SUMMARY:

• Business Analyst with 8+ years of industry experience in the areas of Business Analysis, Business Process Modeling, Process Improvement, Requirements Gathering, Design, Development, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.
• Experience includes various roles likeScrumMaster, Test Manager/Lead, Project Manager & Business Analyst
• Working knowledge of railcar and railroad operations
• Good domain knowledge and work experience in Banking & Finance services and retail domains.
• Strong Knowledge of OTC financial markets.
• Specialized in customizing and supporting ERP and CRM Systems
• Expert knowledge of American with Disabilities Act (ADA) web application compliance and governance.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document (BRD),
• Experience working with Oracle and Structured Query Language (SQL)
• Working Knowledge of the development and implementation of Business Metrics.
• Strong Knowledge of Rational Database Management System (RDBMS) and Logic modeling
• Strong experience working in Software Development Life Cycle (SDLC) using various methodologies including RUP, Agile, Waterfall, and other client specific internal methodologies.
• Proficient with Agile Version One (V1) document management tool.
• Extensive experience in gathering Business and Functional Requirement
• Expert at interacting with stakeholders,Subject Matter Experts (SMEs) and end - users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Developing Use Cases, conducting Gap Analysis and Impact Analysis.
• Expert in using industry standards to uncover the client requirements and identifying the system requirements by creating Use Case Models, Data Flow Models.
• Used MS office Suite extensively which includes MS Word, MS Excel, MS Access, MS Project for project documentation and analysis reports.
• Experience in Risk Analysis & Risk Management for product life cycle and in process of implementing document.
• Working knowledge of Extensible Markup Language (XML)
• Involve in Product data management (PDM) is the use of software or other tools to track and control data related to a particular product.
• Experience in using product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from its conception through design and development.
• Used RUP and SDLC methodology, and managed the iterative cycles through an TEMPeffective project plan created using MS Project.
• Expertise in test automation and continuous delivery of web applications, client server applications, web services/APIs, cloud applications, ruby on rails and customer information system.
• Highly proficient in ad-hoc, unit, functional, GUI, regression, data-driven, integration, system, compatibility, performance and user acceptance testing. Experienced in ETL testing, database testing and all kinds of back end validation.
• Skilled in performing business processes, identifying risks, impact analysis, UML modeling, sequence, & activity diagrams using Rational Rose & Microsoft Visio.
• TEMPEffectively monitored the Defect Tracking process in the functional, integration and regression test phases of the project.
• Proven communication and exceptional people skills helped being a liaison between clients, SME’s, programmers and end users.
• Good expertise in creating Test Cases on the basis of product features, client requirements and technical documents. Developed, executed and maintained Test Scripts. Reviewed and documented system Test Plans.
• Creating and maintained Requirement Traceability Matrix (RTM)
• Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT) &Training.

TECHNICAL SKILLS:

• Rational Suite (Requisite Pro
• RoseClear Quest
• Clear Case)
• MS Visio
• MS Project
• MS Office Suite
• Business Definition Requirements
• Business Process Analysis
• Gap Analysis
• Use Case Modelling & Analysis
• Business Environment and Market Research Analysis
• RUPOOAD
• UML & Business/Data Modeling
• Win Runner
• Test Director
• Quick Test Pro
• PR Tracker
• Windows XP/95/98/NT/2000
• Mac OS XDOS
• UNIXLinux
• Oracle 8i/9i; SQL Server
• Access 2000
• DB2UML
• CC++HTML
• JavaPL/SQL
• ASP.NET.

PROFESSIONAL EXPERIENCE

Confidential, Newark, DE

Business/Systems Analyst

Responsibilities:

• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• CoordinatedScrumCeremonies: sprint planning, stand up, grooming, review/demo and retrospectives
• Participated in debugging, monitoring, and troubleshooting of BI PROD environment.
• UtilizedScrumand Kanban Agile methodology tools to track project management processes
• Communicate TEMPeffectively with railroads to ensure accurate fleet quotes and related documentation.
• Extensive work in UI Prototyping, creating Mock ups (wire frames) for web based banking application.
• Organize and facilitate Backlog Grooming,ScrumPlanning, DailyScrum, Sprint Review and Retrospective.
• Maintain positive banking relationships
• Maintain compliance with all Sarbanes-Oxley (SOX) regulations
• Handles receipt, disbursement, banking, protection and custody of funds, securities, and financial instruments Issuing and maintaining corporate credit card accounts
• Monitoring cash accounts and dealing with commercial mortgages
• Processing wires and ACH's
• Processing new credit card applications, close accounts, act as point of contact for customer questions
• Running and reviewing Merchant Code Report for personal card spend.
• Oversaw the the design and implementation of Workday finance and payroll design and systems implementation.
• Manages the post production support of Workday Financials and Payroll
• Create documentation dat captures requirements, validation, business, technical and design aspects including logical flow of the system/business through use case documentation.
• Expertise in the role of scrum master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts.
• Interacted with the Business Users, Stakeholders and work with Focus group to identify business system needs, obtain sign-off on the Business Requirement documents for Online Banking.
• Working in entire lifecycle of a product from its conception through design and development in Online Banking.
• Experience in creating blueprint of the system, Database team in designing the database and maintaining the proper ER relationship.
• Involved in Interest Rate Swaps (IRS) and Foreign Exchange (FX) Swaps.
• Involve in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting and alsoDesigns systems and programs to meet complex business needs.
• Extensive experience in using product lifecycle management (PLM) is the process of managing the entire lifecycle of a product from its conception through design and development.
• Used Requisite Pro for the Requirement Documents’ Preparation in Online Banking.
• Facilitated requirement gathering sessions (JAD) with the business team and stakeholders to collect the business standards, security and service level requirements.
• Involved in preparing the mockup screens while eliciting appropriate business requirement specification.
• Created Use Case and Functional Specification Document to track approved changes to the system.
• Involved in Onsite/Offshore (Hybrid) Delivery Model, the outsourcing work is distributed between the service provider’s onsite center and the offshore development center.
• Participated in various stages of data mapping and requirement analysis for project needs.
• Work closely with the technical teams in and in to ensure dat they have a clear understanding of requirements and support them throughout the development process.
• Provide business expertise support to project teams during the implementation of regulatory solutions.
• Coordinate with QA team to translate requirements into test plans and tests scripts while overlooking the testing techniques applied.
• Coordinated with customers and developers to identify issues and modifications, develop solutions, and implement changes to ERP applications.
• Assisted the testing team in creating User Acceptance Test Plan based on business users’ requirements and reviewed Test Plan templates.
• Experienced in preparing and documenting the User Acceptance Testing (UAT) Test cases and conduction the testing to gain confidence on the application.

Environment: Oracle, PL Sql, Clear Quest, Rek Trace, Ms Office, Mainframes, Share Point, Ms Access, SOA, Reference Data, Windows XP, SnagIT, Audit Studio, HTML, Data warehouse, J2EE.

Confidential, Sanjose,CA

Senior Business Analyst

Responsibilities:

• Worked with the Stakeholders, Product Manager and seniorBusinessUsers in defining, documenting and diagramming thebusinessneeds andBusinessProcess flow.
• Followedagile methodology for project execution, and used Storyboards as one of the requirements elicitation technique.
• Elicited and gatheird user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping.
• Generated User Stories,BusinessRules, and Storyboards for multiple agile projects.
• Acted asproductowner and scrum master host cross functional meetings to get project updates, reprioritize, and triage issues.
• Used TFS for planning and tracking the portfolios, stories, roadmaps, themes, ideas, defects, tasks, tests and issues
• Worked in Agile fashion, sprint planning (2-3 weeks' sprints), schedule and drive SCRUMS to track progress, communicate periodic status to stakeholders and senior management.
• Modeled Star Schema by creating Logical Tables (Facts and Dimensions) in theBusinessModel layer. Calculated all the metrics dat are needed in reports, setting up KPI's for management.
• Generated User Stories using TFS and UI Mockups using Balsamic
• Pre-groom user stories by gathering requirements through facilitated meeting sessions with stakeholders and bring user stories to ready state
• Developed flowchart and process diagram using MS Visio.
• Collaborated with seniormanagementto define Key Performance Indicators (KPI) targets and ensure Service Level Agreement (SLA) goals are achieved.
• Pulleddatafrom different databases and migrateddataback and forth using SQL
• Extensively involved in mapping data from various sources to the target database tables.
• Used TFS to maintain traceability of requirements and defects.
• Identified bugs during the test phase and reported using TFS.
• Assisted the Testing team in creating Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing.
• Provided support for User Acceptance Testing with UAT cases and resolved issues with the users.
• Involved in various System Integration testing of APIs
• Monitored WSO2 application platform to fix issues/tickets raised in the Production environment
• Experience performing integration testing between vendor systems and internal components
• .Have a grip on peoplesoft experience on area of core HRMS.
• Worked and made sure all policies are under the compliance and regulatory of P&C insurance.
• Worked on configuring/re-engineering, enhancing the system with the new additional features of quoting,binding,rating and issuing.

Environment: Oracle, PL Sql, Clear Quest, Rek Trace, Ms Office, Mainframes, Share Point, HP Quality Center, UNIX, MS Office 2007, Toad, Java, HTML,Test,QAD ERP.

Confidential, Newark,NJ

Business Analyst

Responsibilities:

• Interviewed business experts to elicit key information regarding processes and congruence with company policies.
• IntroducedScrumto the company's team members and coached them in
• Created User Stories and defined Acceptance Criteria.
• Worked in Waterfall and Agile-scrumenvironment.
• Used Agile Version one to create, manage and track documentation and development process.
• Served as the Subject Matter Expert (SME) for all matters pertaining to the American with Disabilities Act (ADA)
• Facilitated quarterly demos to display project progress to stakeholders.
• Organized and Ran Grooming, Sprint Retrospective and Sprint planning sessions.
• Assigned pre grooming tasks to QA and development teams.
• Helped create team guidelines for story pointing, in order to ensure communal understanding of effort/time grooming session efficiency.
• Coordinated with Technical Product Owner (TPO) to prioritize sprint and product backlogs based off of company road maps.
• Assisted the Vertical Team Lead (VTL) in setting realistic project expectations and in evaluating the impact of changes on the organization and plan accordingly
• Worked closely with User Experience (UX) and Customer Marketing Experience (CME) teams to ensure dat User Interface and Marketing verbiage regulations were being met.
• Frequently communicated with Corporate HQ to ensure dat all work was being done as per ADA governance regulations.
• Actively participated in Community of Practice (CoP) meetings to help define best Business System analyst practices and procedures.
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for User Acceptance Testing (UAT).
• Worked closely with the development team to analyze and troubleshoot bugs.
• Prepared, managed and updated user manuals and reference guides on ADA guidelines.
• Spearheaded and participated in initial Proof of Concept (PoC) sessions for upcoming responsive design project.
• Prepared, managed and updated user manuals and reference guides on ADA guidelines.

Environment: Agile Version one, Agile Scrum, Microsoft Office suite, Knowledge link, Java, SQL, RDBMS, Windows 7.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Participate for the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Facilitated and time-boxedScrumceremonies such as Sprint planning, dailyscrum, Sprint review,
• Led daily scrums andscrumof scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an AgileScrumenvironment.
• Extensive experience in gathering Business and Functional Specification Document (FSD).
• Assists in strategically identifying and developing goals and objectives according to business needs to align with Loan Services and organizational goals.
• Good understanding in Mortgage loan in Origination process.
• Helping in creating Use cases to end users in clearly understanding about loan processing and claim approval.
• Conducted GAP analysis of the different reports dat are being presented to clients to accommodate their requirements for the new enhancements.
• Extensive experience is using Ariba for good implementation process.
• Good knowledge on Basel II standards set forth for managing credit risk and operational risk for Capital, Good communication and interpersonal skills with the ability to work in and support a team-oriented atmosphere.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business Requirement Document (BRD) of Mortgage application.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Involved in using bug tracking tools like d, bugzilla, and quality center combining a clean, fast interface for capturing and organizing issues with customizable workflows.
• Extensive experience in usingService-oriented architecture (SOA)
• Using Business and Department metric for business development excellence and drive successful behaviors and to improve process by using technique to walk through the design of a set of metrics.
• Aided the QA team to understand the system and develop TEMPeffective test plans, by conducting sessions
• Adopt Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Planned all the RUP iterations and documented the artifacts throughout various phases. Conduct analyses of Business requirements and System specifications.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting.
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: Windows XP,Murex, Adobe Photoshop, HP Quality Center, UNIX, MS Office 2007, Toad, Java, HTML,Test Partner 6.0,Microsoft Visio, Sharepoint, Windows NT/XP, Oracle, SQL Server, RDBMS, RUP, UML