SUMMARY

• 8 years of diverse progressive experience as Analysis, Design and Development with strong domain knowledge in Financial, Healthcare, Pharmaceutical and Insurance Services.
• Certified Pega Senior System Architect.
• Experience in designing/developing applications in PRPC v5.5,v6.2& v7.2.
• Understanding of business rules across ‘Global Claims’ platform and utilization of agile PEGA PRPC, SCRUM methodology via DCO (Direct capture of Objectives) sessions.
• Expertise on Pega Smart Investigate Framework.
• Well versed in creating Business Rule Engine, Business Process Management applications for Pega Rules Process Commander (PRPC).
• Experienced in developing Work Flow and Rule based Business Process Management using tools like PegaRules Process Commander (PRPC).
• Ability to acquire an understanding of the PEGA Rules Process Commander (PRPC) product and relevant industry frameworks. Specifically their main features, benefits and limitations
• Proficient in developing Business Requirements Document,Process Model, Workflow, Functional Specification Document, Developing Use Cases, Test Plan Document and Functional Test Cases
• Good exposure to the complete life cycle of Business Intelligence Projects such as requirement analysis, High & Low Level design, development of reports/dashboards using User Acceptance Testing, Go - Live, Support.
• Proficiency in Pega implementation cycle, which includes modeling of Business process, PRPC tool installation, development, testing and deployment.
• Excellent PRPC skills in implementing User Interface, developing Flows, using Activities, Integrating PRPC with Third party systems, developing reports, scheduling Agents and Listeners and very good debugging skills.
• Adept at analysis and requirements gathering, understanding the architecture, scope and functionality in web based Applications.
• Hands-on technical governance on all aspects of production support.
• Responsibilities include design business process, partnering on configuration, customization, user provisioning, data migration, and report/dashboard design
• Functioned as the Onsite/Offshore coordinator for a team.
• Attention to detail & ability to work in a pressurized time sensitive environment.
• Experience in complete Project Life Cycle including documentation, analysis, development and testing.
• Skilled in RDB-methods and OBJ-methods.
• Knowledge of Industry Best practices in both Business Management and Technology Domain

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows Server 2003/2008, Unix, Linux and windows 7.

BPM Tools: Pega Rules Process Commander (PRPC v 5.5/6.3/7.X), BEA

Data Sources: SQL Server 2008, Oracle 10g/11g, XML

Software/Tools: Mantis, Jira, MS Office, SharePoint, MS Access,MS Visio, VPN, Clarity

TEST/Tracking Tools: Quality Center,Remedy, QTP, HP ALM

Domains: Pharma, Healthcare, Banking, Financial Services, Retail

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Sr.Pega Consultant.

Responsibilities:

• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Worked with Product owners in writing the User stories and getting the right format of Design.
• Worked on the JMS listeners, Connectors and Services in Integrating with other environments.
• Designed and developed Data Model, Class structure, Access Group, Process flows, Activities and UI properties.
• Designed and Developed Work flows and Rule sets as well as integrated the application with external systems.
• Involved in preparing project design documentation and requirement documents.
• Created Step methods, When Rules and Decision Rules for implementing business logic.
• Created User Interfaces like section, harness and flow action and portal representation.
• Worked on implementation and integration of multiple external systems with REST connectors.
• Worked on Debugging tools Tracer, Clipboard, PAL and Rule Inspector.
• Worked on SMA, SLA and User Interface Rules.
• Involved in Creation of validation rules like property validation, object validation to implement business logic validation.
• Worked with Pega Systems in solving some of the OOTB issues
• Used various methods in activities depending on the business rules in the project.
• Worked to resolve the severity issues that are faced by end users, End to end Integration testing of the application.
• Implemented Agile/Scrum Methodology and participated in development & conversion of business requirements into PMF stories.
• Designed and developed SLA's according to the business requirements
• Worked on Troubleshooting and communicated with PEGA Support team in order to resolve technical issues which require hot fix from PEGA systems.
• Co-ordinated with the off shore working teams for providing business insight and resolved their functional and technical queries.
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.
• Worked in moving the code to the higher environments and helped in documenting the Process involved in doing so.

Confidential, Phoenix, AZ

Sr.Pega Consultant

Responsibilities:

• Involved in analysis for Pega Smart Investigate Frame work for payments,Treasury and Securities for customers
• Learned the system, delivered and mentored client’s team members and partnered the Pega systems Smart BPM & PEGA Scrum Methodology.
• Designed and developed Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, UI properties, Rule sets and versions.
• Created Operators, Workgroups, Workbaskets, Data tables, skills.
• Designed and developed Declare-Index and Declare pages for environmental properties.
• Involved in the elaboration phase with the Confidential team and captured the requirements using the DCO. User Interface to create mock up of the requirement.
• Created application profile, application accelerator and document with DCO
• Created Classes and Class groups and also migrated rules between different systems.
• Applied Agile Methodologies for the project and used practices such as Program Backlogs, Iteration Backlogs, Daily Stand up Meetings, and Poker Sessions.
• Involved in prioritizing the Defects and writing business requirements to resolve them.
• Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.
• Provided low-resolution support to the client, provide technical and troubleshooting support to the team.
• Implemented activities, step methods and error handling.
• Created search reports using List view and summary view rules of PRPC.

Environment:PEGA7.x, Agile, HP ALM, DB2, WebSphere, Windows 7, SOAPUI.

Confidential, Madison, WI

Sr.Pega Consultant

Responsibilities:

• Worked closely with stakeholders to translate the functional requirements into PEGA business processes
• Worked on Documents existing process in technical model format using Pega DCO in order to evaluate and define new IT solutions and implementation processes.
• Created project sizing documents and high level estimates using the PEGA tool.
• Helped Dev teams to design the various out of the box rules like decision tables, declare expressions etc. wherever it is necessary for a faster and efficient PEGA implementation.
• Responsible for designing high level Class Structure, Workflows and Rule sets in Pega PRPC.
• Worked on developing the activities.
• Created Operators and work baskets, Test types, Test environments and Test applications.
• Optimized several major Flows; Created sub flows to reduce number of connectors and shapes.
• Designed and Developed Data Model, Class structure, Organizations structure, Access Group, Process flow, Activities, Flow actions, Decision Rules, Rule sets, Decision Rules and Versions.
• Created HTML rules, Properties, Embedded Pages and Correspondences.
• Coordinated with the team members and made sure the work is delivered by the deadline and ensure the quality of the work.
• Created Process flows, Activities, Decision Rules and UI Rules.
• Utilized harness, Sections, Layouts, Flows, Flow Actions, When Rules and Activities.
• Involved in the creation of Operators, Workgroups, Workbaskets, Data table and skills.

Environment: Windows, Pega PRPC 7.1, MS Word, MS Visio, MS Excel, SOP, Source Media, HTML, XML, SQL, Oracle

Confidential, Lansing, MI

Pega Developer

Responsibilities:

• Worked with product owners, scrum masters and teams to create good product backlogs.
• Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings Sprint Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.
• Created application profile, application accelerator and document with DCO
• Designed Access Groups based on functionality of business roles.
• Improved performance of application by analyzing with PAL, Database Tracer and log analyzer.
• Worked on running Preflight for case management application for variances with Guardrails, best practices and browser compatibility.
• Worked with SMA, Tracer, clipboard, logs and rules inspector In order to resolve various problems.
• Developed complex scenarios with multistep & nested iterations in activities and sections with grid layouts.
• Implemented Agents in multimode environment with email service.
• Implemented HTTP, Connect-SQL Connectors with integration of legacy systems and database.
• Developed composite portals, Harnesses, Flow actions and sections.

Environment:PEGA PRPC 6.1, Oracle, HP Quality Center, Web Sphere Server, SQL.

Confidential, North Carolina

Pega Developer

Responsibilities:

• Created project sizing documents and high level estimates using the PEGA sizing tool
• Lead DCO sessions and create Discovery Maps and Application Profile using Application Profile Wizard and Application Accelerator.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
• Developed the PRPC rules engine with CPM framework and HCIF (Health Care Implement Foundation).
• Involved in creating activities, activity step methods, when rules and decision rules.
• Prepared the User Interfaces (section, harness, flow action), portal representation.
• Created Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.
• Worked with senior management to plan, define and clarify dashboard goals, objectives and requirement using iRise Software Simulation.
• Developed data conversion programs for membership, claims, and benefit accumulator data-converted thirteen corporate acquisitions.
• Responsible for working with Pega Systems for migration estimates and process for Pega 7.1

Environment:Pega 6.x,7.x, Oracle 11g, iRise, Clarity, ALM, Excel, Qlikview10 /11, Windows Server 2008 R2

Confidential, Baltimore MD

PEGA Analyst

Responsibilities:

• Functioned as a System Architect taking lead role working directly with the customer and owning the design aspect for industry specific business solutions using Pega PRPC and its Solution Frameworks.
• Ensured the delivered product meets functional requirements based on business requirements defined and approved by the client. Work with the technical architects and the Business across all phases of implementation.
• Translated business requirements into design/application build.
• Documented existing process in technical model format using Pega DCO in order to evaluate and define new IT solutions and implementation processes.
• Participated in the tracking and management of open issues and assisted in planning for resolution for complex projects. Maintained communications with technical counterparts to adopt best practices and ensured integration of specific application architecture into overall enterprise technology strategy.
• Customized CPM flows as per customer process change requirements.
• Implemented activities and step methods and error handling.
• Prepared Role Base Access group and control document for Pega work flow team.
• Redesigned the Business Flows to fit Pega tool.

Environment:PRPC 5.5 and v6.2, SQL Server 2005 R2, Excel, Waterfall, Mock-up screens, iRise, SQL Server, MS Office.

Confidential

BPM Analyst

Responsibilities:

• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Understand and Analyze how each data is used in the report, its placement and use by end customers (Regulatory)
• Created Use Cases and developed Business Rules document, Statement of Work, Service Level Agreement documents for Pega PRPC
• Analyzed, documented, and managed all project requirements and changed to requirements throughout the software development lifecycle using Mercury Quality Center.
• Gathered final requirement and drafted the BRD and Business Data Flow Diagrams. Joint Application Design (JAD) sessions with Business Users and Technical / Data Architects.
• Developed validation rules to ensure the users the correct information.
• Created process flows and properties based on the requirements.

Environment:Pega 6.x, Web Sphere, Oracle, Windows XP.

Confidential

Pega Analyst

Responsibilities:

• Analyzed the company’s present validation status before performing an internal audit.
• Used Pega to map Process flows and migrated Visio Process flows into pega Tool.
• Creation of activities, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Created Pega PRPC Workflows for eDiscovery application.
• Interacted with the Business Analyst and Users to gain understandings of the requirements.
• Build the requirement and design documents.
• Analyzed and debug the defects.
• Performed Unit testing and Regression testing.
• Used Clipboard and Tracer tools to navigate through flows with the work objects and traced the results.
• Created high level Class structure, Workflows, Activities and core business logic.
• Developed Rules for Validation and Integration rules pertained to Rule-Connect and Rule-Service.

Environment: Pega 5.5, Windows XP, MS Visio, EDI, MS Office,DB2.