Client Experience Associate Resume

SUMMARY

Strong leadership, communication, problem - solving and organizational skills.
Exceptional ability to adapt in a fast paced professional environment with heavy phone-based client interaction, manage multiple tasks, and work well with diverse groups/individuals
Consistently maintain confidentiality while handling client sensitive information and possess an excellent work ethic.
Versatility in managing conflicting deadlines and prioritizing events to maximize daily productivity
Proficient in Microsoft Office, SAP, QuickBooksPro, Contact Management

PROFESSIONAL EXPERIENCE

Confidential

Client Experience Associate

Responsibilities:

Responsible for coordinating client meetings and luncheon events daily
Perform administrative duties, including operating a personal computer, multi-phone line system, assist clients and visitors
Enhance our client experiences with a pleasant interaction and efficient service
Provide support and assistance to the office manager and other colleagues, as requested
Send office-wide communications about office issues and events; communicate clearly and professionally
Responds to customer and employee inquiries and advise on the appropriate resolution
Manage and optimize channels for procurement of office inventory and supplies

Confidential

Revenue Management Representative

Responsibilities:

Collection representative with strong experience, customer service, critical thinking, and project management skills in a call center environment
Collaborated with senior management to handle significant incidents and assist with administrative challenges
Prepared and presented resolution and cost saving repost to senior management
Displayed unsurpassed leadership in managing projects, as well as defining analytical methods and detailed procedures crucial in driving a productive administrative operation
Effectively assisted customers with bill explanation and payment collection to reduce their expense
Actively participated in business training and procedures for business development, resik management, and minimizing costs
Reduced and recovered financial loss by executing effective negotiation strategies
Implemented a proven process to assess customer credit information and make decisions regarding the extension of further credit and restriction or denial of existing services
Demonstrated excellent analytical and organization skills while handling customer bills, making necessary adjustments and educating the customer while offering solutions to optimize collections
Built and maintained brand loyalty by effectively leveraging preferred customer relationships
Addressed and provided solutions to conflicts arising in different areas of operations.