SUMMARY:

• An experienced Salesforce Administrator and Developer with around 4+years of professional experience in various phases of Software Development Life Cycle including Analysis, Design & Development, Release & Change Management, Maintenance, Integration and Testing.
• Certified Salesforce.com Administrator (ADM 201)
• Good Hands - on experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Experience working with customized community portals, permissions & sharing.
• Worked closely with Business Users to enable business process using SFDC.
• Acquainted with SalesForce.com sales policies and procedures.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience withSalesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in Salesforce Lightning in order to develop lightning components
• Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML, Microsoft Visual Studio.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: AppExchange, Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Languages/ Web Technologies: Apex, JavaScript, JSP, SQL, HTML, XML, CSS.

Operating Systems: Windows, Unix, Linux

Database: SQL Server 2012

PROFESSIONAL EXPERIENCE:

Confidential, Chesterbrook, PA

SalesForce.com Admin & Developer

Responsibilities:

• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Worked with force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Designed and coded application components in an agile environment utilizing a test driven development approach.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Lightning components to provide better and more interactive interface to end users, which improves sales enhancements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created Visualforce communities for clients for a specific users based on requirements.
• Familiar with sharing based on groups & permission sets and as our client requirements were quite diverse we always went for VF based communities.
• Configured user stories within SF,AppExchange, and other cloudbased technologies.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• The adoption of Git and GitHub internally as well as code review to ensure code was being developed with the highest quality standard in mind.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Agile environment, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Windows 7.

Confidential, Newton, MA

Salesforce Admin/ Developer

Responsibilities:

• Implemented public access settings for sites, restricted login hours on profiles
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Implemented customer portal for case management.
• Created workflows, assignment rules and approval process.
• Analyze Business Requirement Document & Function Design and develop Technical Design & Solution.
• Providing suggestions to the development team during the development stage of product to meet the client’s business needs.
• Solution implementation and post go-live support.
• Interface with users, project manager, Architects to ensure that implemented solutions satisfy business requirements and are delivered in a timely manner, Document, test, implement and provide ongoing support for Salesforce.com Applications.
• Created Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Created custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on enhancements of customer and partner portals, existing applications, Custom objects, Page layouts, Custom tabs, Custom settings and Components to meet the business requirements

Environment: Salesforce.com Enterprise Edition, Apex, Visual Force, SOQL, SOSL, Web Services API, HTML, Java Script, SQL Server, XML, MS Office (Excel & Access).