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Sr. Business Analyst/project Manager Resume

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Redwood City, CA


  • A techno - savvy Business Analyst with out-of- the-box thinking and 5 successful years of experience in Business Analysis, Business Modeling, Requirement Gathering, Technical Documentation and Data Analysis. Domain experience comprising Healthcare, Banking with strong expertise in all phases of the Software Development Life Cycle and a firm understanding of the technologies involved.
  • Experience in interacting with business teams, programmers and technical staff at all levels.
  • Strong ability to elicit, document, validate and transform businessrequirements at various stages of software development life cycle (SDLC).
  • Extensive success in translating businessrequirements and user expectations into detailed specifications employing Unified Modeling Language (UML).
  • Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
  • Extensive knowledge in working with various project management objects like SWOT analysis, Cost Benefit Analysis, Scheduling, Resource planning, Critical path Method, Risk analysis and Risk Management.
  • Good at communicating effectively with Stake holders, Top level Management, Stakeholders, SME’s, Tech leads and Business users.
  • Created Dashboards for cognos portal for everyday access and easy identify of history and projections.
  • Experience with MS Office products experience including MS Word, Excel, Access, power point.
  • Interpret client's businessrules into SQL commands that help in the creation of databases that store customer information.
  • Business analyst and data analyst on Guidewire conversion upgrade from Claim Center version 5 to Claim Centerversion 8.
  • Exposure in creating and analyzing data flow diagrams, and entity relationship diagrams, and worked as expert to drive future growth of the cash management product set, policies and procedures.
  • Organized JAD and JAR sessions to gather requirements at various stages. Good understanding of project process and ability to analyze business problems and identify solutions. Worked extensively with the team to meet business requirement, create prototypes and analyze workflow.
  • Professional with interpersonal, analytical and team work skills. Effective communication both verbal and written skills. Strong Presentation and Leadership Skills.
  • Strong experience in creating Requirement Traceability Matrices (RTM) to trace the requirements
  • Created visualizations using custom hierarchies, groups and merged data from multiple sources using the data blending technique with in the tableau workbook.
  • Performed online banking, made cash deposits, managed petty cash, balanced register.
  • Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with enhancements to the existing applications.
  • Elicited requirements from stakeholders, vendors, consultants, subject matter experts and existing system users using various techniques like JAD sessions, brain storming, one on one.
  • Research, gather, and analyze content data and information, to include formatting and reformatting, reviewing, revising, cataloging, and electronically storing for future retrieval.
  • Hands-on experience with process modeling techniques using UML - Use Cases, Work Flow Diagrams, Data Flow Models, Swim Lane Diagrams, Sequence Diagrams and Activity Diagrams using MS Visio.
  • Excellent communication, client relationship and customer service skills. Responsible, self-motivated and organized.


Databases: MS Access, MS SQL

SDLC Methodologies: Waterfall, Agile (SCRUM)

Project management Tools: MS Visio, MS project, UML (2.0), QTP

Requirement Management Tools: MS word, MS Excel, MS PowerPoint, MS Access

Reporting tools: MS office suite, Quality Center

MS Office Tools: Excel, word, power point, project, Visio, access, outlook

Operating systems: Windows 98/2000/XP/Vista/7/8/10, Linux

Testing Tools: Quick Test Pro, ClearQuest, HP ALM/Quality Center

Defect Tracking: Jira, Test Director 6.x/7.x/8.x


Confidential, Redwood City, CA

Sr. Business Analyst/Project Manager


  • Responsible for defining the scope of the project, gathering businessrequirements and documenting them.
  • Conducted Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories updates, Continuous Testing.
  • Coordinated with businessusers, architects and developers to create business case document, concept proposals, and process workflows.
  • Identified defects, documented BusinessRequirement Document and collaborated with Subject Matter Experts and Managers to identify an optimal solution.
  • Facilitated requirements elicitation sessions with product owners and stakeholders for new software features.
  • Maintaining existing cognosreports and making necessary changes as requested.
  • Conducted JAD sessions for each assignment, held SME interviews, gathered requirements and created use cases.
  • Creation and updating our Source-to-target mapping documents.
  • Implemented Guidewire claim center for the client Confidential .
  • Interviewed the Subject Matter Experts (SME) by asking detailed questions.
  • Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and Bulk collects.
  • Responsibly maintain and operate ETLprocess in support of job issues.
  • Perform extensive Data Analysis, Data Requirement Analysis and Data Mapping.
  • Extensive experience in installation, configuration and upgradation of various versions of Tableau Desktop/Server.
  • Generation of dashboards with calculated fields, Filters, Groups, Parameters and Sets to handle views more efficiently in Tableau.
  • Designed the Data Warehousing ETL procedures for extracting the data from all source systems to the target system.
  • Extracted, discussed, and refined business requirements from business users and team members.
  • Designed and developed project document templates based on SDLC methodology.
  • Created UML diagrams such as Activity Diagram, Sequence Diagram and Use Case Diagram to depict the various processes flow using MS VISIO.
  • Performed Feasibility Analysis and SWOT Analysis.
  • Used google docsfor project management and delivery.
  • Wrote PL/SQL statements and stored procedures in Oracle for extracting as well as writing data.
  • Assisted Quality Assurance (QA)/Testing Team in creating test scenarios, scripting test cases using testing and defect management tools.
  • Monitored the progress of projects using MSProject and took appropriate action to ensure that they keep up with the schedule.
  • Created PowerPoint presentations incorporating MSOffice Suite, Excel, Wordand Access.

Environment: SQL, Windows XP/2000, MS word, MS power point, MS Excel, MS project, MS Access, MS Visio, MS outlook, UML (2.0), Waterfall, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest.

Confidential, San Jose, CA

Business Analyst/Project Manager


  • Interacting with business users and client to understand the requirements to fill the gap between technical and business teams.
  • Preparing the technical mapping sheet, functional spec, gap analysis, design document, data modeling sheet, test cases document for streamlining the existing process of deliverable.
  • Developed customized cost reports based on business needs and comprehensive reports for decision making purposes.
  • Documented processes (in MS Visio), and supported internal and external audit efforts involving cross-functionalcollaboration and educational sessions.
  • Key responsibilities included planning and forecasting, cost monitoring, monthly reporting, technical training, regulatoryanalysis, and process improvement.
  • Managed implementation of a new accounting structure for standardize reporting, and the use of a SharePoint to streamline and centralize interactions with over 400 end-users.
  • Learned the energy and utility domain in no time and acknowledged by clients in a small span of time.

Environment: XP Operating Systems, Windows, Word, Excel, and Power point, Visio, HP Service Manager, Verint 360 WFM, Desktop Process Analytics and Avaya Unified Communications.

Confidential, San Diego, CA

HealthCare Business Analyst


  • Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the project.
  • Worked in Healthcare Claims Administration - Healthcare Claims and Processing (837/835) includes facility claims and professional claims.
  • Developed a conclusion using analytical and graphical methods for different cases utilizing STAAD Pro and MS Excel.
  • Worked with a cross-functional team of Business Development, Product Support in the analysis of Business Needs, information input/output requirements, process and data flows, as well as report format and content Facilitated JAD sessions for communicating and managing expectations with customers were going to be the final users of the product.
  • Used cognosConnection for organizing, security, scheduling and distributing reports.
  • Conducted detailed requirements gathering sessions related to data analysis, data mapping to lock down acceptance criteria.
  • Responsible for gathering requirements and developed Requirement Traceability Matrix (RTM), writing functional specifications.
  • Extracted data using SQL.
  • Contributed in the database design with ER-models.
  • Responsible for feature enhancement and performance tuning in both SQL Server and MS Access environments.
  • Developed use case diagrams, use case models, state diagrams and class diagrams based on UML methodology.
  • Perform Gap Analysis for analyzing the gaps in key metrics utilized in existing Dashboards.
  • Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes.

Environment: MS Visio, UML, SQL, MS Word, MS Access, MS Excel, cognos, Waterfall, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest.


Project Manager/Business Analyst


  • Organize and track activities ensuring project successfully completes on time and within budget.
  • Facilitate businessrequirements-gathering and review. Ensured all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis.
  • Involved in multiple phases of SDLC for enterprise level projects, as a client facing consultant, with a focus on the Microsoft platform. Responsible for leading and supporting various projects, as a trusted advisor, for publicly traded clients in a Waterfall and Agile environment.
  • Developed process flow diagrams (flow charts) using MS Visio to identify and analyze process flows.
  • Gathered user and businessrequirements through open-ended discussions, brainstorming sessions and role-playing.
  • created and maintained the requirement traceability matrix (RTM) and performed impact analysis.
  • Created project plans, taking into consideration projects mission, process flow, timelines, requirements, and documentation.
  • Managed workload, schedules and coordinated status review meetings with project managers, businessmanagers and team members.
  • Conducted presentationsduring meetings, took meeting minutes, created action item tracking items, communicated with internal and external stakeholders, and setup phone calls.

Environment: MS word, MS power point, MS Excel, MS project, MS Access, MS Visio, MS outlook, UML, Waterfall, SQL, Windows XP, Agile.

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