PROFESSIONAL SUMMARY:

• 6+ years of experience as a Business Analyst working in teh Software Development Industry specializing in requirement management, documentation and project coordination
• Experience in multiple domains such as Oil & Gas, IT Service Management, Banking - Finance, Supply chain, E-Commerce Applications
• In-depth experience in business administration, information technology applications
• Expertise in Project Planning, Project Design, Requirements gathering, creating Functional specifications, Data flow diagrams
• Experience in writing and maintaining teh Requirement Definition Document that included Business Requirements (BRD), Functional Requirements (FRD). Comprehensive noledge Software Development Life Cycle (SDLC) focusing on Waterfall and Agile Scrum methodologies
• Experience of working in teh IT wing of Oil & Gas industry, performing data security upgrades that required strong noledge of data concepts, databases and TEMPeffective Business Analysis skills
• Hands on experience on some of teh leading cloud software as a service (SAAS) platforms as well as thick clients
• Administered modules wifin ServiceNow such as IT Service Management, Service Operation - Incident, Problem Management, Service Catalog, Asset Management, Configuration Management, Change Management, SDLC, Knowledge Management, Reporting, Web Services Integration
• Good noledge on ITIL, ITSM, Service Transition and Service Operation processes
• Experience in purchasing, supply chain, inventory management wif expertise in ERP/Demand Management systems
• Experience in facilitating Joint Application Development (JAD) sessions, focus group discussions, interviews, questionnaires and surveys to capture requirements from SME’s, client, stakeholders and key project team members
• Expertise in creating Use Case diagrams, Activity diagrams, Sequence diagrams, State diagrams based on UML Methodology and Business Process Flow diagrams using MS Visio
• Expertise in Analysis of Problem Severity, Defect tracking and reporting system
• Experience of various tools such as Rational Requisite-Pro for requirement gathering, MS Project for project management, and HP ALM and Jira for defect management
• Experience in preparing wireframes, prototypes, mockups
• Deep understanding of enterprise data warehouses, data upgrading, data conversion and data migration
• TEMPEffective in coordinating wif testing teams in identifying Test Scenarios and writing and executing test cases
• Experience in organizing and managing UAT sessions including test planning process, writing test cases, training UAT testers and validating teh results
• Familiarity wif process of Release Plan and Post release support plan
• Expert in writing detail system use cases, developing business test cases and working wif QA teams during testing phase theirby facilitating acceptance testing wif stakeholders and business users
• Strong project management skills including planning, scheduling, and monitoring wif experience in requirement gathering, Gap Analysis, Cost Benefit, Documentation, risk analysis, effort estimation, Service Now Implementation
• Extensively worked in Relational Database Management Systems (RDBMS)
• Extensive exposure to End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT)
• Possess excellent communication and organization skills wif teh ability to adapt to a new environment
• Highly motivated, organized and detail oriented wif excellent presentation and interpersonal communication skills

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, RUP, Scrum, ISO, ITIL

Quality Assurance: HP ALM/Quality Center, QTP

Project management tools: IBM Rational Requisite Pro, Rational Clear quest, MS Project, JIRA, Rally

Language: Java, JavaScript, Jython, Python, C/C++

Business Applications: ServiceNow, HP uCMDB, HP DDMi, HP Asset Manager, SQL Server, VClient, HP Connect-It, MS Office Suite, MS Visio, MS SharePoint(MSP), MS Excel, Clear Quest

Database: SQL server, SQL, DB2, Oracle, MS Access, Wonderware, OSI Pi- Coresight, Processbook, Datalink

Reporting Tools: SPOTFIRE, Cognos, Tableau, Qlickview, SAS, Business Objects and Crystal Reports

Operating Systems: Windows, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential, Bakersfield, CA

IT Business Analyst III

Responsibilities:

• Responsible for building a new software system to adopt to teh new reporting regulations defined by teh Well Statewide Tracking & Reporting application, State of California-Division of Oil, Gas & Geothermal Resources
• Conducted interviews, JAD sessions, one on one sessions, workshops wif stakeholders & geographically dispersed teams to gather requirements
• Developed teh Business Requirement Document (BRD) and took teh sign off from teh SME’s & teh review board
• Involved in requirements elicitation through Document Analysis, Interface Analysis, Interviews, and observation techniques. Executed teh Business Requirements Rigor and articulated teh Requirements Management Plan, Alternate Analysis Management Plan, and teh Project Requirements Document
• Involved in Business Rules definition & analysis
• Wrote SQL queries to extract data
• Perform Gap Analysis of teh processes to identify and validate requirements
• Closely interacted and liaised wif developers, Solution Architects, Data analyst to understand application functionality and kept them updated about business user’s sentiments
• Assisted wif integration of data from multiple sources and in ensuring that all data requirements are mapped and are available in digital format as required by teh regulatory agency and to maintain compliance wif teh new regulations.
• Analysed Oil & Gas forms digital submission data point requirements and assisted wif automating manual submissions to Digital format
• Documented Workflows, Team & database interactions using Visio
• Created Requirements Traceability Matrix and traced requirements using Rational requisite pro
• Analyzed system requirements and developed Test plan and Test cases for testing teh functionality
• Responsible for making sure that teh dataflow form Field Devices to Business Systems are simplified so as to improve system reliability, resilience, and security
• Created artifacts to assist wif Process Control Network optimization of Business Level 4 wif all levels below DMZ Level, by building an unambiguous Process Control Network architecture wif an objective of increasing PCN Security
• Involved in Asset Framework hierarchy definition, tag renaming solution analysis, alternate analysis, Tired Dataflow & Integration change analysis, data discrepancy assessment, and data mapping of Scada to Pi, Pi to Pi & SQL to Pi integrations
• Assisted wif Organizational Change management affected through decommissioning of Wonder ware historian, and trained users on Datalink, Core sight, Process book, Web parts, new standards & Tag renaming processes.
• Analysed Project Constraints, Dependencies, Impacts, & Project Risk Factors
• Produced High Level Process Models. Defined teh Project team & Stakeholder’s roles & responsibilities and teh work breakdown. Created RACI charts
• Utilized GAP Analysis, Context diagram and Force Field Analysis Techniques and performed Project & Business Requirements Scoping
• Defined teh Acceptance & Evaluation Criteria, Created teh Business Process Models, Data Dictionaries, Logical Data Models, and teh Requirements Traceability Matrix. Assisted wif creation of Architectural Diagrams, performed structured Walkthrough and defined teh Use Case Descriptions & created Use Case diagrams
• Responsible for Complexity analysis, Priority Analysis, Quality review, and Risk Analysis
• Articulated training materials
• Monitored ETL & Data stage between interfaces and databases
• Co-piloted RFI’s, RFP’s, and RFQ’s processes
• Involved in Business Function & Process Complexity Analysis, and in analyzing teh impact of Change
• Responsible for Systems Rationalization Assessment and in monitoring & maintaining Regulatory Compliance
• Reviewed as is system architecture and documented Data workflow charting
• Involved in data integration process improvement by creating a single point of operational process data for business consumption through a secure & trusted quality data warehouse
• Involved in Business Intelligence & reporting utilizing TIBCO Spotfire
• Assisted wif training of Wonderware Active Factory Historian users to migrate to OSI Pi Historian
• Responsible for performing User Acceptance Testing & in creating Test Manuals for Wonder ware users

Environment: Waterfall SDLC, MS Excel, MS Access, MS Viso, MS SharePoint, SQL, SSRS, ETL, Data Stage, TIBCO Spotfire, Core sight, Process book, MS Word, Windows, Wonder ware, OSI Pi, Scada, Process Control Network, Network Security, Reporting

Confidential, Providence, RI

Business Analyst

Responsibilities:

• Requirements elicitation techniques through Engagement workshops & JAD sessions and SME interviews, and product development analysis through implementation of IT Asset Management (ITAM) and IT Service Management (ITSM) tools and solutions
• Business requirement document (BRD) & Functional Requirement Specification (FRS), Use Cases, UML Diagrams, Activity Charts, Sequence diagrams, Data Flow Diagrams processes
• Analysed solutions to fill Enterprise capability GAPs. Utilized Machine learning & Data Analysis on ELK Stack & created visualizations on data patterns using Kibana
• Supported Data normalization, Log Analysis, and in Consuming & Integrating Data across multiple platforms
• Assisted IT Asset discovery, corporate governance, Business Process Optimization utilizing ITSM & ITAM
• Worked wif teh business in finalizing teh scope of teh project
• Facilitated Business requirements sessions and responsible for teh documentation of requirements in teh form of stories
• Responsible for teh documenting epics and breaking them down to PBI and user stories through interactions along wif business SME’S & project team
• Defined teh acceptance criteria
• Worked wif business and teh technical team in prioritizing stories into different iterations and assigning points to each story
• Conducted daily scrum meetings and worked wif teh team to mitigate if any risks come up
• Monitored & analysed application of IT Service Management, IT Asset Management for Enterprise operations optimization. Business Analysis & Optimization of organizational processes & technology
• Analyzed and reviewed Risk triggers, severity and Mitigation plans
• Experienced in moderating Joint Application Design (JAD), Rapid Application Development (RAD), Workshops, Checkpoint Meetings, Interviews, Seminars, Conference, Review Meetings, Brainstorming, Focus Groups, Walkthroughs, Prototyping, questionnaire Preparation and taskforces
• Well experienced in design, development, support, project management, Rational Unified Process (RUP), Analysis and Design using UML based development process
• Supported facilitation of IT Service Management Processes, administered customizations wifin Problem, Change Management, Service Catalog
• Assisted wif HP uCMDB & HP Asset Manager administration
• Utilized ITAM & ITSM modules and Developed Wizards, Workflows, Tables, Views in HPAM Software Asset Management. Customized uCMDB and created packages for data migration, created enrichments, custom modules and discovery jobs, views, TQL queries and reports
• Supported Implementation of solutions in Service Now using Business Rules, ACLs, Client Scripts and Script Includes. Also assisted wif web service integrations using REST, SOAP APIs
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Utilized BDNA to normalize discovery data and created integrations between multiple environments
• Facilitated data imports and in improving data accuracy & in preventing redundancy, duplicates & data corruption
• Reviewed Ucmdb to Service Now Data push application, DDmi and Discovery data
• Assisted wif BDNA normalization of uCMDB’ s infrastructural discovery data and in creation of integrations wif HP Asset Manager using adapters, packages, configuration files & scripts
• Generated project metrics, status reports, monitored status and performed forecasting
• Analysed milestone scheduling, product & infrastructure development, Gantt Charts, WBS, timelines, integration, implementation and control utilizing Business Analysis, SDLC & Project Management techniques
• TEMPEffective communication skills wif Subject Matter Experts (SME), Technical & Non-Technical Clients, Onsite, Offshore and cross-functional teams
• Generated REG charts & RAID charts
• Expertise in using Quality Management Plan, noledge about full QA Cycle like Software Testing Life Cycle (STLC) and proficient in Unit, Integration, Functional, Regression, System Integration Testing (SIT), Performance, Stress and Load testing and End-To- End Testing

Environment: ServiceNow, uCMDB, HP Asset Manager, HP Connect IT, ITAM, ITIL, MS Excel, MS Access, MSP, JIRA, MS Project, Data Analysis, Kibana, Cognos, SQL, Agile

Confidential, Cranston, RI

Business Analyst

Responsibilities:

• Active participation in JAD & discovery sessions, interviews, prototyping, document-reviews, plan setup and plan configuration. Responsible for gathering Business Requirements data and translating teh business detail into relative business artifacts
• Ability to efficiently manage teh processes of requirement gathering, analysis, use cases, data diagram, process flow diagram, testing, quality assessment, UAT. Brainstorm, discuss and come up wif ideas that would enhance our features & capabilities, write & prioritize user stories
• Liaise wif different IT groups - application developer, system engineers, Operations, QA, Change Control Board, Data center and others. Constant interaction wif our stakeholders & business team
• Update, prioritize Product Backlog Items (PBI) wif a product vision. Liaise wif teh technical team to monitor, control & release iterations
• Proficient wif Data warehouse, Data Integrity, Data modelling and Data cleansing concepts
• Produced powerful dashboards & reports based on KPI’s and metric cubes that map business data & KPI’s to obtain business insights, ad-hoc reports and scorecards
• Examined Business Case by analyzing Cash flow statements, Budget Analysis other financial reports
• Assisted teh Project manager wif Risk analysis, Cost benefit, SOW, Resource loading, Budgeting, stakeholder analysis, WBS, Project planning including economic and feasibility analysis, cost estimating, scope development, project execution planning
• Conducted reviews, ran SQL queries, came up wif reports based on dimensional analysis to find incompleteness and ambiguity that can potentially create rework and increased costs for teh project
• Worked on technical strategy, provided hardware and software configuration, understood business wide BI implementation, project design and visualizations
• Assisting Testing teams wif Test Plans, Test Cases and Test Scenarios, and in managing defects. Reviewed test cases and maintained teh Requirement Traceability Matrix (RTM)
• Performed UAT’s and manual testing of teh product features

Environment: Agile, .net, SQL, KPI, Scorecards, Metric Cubes, Dashboards, MS Project, MS Access, MS Excel, Qlickview, SAS, JIRA, MS SharePoint (MSP), Rational Rose

Confidential, Norfolk, VA

Business Analyst

Responsibilities:

• Ability to elicit, understand and articulate business requirements and to map them to teh technical and functional requirements
• Involved in teh analysis of gatheird requirements data, verification of requirements and creation of business requirement specifications (BRS) and in creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels
• Improvised task flow along wif added features to enhance end user experience (UX) and product capability & deliverability
• Established superior relationships wif all levels of functional departments
• Interacted wif stakeholders to understand current and future business needs as they relate to teh applications supported
• Interfaced wif teh business and teh technical team to answer application and requirements questions and resolve issues related to work assignments
• Familiarity wif inventory management and ERP systems, logistics processes
• Performed supply chain planning and operational activities in support of fulfilling teh inventory needs for teh company
• Structured and performed analyses independently, and conduct research to uncover teh insights that support & improve business efficiency
• Developed value-add analysis and partnered wif Operations leadership to define and analyze key success metrics, measure efficiency, and inform teh best possible business decisions
• Created product sales forecasts, analyzed product sales by channel
• Involved in Gathering Business requirements in various modules like Order management, Supply Chain, Service Contract Center
• Review & create business and system requirements for design and construction
• Drive teh work process and halp in prioritizing requests in partnership wif appropriate clients
• Prototyped documents, models and attributes for consistency, completeness and risk minimization
• Conducted meetings wif all teh division supervisors to ensure that all teh requirements were met
• Created Test Plan, Test Manuals and executed Test Cases based on Design document
• Experienced in Enterprise Business Analysis, Requirements Management, Software / Web Usability, developing training materials/user manuals, maintaining SLAs and monitoring project scope

Environment: ERP, Supply chain Logistics, Web analytics, Omniture, Web usability, .net, BABOK, Wireframes, JIRA, MS Office, MS SharePoint, Data Warehouse, MS Visio, SQL Server,, UI customization