench, DataLoader.io, and Import Wizard.
• Lightning Process Builder Workflow & Approvals, Reports, Dashboards and Custom Objects, Change Sets.
• Ability to write complex SOQL, SOSL queries across multiple objects in SFDC database and proficient in RDBMS.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.

TECHNICAL SKILLS

Salesforce technologies: SalesforceSFA, Apex Classes, SalesforceCRM,Apex Triggers, Visual Force Pages/ Components, Apex Web Services, Workflow & Approvals, AnalyticSnapshots, Custom Objects, SOQL, SOSL, Lightning Components, Lightning Pages, Case Management Automation, Dashboards.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, MS Access, and MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silver light, LINQ, SQL, UML, HTML, HTML5, XHTML, CSS, XML, SOAP, REST Spring, Hibernate

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

PROFESSIONAL EXPERIENCE

Confidential, New York

Sr. Salesforce Developer

Responsibilities:

• Managed user accounts and maintained security - including new user account creation, profile and role management, sharing rules, and security controls.
• Used the access token in the header to authenticate each subsequent call.
• Get an OAuth access token for authenticating your API calls.
• As Admin enabled lightning experience to entire org and also provided permissions to particular profiles.
• Created Web to lead and web to case, which are beneficial to collect the information from website and integrate with Salesforce.
• Created sendable data extension in marketing cloud using Journey Builder.
• Work on different environment (DEV, UAT and PROD). Design data mapping between source tables and landing tables. Used Demand Tools to integrate Salesforce with other systems and move data from other environments into Salesforce.
• Created object relationships using Salesforce out of box features like master-detail, look up, many to many and also created junction object adding two master detail relationships, hierarchal relationships etc.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop business logic and wrote test classes accordingly in SFDC.
• Analyzed data through multiple reports like tabular, matrix charts etc and visualized the data with dashboards.
• Experience working onSalesforce.com (SFDC) Instances of ServiceCloud, SalesCloud.
• Administered, configured, maintainedSalesforce.com application user profiles, roles, grant permissions, generate security tokens, apply validation rules
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Delivered support for continuingsalesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, and workflows for Outbound Messages, Email alerts, field update, assigning tasks, approvals and validation rules, auto response.
• Used Jenkins for continuous integration.
• Use Data Loader to insert, update, and bulk import or export data from Salesforce.com objects and to read, extract, and load data from comma separated files (CSV).
• Used Jira tool for task assignment to developers and other teams. Tickets are posted after performing testing directly in to the Jira.
• Worked on Continuous Integration(CI) process as a part of project
• Expert in Marketing cloud, as collecting information from users, Accounts and performing data analytics to help product to reach into the market.
• Considering campaign reports and projects overall org revenue for sales and marketing.
• Worked on Salesforce API Import Wizard and Workbench
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used the QA sandbox for testing and migrated the code for deployment instance after testing.
• Worked on Sales cloud, Service cloud, Marketing cloud Partner portal and Customer portal.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Contributed for Sales Cloud implementation Designed custom Visual force pages to support various UI needs and various Visual force email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure.
• Responsible for setting up Filed Level Security.
• Worked on various standard modules ofsalesforce.com such as servicecloud, Force.com IDE, Marketingcloud, Communitycloud, CustomCloudand AnalyticsCloud.
• Created Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Used site.com functionality to build dynamic data driven web pages.
• Expertise in Test Driven Development (TDD).
• Worked on several Tickets for enhancements and fixing bugs.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Worked on different aspects of Web Services (SOAP, and REST).

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports and Dashboards, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Hartford, CT

Sr. Salesforce Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match object.
• Then quotes are generated for an Opportunity, depending on different location of a client. If customer is fine with the quotes, Contract is created for the selected Products and sales order is generated.
• Used SOQL & SOSL for data the functional needs of the organization.
• Sales Order Process: Sales order Process starts from opportunity manipulation needs of the application using platform database objects.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Business Requirementmeetings like gathering information for IT team and also analyzing the information provided by Business users.
• Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Automate processes and develop programs for departments within the company usingVisualStudio, SQL, and Apex.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• ConfigureSalesforceandmarketingcloudintegration user along with configuration inSalesforce worked in marketing cloud (Exact Target) quoting team to implement Apttus. Developed the view pages using HTML, JavaScript for client side development and validations.
• Experience in Force.com sites development using Visual force, JQuery, custom labels, Ajaxtoolkit and CSS.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Experience on Apex Soap API, Apex RestAPI and Bulk API, building classes for synchronous/asynchronous integrations.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, as of solving the issues within deadlines.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Lightening, Jitter bit, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, Jersey City, NJ

Salesforce Developer/Administrator

Responsibilities:

• Analysed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards. Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential

Jr. Salesforce Developer

Responsibilities:

• Worked onSalesforce.com sales and service cloud implementation on business process delivery framework consists of B2B, B2C Salesforce.com and Selects platform.
• Working Experience on aSalesforceOrg having 3000+ users and campaign managers from 5 different regions US, Canada, EMEA, JAPA and LAC.
• Technical Lead- Onsite, key member of MDT-AGILE SCRUM Development Team.
• Experienced in mapping of business requirements into variousSalesforcemodules through configuration and customization. Played the role ofSalesforce.com Developer.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments
• Created User Roles based on Organization role hierarchy, Profiles, Permission sets and implemented Record-Level and Field-Level security and configured the sharing settings for theB2B, B2C Salesforce.com platform.
• Extensively used SOQL & SOSL for data manipulation language (DML) for applications using platform database objects (standard and custom).
• Developed Issue Tracking capability using the Support Request custom feature for business users to log the platform level production issues for root cause analysis.
• Experience in deploying components though Eclipse and Inbound/Outbound Change Sets.
• Developed Apex Trigger to enable proper routing of cases to the case team members by case management automation.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks creating and maintaining user profiles and privileges.
• Developed email-to-case functionality for efficiently resolve customer inquiries via email and to capture email inquiries for Issue tracking mechanism.
• Developed various Custom Reports, Dashboards and deployed them for different business user levels. Provided training to internal business users to use application and develop their own custom reports and dashboards.
• Implemented the requirements onSalesforce.com using Eclipse Force.com IDE.
• Used the sandbox for development, testing and code migration to Production.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments ofEARfiles in the RUP process.
• Designed and Created Domain model and schema using Object oriented design /UMLdiagrams on RSA
• Developed the workflow interfaces using JSPs that are developed usingStrutsTiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the completeException moduleusing the existing framework that embracesStruts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens usingHTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• CreatedSpringInterceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database forSQL, PL/SQLscripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by usingWebSphere JMS.
• Unit tested all the classes usingJUNITat various class level and methods level.
• Worked on Installing and configuredWebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows 7, UNIX.